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Reach PayU Finance customer care through phone, email, and grievance support channels for assistance with loan applications, repayments, and complaints.
Last updated on: Sep 03, 2026
PayU Finance offers multiple customer support channels to help you with personal loans, repayments, account-related queries, and complaint resolution. You can contact PayU Finance customer care via phone, email, in-app support, or the grievance redressal mechanism.
Customers can connect with PayU Finance customer care through official helpline numbers for assistance related to personal loans. While PayU Finance operates primarily as a digital platform, it offers centralised customer support rather than city-specific branches.
| City | Contact Details | Toll-Free Number |
|---|---|---|
Mumbai |
Centralised Support Desk |
1800-103-6006 |
Delhi |
Centralised Support Desk |
1800-103-6006 |
Bengaluru |
Centralised Support Desk |
1800-103-6006 |
Hyderabad |
Centralised Support Desk |
1800-103-6006 |
Chennai |
Centralised Support Desk |
1800-103-6006 |
Customers can use this PayU Finance customer number to raise queries regarding loan processing, repayment schedules, or account-related issues.
For written communication, PayU Finance offers dedicated email addresses at each level of its grievance redressal structure. This is particularly useful when you need a documented record of your complaint or query.
wecare@payufin.com
This Email ID can be used to share loan-related concerns, request statements, or follow up on ongoing issues.
PayU Finance does not currently list an official WhatsApp customer care number for personal loan customers on its website. If you need assistance, you can use the available digital support channels instead.
Here are the steps to get support online for your PayU Finance Personal Loan:
Visit the PayU Help Portal at help.payu.in and access the ‘PayU Buddy’ chat-based support assistant for help with common queries.
Log in using your registered account details to view personalised information related to your loan account.
Use the chat support option to seek assistance with loan, repayment, or account-related concerns.
If your issue remains unresolved, raise a support ticket through the portal.
You can also contact the customer support team through the official email channels for further assistance.
As support channels may change over time, it is advisable to check the official PayU Finance website for the latest customer care information.
PayU Finance customer care can help you with various loan-related queries and service requests.
Here are the services you can access:
EMI and repayment assistance
Loan account statements and account information
Loan application and approval status tracking
Foreclosure and part-payment requests
NOC (No Objection Certificate) related queries
KYC and account detail updates
Repayment transaction and payment-related issues
Complaint registration and grievance redressal
Documentation and account servicing support
These services can help you manage your loan account and resolve issues more efficiently.
PayU Finance India Private Limited operates from two primary offices. The Grievance Redressal Officer and the Principal Nodal Officer are both reachable at the registered office in Mumbai. Borrowers with unresolved grievances may visit in person on the designated Grievance Redressal Day, which falls on the third Wednesday of every month.
| Office Type | Address | Contact Number | |
|---|---|---|---|
Registered Office (Mumbai) |
Wallace Towers, Second Floor, Crossing of Sahar Road, Vile Parle East, Mumbai, Maharashtra – 400057 |
022-26000868 |
info@payufin.com |
Corporate Office (Gurgaon) |
9th Floor, Bestech Business Tower, Sohna Road, Sector-48, Gurgaon, Haryana – 122002 |
0124-6624800 / 900 |
info@payufin.com |
Principal Nodal Officer |
Wallace Towers, Second Floor, Crossing of Sahar Road, Vile Parle East, Mumbai – 400057 |
022-69821177 |
nodalofficer@payufin.com |
RBI Regional Office (Escalation) |
3rd Floor, RBI Building, Opp. Mumbai Central Railway Station, Near Maratha Mandir, Byculla, Mumbai – 400008 |
— |
cms.nbfcomumbai@rbi.org.in |
Whether you have questions regarding your PayU Finance Personal Loan eligibility, loan account, or more, keeping the required information ready helps the support team resolve your query quickly.
Here are the details you should keep ready:
Loan Account Number (if your loan has already been disbursed)
Application ID or Reference Number for application-related queries
Registered Mobile Number linked to your loan account
PAN or other identification details used during the application process
Registered Email Address
Details of the issue or request, along with relevant dates and transaction references, if applicable
Having these details available can help reduce verification time and ensure quicker resolution of your query.
Reviewer
You can contact PayU Finance customer care by calling 022-69821122 during business hours (Monday to Friday, 10 AM to 7 PM) or by writing to wecare@payufin.com. These channels are suitable for handling most loan-related queries.
The PayU Finance Personal Loan customer care number for Level 1 support is 022-69821122, available Monday to Friday between 10 AM and 7 PM.
To raise a complaint, begin by contacting the customer service team at 022-69821122 or emailing wecare@payufin.com. If the matter is not resolved satisfactorily, escalate it to the Grievance Redressal Officer at grievanceredressalofficer@payufin.com. Should the issue persist beyond 30 days or remain unresolved at Level 2, you may further escalate to the Principal Nodal Officer, at nodalofficer@payufin.com. As a final recourse, complaints can be submitted to the RBI through the Sachet portal at sachet.rbi.org.in.
PayU Finance has not listed a dedicated WhatsApp support number for personal loan customers on its official website.
PayU Finance has not published a dedicated toll-free number on its official website as of the latest update. The main customer number is 022-69821122.
You can reach PayU Finance customer care by emailing wecare@payufin.com. If your issue remains unresolved, you can escalate it through the grievance redressal channels provided by the lender.
PayU Finance customer care services are available between 10 AM and 7 PM, Monday to Friday. You can also reach out through the designated email support channels for assistance.
You can check your loan status by contacting PayU Finance customer care and providing details such as your application ID, registered mobile number, or loan reference number for verification.
If your concern is not resolved by the customer service team, you can escalate it to the Grievance Redressal Officer and then to the Nodal Officer. If the issue remains unresolved for 30 days, you may approach the relevant RBI grievance redressal channel.
To close or foreclose your PayU Finance Personal Loan, contact customer care and request the foreclosure process. The support team will guide you on the outstanding amount, applicable charges, and required documentation.
You can contact PayU Finance customer care to update your registered mobile number. You may need to complete the lender's verification process and provide supporting documents, if required.
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