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ICICI Bank is one of India’s most trusted financial institutions. Their unmatched customer service is a key reason for this. There are a number of different ways to get in touch with ICICI Bank’s dedicated customer service team and we’ve detailed some of them below. 

How to Contact the ICICI Bank Credit Card Customer Care Online

To reach out to ICICI credit card customer support online, cardholders can choose any of the following online methods and record their concern officially.

1. ICICI Bank Website

To avail of ICICI Bank CC customer care services, customers can raise a service ticket on the official website of the bank. 

 

  • Visit the official website of ICICI Bank

  • Login to your credit card account using credentials

  • Under the ‘Services’ option, select the type of service or request 

  • Once the type of service or request is submitted, the portal will raise a service ticket

  • The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket
     

2. iMobile app

The ICICI Bank mobile application can also be used as an ICICI Bank credit card helpline. Cardholders can lodge their complaints or resolve their queries using the mobile application.

 

  • Download the iMobile app on your device

  • Login to your credit card account using credentials

  • Under the‘ Compliments and Complaints’ section, select the type of service or request 

  • Once the type of service or request is submitted, the portal will raise a service ticket

  • The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket

 

3. Email

Cardholders can write an email to the ICICI Bank customer care to register complaints, feedback, or grievances. A detailed email should be written explaining the situation accurately, along with credit card details like account number, transaction details, etc. 

 

The ICICI Bank credit card customer care email ID is customer.care@icicibank.com 

 

You can also file a first-level complaint as an alternative while looking for options to contact the ICICI bank credit card customer care online. Note that you would be complaining for the first time about a specific issue. Go through with the following steps to complete the procedure:

 

  • Go to the ‘Feedback’ page's ‘Complaints’ section

  • Choose ‘Email’ and enter the necessary information

 

To expedite your complaint, use the email ID you registered with the bank.

 

4. Social Media Platforms

ICICI Bank credit card holders can also avail of ICICI Bank credit card customer care services via social media platforms like Facebook, Instagram, Twitter, etc. The ICICI Bank customer care chat option allows customers to express themselves freely, along with instant resolutions to their queries and complaints.

Facebook

https://www.facebook.com/icicibank/ 

Twitter

https://twitter.com/ICICIBank 

Instagram

https://instagram.com/icicibank

How to Contact the ICICI Bank Credit Card Customer Care Offline

For ICICI Bank credit cardholders, who are not comfortable with online methods to register the queries, complaints, and feedback, the bank also renders customer care services offline as well. Cardholders can contact customer care executives via any of the below-mentioned mediums.

 

  • ICICI Bank customer care 24x7

The ICICI Bank credit card helpline number is operated by care executives who are available to deliver assistance and services 24x7. Customers can call on toll-free numbers or city-specific contact numbers to avail of the services.

ICICI Bank Credit Card Customer Care Number (Toll-Free)

1800-1080

 

Cardholders can also connect directly to the ICICI Bank credit card helpline number of dedicated departments 

Personal Banking Queries

1860-120-7777

Wealth/Private Banking

1800-103-8181

Corporate/Business/Retail Institutional Banking

1860-120-6699

Domestic Customers Travelling Overseas

+91-22-33667777

  • Write to them 

Cardholders can also write a letter to ICICI credit card customer care and explain their concerns, grievances, etc. to the care executives. Ensure that the letter is attached with ID proof of the cardholder, along with relevant information like credit card number, transaction details, etc. Post the letter to the below-mentioned address and the care team executives will contact you on your registered details -

 

ICICI Bank Limited

ICICI Bank Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,

Hyderabad, Telangana - 500032

 

  • Branch Visit

ICICI Bank credit cardholders can also visit the nearest ICICI bank branch office to seek assistance from the ICICI Bank credit card customer care representatives. The concerned executive will help you with your queries, feedback, grievances, etc.

ICICI Bank Credit Card Grievance Redressal

The ICICI Bank credit card grievance redressal system is a separate department created by the ICICI bank to understand serious and specific grievances and issues faced by the customers. There are three levels in the ICICI Bank credit card grievance redressal system.

  • Level 1 - Customer Care Service

ICICI Bank customers should address their issues or grievances to ICICI Bank credit card customer care via online or offline methods as per their convenience and suitability. In case, the issue or grievance is not resolved by the care team executives up to customers' satisfaction, they can contact the Grievance Redressal Officer.

  • Level 2 - Grievance Redressal Officer

There are two ways to contact the Grievance Redressal Officer -

 

1. Complaint Form

  • Go to the official website of ICICI Bank

  • Download the form and fill in all the necessary details

  • Courier the form under the name of Grievance Redressal Officer to the below-mentioned address:

 

ICICI Bank Ltd.,

Phone Banking Centre, ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad, Telangana - 500032

 

2. Service Request

  • Go to the official website of ICICI Bank

  • Login to your ICICI credit card net banking account using credentials

  • Under the ‘Complaints and Compliments’ section, raise a service request 

  • The Grievance Redressal Officer will contact the complainant within 4 days of receiving the complaint, to resolve the matter

 

3. Level 3 -Principal Nodal Officer

In situations, the customers are not satisfied with the resolutions suggested by the Grievance Redressal Officer, they can contact the Principal Nodal Officer. There are two ways to contact the Principal Nodal Officer -

 

  • Letter: Write a letter to the Principal Nodal Officer and explain your concerns, grievances, etc., in a detailed manner. Ensure that the letter is attached with your ID proof, along with relevant information like credit card number, transaction details, etc. Post the letter under the name of Principal Nodal Officer to the below-mentioned address: 

 

ICICI Bank Ltd.

Bandra-Kurla Complex

Mumbai, Maharashtra - 400051

 

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FAQs on ICICI Bank Customer Care

How can I contact ICICI 24x7 customer care?

In case of any queries or grievances, you can call ICICI Bank’s customer care at 1800-1080. They also have a backup number that can be reached at 1860-120-7777.

What is the procedure to report a stolen ICICI Bank credit card or to block an ICICI Bank credit card?

Cardholders can contact the ICICI credit card customer care toll-free number 1800-1020-123 or 022-3366-7777 to report a stolen ICICI Bank credit card. Customers can use the same number to block their ICICI Bank credit card as well.

How do I close my ICICI Bank credit card via customer care?

To close an ICICI Bank credit card via customer service, cardholders can choose from various online options like the iMobile app, writing an email, raising a service ticket, etc.

Can I track the status of my ICICI Bank credit card using customer care service?

Applicants can track the status of their credit card application online at ICICI Bank credit card customer care by opting for email support, the iMobile app, etc. The applicants must keep their application number and registered mobile number handy.

Where can I place a request to cancel my ICICI Bank credit card?

Call the customer care team at 1800 1080 and request a credit card cancellation. Alternatively, write an email to customer.care@icicibank.com. Apart from the ICICI Bank Credit Card email ID, you may also contact the team at 1860 120 7777 to resolve your query at the earliest.

What is the ICICI credit card customer care toll-free number?

For quick resolution of any query or grievance, you can connect with ICICI bank’s customer service representative by calling the toll-free number (1800-1020-123). 

How can I get a customer care call back from ICICI Bank?

If you’re unsatisfied with the bank’s service or have other queries, get a customer representative to call you back by sending an SMS ‘UNHAPPY’ to 5676766. Bank’s associate will call back on your registered mobile number within two working days. For any time-sensitive queries, you must call the ICICI credit card customer care toll-free number or visit the nearest branch.

What is the ICICI Bank credit card customer care number?

You can call ICICI Bank’s customer care at 1800-1080 and have your credit card queries resolved

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