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The Kotak Mahindra Bank customer care number is 1800 4100, a 24x7 toll-free helpline; for Personal Loan-specific queries, phone support runs Monday to Saturday, 9:00 AM to 8:00 PM (excluding bank holidays).
Last updated on: Sep 10, 2026
Kotak Mahindra Bank is a leading financial services group offering banking, lending, and investment solutions across India. For Personal Loan customers, support is available across several channels, each suited to a different kind of query.
The 24x7 toll-free number (1800 4100) is for general banking queries, while Personal Loan-specific calls are handled Monday to Saturday, 9:00 AM to 8:00 PM. WhatsApp support offers quick, chat-based assistance, while the email channel (customersupport@kotak.com) suits written or documentation-heavy queries. For unresolved issues, a structured grievance redressal process is available, along with branch visits for in-person help.
Kotak Mahindra Bank follows a structured customer care approach, summarised below.
| Purpose | Number | Timings |
|---|---|---|
General Banking — 24x7 Toll-Free Helpline |
1800 4100 |
24x7 |
Personal Loan, Business Loan, Home Loan & Smart EMI Queries |
1800 4100 |
Mon–Sat, 9:00 AM – 8:00 PM (excluding bank holidays) |
24x7 Fraud Reporting Helpline |
1800 209 0000 |
24x7 |
Credit Card Support, Card Cancellation, and Complaint Assistance |
1860 266 2666 |
24x7 |
For International Users (Local charges may apply) |
#ERROR! |
24x7 |
Users calling from abroad can reach out at the following numbers:
| Country | Customer Care Number |
|---|---|
USA |
1855 365 6767 |
Australia |
0011 800 44990000 |
Hong Kong |
001 800 44990000 |
U.K. |
00800 44990000 |
Canada |
1855 7684020 |
Singapore |
800 1013054 |
UAE |
8000 1830148 |
Disclaimer: Customer care numbers, availability, and operating hours are subject to change. Please verify the latest contact details on the lender's official website before reaching out.
| Query Type | Email ID | Expected TAT |
|---|---|---|
General Personal Loan queries or issues |
customersupport@kotak.com |
2 working days |
Complaint escalation (Nodal Officer) |
nodalofficer@kotak.com |
2 working days |
Further escalation (Principal Nodal Officer) |
pno@kotak.com |
As per RBI guidelines |
Disclaimer: Email IDs and response timelines are indicative and tend to vary. Please refer to the lender's official website for the latest contact details and grievance redressal process.
Kotak Mahindra Bank's WhatsApp support number is 022 6600 6022. Steps to reach out:
Save 022 6600 6022 in your contacts.
Send "Hi" on WhatsApp to the number.
Get a response within seconds.
Follow the on-screen prompts to get the assistance you need.
Kotak's Personal Loan customer care can assist with a range of loan-servicing needs beyond general queries.
Kotak Mahindra Bank personal loan customer service follows the following grievance redressal framework for customers that have unresolved issues and wish to escalate the same.
| Level | Contact | Escalate After |
|---|---|---|
Level 1 — Customer Request Form / Customer Care |
Customer Request Form available on the official Kotak Mahindra Bank website; Phone: 1800 4100; Email: customersupport@kotak.com |
Initial query or complaint |
Level 2 — Nodal Officer |
Email: nodalofficer@kotak.com; |
No resolution within 2 working days |
Level 3 — Principal Nodal Officer |
Email: pno@kotak.com; |
No resolution within 2 working days of Level 2 escalation |
Level 4 — RBI Ombudsman |
Toll-Free: 14448; RBI Complaint Management System (CMS) Portal at https://cms.rbi.org.in/ |
No resolution within 30 days of the original complaint |
Disclaimer: The escalation process, contact details, and resolution timelines are subject to change. Please verify the latest grievance redressal information on the lender's official website or the RBI website before escalating a complaint.
Having the following on hand could speed up resolution when contacting customer care:
Reviewer
Kotak Mahindra Bank customer care can be contacted via the 24x7 toll-free number 1800 4100, email, WhatsApp, or a physical branch visit. They provide support for loan eligibility, processing, application status, repayment, and complaints.
The Kotak Mahindra Bank customer care number is 1800 4100, available 24x7 for general banking queries, with Personal Loan-specific support available Monday to Saturday, 9:00 AM to 8:00 PM.
Complaints can be registered via the online Customer Request Form on Kotak Mahindra Bank's website, by emailing customersupport@kotak.com, or by calling 1800 4100. If unresolved within 2 working days, escalate to the Nodal Officer at nodalofficer@kotak.com.
Yes, Kotak Mahindra Bank offers WhatsApp support through the official number 022 6600 6022, where customers can send a ‘Hi’ message to receive assistance with their Personal Loan queries.
The toll-free number is 1800 4100, available 24x7 for general banking support, with Personal Loan queries specifically handled Monday to Saturday, 9:00 AM to 8:00 PM.
The general Personal Loan customer care email ID is customersupport@kotak.com. For unresolved complaints, customers can escalate to the Nodal Officer at nodalofficer@kotak.com.
The general toll-free helpline (1800 4100) operates 24x7, while Personal Loan-specific phone support is available Monday to Saturday, 9:00 AM to 8:00 PM, excluding bank holidays.
Loan status can be checked through Kotak's official Track Application Status page, the Kotak mobile banking app, or by contacting customer care at 1800 4100 with your application reference number.
If a complaint remains unresolved after escalating through the Nodal Officer and Principal Nodal Officer, it can be escalated to the RBI Ombudsman via the CMS portal at cms.rbi.org.in or the RBI toll-free number 14448.
A registered mobile number can be updated by contacting customer care at 1800 4100, using Kotak's net banking or mobile app, or visiting the nearest branch with valid identity proof.
Yes, the general toll-free helpline 1800 4100 and the fraud reporting helpline 1800 209 0000 operate 24x7.
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