HSBC Credit Card Customer Care

HSBC offers quick and convenient methods for addressing credit card queries 24/7. This is particularly useful when reporting theft, loss, or misuse of your credit card. You can also contact the bank's customer service for other queries, such as how to redeem your reward points.

HSBC offers phone banking services for its customers both within India and overseas. Regular retail customers and Premier customers have different lines to connect with the bank. Additionally, you can use the Live Chat for any questions you may have or send a secure message via netbanking.

• You can contact HSBC’s credit card customer care through any of these numbers. The points of contact differ for Indian and overseas customers.

• For Premier credit cards, phone banking executives are available 24/7

• For HSBC credit cards, phone banking officers are available between 6:30 a.m. and 8:30 p.m.

• You can reach the emergency services 24/7 to report the loss, theft, or misuse of your card

Below is a list of toll-free numbers available for Non-resident Indians (NRIs) or overseas Indians:

Additionally, below is a list of phone banking numbers that Non-Resident Indians (NRIs) and overseas Indians may use:

You can find a solution to your query by visiting the HSBC website or logging into the mobile app. Click on the 'Chat' icon, type in your message, and general queries will be answered directly by the chatbot.

If you have specific queries that you would like answered in writing, or if you wish to raise a service request, you may contact HSBC by emailing them at cardsupport@hsbc.co.in, the official HSBC credit card customer care email ID.

You have multiple options to lodge a complaint, including reporting the mis-selling of credit cards or harassment by the bank's representatives:

• Email: complaints.india@hsbc.co.in

• Contact Number: 18002673456 / 18001212208

The bank's three-level grievance redressal system helps address all your concerns.

Level 1: Raise a Complaint

You can proceed using any of the following methods:

Online:

1. On the main HSBC homepage, click on ‘Online Banking,’ then on ‘Grievance Redressal.’ Scroll to ‘Grievance Redressal Mechanism - Non-demat Accounts’ and click on ‘First-level escalation’

2. Click on ‘Online complaint form – Level 1,’ enter your basic details, explain your complaint, and click ‘Submit.’ A bank representative will contact you

Call: Call the HSBC credit card customer care number and state your complaint

Netbanking: Log in to your net banking account and send a message to the bank detailing the nature of your issue

Branch Visit: Visit your nearest HSBC branch and speak to a bank representative

After registering the complaint, the bank representative will provide you with a complaint number. You can expect a response from the bank within 10 days. If you do not receive a satisfactory response, or any response, you can escalate the matter.

Level 2: Contact the Nodal Officer

This step involves contacting the Nodal Officer, which you can do in two ways:

1. Fill out an Online Complaint Form

• Visit the 'Grievance Redressal Mechanism - Non-demat Accounts' page and scroll down to 'Second-level escalation.' Click on this option, then select 'Online Complaint Form – Level 2' and complete it with your details.

• For the question, ‘Have you already submitted a complaint related to this issue?’, select ‘Yes,’ and enter the complaint number. You can then choose your region’s Nodal Officer for further processing.

2. Email your Regional Nodal Officer

Alternatively, you can email the Nodal Officer based on your place of residence. Refer to the list below:

Disclaimer: The names, addresses, and emails may change due to revisions by the bank. Please verify the latest information before proceeding.

1. Reach out to the Nodal Officer Team

You can opt for a direct approach by contacting the Nodal Officer team:

• Call: 040-61268015 / 080-71898015 (Available Monday to Friday, 9:30 AM to 6:00 PM)

• Fax: +91-022-66476011 / +91-022-49146011

2. Send a Written Complaint to the Code Compliance Officer

You may write to the officer regarding credit card issues:

Mr. Sudeep Behari

The Hongkong and Shanghai Banking Corporation Limited,

NESCO - IT Park Building 3, 9th Floor, NESCO Complex,

Western Express Highway, Goregaon (East),

Mumbai, Maharashtra - 400063

Email: complaints.india@hsbc.co.in 

Level 3: Contact the Principal Nodal Officer

If you do not receive a satisfactory response within 10 days, you can proceed to the third stage of the grievance redressal procedure.

Write to the Principal Nodal Officer via post or email

Postal Address:

Sabry Ali

The Hongkong and Shanghai Banking Corporation Limited,

NESCO - IT Park Building 3, 9th Floor, NESCO Complex,

Western Express Highway, Goregaon (East),

Mumbai, Maharashtra – 400063

Email: pnohsbcbank@hsbc.co.in

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