Standard Chartered Credit Card Customer Care

The Standard Chartered credit card users can access the bank’s customer care service to resolve any issues related to their credit card. The Standard Chartered bank credit card customer care offers a number of premier and priority banking helpline numbers that ensure you resolve all your credit card issues whilst sitting in the comforts of your home simply by calling on the Standard Chartered bank credit card customer care number or writing a mail to the official Standard Chartered credit card customer care email ID. To know more details on how to reach the Standard Chartered bank customer care executive, read below

• Reporting a lost credit card

• Reporting unauthorised transactions

• Reporting charge dispute

• In case you wish to change the pin number of your Standard Chartered Credit Card

• Temporary/ Permanently discontinuing the credit card services

• Other credit card related queries/ issues/ grievances

The Standard Chartered bank credit card customer care number is part of their effective phone banking services that are available between 8.00 am to 8.00 pm. The Standard Chartered credit card helpline numbers for different cities are:

Alternatively, the bank also offers premium banking helpline facilities to customers. The Standard Chartered credit card helpline no for premium banking differs city-wise and is as follows:

You can contact Standard Chartered Bank’s Credit Card customer care via phone banking to report card theft, block your card, or request a printed e-statement. To register your credit card query or concern, dial the bank’s personal banking helpline number 6601-4444/3940-4444. This helpline is open 24x7 for emergency services and daily from 8:00 a.m. to 8:00 p.m. for regular phone banking services. You can also dial 6601-1500/3940-1500 to contact the bank’s premium banking helpline centre, that’s operational 24x7. The bank’s priority banking number is also open throughout the year. To contact the priority banking service, dial 6601-2424/3940-2424. The extension codes for each of these helplines vary city-wise. Standard Chartered also caters to the credit card queries of international customers. The bank has dedicated international banking numbers for countries like Canada, Bahrain, Hong Kong, Singapore, Malaysia, UK, UAE, USA, the Philippines, and others.

For international customers, the Standard Chartered credit card customer care toll free numbers are:

Standard chartered credit card toll free number is part of the Standard Chartered Phone banking facility. Availing this method is one of the fastest and the easiest way to get in touch with a Standard Chartered bank customer care executive. The facility comes with some amazing features such as:

• Preferred Language Selection: You can set a preferred language at your first selection and converse in the preferred language every time you call with your registered mobile number.

• Targeted financial product: The features constantly updates the targeted financial products as per your financial requirements

• Instant access to specialist: Preferred/Priority customers can instantly get redirected to product specialists once they call from the registered numbers for assistance

You can reach out to the Standard Chartered bank customer care via Email by writing to the official customer care Email ID. The official Standard Chartered bank credit card email id is customer.care@sc.com. In case you have availed the priority banking facility, you can contact them at Priority.Banking@sc.com.

In case you have a query related to your Standard Chartered credit card or want to raise a written complaint with the bank, you can officially write to the Standard Chartered bank at the following address: Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001.

There are a couple of ways by which you can report any fraudulent or unauthorised transactions on your card. One way is to call any of the Standard Chartered credit card customer care  numbers that are shared above and report any unapproved transactions to the customer care executive immediately. The other way is to instantly block your Standard Chartered credit card using the net banking portal or through customer care service.

As soon as you report a fraudulent transaction and block your card, you will immediately get a replacement card from the bank that will be sent to your registered address. Also, it is to be noted that if you lose or misplace your Standard Chartered credit card, you must immediately report it to the bank so that the card can be blocked before it is misused by someone else.

The Standard Chartered bank has a robust grievance redressal policy to address the concerns of its customers. The operation of the Standard Chartered Grievance Redressal system works at three levels.They are:

Level 1

• Calling the phone banking helpline

• Emailing on the official customer care address

• Sending a written complaint to the registered bank address

Level 2

• In case the customer is not satisfied with the response received from the above channel, he/she can raise the issue further with Head.Service@sc.com.

Level 3

In case the customer still isn't happy with the response, the matter can further be escalated to the Principal Nodal Officer. The official Email ID to contact the nodal officer is Principal.NodalOfficer@sc.com. You can also write to him/her at Principal Nodal Officer, Standard Chartered Bank, 19, Rajaji Salai, Chennai – 600001.

Standard Chartered bank has active social media handles for interacting with customers. The links to these official social media handles are as follows:

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