Multiple Sum Insured Option | Cashless Claims | Tax Benefits check plans

Navigating Bajaj Allianz Health Insurance's claim settlement process is straightforward. Whether opting for cashless treatment at network hospitals or seeking reimbursement at non-network facilities, the process is quick and simple.

How to Make a Claim Online?

Filing claims was never so simple. Just follow these steps and you’re done!

  • 1

    Visit the insurer’s website

  • 2

    Enter in the required details

  • 3

    Review details and click on ‘Intimate Claim’

  • 4

    Your insurer will assess the claim

What are Cashless Claims?

Policyholders can receive medical treatment at network hospitals without making direct payments. Instead, the insurance provider settles the bills directly with the hospital, simplifying and expediting the reimbursement process for the insured individual. With over 8,600 network hospitals of Bajaj Allianz Health Insurance in the country, this process becomes even easier.


Here’s how you can file a cashless claim:

  1. Find the nearest Bajaj Allianz network hospital in your city where you want to get treated.

  2. Inform the insurer regarding your hospitalisation.

  3. Carry your identity proof and your Bajaj Allianz cashless card while visiting the hospital.

  4. Fill out the pre-authorisation request form available at the hospital desk and submit it to the hospital.

  5. The hospital will then send the pre-authorisation request form to Bajaj Allianz-HAT (Pune) for verification.

  6. The insurer will review your application and convey the claim decision to the hospital.

  7. On approval, the hospital will begin the cashless treatment.

Document Required for Filing a Cashless Claim

  • Duly signed hospitalisation claim form

  • Original discharge summary document

  • All lab and test reports

  • Consultation letter from doctor (s)

  • Original hospital bills with detailed cost breakup

  • Copy of invoice/stickers/barcode in case of implants

  • KYC form

What are Reimbursement Claims?

Reimbursement claims involve the policyholder initially covering the medical costs. Afterwards, the insured individual submits the relevant documents and receipts to the insurance company for review and approval. Once approved, the insurer reimburses the policyholder for the eligible expenses, up to the agreed-upon coverage limit. Reimbursement claims provide flexibility in choosing healthcare providers outside the insurer's network.


These are the steps you will need to follow for the Bajaj Allianz health insurance claim process:

  1. Submit all original hospitalisation-related documents to the insurer.

  2. Bajaj Allianz General Insurance will then complete the verification, for which other documents may be required.

  3. The insurer then takes the process forward.

  4. Once your claim is approved, the customary verification is initiated, post which the team releases the payment.

Document Required for Filing a Reimbursement Claim

  • Duly filled hospitalisation claim form

  • Filled and signed NEFT form by the policyholder/proposer

  • Original payment receipts and discharge summary document

  • Copy of the invoice in case of implants

  • Original hospital bills with detailed cost breakup

  • All Lab and test reports

  • Doctor’s first consultation letter

  • KYC documents

Emergency Contact

Need further assistance? Reach out on the Toll-Free Number: 1800-209-5858 to connect with an insurance expert.

How to Check Bajaj Allianz Health Insurance Claim Status

Here are the steps you can follow to check your Bajaj Allianz health insurance claim status:

  1. Visit the official Bajaj Allianz General Insurance website.

  2. On the website, visit the ‘Support’ section.

  3. Click on ‘Policy Tracker’.

  4. Submit all the details and documents required.

  5. Your online Bajaj Allianz health insurance claim status will be displayed on the screen.


In case you want to check the status of your claim offline, you can contact the Bajaj Allianz customer care team or visit their office in person.

With a health insurance claim settlement ratio of 98% and the option for lifelong insurance renewals, Bajaj Allianz can be an excellent choice when buying health insurance.

Why Your Bajaj Allianz Health Insurance Claims May Get Rejected

Apart from understanding the process, it is also very important to note why your claims on your health insurance policy may get rejected. This way, you can prevent the rejection of your claim and make full use of your insurance coverage. Here are a few reasons why your claims may get rejected:

  • Cost Exceeds Sum Insured

In case the treatment cost exceeds the sum insured amount you are entitled to, your claims may get rejected.

  • Ignoring Exclusions

In case the claim is made for a treatment that is not covered under the plan, your claim request is rejected.

  • Invalid Claim

If any incorrect or false information is provided during claim intimation, the claim is held invalid and is rejected.

  • Inactive Policy

If you file a claim after your policy has lapsed, the claims stand null. This further reinstates the importance of renewing your health insurance on time.

  • Waiting Period

In case you file a claim for the expenses incurred for the treatment of a disease within the waiting period, your claim could be denied.

At Bajaj Markets

At Bajaj Markets

You can get in touch with the Bajaj Markets team, should you need any help with your Bajaj Allianz health insurance plan:

  • You can call us on 020-66399444. Our executive will be at your service from Monday to Saturday - 10 am to 6 pm.

At Bajaj Allianz General Insurance

Here’s how you can connect with the Bajaj Allianz Health Insurance customer care in case you need any assistance regarding the product:

Read more

Here’s how you can connect with the Bajaj Allianz health insurance team, in case you need any assistance regarding the product. 

  • Contact the executes at the Call Centre- 1800 209 5858 (Main Toll Free) and dedicated health toll free (1800 103 2529)
  • Email on
  • Branch walk-in at the customer care desk
  • Visit the website-
  • Download the Caringly Yours App on App store/Play store

Health Insurance Plans Available at Bajaj Markets


How do I initiate a cashless claim with Bajaj Allianz Health Insurance?

 Inform Bajaj Allianz about the hospitalisation, and they will guide you through the cashless claim process at a network hospital.

What documents are required for a cashless claim settlement?

Typically, you'll need your health card, a valid ID, and the pre-authorisation form available at the hospital for cashless claims.

Can I avail of cashless treatments at any hospital, or are there specific network hospitals?

 Cashless treatments are available at Bajaj Allianz's extensive network of over 8,600 hospitals across the country.

How long does it take for a cashless claim to be settled?

 The duration can vary, but Bajaj Allianz strives for prompt settlements. Contact their customer service for specific timelines.

What is the process for reimbursement claims with Bajaj Allianz Health Insurance?

 Pay the medical bills, collect necessary documents, and submit them to Bajaj Allianz for reimbursement, adhering to their guidelines.

What documents are necessary for filing a reimbursement claim?

 Generally, you'll need original bills, prescriptions, discharge summary, and other relevant documents. Check with Bajaj Allianz for specific requirements.

Is there a time limit for filing reimbursement claims after treatment?

 It's crucial to file reimbursement claims promptly. Bajaj Allianz typically has a specified timeframe; refer to your policy documents for details.

Can I choose any hospital for reimbursement claims, or are there restrictions?

 You have the flexibility to choose any hospital for reimbursement claims, not limited to the network hospitals.

How does Bajaj Allianz Health Insurance handle claim disputes or disagreements?

 Bajaj Allianz has a dedicated claims department to address disputes. Contact their customer service for guidance on dispute resolution.

What factors contribute to the claim settlement ratio of Bajaj Allianz Health Insurance?

Bajaj Allianz's claim settlement ratio reflects the percentage of claims settled against the total received. It is influenced by the company's efficiency in processing and settling claims.

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