Our Products
Loans
Cards
Insurance
Investment
Stock Market
Electronics Mall
CIBIL Score
Knowledge Centre
Calculators
Our Services
My Account
Do not call
En
Connect for support on queries, repayment assistance, and services related to your L&T Finance Business Loan
For queries related to repayment updates, loan servicing, technical issues, or complaints, contacting the right support channel is crucial. Instead of navigating multiple sources, use this comprehensive and reliable contact guide to easily connect with L&T Finance customer care for your business loan needs. This guide helps you select the most efficient communication method based on your specific requirements, ensuring a swift resolution.
L&T Finance offers dedicated helpline numbers to support loan customers. You can use the relevant helpline based on your location or request type. Calling the correct number may help reduce wait time and make the resolution faster. Always keep your registered mobile number, loan account details and ID verification documents ready before placing a support request.
| Purpose / Category | Contact Number / Details | Notes / Availability* |
|---|---|---|
General / Business Loan Queries |
1800-268-0000 |
Toll-free customer support - 9 am to 6 pm (unavailable on National Holidays) |
WhatsApp Support |
+91 73783 33451 |
Message to initiate the support service |
Email support helps when you require document-based solutions such as account statements, NOC requests, foreclosure letters or EMI schedule copies. It also allows you to maintain a record of communication for future reference.
Use these official email addresses:
customercare@ltfs.com - For loan-related queries and general service requests
gro@ltfs.com - For complaints that require escalation to the Grievance Redressal Officer or in case of delayed/unsatisfactory resolution
When sending an email, include your full name, registered mobile number, loan account number and a brief explanation of the issue. Attaching supporting documents may help speed up verification and reduce further communication rounds.
WhatsApp support offers faster interaction for common queries and basic service needs. It is useful when you prefer a non-voice communication channel.
Steps to connect:
Save the number +91 73783 33451 to your contacts
Open WhatsApp and send a “Hi” to begin the conversation
Select the relevant menu option if automated assistance appears
Share your registered contact details only when prompted for verification
Avoid sharing personal bank details, PINs or passwords through chat
WhatsApp may help you get quick responses for EMI schedules, payment dates, overdue updates and account-related questions, depending on system availability.
If your query remains unresolved or delayed beyond expected timelines, you can escalate the matter as per the official grievance mechanism. Escalation levels ensure transparent handling and improve accountability. Follow the escalation order step-by-step.
| Level | Contact / Authority | Details / Purpose |
|---|---|---|
Level 1 |
Customer Care |
Call 1800-268-0000 or email customercare@ltfs.com to initiate a complaint |
Level 2 |
Grievance Redressal Officer (GRO) |
Send an email to gro@ltfs.com or call 1800-1020-476 if the earlier resolution is unsatisfactory |
Level 3 |
Principal Nodal Officer |
Mr. Amit Dimri Contact Number: 1800 1038 712 between Monday to Friday (except National Holidays) from 9 am to 6 pm Email ID: pno@ltfs.com Connect for unresolved matters requiring higher-level review. Contact details available publicly through official channels |
Final Escalation |
Ombudsman |
Submit a complaint at - https://cms.rbi.org.in/ Apply only if internal escalation timelines have passed without an acceptable closure |
For formal grievance tracking, keep acknowledgement numbers and communication proofs. Escalation should be used only when standard support channels fail to resolve matters.
The customer care helpline for business loan support is 1800-268-0000.
First, contact support via 1800-268-0000 or customercare@ltfs.com. If unresolved, escalate to the Grievance Redressal Officer at gro@ltfs.com before approaching regulatory channels.
Yes, you can reach their support team through WhatsApp by messaging +91 73783 33451, depending on availability.
The toll-free helpline number for L&T Finance business loan customer service is 1800-268-0000.
Academy 
