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Connect for support on queries, repayment assistance, and services related to your L&T Finance Business Loan
L&T Finance provides multiple support channels for resolving queries related to business loans, including applications, documentation, and repayment concerns. Using the correct L&T Finance customer care no. helps ensure faster query resolution and efficient handling of requests.
The key contact details are listed below.
| Contact Method | Details | Hours |
|---|---|---|
Customer Care Helpline |
1800‑268‑0000 |
9:00 AM to 6:00 PM (Monday to Saturday, excluding national holidays) |
WhatsApp Support |
+91 73783 33451 |
Available via chat-based support (as per platform availability) |
Customer care support: The toll‑free helpline can be used for queries related to business loan applications, EMI schedules, documentation, and account-related issues.
WhatsApp channel: This option allows users to initiate basic support requests and receive guided assistance through messaging.
Preparation before contact: Keeping loan account details, registered mobile number, and identification information ready helps streamline the query process.
Using official contact channels ensures that all service requests are handled securely and through authorised support systems.
Email support helps when you require document-based solutions such as account statements, NOC requests, foreclosure letters or EMI schedule copies. It also allows you to maintain a record of communication for future reference.
Use these official email addresses:
customercare@ltfs.com - For loan-related queries and general service requests
gro@ltfs.com - For complaints that require escalation to the Grievance Redressal Officer or in case of delayed/unsatisfactory resolution
When sending an email, include your full name, registered mobile number, loan account number and a brief explanation of the issue. Attaching supporting documents may help speed up verification and reduce further communication rounds.
WhatsApp support offers faster interaction for common queries and basic service needs. It is useful when you prefer a non-voice communication channel.
Steps to connect:
Save the number +91 73783 33451 to your contacts
Open WhatsApp and send a “Hi” to begin the conversation
Select the relevant menu option if automated assistance appears
Share your registered contact details only when prompted for verification
Avoid sharing personal bank details, PINs or passwords through chat
WhatsApp may help you get quick responses for EMI schedules, payment dates, overdue updates and account-related questions, depending on system availability.
If your query remains unresolved or delayed beyond expected timelines, you can escalate the matter as per the official grievance mechanism. Escalation levels ensure transparent handling and improve accountability. Follow the escalation order step-by-step.
| Level | Contact / Authority | Details / Purpose |
|---|---|---|
Level 1 |
Customer Care |
Call 1800-268-0000 or email customercare@ltfs.com to initiate a complaint |
Level 2 |
Grievance Redressal Officer (GRO) |
Send an email to gro@ltfs.com or call 1800-1020-476 if the earlier resolution is unsatisfactory |
Level 3 |
Principal Nodal Officer |
Contact Number: 1800 1038 712 between Monday to Friday (except National Holidays) from 9 am to 6 pm Email ID: pno@ltfs.com Connect for unresolved matters requiring higher-level review. Contact details available publicly through official channels |
Final Escalation |
Ombudsman |
Submit a complaint at - https://cms.rbi.org.in/ Apply only if internal escalation timelines have passed without an acceptable closure |
For formal grievance tracking, keep acknowledgement numbers and communication proofs. Escalation should be used only when standard support channels fail to resolve matters.
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Reviewer
The customer care helpline for business loan support is 1800-268-0000.
First, contact support via 1800-268-0000 or customercare@ltfs.com. If unresolved, escalate to the Grievance Redressal Officer at gro@ltfs.com before approaching regulatory channels.
Yes, you can reach their support team through WhatsApp by messaging +91 73783 33451, depending on availability.
The toll-free helpline number for L&T Finance business loan customer service is 1800-268-0000.
The L&T Finance customer care number for business loan queries is 1800‑268‑0000. This toll‑free helpline can be used for assistance related to loan applications, EMI details, and account queries. Support is generally available from 9:00 AM to 6:00 PM on working days, excluding national holidays.
L&T Financial Services business loan customer care can be contacted for grievance redressal through its official email ID customercare@ltfs.com, along with helpline support. If an issue remains unresolved, it can be escalated to the company’s nodal officer or further to the RBI Ombudsman as per the grievance resolution framework.
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