HDFC Credit Card Customer Care

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How to Contact HDFC Bank Credit Card Customer Care?

HDFC Bank’s credit card customer care is active 24 hours throughout the week. You can call on 1860 267 6161 from anywhere across India and resolve your doubts. Alternatively, depending on your location, you can call the HDFC credit card customer care on 6160 6161 or 6160 616 with your local STD code as the prefix. For your convenience, we’ve collated a detailed list of location-wise HDFC credit card customer care numbers below.

 

What are the HDFC Bank Credit Card Customer Care Numbers?

If you have an HDFC credit card complaint or need assistance to avail any of the card services, you can reach out to the bank on the 24x7 HDFC credit card customer care number 1860 267 6161 (Accessible across India).

You can also call your local HDFC credit card helpline number. The HDFC credit card customer care numbers for some of the top cities are:

City

HDFC Credit Card Customer Helpline Number

Delhi and NCR

011 6160 6161

Pune

020 6160 6161

Mumbai

022 6160 6161

Kolkata

033 6160 6161

Hyderabad

040 6160 6161

Chennai

044 6160 6161

Ahmedabad

079 6160 6161

Bangalore

080 6160 6161

Jaipur

0141 6160 616

Chandigarh

0172 6160 616

Cochin

0484 6160 616

Indore

0731 6160 616

HDFC Credit Card Toll-Free Number for Other Cities

If you are in any of the cities mentioned below, you can call the HDFC credit card toll-free number at 1800 266 4332 for queries.

Agra

Ajmer

Allahabad

Bareilly

Bhubaneshwar

Bokaro

Cuttack

Dhanbad

Dehradun

Erode

Guwahati

Hisar

Jammu and Srinagar

Jamshedpur

Jhansi

Jodhpur

Karnal

Kanpur

Madurai

Mangalore

Mathura

Meerut

Moradabad

Muzaffarpur

Mysore

Pali

Patiala

Patna

Rajkot

Ranchi

Rourkela

Salem

Shimla

Siliguri

Silvassa

Surat

Trichy

Udaipur

Varanasi

 

HDFC Credit Card International Helpline Numbers

There are also dedicated HDFC Bank credit card helpline numbers for international locations.

Country

HDFC Bank Credit Card Customer Care No.

Note

Singapore

800-101-2850

 

USA

855-999-6061

 

Canada

855-999-6061

 

Kenya

0-800-721-740

(Mobile Networks- Safaricom, Airtel, and Orange)

(Fixed Networks: Safaricom and Airtel)

Others

91 22676 06161

 

Local charges may apply for calls made to the above-mentioned HDFC card helpline numbers. Do check with your service provider for more details in this regard. These numbers are only available between 9 PM to 5 AM IST.

What is the HDFC Credit Card Customer Care Email ID?

Apart from calling the HDFC Bank credit card helpline number, you can also opt to reach out to the HDFC credit card customer support via email. You can write down your complaint or concerns along with your HDFC credit card number and send it to customerservices.cards@hdfcbank.com.

Additionally, HDFC Bank’s ‘Contact Us’ page is the fastest way to raise such a request or submit feedback. You can log in to your netbanking portal to access this service.

What is the HDFC Credit Card Customer Care Postal Address?

If you prefer to write a letter rather than call or email, HDFC Bank also offers you the option to submit your HDFC Bank credit card complaint via post. You can write down a detailed account of your concerns along with your contact details and send the same to the HDFC Bank credit cards division at:

HDFC Bank Cards Division,
P.O Box No. 8654, Thiruvanmiyur P.O.,

Chennai – 600 041

How to Contact HDFC Bank Credit Card Customer Care via IVR?

HDFC Bank’s virtual personal assistant ‘Eva’ can also be used to address your credit card related queries. It is available 24x7 and can be accessed from HDFC Bank’s official website. You can either choose your query from the suggested list or type in your unique question in the chat window.

How to Contact HDFC Bank Credit Card Customer Care on Social Media?

You can also reach out to HDFC Bank’s credit card customer care using the different social media handles. You can tag or directly message the bank on Facebook, Twitter, and Instagram.

  • Facebook: https://www.facebook.com/HDFC.bank

  • Twitter: https://twitter.com/hdfcbank_cares

  • Instagram: https://www.instagram.com/hdfcbank

It is strictly advised not to share your HDFC Bank credit card number, account details, OTP, CVV, ATM PIN, passwords, UPI ID/PIN, or any other personal information on the social media accounts mentioned above.

What is the HDFC Credit Card Grievance Redressal System?

HDFC Bank’s escalation matrix for grievance redressal is as follows:

1. First Level: Contact HDFC Credit Card Customer Care

If you have an HDFC credit card complaint or query, you must first contact HDFC credit card customer care by call, email, IVR, or post.

 

  • Call

You can call the HDFC credit card customer care on 6160 6161 or 6160 616 along with your local STD code as the prefix. A detailed list of HDFC credit card customer care numbers for different cities is mentioned in the ‘HDFC Credit Customer Care Number’ section above.

 

  • Email

You can write down your complaint or concerns along with your HDFC Bank credit card number and send it to customerservices.cards@hdfcbank.com.

 

  • Post

You can write down a detailed account of your concerns along with your contact details and send the same to the HDFC Bank cards division at:

HDFC Bank Cards Division,
P.O Box No. 8654, Thiruvanmiyur P.O.,
Chennai – 600041

 

  • IVR

HDFC Bank’s in-house virtual personal assistant ‘Eva’ can also be used to address your credit card-related queries. You can access the service on the app as well as the bank’s official website.

2. Second Level: Contact HDFC Bank Grievance Redressal Officer

In case you fail to receive an accurate response from HDFC Bank’s credit card customer care, you can proceed to contact the bank’s Grievance Redressal Officer.

 

  • Call

The Grievance Redressal Officer can be reached at 044 2362 5600 between 9:30 AM and 5:30 PM from Monday to Saturday, except on bank holidays.

 

  • Email

You can write an email to the HDFC Bank Grievance Redressal Officer by following the steps mentioned below:

  • Visit the ‘Contact Us’ page on the bank’s official website.

  • Click on the ‘Email Us’ option against the Grievance Redressal Officer.

  • Select your area.

  • Fill in the grievance redressal form and click on ‘Send’.

 

  • Post

You can also write a letter stating your concerns and your contact information to the Grievance Redressal Officer and send it to the address mentioned below:

Grievance Redressal Officer,
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai – 600041

3. Third Level: Contact the HDFC Bank Nodal/Principal Nodal Officer

If you still fail to receive a satisfactory answer, you can contact the HDFC Bank Nodal Officer/Principal Nodal Officer with your grievance.

 

  • Call

The easiest way to get in touch with the Nodal/Principal Nodal Officer is to call them. The numbers may vary based on your location. Here’s the complete list of phone numbers for HDFC Bank’s Nodal/Principal Nodal Officer:

Location

Phone Number

Mumbai Corporate: Principal Nodal Officer

022 6284 1505

Ahmedabad (incl. Gujarat, Dadra and Nagar Haveli, Daman and Diu)

079 6600 1069

Bangalore (Karnataka)

93368 20290

Bhubaneshwar (Odisha)

033 4406 5165

Chandigarh (incl. Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, and Ambala districts of Haryana)

0172 3924 866

Chennai (incl. Tamil Nadu, Andaman and Nicobar Islands, and Puducherry {except Mahe})

044 2861 6424

Dehradun (incl. Uttarakhand, Uttar Pradesh {Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut})

0522 3019 135

Delhi I and II (incl. Delhi, Haryana {not including Panchkula, Ambala, and Yamuna Nagar districts}, Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh)

0124 4664 245

Guwahati (incl. Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura)

033 4406 5165

Hyderabad (Andhra Pradesh/Telangana)

040 3009 1327

Jammu (Jammu and Kashmir)

0124 4664 245

Jaipur (Rajasthan)

0141 2353 326

Kanpur (incl. Uttar Pradesh {excluding districts of Gautam Buddha Nagar, Ghaziabad, Shamli, Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor, and Amroha})

0522 3019 135

Kolkata (West Bengal and Sikkim)

033 4406 5165

Madhya Pradesh (Bhopal)

74898 60375

Mumbai I and II (Maharashtra and Goa)

022 3395 8663

Patna (Bihar)

033 4406 5165

Raipur (Chattisgarh)

74898 60375

Ranchi (Jharkhand)

033 4406 5165

Thiruvananthapuram (incl. Kerala, Puducherry {Mahe region only}, Lakshadweep)

0471 4253 303

  • Email

You can also write an email to the HDFC Bank Nodal/Principal Nodal Officer by following the steps mentioned below:

  • Visit the HDFC Bank customer care page on the official website.

  • Under ‘Nodal/Principal Nodal Officer’, click on the ‘Email Us’ option.

  • Select your area.

  • Fill in the HDFC Bank complaint form and click on ‘Send’.

The email addresses for different locations are mentioned below:

Location

Email address

Ahmedabad (incl. Gujarat, Dadra and Nagar Haveli, Daman and Diu)

bohdfcahm@hdfcbank.com

Bangalore (Karnataka)

bohdfcblr@hdfcbank.com

Bhubaneshwar (Odisha)

bohdfcbnr@hdfcbank.com

Chandigarh (incl. Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, and Ambala districts of Haryana)

bohdfccgh@hdfcbank.com

Chennai (incl. Tamil Nadu, Andaman and Nicobar Islands, and Puducherry {except Mahe})

bohdfcchn@hdfcbank.com

Dehradun (incl. Uttarakhand, Uttar Pradesh {Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut})

bohdfcddn@hdfcbank.com

Delhi I and II (incl. Delhi, Haryana {excluding Panchkula, Ambala, and Yamuna Nagar districts}, Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh)

bohdfcdel@hdfcbank.com

Guwahati (incl. Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura)

bohdfcasm@hdfcbank.com

Hyderabad (Andhra Pradesh/Telangana)

bohdfchyd@hdfcbank.com

Jammu (Jammu and Kashmir)

bohdfcjammu@hdfcbank.com

Jaipur (Rajasthan)

bohdfcjpr@hdfcbank.com

Kanpur (incl. Uttar Pradesh {excluding districts of Gautam Buddha Nagar, Ghaziabad, Shamli, Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor, and Amroha})

bohdfckpr@hdfcbank.com

Kolkata (West Bengal and Sikkim)

bohdfckol@hdfcbank.com

Madhya Pradesh (Bhopal)

bohdfcbpl@hdfcbank.com

Mumbai I and II (Maharashtra and Goa)

bohdfcmum@hdfcbank.com

Patna (Bihar)

bohdfcptn@hdfcbank.com

Raipur (Chattisgarh)

bohdfcrai@hdfcbank.com

Ranchi (Jharkhand)

bohdfcrnc@hdfcbank.com

Thiruvananthapuram (incl. Kerala, Puducherry {Mahe region only}, Lakshadweep)

bohdfctrv@hdfcbank.com

  • Post

You can also write a letter to the Nodal/Principal Nodal Officer and send it to the official address via post. A complete list of location-specific postal addresses for HDFC Bank’s Nodal/Principal Nodal Officers is mentioned below:

Location

Address

Mumbai Corporate: Principal Nodal Officer

HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai, Maharashtra - 400 013
Fax: 022 3078 8580

Ahmedabad (incl. Gujarat, Dadra and Nagar Haveli, Daman and Diu)

HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad, Gujarat - 380 009

Bangalore (Karnataka)

HDFC Bank Ltd, First Floor, 103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore, Karnataka - 560 041

Bhubaneshwar (Odisha)

HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No. D, Baramunda, Bhubaneswar, Odisha - 751 003

Chandigarh (incl. Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, and Ambala districts of Haryana)

HDFC Bank Ltd, Plot No. 28, Industrial Area, Phase-I, Chandigarh - 160002

Chennai (incl. Tamil Nadu, Andaman and Nicobar Islands, and Puducherry {except Mahe})

HDFC Bank Ltd., 96, Prince Kushal Towers, First Floor, A Wing, Anna Salai, Chennai - 600 002

Dehradun (incl. Uttarakhand, Uttar Pradesh {Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut})

HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow, Uttar Pradesh - 226001

Delhi I and II (incl. Delhi, Haryana {not including Panchkula, Ambala, and Yamuna Nagar districts}, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh)

HDFC Bank House, Vatika Atrium, ‘A’ Block, Golf Course Road, Sector 53, Gurugram, Haryana - 122 002

Guwahati (incl. Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura)

HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound, Between Darwin School and NEPPCO Bhawan, RG Baruah Road, Guwahati, Assam - 781 005

Hyderabad (Andhra Pradesh/Telangana)

HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad, Telangana - 500 034

Jammu (Jammu and Kashmir)

HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurugram, Haryana - 122 002

Jaipur (Rajasthan)

HDFC Bank Ltd, A-8, Hanuman Nagar, Sirsi Rd., Jaipur, Rajasthan - 302 021

Kanpur (incl. Uttar Pradesh {excluding districts of Gautam Buddha Nagar, Ghaziabad, Shamli, Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor, and Amroha})

HDFC Bank, 2nd Floor, Pranay Towers, 38, Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow 226001

Kolkata (West Bengal and Sikkim)

HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata, West Bengal - 700 001

Madhya Pradesh (Bhopal)

HDFC Bank Ltd, 179, M.P. Nagar, Zone-II, Near Hotel Lake Princess, Bhopal, Madhya Pradesh - 462 011

Mumbai I and II (Maharashtra and Goa)

HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai, Maharashtra - 400 013

Patna (Bihar)

HDFC Bank Ltd (Exhibition Road), Holding No #801/432, Bimla Sadan, Ward No #37, Gandhi Maidan, Exhibition Road, Patna, Bihar - 800 001

Raipur (Chhattisgarh)

HDFC Bank Ltd, 179, M.P. Nagar, Zone-II, Near Hotel Lake Princess, Bhopal, Madhya Pradesh – 462 011

Ranchi (Jharkhand)

HDFC Bank Ltd (Exhibition Road), Holding No 801/432, Bimla Sadan, Ward No 37, Gandhi Maidan, Exhibition Road, Patna, Bihar - 800 001

Thiruvananthapuram (incl. Kerala, Puducherry {Mahe region only}, Lakshadweep)

HDFC Bank Ltd, Cordial Residency Towers, Opp. Kurups Lane, Sasthamangalam, Thiruvananthapuram, Kerala - 695 010

After highlighting your grievance to the Nodal/Principal Nodal Officer, you should receive a response within 10 business days. However, if your grievances are still not answered and 30 days have passed since you initially lodged the complaint, you can choose to approach the Banking Ombudsman. You can find the Banking Ombudsman details on the bank website as well as the Reserve Bank of India website.

FAQs About HDFC Credit Card Customer Care

  • ✔️How can I talk to the HDFC credit card customer care?

    You can call the HDFC credit card customer care on 6160 6161 or 6160 616 along with your local STD code as a prefix. For other cities, you can call the HDFC credit card toll-free number at 1800 266 4332.

  • ✔️How can I know my HDFC credit card toll-free number?

    The HDFC Bank credit card toll-free number 1800 266 4332 is available 24x7 in select cities and will assist you in resolving any credit card-related queries. You can find your toll-free number by visiting the HDFC customer care page.

  • ✔️How can I connect to HDFC customer care?

    If you have any complaints or queries with regards to your HDFC Bank credit card or need assistance while you apply for credit card, you can contact the HDFC credit card customer care by call, email, IVR, or post.