HSBC Credit Card Customer Care

What is HSBC Credit Card Customer Care Service?

**Disclaimer: HSBC Bank is not a Finserv MARKETS partner. Offers would be from partner Banks/NBFCs only.

For any queries or issues related to your HSBC credit card, the bank has a dedicated HSBC credit card customer care service. If you are looking to apply for a credit card, have questions/ complaints regarding your existing credit card, etc., you can reach out to customer care for quick assistance. There are several ways of doing so both online as well as offline. Read on to explore them in detail.

ON THIS PAGE:  Methods to Contact HSBC CC Customer Care | International Customer Care | Grievance Redressal System | FAQs

How to Contact the HSBC Bank Credit Card Customer Care?

To address your queries, you can contact the HSBC credit card customer service via phone, email, live chat, social media and by visiting your nearest bank branch.

1) HSBC Credit Card Helpline Number

You can call the HSBC credit card helpline on the below-mentioned Phone Banking numbers to resolve your doubts and issues:

For all general credit card queries, the HSBC credit card phone banking service is available between 6:30 AM and 8:30 PM. This is irrespective of whether you are calling the HSBC credit card customer care number from Delhi, Pune, or any other city in India or overseas. However, for emergency services, such as to stop cheque encashment, report card loss, etc., the service is available 24x7.

Do note that the Phone Banking executives only process your request post verifying your identity with your Phone Banking PIN. Some of the common issues that can be resolved through PhoneBanking include, change in contact details such as your registered mobile number, postal address, and email ID. You can also update your HSBC credit card PIN, report credit card loss, notify the bank about fraudulent transactions on the card, etc. through the phone banking service.

    2) Address HSBC Credit Card Questions Through Live Chat

HSBC Bank provides a Live Chat facility through which you can chat with an HSBC Bank representative and get answers to your queries. It caters to general information on the various products and services offered by the bank. You can find the live chat option on the official website of the bank.

3) Contact the HSBC Credit Card Customer Care via Email

You can use your HSBC credit card net banking account to send mail to the HSBC credit card customer care. Simple, log on to Personal Internet Banking and click on the ‘write to us’ option to send a mail to the HSBC credit card customer care. Do note that the HSBC credit card customer care mail ID, info@hsbc.co.in, is not in use anymore.

4) Reach out to HSBC Credit Card Customer Care via Social Media

You can also reach out to the HSBC Bank credit card customer care via social media channels. Here is a list of social media channels you can use to get an update regarding your concerns.

Facebook: https://www.facebook.com/HSBCIndia/

Twitter: https://twitter.com/HSBC_IN

Instagram: https://www.instagram.com/hsbc_in/

5) Visit your Nearest HSBC Bank Branch

If you cannot reach the HSBC CC customer care through the online channel or via phone, you can always visit your nearby HSBC bank branch. As the bank representation may request for your some form of verification, it might be useful to carry a valid ID proof along with your credit card details.

How can International Customers Contact the HSBC Credit Card Customer Care?

If you are a non-resident HSBC customer, you can contact the credit card customer care on the below-mentioned numbers.

If you are an Indian HSBC credit card customer travelling overseas you can call the HSBC credit card customer care numbers mentioned below-

HSBC Credit Card Grievance Redressal System

HSBC Bank has an elaborate, three-level grievance redressal system to address all your concerns. At each level, there are multiple ways to reach out based on your convenience. Do note that once you place a complaint at level one, you will be provided with a complaint number. This number must be quoted when you escalate the matter to higher levels. Read on to know the details of the grievance redressal procedure for HSBC credit card customers:

Level One: Raise a Complaint Through Regular Channels

You can use any of the below-mentioned methods to highlight your complaints to the bank.

• From the form section on the official HSBC website, open the online complaint form and fill in the details, such as name, email address, phone number, details of the complaint registered, etc.

• Call the HSBC credit card customer care number and state your complaint.

• Log in to your net banking account and write a mail to the bank mentioning the nature of your issue in detail.

• Visit your nearest HSBC Bank branch and speak to a bank representative about the credit card related complaint.

You can expect a response from the bank within 10 days of placing the complaint. In case, you do not receive a satisfactory response, or any response, you can escalate the matter to the next level.

Level 2: Contact the Nodal Officer

To address your grievances, you can contact the HSBC Bank Nodal Officer through the below-mentioned ways:

1) Place an Online Complaint

You can escalate the issue by writing an online complaint to the Nodal officer by filling in the complaint form available under the forms section on the official HSBC website. You would need to provide some details, such as name, email address, phone number, details of the complaint registered, etc.

2) Contact your Local Nodal Officer

The state-wise Nodal Officer are mentioned below:

3) Reach out to the Nodal Officer Team

You can contact the team of the Nodal Officer on 040-61268015 / 080-71898015, between 9:30 AM to 6:00 PM from Monday to Friday. You can also use the fax numbers +91-022-66476011 and +91-022-49146011 to notify the team about your card-related grievance.

4) Send a Written Complaint to the Code Compliance Officer

You can write to the Code Compliance Officer for credit cards at the below mentioned address:

Mr. Deepak Sarup (Credit Card and Personal Loan)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai, Maharashtra- 400063

Email ID- deepaksarup@hsbc.co.in

Alternatively, you can write to the branch-specific Code Compliance Officer. The contact details are as follows:

5) Write an Email to the Nodal Officer

You can also log in to your net banking account and write a mail to the Nodal Offer mentioning the nature of your issue in detail.

You can expect a response from the bank within 10 days of placing the complaint. In case, you do not receive a satisfactory response, or any response, you can escalate the matter to the next level.

Level 3: Contact the Principal Nodal Officer

To address your grievances, you can contact HSBC Bank’s Principal Nodal Officer through the below-mentioned ways:

1) Write an Email to the Principal Nodal Officer-

You can write an email to the Principal Nodal Officer mentioning your issue in detail. The contact details are mentioned below-

Sabry Ali (Chief Nodal Officer)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai, Maharashtra- 400063

Email ID- pnohsbcbank@hsbc.co.in

2) Complain to the Senior Management Through Online Channels

You can escalate your issues by writing to the senior management via the online complaint. You can find the online complaint form available under the forms section on the official HSBC website. You would need to provide some details, such as name, email address, phone number, details of the complaint registered, etc.

If you still do not receive a response or are not satisfied with the response received within one month of registering the complaint, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the HSBC Bank official website or on the RBI website.