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Comprehensive support for managing business loan queries, repayment guidance, and personalised assistance from Godrej Capital.
Need assistance with your Godrej Capital Business Loan, whether it's for queries, repayments, or concerns? This page brings together all official customer care contacts and support channels, making it easy for you to get the help you need.
You can reach Godrej Capital’s customer support via the following helpline number depending on your requirement:
| Purpose / Customer Type | Contact Number |
|---|---|
General customer support / queries |
022 6881 5555 |
You can reach Godrej Capital’s customer care on WhatsApp live chat for real-time assistance as well.
Steps to connect via WhatsApp:
Visit the official website of Godrej Capital
Navigate to the ‘Support’ option from the main menu
The WhatsApp Support QR code can be found there
Simply use your mobile phone’s camera to scan the QR code
You will be redirected to the official WhatsApp chat of Godrej Capital
If your issue is not resolved through regular support channels, Godrej Capital offers a grievance-redressal mechanism with escalation steps. Information is available on their support/complaint policy.
| Escalation Level | Contact / Action |
|---|---|
Level I – Customer Support / Help Desk |
Call 022 6881 5555 or email customercare@godrejcapital.com |
Level II – Grievance Redressal Officer (if no response in 7 working days) |
Email: nodalofficer@godrejfinance.com Phone: +91 86577 64527 Post: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level III – Principal Nodal Officer (if no response in 15 working days) |
Email: nodalofficer@godrejfinance.com Phone: +91 86577 64527 Post: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India
|
Level IV – Officer-in-Charge of the Regional Office of Department of Supervision of Reserve Bank of India (if no response in 30 working days) |
Email: dnbsmro@rbi.org.in Phone: 02223084121 Fax No.: 0222302 2011 Post:The Officer–in–Charge Department of Non-Banking Supervision, The Reserve Bank of India, 3rd Floor, Near Maratha Mandir, Byculla, Mumbai Central, Mumbai– 400008 |
Further escalation — Regulatory / Ombudsman route |
Complaint Redressal Cell of RBI Online mode for Complaint/Appeal: https://cms.rbi.org.in CRPC Contact details- Email: crpc@rbi.org.in Address: Centralised Receipt and Processing Centre(CRPC),Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 Toll Free No.: 14448 (From Monday to Friday, 9:30 AM to 5:15 PM) |
The main helpline is 022 6881 5555.
Call the helpline or email customercare@godrejcapital.com. If unresolved in 7 days, escalate to the Grievance Redressal Officer specified above.
Yes, Godrej Capital offers a dedicated WhatsApp support line for the customers.
Godrej Capital does not publicly list a separate toll-free number for business loans. You may reach out to their customer care team on 022 6881 5555 and ask them to connect you to the respective department.
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