ICICI Bank Credit Card Customer Care

ICICI Credit Card Customer Care

In order to provide its customers with a seamless and trouble-free transaction experience, ICICI Bank has a professionally selected customer service staff that handles issues with technology, complaints, grievances, etc. If you have an ICICI Bank credit card, you can call ICICI Bank credit card customer service team on their toll free number 1860 120 7777, 24 hours a day, to lodge a complaint or ask a question and to get any information pertaining to your credit card.

Additionally, credit card customers can reach ICICI Bank via its toll-free helpline or city-specific numbers listed on its official website.

How to Contact the ICICI Bank Credit Card Customer Care Online

To reach out to ICICI credit card customer support online, the cardholders can choose any of the below-mentioned online methods and record their concern officially -

1. ICICI Bank Website

To avail of ICICI Bank CC customer care services, the customers can raise a service ticket on the official website of the bank. 

• Visit the official website of ICICI Bank

• Login to your credit card account using credentials

• Under the ‘Services’ option, select the type of service or request 

• Once the type of service or request is submitted, the portal will raise a service ticket

• The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket.

   

2. iMobile App

The ICICI Bank mobile application can also be used as an ICICI Bank card helpline. The cardholders can lodge their complaints or resolve their queries using the mobile application.

• Download the iMobile app on your device

• Login to your credit card account using credentials

• Under the‘ Compliments and Complaints’ section, select the type of service or request 

• Once the type of service or request is submitted, the portal will raise a service ticket

• The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket.

3. Email

The cardholders can write an email to the ICICI Bank customer care to register complaints, feedback, or grievances. A detailed mail should be written explaining the situation accurately along with the credit card details like account number, transaction details, etc. 

ICICI Bank credit card customer care Email ID - customer.care@icicibank.com 

You can also file a first-level complaint as an alternative while looking for options to contact the ICICI bank credit card customer care online. Note that you would be complaining for the first time about a specific issue. Go through with the following steps to complete the procedure:

• Go to the "Feedback" page's "Complaints" section.

• Choose "Email" and enter the necessary information.

To expedite your complaint, use the email ID you registered with the bank.

4. Social Media Platforms

The ICICI Bank credit cardholders can also avail of ICICI Bank credit card customer care services via social media platforms like Facebook, Instagram, Twitter, etc. The ICICI Bank customer care chat option allows customers to express themselves freely along with instant resolutions to their queries and complaints.

How to Contact the ICICI Bank Credit Card Customer Care Offline

For ICICI Bank credit cardholders, who are not comfortable with online methods to register the queries, complaints, and feedback, the bank also renders customer care services offline as well. The cardholders can contact care team executives via any of the below-mentioned mediums -

• ICICI Bank customer care 24x7

The ICICI Bank credit card helpline number is operated by care executives who are available to deliver assistance and services 24x7. The customers can call on toll-free numbers or city-specific contact numbers to avail of the services.

The cardholders can also connect directly to the ICICI Bank credit card helpline no. of   dedicated departments 

• Letter

The cardholders can also write a letter to ICICI credit card customer care and explain your concerns, grievances, etc. to the care executives. Ensure that the letter is attached with ID proof of the cardholder along with relevant information like credit card number, transaction details, etc. Post the letter to the below-mentioned address, and the care team executives will contact you on your registered details -

ICICI Bank Limited

ICICI Bank Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,

Hyderabad, Telangana 500032

• Branch Visit

The ICICI Bank credit cardholders can also visit the nearest ICICI bank branch office to seek assistance from the ICICI Bank credit card customer care representatives. The concerned executive will help you with your queries, feedback, grievances, etc.

About the ICICI Bank Credit Card Grievance Redressal System 

The ICICI Bank credit card grievance redressal system is a separate department created by the ICICI bank to understand serious and specific grievances and issues faced by the customers. There are three levels in the ICICI Bank credit card grievance redressal system -

• Level 1 - Customer Care Service

The ICICI Bank cardholders, and customers should register or address their issues or grievances to ICICI Bank credit card customer care via online or offline methods as per their convenience and suitability. In case, the issue or grievance is not resolved by the care team executives up to  cardholders' and customers' satisfaction, they can contact the Grievance Redressal Officer.

• Level 2 - Grievance Redressal Officer

There are two ways to contact the Grievance Redressal Officer -

1. Complaint Form

• Go to the official website of ICICI Bank
• Download the form and fill in all the necessary details
• Courier the form under the name of Grievance Redressal Officer to the below-mentioned address 

ICICI Bank Ltd.,

Phone Banking Centre, ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad, Telangana 500 032

2. Service Request

• Go to the official website of ICICI Bank

• Login to your ICICI credit card net banking account using credentials

• Under the ‘Complaints and Compliments’ section, raise a service request 

• The Grievance Redressal Officer will contact the complainant within 4 days of receiving the complaint, to resolve the matter.

• Level 3 -Principal Nodal Officer

In situations, the customers are not satisfied with the resolutions suggested by the Grievance Redressal Officer, they can contact the Principal Nodal Officer. There are two ways to contact the Principal Nodal Officer -

1. Letter

Write a letter to the Principal Nodal Officer and explain your concerns, grievances, etc., in a detailed manner. Ensure that the letter is attached with your ID proof along with relevant information like credit card number, transaction details, etc. Post the letter under the name of Principal Nodal Officer to the below-mentioned address

ICICI Bank Ltd.

Bandra-Kurla Complex

Mumbai, Maharashtra 400 051

2. Email

The complainant can also send an email a theadservicequality@icicibank.com with a detailed explanation of concerns, grievances, etc.