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You can quickly reach out to Aditya Birla Capital (via its UDYOG Plus business loan) for any support or query. Below are all current customer-care options. Use them directly for help.
Here are the official contact numbers if you need assistance.
| Region / Purpose | Number / Contact |
|---|---|
Toll-free (within India) |
1800-270-7000 |
For NRI / International customers |
care.finance@adityabirlacapital.com |
If you are calling from within India, use the toll-free number. For overseas or non-local calls, use the international contact.
For email support, use the addresses below: care.finance@adityabirlacapital.com
You may also use this email ID for general queries.
If you prefer digital messaging over calls, you can reach out via WhatsApp.
Steps to connect:
Save the official WhatsApp-enabled number - +91 8828800031 on your phone
Open WhatsApp and send a “Hi”
The bot will give you options to choose from and guide you to a solution for your problem or connect you to the support team.
Provide your loan account details when asked for (loan number, registered mobile, name, etc.)
Wait for a response from the support team
If regular customer care does not resolve your issue, you can escalate via formal grievance channels.
| Level | Contact / Nodal Officer | Contact Details |
|---|---|---|
Nodal Officer (East) |
Sarbani Chowdhury |
Email: abfl.nodalofficereast@adityabirlacapital.com Address: BFL Bangur Estate, Chowringhee Road, Kolkata - 700016 |
Nodal Officer (West) |
Vinay Mahadik |
Email: abfl.nodalofficerwest@aditybirlacapital.com |
Nodal Officer (North) |
Divya Bahl |
Email: abfl.nodalofficernorth@aditybirlacapital.com Address: Vijaya Building, Barakhamba Road, New Delhi 110001 |
Nodal Officer (South) |
Saravana Kumar |
Email: abfl.nodalofficersouth@aditybirlacapital.com Address: Star Avenue, Victoria Layout, Bengaluru - 560025 |
Principal Nodal Officer (PNO) |
Shruti Sarraf |
Phone: 08045860196 Email: grievance.finance@aditybirlacapital.com Address: R-Tech Park, Goregaon, Mumbai – 400063 |
Ombudsman |
RBI Portal |
https://cms.rbi.org.in/cms/indexpage.html#eng |
If you do not get a satisfactory resolution at the regional nodal level, you may escalate to the Principal Nodal Officer or even the Ombudsman using the above contact details. Use a registered email and mention your loan details clearly.
The official WhatsApp number for Aditya Birla Capital business loan support is +91 8828800031. You can message this number to check loan status, request assistance, or get general service support for UDYOG Plus Finance.
The toll-free customer care number for India is 1800-270-7000. International customers cannot use the toll-free line and should connect through the official support email care.finance@adityabirlacapital.com for assistance and responses.
You can raise a complaint by emailing care.finance@adityabirlacapital.com. If the issue remains unresolved, escalate it to the regional Nodal Officer or further to the Principal Nodal Officer at grievance.finance@adityabirlacapital.com.
The toll-free number is 1800-270-7000. You can use this number for assistance related to loan servicing, payment issues, account queries, or general business loan support.
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