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Get prompt assistance for business loan queries, repayment guidance, and dedicated support from FlexiLoans.
You can contact FlexiLoans customer support for assistance related to applications, documentation, repayment details, or general loan queries. The helpline provides a direct channel for addressing concerns during different stages of the loan process.
The key contact details are provided below.
| Contact Method | Details | Hours |
|---|---|---|
Customer Care Helpline |
022‑68219595, 07948061722 |
Available during standard business hours (as per lender operations) |
Customer support: These helpline numbers can be used for resolving queries related to loan applications, document submission, EMI details, and account-related issues.
Query handling: This support typically covers application status updates, repayment schedules, and assistance with required documentation.
Connecting through the official helpline ensures that queries are addressed through authorised support channels.
You can write to the team at the following official email IDs:
connect@flexiloans.com - for new customers
myaccount@flexiloans.com - for existing customers and complaints
FlexiLoans does not have a publicly available WhatsApp number for customer care. Customers can reach out using the helpline numbers or email IDs available for customer support.
If your concern is not resolved through regular FlexiLoans Business Loan customer service channels, you can raise an official grievance. The escalation levels are provided below.
| Escalation Level | Contact Details | Purpose |
|---|---|---|
Level 1 — Customer Support |
Customer portal: https://flexiloans.com/grievance-redressal-mechanism Email: connect@flexiloans.com Phone: 022-68219595 (Mon to Sat - 10 AM to 7 PM) Postal address: th Floor, South Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra – 400013. |
Start here for standard complaints and queries |
Level 2 — Customer Service Head |
Email: krishna.kambli@flexiloans.com Phone: 022-68219595 (Mon to Sat - 10 AM to 7 PM) Postal address: th Floor, South Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra – 400013. |
For unresolved complaints beyond 14 days |
Level 3 — Compliance Head |
Email: compliance@flexiloans.com Phone: 022-62603800 (Mon to Fri - 10 AM to 6 PM) Postal address: th Floor, South Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra – 400013 |
For unresolved complaints beyond 22 days |
Level 4 — Grievance Redressal Officer (GRO) |
Email: nodal.grievance@flexiloans.com Phone: 022-62603803 (Mon to Fri - 10 AM to 6 PM) Postal address: th Floor, South Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra – 400013. |
For unresolved complaints beyond 30 days |
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The FlexiLoans customer care numbers for all loan-related assistance are 022-68219595 and 07948061722.
You could write an email to myaccount@flexiloans.com or connect@flexiloans.com.
No, FlexiLoans does not offer WhatsApp support at the moment.
FlexiLoans does not list an exclusive toll-free number; the standard support lines available for all customers are 022-68219595 and 07948061722.
FlexiLoans customer service can be contacted through its official FlexiLoans customer care number for EMI-related queries. These include concerns such as repayment schedules, outstanding balances, overdue instalments, or payment methods, allowing users to receive support for managing loan repayment obligations.
FlexiLoans customer care can be reached via email at connect@flexiloans.com for new customer enquiries and myaccount@flexiloans.com for existing customer support and complaints. These email channels are used for queries related to applications, EMI details, and account-related issues.
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