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You can quickly reach out to Aditya Birla Capital (via its UDYOG Plus business loan) for any support or query. Below are all current customer-care options. Use them directly for help.
Here are the official contact numbers if you need assistance.
| Contact Method | Details | Hours |
|---|---|---|
Toll-Free Helpline (India) |
1800-270-7000 |
9:00 AM to 9:00 PM (all business days) |
Email Support |
care.finance@adityabirlacapital.com |
Responses typically during business hours |
Digital Support Channels |
Website, app, and chat support |
24×7 access for basic services |
If you are calling from within India, use the toll-free number. For overseas or non-local calls, use the international contact.
For email support, use the addresses below:
care.finance@adityabirlacapital.com
You may also use this email ID for general queries:
care.digitalfinance@adityabirlacapital.com
If you prefer digital messaging over calls, you can reach out via WhatsApp.
Steps to connect:
Save the official WhatsApp-enabled number - +91 8828800031 on your phone
Open WhatsApp and send a “Hi”
The bot will give you options to choose from and guide you to a solution for your problem or connect you to the support team.
Provide your loan account details when asked for (loan number, registered mobile, name, etc.)
Wait for a response from the support team
If regular customer care does not resolve your issue, you can escalate via formal grievance channels.
| Level | Contact / Nodal Officer | Contact Details |
|---|---|---|
Nodal Officer (East) |
Sarbani Chowdhury |
Email: abfl.nodalofficereast@adityabirlacapital.com Address: BFL Bangur Estate, Chowringhee Road, Kolkata - 700016 |
Nodal Officer (West) |
Vinay Mahadik |
Email: abfl.nodalofficerwest@aditybirlacapital.com |
Nodal Officer (North) |
Divya Bahl |
Email: abfl.nodalofficernorth@aditybirlacapital.com Address: Vijaya Building, Barakhamba Road, New Delhi 110001 |
Nodal Officer (South) |
Saravana Kumar |
Email: abfl.nodalofficersouth@aditybirlacapital.com Address: Star Avenue, Victoria Layout, Bengaluru - 560025 |
Principal Nodal Officer (PNO) |
Shruti Sarraf |
Phone: 08045860196 Email: grievance.finance@aditybirlacapital.com Address: R-Tech Park, Goregaon, Mumbai – 400063 |
Ombudsman |
RBI Portal |
https://cms.rbi.org.in/cms/indexpage.html#eng |
If you do not get a satisfactory resolution at the regional nodal level, you may escalate to the Principal Nodal Officer or even the Ombudsman using the above contact details. Use a registered email and mention your loan details clearly.
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The official WhatsApp number for Aditya Birla Capital business loan support is +91 8828800031. You can message this number to check loan status, request assistance, or get general service support for UDYOG Plus Finance.
The toll-free customer care number for India is 1800-270-7000. International customers cannot use the toll-free line and should connect through the official support email care.finance@adityabirlacapital.com for assistance and responses.
You can raise a complaint by emailing care.finance@adityabirlacapital.com. If the issue remains unresolved, escalate it to the regional Nodal Officer or further to the Principal Nodal Officer at grievance.finance@adityabirlacapital.com.
The toll-free number is 1800-270-7000. You can use this number for assistance related to loan servicing, payment issues, account queries, or general business loan support.
The customer care email for Aditya Birla Capital business loan queries is care.finance@adityabirlacapital.com. You can use this email to raise service requests, share documents, or seek clarification on loan-related matters during business hours.
When contacting customer care, you may need to provide basic details to verify your request. These typically include:
Loan details: Loan account number or application ID
Identity details: Registered mobile number or email ID
Supporting documents: Any relevant documents related to your query
Providing complete information helps ensure quicker response and accurate resolution of business loan concerns.
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