SBI Credit Card Customer Care in Kolkata

As a resident of Kolkata, you may need assistance related to various issues related to your credit card from SBI Card from time to time. These may be to get a new credit card, enquire about a service, block a credit card, payment failures, and more. It is important to know the ways to contact the SBI credit card customer care in Kolkata.


SBI Card offers centralised contact numbers to help you get quick resolutions for your concerns. If you are currently facing any issues with your SBI credit card, note that there is a separate customer service team you can contact. Reach out for assistance and seek swift resolution by checking all the numbers below.

SBI Credit Card Customer Care Toll-Free Number

SBI Card's customer care team can assist you with your credit card inquiries. There are several dedicated contact numbers to help resolve any issues quickly. 

 

Customer care representatives are available from 8 AM to 8 PM, Monday to Saturday. The SBI credit card customer care numbers for Kolkata are the same as those for other states and cities. Refer to the table below:

Details

Contact Numbers

Customer Care Numbers

  • 39 02 02 02 (Prefix local STD code, which is 033 for Kolkata)

  • 1860 500 1290

  • 1860 180 1290

  • 1800 180 1290 (Toll-Free)

SBI Credit Card Grievance Redressal Mechanism

There are three levels of grievance redressal if you feel unsatisfied with the response from the customer care team. 

Level I

To get your grievance addressed, you can first contact the customer care team through multiple contact avenues. You can also send an email with all the details. The SBI credit card customer care email ID for Kolkata is the same as that for residents of other states. 

 

Here are the details:

Contact Information

Details 

SBI Toll-Free Helpline Number

1800 180 1290

Email ID

customercare@sbicard.com

Level II

If your grievance is still unresolved, you can escalate it to the second level. The Nodal Officer will assist in addressing your concerns further. Find the details below:

Name 

Designation 

Contact Number

Address

Mr Prosenjit Dhar

Nodal Officer

1860 180 7777

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Level III

If your grievance remains unresolved even after contacting the Nodal Officer, you can escalate it to the Principal Nodal Officer for further assistance.

Name 

Designation 

Contact Number

Address

Mrs Rupali Bhardwaj

Principal Nodal Officer

1860 180 7777

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Level IV

If your issue remains unresolved after Level 3 escalation, you can reach out to the bank's Customer Service Head for further assistance.

Contact Information

Details

Email

CustomerServiceHead@sbicard.com

Level V

In case you are still not satisfied with the resolution provided, you have the option to escalate the matter to the RBI Ombudsman for further redressal.

Frequently Asked Questions

What is the SBI credit card customer care number?

You can contact the customer care of SBI Card toll-free on 1800 180 1290. Some additional numbers are: 1860 500 1290, 1860 180 1290, and 39 02 02 02 (prefix the local STD code).

How can I readdress my credit card issue for the second time?

If your credit card issue remains unresolved after contacting the customer care team, you can escalate it to the Nodal Officer of SBI Card for further assistance. The Nodal Officer handles unresolved grievances at a higher level.

 

Contact Information for SBI Card’s Nodal Officer:

  • Name: Mr. Prosenjit Dhar

  • Designation: Nodal Officer

  • Contact Number: 1860 180 7777

  • Address: DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002 (Haryana)

When can I call the SBI Card customer care number?

SBI Card’s customer care executives are available to assist you on the dedicated numbers from 8 AM to 8 PM from Monday to Saturday.

What are the ways to contact the SBI credit card customer service team?

You can contact the SBI credit card customer service team through the following methods:

  • Missed Call Service

  • Email Support

  • Official Website

  • Customer Care Numbers

  • SBI Card Mobile App

  • Simply SMS Service

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