Where can I place a request to cancel my ICICI Bank credit card?

For the cancellation or closure of the ICICI Bank credit card, applicants can choose from various ICICI Bank credit card customer service methods. These include the iMobile app, email, toll-free number, etc.

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ICICI Bank is one of India’s most trusted financial institutions. Their unmatched customer service is a key reason for this. There are a number of different ways to get in touch with ICICI Bank’s dedicated customer service team and we’ve detailed some of them below.

How to Contact the ICICI Bank Credit Card Customer Care Online

To reach out to ICICI credit card customer support online, cardholders can choose any of the following online methods and record their concern officially.

1. ICICI Bank Website

To avail of ICICI Bank CC customer care services, customers can raise a service ticket on the official website of the bank.

Visit the official website of ICICI Bank
Login to your credit card account using credentials
Under the ‘Services’ option, select the type of service or request
Once the type of service or request is submitted, the portal will raise a service ticket
The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket

2. iMobile app

The ICICI Bank mobile application can also be used as an ICICI Bank credit card helpline. Cardholders can lodge their complaints or resolve their queries using the mobile application.

Download the iMobile app on your device
Login to your credit card account using credentials
Under the‘ Compliments and Complaints’ section, select the type of service or request
Once the type of service or request is submitted, the portal will raise a service ticket
The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket

3. Email

Cardholders can write an email to the ICICI Bank customer care to register complaints, feedback, or grievances. A detailed email should be written explaining the situation accurately, along with credit card details like account number, transaction details, etc.

The ICICI Bank credit card customer care email ID is customer.care@icicibank.com

You can also file a first-level complaint as an alternative while looking for options to contact the ICICI bank credit card customer care online. Note that you would be complaining for the first time about a specific issue. Go through with the following steps to complete the procedure:

Go to the ‘Feedback’ page's ‘Complaints’ section
Choose ‘Email’ and enter the necessary information

To expedite your complaint, use the email ID you registered with the bank.

4. Social Media Platforms

ICICI Bank credit card holders can also avail of ICICI Bank credit card customer care services via social media platforms like Facebook, Instagram, Twitter, etc. The ICICI Bank customer care chat option allows customers to express themselves freely, along with instant resolutions to their queries and complaints.

Facebook	https://www.facebook.com/icicibank/
Twitter	https://twitter.com/ICICIBank
Instagram	https://instagram.com/icicibank

How to Contact the ICICI Bank Credit Card Customer Care Offline

For ICICI Bank credit cardholders, who are not comfortable with online methods to register the queries, complaints, and feedback, the bank also renders customer care services offline as well. Cardholders can contact customer care executives via any of the below-mentioned mediums.

ICICI Bank customer care 24x7

The ICICI Bank credit card helpline number is operated by care executives who are available to deliver assistance and services 24x7. Customers can call on toll-free numbers or city-specific contact numbers to avail of the services.

ICICI Bank Credit Card Customer Care Number (Toll-Free)	1800-1080

Cardholders can also connect directly to the ICICI Bank credit card helpline number of dedicated departments

Personal Banking Queries	1860-120-7777
Wealth/Private Banking	1800-103-8181
Corporate/Business/Retail Institutional Banking	1860-120-6699
Domestic Customers Travelling Overseas	+91-22-33667777

Write to them

Cardholders can also write a letter to ICICI credit card customer care and explain their concerns, grievances, etc. to the care executives. Ensure that the letter is attached with ID proof of the cardholder, along with relevant information like credit card number, transaction details, etc. Post the letter to the below-mentioned address and the care team executives will contact you on your registered details -

ICICI Bank Limited

ICICI Bank Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,

Hyderabad, Telangana - 500032

Branch Visit

ICICI Bank credit cardholders can also visit the nearest ICICI bank branch office to seek assistance from the ICICI Bank credit card customer care representatives. The concerned executive will help you with your queries, feedback, grievances, etc.

ICICI Bank Credit Card Grievance Redressal

The ICICI Bank credit card grievance redressal system is a separate department created by the ICICI bank to understand serious and specific grievances and issues faced by the customers. There are three levels in the ICICI Bank credit card grievance redressal system.

Level 1 - Customer Care Service

ICICI Bank customers should address their issues or grievances to ICICI Bank credit card customer care via online or offline methods as per their convenience and suitability. In case, the issue or grievance is not resolved by the care team executives up to customers' satisfaction, they can contact the Grievance Redressal Officer.

Level 2 - Grievance Redressal Officer

There are two ways to contact the Grievance Redressal Officer -

1. Complaint Form

Go to the official website of ICICI Bank
Download the form and fill in all the necessary details
Courier the form under the name of Grievance Redressal Officer to the below-mentioned address:

ICICI Bank Ltd.,

Phone Banking Centre, ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad, Telangana - 500032

2. Service Request

Go to the official website of ICICI Bank
Login to your ICICI credit card net banking account using credentials
Under the ‘Complaints and Compliments’ section, raise a service request
The Grievance Redressal Officer will contact the complainant within 4 days of receiving the complaint, to resolve the matter

3. Level 3 -Principal Nodal Officer

In situations, the customers are not satisfied with the resolutions suggested by the Grievance Redressal Officer, they can contact the Principal Nodal Officer. There are two ways to contact the Principal Nodal Officer -

Letter: Write a letter to the Principal Nodal Officer and explain your concerns, grievances, etc., in a detailed manner. Ensure that the letter is attached with your ID proof, along with relevant information like credit card number, transaction details, etc. Post the letter under the name of Principal Nodal Officer to the below-mentioned address:

ICICI Bank Ltd.

Bandra-Kurla Complex

Mumbai, Maharashtra - 400051

Email: The complainant can also send an email to theadservicequality@icicibank.com with a detailed explanation of concerns, grievances, etc.

ICICI Credit Card Variants at Bajaj Markets

Other Credit Card Partners

In case of any queries or grievances, you can call ICICI Bank’s customer care at 1800-1080. They also have a backup number that can be reached at 1860-120-7777.

Cardholders can contact the ICICI credit card customer care toll-free number 1800-1020-123 or 022-3366-7777 to report a stolen ICICI Bank credit card. Customers can use the same number to block their ICICI Bank credit card as well.

To close an ICICI Bank credit card via customer service, cardholders can choose from various online options like the iMobile app, writing an email, raising a service ticket, etc.

Applicants can track the status of their credit card application online at ICICI Bank credit card customer care by opting for email support, the iMobile app, etc. The applicants must keep their application number and registered mobile number handy.

Call the customer care team at 1800 1080 and request a credit card cancellation. Alternatively, write an email to customer.care@icicibank.com. Apart from the ICICI Bank Credit Card email ID, you may also contact the team at 1860 120 7777 to resolve your query at the earliest.

For quick resolution of any query or grievance, you can connect with ICICI bank’s customer service representative by calling the toll-free number (1800-1020-123).

If you’re unsatisfied with the bank’s service or have other queries, get a customer representative to call you back by sending an SMS ‘UNHAPPY’ to 5676766. Bank’s associate will call back on your registered mobile number within two working days. For any time-sensitive queries, you must call the ICICI credit card customer care toll-free number or visit the nearest branch.

You can call ICICI Bank’s customer care at 1800-1080 and have your credit card queries resolved