Kotak Mahindra Bank Credit Card Customer Care Number - Ahmedabad

Kotak Mahindra Bank is among India’s most trusted private sector banks, offering a wide range of financial services, including credit cards tailored for different spending needs. Residents of Ahmedabad who use Kotak Mahindra Bank credit cards often rely on effective and prompt customer care support for resolving their card‑related issues. Knowing the Kotak Mahindra Bank credit card customer care number for Ahmedabad helps locals avail timely assistance for all account‑related queries and emergencies.

This article provides a detailed overview of Kotak Mahindra Bank’s credit card customer care options in Ahmedabad. It covers helpline numbers, grievance redressal methods, escalation steps, and frequently asked questions. Whether you need to block a lost card, report fraudulent activity, or clarify billing queries, Kotak Mahindra Bank’s customer service ensures reliable assistance.

Kotak Mahindra Bank offers customer care support to all its cardholders across India, including Ahmedabad. The city’s residents can contact the Kotak Mahindra Bank credit card helpline at any time of the day or night, as the service functions 24×7.

The Kotak Mahindra Bank credit card customer care number connects users in Ahmedabad to trained professionals who assist with transactions, card statements, limits, and EMI conversions. Customers can also request details about offers, reward points, statement clarifications, or payment due dates through these channels. If a credit card is lost or stolen, the same helpline enables immediate blocking to prevent unauthorised transactions.

Besides phone support, customers can contact the local branch or use online platforms like mobile banking and net banking. These multiple channels demonstrate Kotak Mahindra Bank’s commitment to serving its customers quickly and effectively, especially in a busy metro like Ahmedabad.

If you are a Kotak Mahindra Bank credit cardholder in Ahmedabad and need to raise a concern or complaint, the bank has a structured multilevel grievance redressal framework to help resolve issues efficiently. This process lets you register your complaint through online or telephonic channels first, and then escalate to higher levels if you are not satisfied with the response.

Level 1 – Initial Complaint Registration

Start with the first level to get quick support for everyday credit card concerns:

Online / Web

• Visit the Bank’s official grievance redressal page and fill out the online form under the ‘Credit Card’ category.

Net Banking

• Login to your Kotak Mahindra Bank Net Banking account and use the Inbox section to submit your complaint.

Call Centre

• Call the 24×7 credit card customer care helpline at 1860 266 2666 to report issues.
  
• For Ahmedabad local enquiries, you may also try (079) 6600 6022 for credit card support.
  

Branch Visit or Written Letter

• Visit the nearest Kotak Mahindra Bank branch and submit your complaint in person.
  
  
• Alternatively, you can write to the bank at:

Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013, Maharashtra, India.

Once your complaint is submitted, you will receive a Service Reference Number. Keep this number safe, as you will need it for any follow-ups or escalations.

Level 2 – Escalation to Service Assurance / Nodal Officer

If the response at Level 1 is not satisfactory or if the issue remains unresolved within the expected timeline (typically up to 5–7 working days), raise an escalation via the Level 2 grievance form available online on Kotak Mahindra Bank’s website. You can also escalate through email or by sending the grievance form by post to the Service Assurance Centre.

Nodal Officer contact: Kotak Infiniti, 4th Floor, Zone 4, Building No. 21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad (E), Mumbai – 400097.

Phone and email contact information for the Nodal Officer is listed on the bank’s official grievance redressal page and should be used with your service reference number for context.

Level 3 – Principal Nodal Officer

If you are still not satisfied with the resolution at Level 2 within the stipulated timeframe, escalate to the Principal Nodal Officer using the Level 3 online form or by writing to the bank.

Principal Nodal Officer contact: Kotak Mahindra Bank Infiniti, 4th Floor, Zone 1, Building No. 21, Infinity Park, General A K Vaidya Marg, Malad (E), Mumbai – 400097.

Include your earlier service reference number and details of your prior correspondence to help the officer investigate effectively.

Level 4 – Reserve Bank of India / Banking Ombudsman

If your grievance is still unresolved after exhausting internal escalation options, you may approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). Contact them through the RBI’s Complaint Management System (CMS) portal or by writing to the appropriate Regional Office.

Disclaimer: This mechanism applies nationally and also serves Kotak Mahindra Bank credit cardholders in Ahmedabad. Always retain your Service Reference Number and supporting documents (screenshots, statements) to ensure smooth follow-ups and escalation tracking. 

If you’re in Ahmedabad and Kotak Mahindra Bank credit card customer care isn’t responding, don’t panic. Start by keeping your credit card details and any reference numbers handy, as being calm and organised improves your chances of getting your issue resolved quickly.

Try Other Support Channels

If the main customer care doesn’t pick up or respond, use alternative support options. You can call the 24×7 Kotak Mahindra Bank credit card helpline (1860-266-2666), log a complaint via the bank’s mobile app or WhatsApp support, or use phone banking services to register your issue right away.

Track Your Complaint Online

After lodging your complaint, check its current status before escalating it further. Use the Service Reference Number provided to view updates on Kotak Mahindra Bank’s grievance portal or through the inbox section in your Net Banking account.

Email the Nodal Officer

If you’ve not received a response within the expected turnaround time, send a formal escalation email to the Nodal Officer. Include your Service Reference Number, a concise description of the issue, and any previous replies or supporting documents, so your situation is clear.

Escalate to the Principal Nodal Officer

If the Nodal Officer doesn’t reply or the response is unsatisfactory, escalate further to the Principal Nodal Officer. Add a short timeline of your complaint and copies of earlier communications for context.

Approach the RBI’s Grievance Mechanism

If a month passes without a satisfactory resolution from the bank, you can lodge a formal complaint under the Banking Ombudsman Scheme with the Reserve Bank of India (RBI). This is a quasi-judicial authority that deals with unresolved bank complaints.

Keep Records of All Communication

Throughout this process, save copies of all your interactions, phone logs, emails, timestamps, screenshots, and reference numbers. These records strengthen your case when seeking faster action from the bank or if the Ombudsman needs evidence.

The Kotak Mahindra credit card customer care team in Ahmedabad handles a variety of common queries and complaints efficiently. Some of the most frequent issues include:

• Lost or stolen card reporting: Immediate blocking to avoid unauthorised use.
  
• Billing disputes: Clarifications on overcharges or incorrect transactions.
  
• Reward points and offers: Assistance in redeeming or checking available points.
  
• Credit limit changes: Requests to increase or decrease card limits based on requirement.
  
• Statement and payment queries: Help with payment due dates, minimum due, and EMI options.
  
• Fraud complaints: Reporting suspicious or unauthorised card activity for forensic review.
  
  

The helpline also assists with card upgrades, annual fee reversals, and activation issues for new customers. Kotak Mahindra Bank’s efficient support system makes card management easier and safer for residents across Ahmedabad.