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Know more about Muthoot Finance Personal Loan customer care service
You can reach Muthoot Finance Personal Loan customer service through various channels for assistance. Below, you’ll find the contact numbers, email addresses, and escalation process for resolving your queries. You can also connect with Muthoot Finance via WhatsApp for quick support related to your personal loan.
You can reach Muthoot Finance’s personal loan customer service team by phone. The company provides both toll-free and chargeable numbers for different support levels.
| Contact Type | Number | Timings | Charges |
|---|---|---|---|
Personal Loan Toll-Free |
1800 203 9039
|
Monday-Friday, 10:00-18:00 |
Free |
Personal Loan Support |
080-35392825 |
Monday-Friday, 10:00-18:00 |
Chargeable |
Personal Loan Support |
080-68436919 |
Monday-Friday, 10:00-18:00 |
Chargeable |
Sales Support (Missed Call) |
8767017711 |
- |
Free |
General (South India) |
99469 01212 |
Monday-Saturday, 09:30-18:00 |
Chargeable |
General Toll-Free |
1800 313 1212 |
Monday-Saturday, 09:30-18:00 |
Free |
General (Level 1) |
011-46697754 |
Monday-Saturday, 09:30-18:00 |
Chargeable |
General (Level 2) |
011-46697744 |
Monday-Saturday, 09:30-18:00 |
Chargeable |
Interest & CIBIL Grievances |
080-35392818 |
Monday-Friday, 10:00-18:00 |
Chargeable |
CIBIL Matters |
0484-480 4084 |
Monday-Saturday, 09:30-18:00 |
Chargeable |
Choose the customer care number of Muthoot Finance that matches your query type. Always keep your loan account details ready when you call.
The company provides specific email addresses for different types of support.
Primary Personal Loan Email: plcustomersupport@muthootgroup.com
General Queries/Complaints: mails@muthootgroup.com
Make sure to include your Customer Identification Number (CIF ID), a 15-digit numeric code assigned to you, in the email. You should also provide your loan account number and contact details with your query or complaint details.
You can get customer support through WhatsApp too. The company has a virtual assistant called "Mattu" for automated support.
WhatsApp Number: +91-7558077666
Steps to Connect:
Save the number +91-7558077666.
Open WhatsApp and send a "Hi" message to start the conversation.
The virtual assistant "Mattu" will respond with automated options.
Follow the prompts provided by the chatbot.
You can also access their chatbot services in the lower left corner of the website.
Muthoot Finance follows a structured escalation process for grievances. You can escalate your complaint through multiple levels:
| Contact Method | Details |
|---|---|
Phone |
1800 203 9039 or 080-35392825 |
plcustomersupport@muthootgroup.com or mails@muthootgroup.com |
|
Response Time |
3-5 business days |
| Region | Contact Person | Phone | Address | |
|---|---|---|---|---|
North India |
Assistant General Manager |
+91-11-46697754 |
- |
Customer Grievance Redressal Cell, GM's Office, Muthoot Towers, Alaknanda, New Delhi - 110019 |
South India |
General Manager |
0484-4804074 / 0484-6690231 |
- |
Customer Grievance Redressal Cell, GM's Office, Muthoot Finance Ltd, Head Office, Palarivattom, Kochi - 682028, Kerala |
South India & UTs (Andaman, Nicobar Islands, Puducherry) |
Santhy R. |
97447 51170 |
mgoperations@muthootgroup.com |
Muthoot Finance Ltd, Opposite Saritha Theatre, Kurian Towers, Banerji Road, Ernakulam 682018 |
North India & UTs (Chandigarh, Jammu) |
Anoop A. Menon (Senior Manager) |
99119 50468 |
anoop.a@muthootgroup.com |
Corporate Office North, M. G. George Muthoot Towers, Alakananda, New Delhi 110 019 |
| Contact Person | Designation | Address |
|---|---|---|
Varughese A.S. |
General Manager, Business Performance Department & Operations |
Muthoot Finance Ltd, Head Office, NH Bypass, Palarivattom, Kochi - 682028, Kerala |
You can escalate to the Reserve Bank of India (RBI) if your complaint remains unresolved for 30 days. The RBI operates the Integrated Ombudsman Scheme for financial sector complaints. The RBI will interact with Muthoot Finance to ensure compliant resolution.
You can track your complaint status on the Muthoot Finance website under the Customer Service section. You need your complaint reference number to check the status.
You can contact Muthoot Finance through their number 1800 203 9039, or WhatsApp at +91-7558077666.
Muthoot Finance’s customer care numbers are 080-35392825, and 080-68436919.
You can raise a complaint by calling 1800 203 9039, emailing at plcustomersupport@muthootgroup.com, or escalating to the Nodal Officer.
Yes, Muthoot Finance provides WhatsApp support at +91-7558077666.
The Muthoot Finance Personal Loan toll-free helpline number is 1800 203 9039.
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