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Protium offers customer support for all queries and issues related to business loans. Find all contact details and procedures for contacting Protium Business Loan customer care here.
Protium offers dedicated support channels for business loan-related queries, including assistance with applications, documentation, and repayment details. The Protium customer care number serves as the primary point of contact for customer support.
The key contact details are provided below.
| Contact Method | Details | Hours |
|---|---|---|
Toll-free Helpline |
882 882 0004 |
10:00 AM to 6:00 PM (Monday to Friday) |
Customer care support: This helpline can be used for queries related to business loan applications, documentation requirements, EMI concerns, and account-related issues.
Availability window: Support is accessible during working hours, excluding weekends and public holidays.
Connecting through the official helpline ensures that queries are handled through authorised customer support channels.
Protium Business Loan customer care service responds to queries through the following email addresses.
customerservice@protium.co.in: This email can be used for general queries, complaints, and grievances.
customer.support@protium.co.in: This email can be used for loan-related support and technical issues.
wecare@protium.co.in: This email can be used for customer experience and service feedback.
Sharing your loan account number along with relevant details can help speed up the response. Protium customer care typically responds to email queries during standard working hours.
Protium follows a structured grievance redressal process, where complaints are handled in stages with defined escalation options.
| Level | Team Responsible | Email ID | Address / Details |
|---|---|---|---|
1 |
Customer Care Team |
customerservice@protium.co.in |
Protium Finance Limited, Nirlon Knowledge Park, Goregaon, Mumbai 400 063 |
2 |
Head Customer Service |
customer.support@protium.co.in |
Protium Finance Limited, Nirlon Knowledge Park, Goregaon, Mumbai 400 063 |
3 |
Grievance Redressal Officer |
GRO@protium.co.in |
Protium Finance Limited, Nirlon Knowledge Park, Goregaon, Mumbai 400 063 |
4 |
RBI Ombudsman |
crpc@rbi.org.in |
Portal: https://cms.rbi.org.in Address: Centralised Receipt & Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 |
Disclaimer: The grievance redressal process and contact details provided are based on the latest information available. Please verify any changes directly with the concerned financial institution before taking action. The escalation timelines and contact details are subject to change as per policy.
If a complaint is not resolved within 7 working days, escalate to the next level. If not resolved within 30 days, approach the RBI Ombudsman. The Protium Business Loan grievance redressal process ensures fair and timely resolution.
At present, Protium does not list a WhatsApp number specifically for business loan customer support. For assistance, customers may use the official helpline, email support, or access their account through the customer portal to raise queries and service requests.
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You can contact the Protium Business Loan customer care team at 882 882 0004 for assistance with queries, complaints, and support related to loan applications, documentation, and repayment details.
Send an email to customerservice@protium.co.in or call 882 882 0004. If unresolved within 7 working days, escalate to the grievance redressal officer.
No, Protium Business Loan customer care service is not available on WhatsApp.
The Protium Business Loan toll-free helpline number is +91 882 882 0004. This number is free for all calls.
The Protium customer care number for general queries is 882 882 0004. This helpline can be used for assistance related to business loan applications, EMI details, and account issues. Support is typically available from 10:00 AM to 6:00 PM on working days (Monday to Friday).
If a complaint is unresolved, it can be escalated to Protium’s designated grievance or Nodal Officer through official contact channels such as email or written communication. If the issue remains unresolved, the matter can be taken to the RBI Ombudsman under applicable grievance redressal guidelines for banking and financial services.
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