AMEX Credit Card Customer Care

Credit cards have long been a method of payment but in recent years, their appeal and usage has significantly increased with most Indian consumers. Where previously only an elite few would use credit cards, today, with increased access, the number has increased significantly. Credit cards are among the most convenient payment tools and American Express credit cards have redesigned the payment ecosystem completely.

 

Their credit cards are among the most sought after in the market today due to the amazing American Express credit card customer service. For any product today, easy accessibility to the customer care team is a key requirement and Amex has been setting standards in the market in terms of the ease and convenience with which customers can reach out to the customer care of American Express credit card.

You can contact the American Express credit card customer care team through various channels, for any queries or issues with your American Express Credit Card. The easiest way is to call the toll-free number 1800 419 2122 if you have a service question or require assistance or support. In addition to this, American Express also offers specific landline numbers for different variants of its credit cards. 

 

In case you have queries about merchant transaction authorisation, you must call the toll-free number 1800 419 5960 or the landline number 0124 280 1010 (Landline). For technical assistance, you can call the American Express Merchant Services team on the toll-free number 1800 419 1414 or on 0124 280 1414 from 10am to 9pm IST (Monday to Saturday).

Other American Express credit cardholders can utilise the helpline numbers mentioned below.

For corporate credit cards, the Amex credit card helplines are as follows.

You might need to reach out to the American Express credit card customer service number at any time. Whether to enquire after your bill or to address any pertinent issues that may arise while you are using the card, it is best to know how you may best reach the team. There are several ways to reach the American Express card customer service team, and you can find out how below.

• Phone:

The toll-free and contact numbers mentioned above are the best way to contact the customer care of American Express credit cards. You can either call the toll-free numbers of the contact numbers mentioned alongside to avail customer service.

• Email:

You can write to the Amex customer care email ID for resolution of your issues or for any other assistance you might require. The team is prompt to reply and you will not be required to wait too long to have your concerns addressed.

• Visit the Office:

The American Express credit card customer service team can be reached out to manually as well. You can visit their offices across prominent cities and avail the team’s services.

As mentioned above, you can choose to contact the credit card company American Express credit card helpline number, write an email to them, or visit the office in person. The registered and branch office as well as the corporate office are mentioned below for easy reference.

In addition to the addresses mentioned above, American Express has four card operation centres across India, each located at Gurgaon, Mumbai, Bangalore and Chennai. Read on to below to find the office closest to you.

There are often situations that occur when we are not adequately prepared to deal with them. Similarly, using a credit card may also give rise to a situation when you are outside the country but might require customer care services. For such times and situations, the company offers ways to reach them conveniently.

 

American Express Platinum credit card holders can reach out to the following overseas customer care numbers, depending on the country they are currently located in.

Meanwhile, holders of the American Express corporate credit card can reach out to the following overseas numbers, depending on the country they are in at the time.

In order to ensure the best possible American Express card customer care services, the company has also set up a grievance redressal system. If you have tried reaching out to the numbers mentioned above and did not receive a suitable resolution of your issue, you can reach out to:

 

Ms. Shilpi Rehani/Ms. Pooja Dubey

Manager - Executive Correspondence Unit

American Express Banking Corp.

Cyber City, Tower C, DLF Building No. 8,

Sector 25, DLF City Phase II,

Gurgaon - 122002 (Haryana)

Ph. 0124-3362044 and 0124-3362172

Email: manager-customerservicesindia@aexp.com

 

If still unsatisfied, you can further escalate the matter and contact:

 

Mr. Ashish Pandey

Head - Customer Services

American Express Banking Corp.

Cyber City, Tower C, DLF Building 8,

Sector 25, DLF City Ph II

Gurgaon - 122002 (Haryana)

Email: head-customerservicesindia@aexp.com

 

If the matter is still not resolved, you can further escalate your issues and reach out to the nodal officer mentioned below.

 

Mr. Vineet Dhamija

Email: aebcnodalofficer@aexp.com

Ph. 0124-4190044 (Monday to Friday 08.30-17.00)

Address: American Express Banking Corp.

Cyber City, Tower C, DLF Building No. 8, Sector - 25, DLF City Phase II,

Gurgaon - 122002 (Haryana)