HSBC Credit Card Helpline Number

HSBC Credit Card Customer Care

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What is HSBC Credit Card Customer Care Service?

**Disclaimer: HSBC Bank is not a Finserv MARKETS partner. Offers would be from partner Banks/NBFCs only.

 

For any queries or issues related to your HSBC credit card, the bank has a dedicated HSBC credit card customer care service. If you are looking to apply for a credit card, have questions/ complaints regarding your existing credit card, etc., you can reach out to customer care for quick assistance. There are several ways of doing so both online as well as offline. Read on to explore them in detail.

How to Contact the HSBC Bank Credit Card Customer Care?

To address your queries, you can contact the HSBC credit card customer service via phone, email, live chat, social media and by visiting your nearest bank branch.

1) HSBC Credit Card Helpline Number

You can call the HSBC credit card helpline on the below-mentioned Phone Banking numbers to resolve your doubts and issues:

HSBC Credit Card Toll Free Number (within India)

1800 267 3456 / 1800 121 2208

HSBC Credit Card Customer Care Toll Free Number (Overseas)

+91-40-61268002 / +91-80-71898002

For all general credit card queries, the HSBC credit card phone banking service is available between 6:30 AM and 8:30 PM. This is irrespective of whether you are calling the HSBC credit card customer care number from Delhi, Pune, or any other city in India or overseas. However, for emergency services, such as to stop cheque encashment, report card loss, etc., the service is available 24x7.

Do note that the Phone Banking executives only process your request post verifying your identity with your Phone Banking PIN. Some of the common issues that can be resolved through PhoneBanking include, change in contact details such as your registered mobile number, postal address, and email ID. You can also update your HSBC credit card PIN, report credit card loss, notify the bank about fraudulent transactions on the card, etc. through the phone banking service.

    2) Address HSBC Credit Card Questions Through Live Chat

HSBC Bank provides a Live Chat facility through which you can chat with an HSBC Bank representative and get answers to your queries. It caters to general information on the various products and services offered by the bank. You can find the live chat option on the official website of the bank.

3) Contact the HSBC Credit Card Customer Care via Email

You can use your HSBC credit card net banking account to send mail to the HSBC credit card customer care. Simple, log on to Personal Internet Banking and click on the ‘write to us’ option to send a mail to the HSBC credit card customer care. Do note that the HSBC credit card customer care mail ID, info@hsbc.co.in, is not in use anymore.

4) Reach out to HSBC Credit Card Customer Care via Social Media

You can also reach out to the HSBC Bank credit card customer care via social media channels. Here is a list of social media channels you can use to get an update regarding your concerns.

Facebook: https://www.facebook.com/HSBCIndia/

Twitter: https://twitter.com/HSBC_IN

Instagram: https://www.instagram.com/hsbc_in/

5) Visit your Nearest HSBC Bank Branch

If you cannot reach the HSBC CC customer care through the online channel or via phone, you can always visit your nearby HSBC bank branch. As the bank representation may request for your some form of verification, it might be useful to carry a valid ID proof along with your credit card details.

How can International Customers Contact the HSBC Credit Card Customer Care?

If you are a non-resident HSBC customer, you can contact the credit card customer care on the below-mentioned numbers.

Country/Region

HSBC Credit Card Helpline Number

Country/Region

HSBC Credit Card Helpline Number

Bahrain

80006764

United Kingdom

08000489157

Canada

18333863370

United States of America

18339982278

Philippines

180011102858

Australia

1800953852

Hong Kong

800938181

Austria

0800296718

Indonesia

0078030165151 (Nikas) and 0018030165151 (PTI)

Denmark

80254085

Malaysia

1800819823

France

0800904636

New Zealand

0800420572

Germany

08000800116

Oman

80077610

Ireland

1800948637

Qatar

00800101031

Italy

0800582749

Saudi Arabia

8008501133

Netherlands

08000238310

China

South China- 108007142932

North China- 108001402946

Switzerland

0800894680

Singapore

8001014362

United Arab Emirates

80001830251

Thailand

1800014029

From India

1800 209 0100 / 1800 121 2209

If you are an Indian HSBC credit card customer travelling overseas you can call the HSBC credit card customer care numbers mentioned below-

Country/Region

HSBC Credit Card Helpline No.

Calls to India from overseas

+91-40-61268007/ +91-80-71898007

Kuwait

+965 2223 0782/ +965 2223 0727

Card Activation

+91-40-71898003/ +91-80-71898003

HSBC Credit Card Grievance Redressal System

HSBC Bank has an elaborate, three-level grievance redressal system to address all your concerns. At each level, there are multiple ways to reach out based on your convenience. Do note that once you place a complaint at level one, you will be provided with a complaint number. This number must be quoted when you escalate the matter to higher levels. Read on to know the details of the grievance redressal procedure for HSBC credit card customers:

Level One: Raise a Complaint Through Regular Channels

You can use any of the below-mentioned methods to highlight your complaints to the bank.

  • From the form section on the official HSBC website, open the online complaint form and fill in the details, such as name, email address, phone number, details of the complaint registered, etc.

  • Call the HSBC credit card customer care number and state your complaint.

  • Log in to your net banking account and write a mail to the bank mentioning the nature of your issue in detail.

  • Visit your nearest HSBC Bank branch and speak to a bank representative about the credit card related complaint.

You can expect a response from the bank within 10 days of placing the complaint. In case, you do not receive a satisfactory response, or any response, you can escalate the matter to the next level.

Level 2: Contact the Nodal Officer

To address your grievances, you can contact the HSBC Bank Nodal Officer through the below-mentioned ways:

1) Place an Online Complaint

You can escalate the issue by writing an online complaint to the Nodal officer by filling in the complaint form available under the forms section on the official HSBC website. You would need to provide some details, such as name, email address, phone number, details of the complaint registered, etc.

2) Contact your Local Nodal Officer

The state-wise Nodal Officer are mentioned below:

Branch

Contact

Andhra Pradesh

Ms. Soumya P Rajam

The Hongkong and Shanghai Banking Corporation Limited

6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082

Chandigarh

Mr. Vivek Pal

The Hongkong and Shanghai Banking Corporation Limited

SCO 1, Sector 9-D, Chandigarh - 160017

Delhi / Haryana / Uttar Pradesh

Mr. Sandeep Kumar Sharma

The Hongkong and Shanghai Banking Corporation Limited

Birla Towers, 25 Barakhamba Road, New Delhi - 110001

Gujarat

Ms. Barkha Mishra

The Hongkong and Shanghai Banking Corporation Limited

Mardia Plaza, C G Road, Ahmedabad, Gujarat - 380006

Karnataka

Ms. Suneeta Sudhakar Menon

The Hongkong and Shanghai Banking Corporation Limited

No - 7, M.G.Road, Bengaluru, Karnataka - 560001

Maharashtra

Mr. Arijit Chakraborti

The Hongkong and Shanghai Banking Corporation Limited

46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai, Maharashtra- 400026

Rajasthan

Mr. Ashish Misra

The Hongkong and Shanghai Banking Corporation Limited

61-A, Sardar Patel Marg, C-Scheme, Jaipur, Rajasthan- 302001

Tamil Nadu

Mr. Santosh Anand

The Hongkong and Shanghai Banking Corporation Limited

Rajalakshmi, No 5 & 7 Cathedral Road, Chennai, Tamil Nadu- 600086

West Bengal

Ms. Sheetal Mundle

The Hongkong and Shanghai Banking Corporation Limited

31, BBD BAG, Dalhousie Branch, Kolkata, West Bengal- 700001

3) Reach out to the Nodal Officer Team

You can contact the team of the Nodal Officer on 040-61268015 / 080-71898015, between 9:30 AM to 6:00 PM from Monday to Friday. You can also use the fax numbers +91-022-66476011 and +91-022-49146011 to notify the team about your card-related grievance.

4) Send a Written Complaint to the Code Compliance Officer

You can write to the Code Compliance Officer for credit cards at the below mentioned address:

Mr. Deepak Sarup (Credit Card and Personal Loan)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai, Maharashtra- 400063

Email ID- deepaksarup@hsbc.co.in

Alternatively, you can write to the branch-specific Code Compliance Officer. The contact details are as follows:

Branch

Contact

Mumbai Main Office, Peddar Road, Juhu, Pune and Prabhadevi

Mr. Sarish Menon

The Hongkong and Shanghai Banking Corporation Limited,

52/60 M G Road, Fort, Mumbai, Maharashtra- 400001

Email ID- sarishmenon@hsbc.co.in

Dalhousie, Gariahat, Bandra, Borivali, Andheri, Chembur, Powai and Ahmedabad

Mr. Vikas Vora

The Hongkong and Shanghai Banking Corporation Limited

HSBC Centre, Dr Ambedkar Road, Bandra (West), Mumbai, Maharashtra- 400050

Email ID- vikasvora@hsbc.co.in

Bangalore, Jayanagar, Kochi, Chennai, Hyderabad and Coimbatore

Mr. Rajeev P B

The Hongkong and Shanghai Banking Corporation Limited

No. 7, M G Road, Bangalore, Karnataka-560001

Email ID- rajeevpb@hsbc.co.in

New Delhi, Greater Kailash, Noida, South Extension, Gurgaon, Chandigarh and Jaipur

Mr. Praveen Chandna

The Hongkong and Shanghai Banking Corporation Limited

Birla Tower, 25 Barakhamba Road, New Delhi 110001

Email ID- praveenchandna@hsbc.co.in

5) Write an Email to the Nodal Officer

You can also log in to your net banking account and write a mail to the Nodal Offer mentioning the nature of your issue in detail.

You can expect a response from the bank within 10 days of placing the complaint. In case, you do not receive a satisfactory response, or any response, you can escalate the matter to the next level.

Level 3: Contact the Principal Nodal Officer

To address your grievances, you can contact HSBC Bank’s Principal Nodal Officer through the below-mentioned ways:

1) Write an Email to the Principal Nodal Officer-

You can write an email to the Principal Nodal Officer mentioning your issue in detail. The contact details are mentioned below-

Sabry Ali (Chief Nodal Officer)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai, Maharashtra- 400063

Email ID- pnohsbcbank@hsbc.co.in

2) Complain to the Senior Management Through Online Channels

You can escalate your issues by writing to the senior management via the online complaint. You can find the online complaint form available under the forms section on the official HSBC website. You would need to provide some details, such as name, email address, phone number, details of the complaint registered, etc.

Business

Contact

Wealth & Personal Banking

Mr. Arunabha Hajra (Head of Customer Advocacy)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai – 400063

Email ID- Headcustomerrelations.retailbanking.in@hsbc.co.in

Wealth & Personal Banking

Mr. Raghujit Narula (Country / Region Head of Wealth & Personal Banking)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai, Maharashtra – 400063

Email ID- headretailbanking@hsbc.co.in

Chief Executive Officer

Mr. Hitendra Dave (Chief Executive Officer)

The Hongkong and Shanghai Banking Corporation Limited

52/60 M. G. Road Fort, Mumbai, Maharashtra- 400001

Email ID- ceosoffice@hsbc.co.in

If you still do not receive a response or are not satisfied with the response received within one month of registering the complaint, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the HSBC Bank official website or on the RBI website.

Frequently Asked Questions

  • ✔️How can I talk to the HSBC credit card customer care?

    To talk to a bank representative, you can call the HSBC credit card customer care no on 1800 267 3456 / 1800 121 2208. If you are an Indian customer travelling overseas, you can call the HSBC credit card helpline number on +91-40-61268002 / +91-80-71898002. There are also dedicated helpline numbers for NRI customers.

  • ✔️How do I chat with HSBC?

    You can go to the official HSBC website and click on the Live Chat option to talk to an HSBC credit card customer care executive.

  • ✔️How can I connect HSBC credit card customer care?

    You can connect with HSBC credit card customer care via phone, email, live chat, or by visiting your nearest HSBC bank branch.

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