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Connect for support on queries, repayment assistance, and services related to your L&T Finance Business Loan
Last updated on: Oct 22, 2026
L&T Finance customer care supports business loan borrowers with queries related to loan applications, EMIs, statements, repayments, foreclosure requests, complaints, and account servicing. You can connect through phone, WhatsApp, email, branch offices, and formal grievance channels. If you are looking for the customer care contact number for L&T Finance, the company provides a centralised support system along with escalation options for unresolved concerns.
L&T Finance provides multiple support channels for resolving queries related to business loans, including applications, documentation, and repayment concerns. Using the correct L&T Finance customer care number helps ensure faster query resolution and efficient handling of requests.
The key contact details are listed below.
| Contact Method | Details | Hours |
|---|---|---|
Customer Care Helpline |
1800‑268‑0000 |
9:00 AM to 6:00 PM (Monday to Saturday, excluding national holidays) |
WhatsApp Support |
+91 73783 33451 |
Available via chat-based support (as per platform availability) |
Customer care support: The toll‑free helpline can be used for queries related to business loan applications, EMI schedules, documentation, and account-related issues.
WhatsApp channel: This option allows users to initiate basic support requests and receive guided assistance through messaging.
Preparation before contact: Keeping loan account details, registered mobile number, and identification information ready helps streamline the query process.
Using official contact channels ensures that all service requests are handled securely and through authorised support systems.
Email support helps when you require document-based solutions such as account statements, NOC requests, foreclosure letters or EMI schedule copies. It also allows you to maintain a record of communication for future reference.
Use these official email addresses:
customercare@ltfs.com - For loan-related queries and general service requests
gro@ltfs.com - For complaints that require escalation to the Grievance Redressal Officer or in case of delayed/unsatisfactory resolution
When sending an email, include your full name, registered mobile number, loan account number and a brief explanation of the issue. Attaching supporting documents may help speed up verification and reduce further communication rounds.
WhatsApp support offers faster interaction for common queries and basic service needs. It is useful when you prefer a non-voice communication channel.
Steps to connect:
Save the number +91 73783 33451 to your contacts
Open WhatsApp and send a “Hi” to begin the conversation
Select the relevant menu option if automated assistance appears
Share your registered contact details only when prompted for verification
Avoid sharing personal bank details, PINs or passwords through chat
WhatsApp may help you get quick responses for EMI schedules, payment dates, overdue updates and account-related questions, depending on system availability.
L&T Finance customer care can assist borrowers with various business loan servicing requirements, including:
Checking loan application or account status
Requesting loan statements and repayment schedules
Obtaining EMI-related information
Enquiring about part-payment and prepayment options
Requesting foreclosure letters and NOC issuance
Updating KYC or registered mobile number details
Reporting repayment or account-related issues
Logging complaints and tracking complaint status
Seeking support regarding documentation requirements
Note: The appropriate support channel may vary depending on the nature of the request and verification requirements.
If your query remains unresolved or delayed beyond expected timelines, you can escalate the matter as per the official grievance mechanism. Escalation levels ensure transparent handling and improve accountability. Follow the escalation order step-by-step.
| Level | Contact / Authority | Escalate After |
|---|---|---|
Level 1 |
Customer Care |
Call 1800-268-0000 or email customercare@ltfs.com to initiate a complaint |
Level 2 |
Grievance Redressal Officer (GRO) |
Send an email to gro@ltfs.com or call 1800-1020-476 if the earlier resolution is unsatisfactory |
Level 3 |
Principal Nodal Officer |
Contact Number: 1800 1038 712 between Monday to Friday (except National Holidays) from 9 am to 6 pm |
Level 4 |
Appeal to RBI |
14448 (Toll-free) |
Note: The grievance redressal process, contact details, and escalation levels may be revised by L&T Finance or regulatory authorities from time to time. Borrowers are advised to verify the latest grievance redressal channels, timelines, and contact information through the official L&T Finance website before raising or escalating a complaint.
To help the customer care team assist you efficiently, keep the necessary account and identification details handy before you call. This can help speed up the verification process and enable the representative to address your query more effectively.
For grievance-related concerns, you may also need acknowledgement numbers and copies of previous communications, especially if you are escalating an unresolved issue.
Loan Account Number (LAN): Available on your loan sanction letter, EMI payment communications, or account statements.
Application Reference Number: Required when enquiring about the status of a loan application.
Registered Mobile Number: The mobile number linked to your L&T Finance account for OTP-based verification.
Identity Proof Details: PAN, Aadhaar, or other identity details that may be required for verification.
Loan Information: Relevant details related to your query, such as the loan type (Business Loan, Two-Wheeler Loan, Home Loan, etc.), EMI payment records, statement requests, or other account-related information.
Note: Consider using the grievance escalation process only if your concern remains unresolved through the regular customer support channels.
Reviewer
The customer care helpline for business loan support is 1800-268-0000.
First, contact support via 1800-268-0000 or customercare@ltfs.com. If unresolved, escalate to the Grievance Redressal Officer at gro@ltfs.com before approaching regulatory channels.
Yes, you can reach their support team through WhatsApp by messaging +91 73783 33451, depending on availability.
The toll-free helpline number for L&T Finance business loan customer service is 1800-268-0000.
The L&T Finance customer care number for business loan queries is 1800‑268‑0000. This toll‑free helpline can be used for assistance related to loan applications, EMI details, and account queries. Support is generally available from 9:00 AM to 6:00 PM on working days, excluding national holidays.
L&T Finance business loan customer care can be contacted for grievance redressal through its official email ID customercare@ltfs.com, along with helpline support. If an issue remains unresolved, it can be escalated to the company’s nodal officer or further to the RBI Ombudsman as per the grievance resolution framework.
The official customer care email address is customercare@ltfs.com. For faster assistance, you can also send the email from your registered email ID and include your Loan Account Number along with your query.
You can check your L&T Finance business loan status through the customer portal or the PLANET App, by calling 1800 268 0000, via WhatsApp on +91 7378333451, or by emailing customercare@ltfs.com with your application reference number or loan account details.
Yes. L&T Finance offers a single customer care number, 1800 268 0000, which customers can use across India for support and service-related assistance.
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