SBI credit card customer care numbers for Kolkata and other places across India is the same, and you contact it to manage your card with ease
As a resident of Kolkata, you may need assistance related to various issues related to your credit card from SBI Card from time to time. These may be to get a new credit card, enquire about a service, block a credit card, payment failures, and more. It is important to know the ways to contact the SBI credit card customer care in Kolkata.
SBI Card offers centralised contact numbers to help you get quick resolutions for your concerns. If you are currently facing any issues with your SBI credit card, note that there is a separate customer service team you can contact. Reach out for assistance and seek swift resolution by checking all the numbers below.
SBI Card's customer care team can assist you with your credit card inquiries. There are several dedicated contact numbers to help resolve any issues quickly.
Customer care representatives are available from 8 AM to 8 PM, Monday to Saturday. The SBI credit card customer care numbers for Kolkata are the same as those for other states and cities. Refer to the table below:
Details |
Contact Numbers |
Customer Care Numbers |
|
There are three levels of grievance redressal if you feel unsatisfied with the response from the customer care team.
To get your grievance addressed, you can first contact the customer care team through multiple contact avenues. You can also send an email with all the details. The SBI credit card customer care email ID for Kolkata is the same as that for residents of other states.
Here are the details:
Contact Information |
Details |
SBI Toll-Free Helpline Number |
1800 180 1290 |
Email ID |
customercare@sbicard.com |
If your grievance is still unresolved, you can escalate it to the second level. The Nodal Officer will assist in addressing your concerns further. Find the details below:
Name |
Designation |
Contact Number |
Address |
Mr Prosenjit Dhar |
Nodal Officer |
1860 180 7777 |
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) |
If your grievance remains unresolved even after contacting the Nodal Officer, you can escalate it to the Principal Nodal Officer for further assistance.
Name |
Designation |
Contact Number |
Address |
Mrs Rupali Bhardwaj |
Principal Nodal Officer |
1860 180 7777 |
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) |
If your issue remains unresolved after Level 3 escalation, you can reach out to the bank's Customer Service Head for further assistance.
Contact Information |
Details |
CustomerServiceHead@sbicard.com |
In case you are still not satisfied with the resolution provided, you have the option to escalate the matter to the RBI Ombudsman for further redressal.
You can contact the customer care of SBI Card toll-free on 1800 180 1290. Some additional numbers are: 1860 500 1290, 1860 180 1290, and 39 02 02 02 (prefix the local STD code).
If your credit card issue remains unresolved after contacting the customer care team, you can escalate it to the Nodal Officer of SBI Card for further assistance. The Nodal Officer handles unresolved grievances at a higher level.
Contact Information for SBI Card’s Nodal Officer:
Name: Mr. Prosenjit Dhar
Designation: Nodal Officer
Contact Number: 1860 180 7777
SBI Card’s customer care executives are available to assist you on the dedicated numbers from 8 AM to 8 PM from Monday to Saturday.
You can contact the SBI credit card customer service team through the following methods:
Missed Call Service
Email Support
Official Website
Customer Care Numbers
SBI Card Mobile App
Simply SMS Service