ICICI Credit Card Customer Care

ICICI Bank Credit Card Customer Care

If you have a query or are facing any issue with your ICICI Bank credit card, you can easily contact the ICICI credit card customer care for assistance. The ICICI Bank credit card customer care can be reached at the following number:

The bank also has city-specific ICICI Bank credit card helpline numbers. These are listed below:

On This Page: Contact ICICI Cust Care Online | Contact ICICI Cust Care Offline | International ICICI Cust Care | Grievance Redressal System | ICICI Banking Ombudsman | Connect with Business Head | FAQ

How to Contact the ICICI Credit Card Customer Care Online?

1. Send an Email to the ICICI Bank Credit Card Customer Care

You can reach out to ICICI bank credit card customer care online via email on the following id:

Remember to mention your grievance in detail and provide the necessary credit card details such as ICICI credit card number, your registered mobile number, and your name in the email.

2. Reach out to ICICI Bank Credit Card Customer Care via Social Media

To raise credit card-related concerns, you can message the ICICI Bank card customer care chat or tag the bank on social media. Use the following ICICI Bank social media pages to get an update on your concerns:

3. Raise a Service Request Online on ICICI website

You can also raise a service request to notify the bank about the issues you are facing with regards to your ICICI Bank credit card. For e.g If you need to block ICICI credit card, link your credit card account to the user ID, change the registered account, generate credit card PIN, etc., you can simply go to the service request page on the bank’s official website and submit your detailed service request to the bank.

4. Contact ICICI Bank Customer Care via the ICICI Mobile App

Download the ICICI iMobile app on your phone and register for the service. Once you have signed up, log in to your account and go to the ‘Compliments and Complaint’ section to register your ICICI bank credit card-related complaint.

How to Contact ICICI Credit Card Customer Care Offline?

1. Call the 24x7 ICICI Credit Card Customer Care Number

The ICICI credit card customer care can be reached out on the following numbers:

Apart from that, listed below are some important ICICI credit card helpline numbers for your benefit:

2. Write to the ICICI Bank Credit Card Customer Care

You can also write down your credit card queries or state your concerns in a letter and send it to the ICICI Bank head office. Make sure to explain your concern in detail and attach proof of identification before sending the letter to:

ICICI Bank Limited

ICICI Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,

Hyderabad, Telangana 500032

How can International Customers Contact the ICICI Bank Credit Card Customer Care?

ICICI Bank’s international or NRI customers can get their banking or credit card queries resolved by contacting the customer care via any of the methods mentioned below:

1. Call the ICICI Card Customer Care to Resolve Queries

The country-specific ICICI credit card toll-free numbers are mentioned below. Do note that you must keep your card details handy for authentication when calling from international locations.

International clients can call on the following non-toll-free ICICI customer care number from any country:

2. Send an Email to the ICICI Bank Credit Card Customer Care

You can write an email stating your grievance in detail and send it to the ICICI cust care on customer.care@icicibank.com. Do mention the necessary credit card-related details, such as account number, your registered mobile number, as well as your name in the email.

3. Raise a Service Request

Log into your ICICI net banking account and navigate to the service request page. From the options provided, select the issue you are facing with your credit card. Once you have described your query in detail, submit the same online.

4. Avail the ICICI Customer Care Chat Option

Log into your ICICI credit card net banking account and navigate to the web chat option to chat with a bank representative and resolve your queries.

5. Visit the Nearest Overseas Branch

You can also visit the nearest ICICI Bank overseas branch to have your credit card issues resolved. Following are the addresses:

About ICICI Bank Credit Card Grievance Redressal System

The ICICI Bank credit card grievance redressal system has multiple levels. Depending on your requirements, you can proceed to higher levels for redressal.

Level 1: Regular Access Channels

ICICI Bank credit card complaints can be raised using any of the methods mentioned below:

1) Calling the ICICI Bank credit card customer care number.

2) Sending an email to ICICI Bank credit card customer care mail ID on customer.care@icicibank.com.

3) Raise a service request by filling in the form online.

4) Write a letter and send it via post to ICICI Bank’s official address.

In case you fail to receive a satisfactory response from the bank, you can contact the Grievance Redressal Officer.

Level 2: Contact the Grievance Redressal Officer

You can reach out to the Grievance Redressal Officer through any of the channels mentioned below:

1) Write to the Grievance Redressal Officer

From the ICICI Bank official website, download the complaint form and fill it with the specifics of the issue you are facing with your credit card. Once you have provided all the details, send the form to the below-mentioned address:

To,

Grievance Redressal Officer

ICICI Bank Ltd.,

Phone Banking Centre, ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad, Telangana 500 032

2) Raise a service request

Send the service request form to the Grievance Redressal Officer by logging into the ICICI bank net banking account and navigating to the ‘Compliments and Complaints’ section. You can expect to receive a response within four days of the Grievance Redressal Officer receiving your complaint.

Level 3: Contact the Principal Nodal Officer

You can reach out to the Principal Nodal Officer through any of the channels mentioned below:

1) Write to the Principal Nodal Officer

Write down the specifics of the issue you are facing with your credit card along with the service complaint number and card-specific details (name, card number, and registered phone number) and send the same to the below-mentioned address:

Principal Nodal Officer

ICICI Bank Ltd.

Bandra-Kurla Complex

Mumbai, Maharashtra 400 051

2) Send an email

You can also send an email with the details of your query to the Principal Nodal Officer on

headservicequality@icicibank.com. You can expect to receive a response within four days of the Principal Nodal Officer receiving your complaint.

In case you are not satisfied with the service even after going through all three grievance redressal levels, you can contact the bank’s ombudsman.

About ICICI Banking Ombudsman

A banking ombudsman is officially appointed by the Reserve Bank of India (RBI) under the ‘Banking Ombudsman Scheme’. The ombudsman is responsible for resolving customer complaints if they are not resolved via the bank’s usual redressal system. The customer can file the complaint with the ombudsman under whose jurisdiction the branch falls. They simply need to provide the necessary documents to support his/her claim against the bank. However, it is important to note that the complaint must be filed within one year of the issue being raised.

How to Contact the Business Head for ICICI Credit Cards?

• For quick and efficient resolution of your complaints, you can also call the Business Head of Credit Cards on 022 3933 7932 between 10 AM and 05 PM (between Monday to Friday, except bank holidays)

• Alternatively, you can send an email mentioning your ICICI credit card-related grievances and send it to headservicequality@icicibank.com

You can expect to receive a response within four days of the Business Head of Credit Cards receiving your complaint.