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Kotak Credit Card Customer Care

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Kotak Mahindra Bank Credit Card Customer Care

Disclaimer: Kotak Bank is not a partner of Bajaj MARKETS. Offers would be from partner Banks/NBFCs only.

Kotak Mahindra Bank has a dedicated team of customer care employees who aim to assist customers in the best way possible. The Kotak credit card customer care team is operational 24x7 and facilitates customers with phone, chat, and email support. If you own a Kotak credit card and want to resolve queries regarding your existing credit card or request to block your Kotak credit card, you can easily contact the Kotak credit card customer care team by calling or writing to them.

Contact the Kotak Mahindra Bank Credit Card Customer Care

You can contact Kotak Bank credit card customer care via phone, email, social media, and chatbot.

1) Via Kotak Credit Card Customer Care Number

If you need any assistance with your Kotak credit card, you can call the Kotak 24x7 credit card customer care number on 1860 266 2666.

For Kotak 811 #DreamDifferent credit cardholders, the number to reach Kotak credit card customer care is 1860 266 0811 (operational from Monday to Saturday, excluding bank holidays and 2nd and 4th Saturdays, between 9.30 AM to 6.30 PM).

Do note that you must call from the mobile number which is registered with the bank against your account. Moreover, Kotak Mahindra Bank does not have a toll-free number for calls within India so you will be charged as per the local call rates when you dial the above mentioned numbers.

Take a quick glance at the table given below to understand the Kotak credit card customer care phone banking services:

Kotak Customer Care Number

Team

Working Window

1860 266 2666

 

Credit card and credit card mis-sell related helpline

24x7

1800 209 0000

Fraud or any unauthorised transaction in account or credit card

24x7

1860 266 0811

811

9.30 AM to 6.30 PM (Monday to Saturday, excluding Bank holidays and 2nd and 4th Saturdays)

1800 266 6666

Privy

24x7 (only for Optima and Insignia customers)

1860 2666 888 (local call charges applied)

NETC FASTag

9:00 a.m. to 8:00 p.m. (Monday to Sunday)

1800 3006 9090

NETC FASTag

9:00 am to 8:00 pm (Monday to Sunday)

2) Kotak Credit Card Helpline Number for International Customers

If you currently live abroad and want to resolve your doubts and queries regarding Kotak credit cards, you can do so by calling the 24x7 Kotak Mahindra Bank customer care number at +9122 6204 2001. Please note that these calls are chargeable.

You can also dial the country-specific Kotak credit card customer care toll-free numbers to reach out to an executive and address your concerns. The Kotak card customer care numbers are mentioned below:

Country

Kotak Mahindra Credit Card Helpline Number

 

USA

1855 365 6767

Australia

0011 8004 4990 000

Hong Kong

0018 0044 990 000

UK

0080 04499 0000

Canada

1855 768 4020

Singapore

+65 80010 13054

UAE

800 0183 0148

3) Kotak Mahindra Credit Card Customer Care Email ID

Kotak Mahindra Bank offers the option to send an email to customer care using the online form available on the official bank website. The webpage allows you to select categories such as charge and fees, credit card bill payment, block/unblock/stolen/report lost, issues with transaction, and more. Select a category and you will be able to view various questions under each category. If you click on each question, you will see elaborate answers.

 

In case you want to submit documents after raising a complaint or query, you must click on ‘Submit documents for query or complaint already raised’ and mention your name, mobile number, and email ID along with your query/feedback.

 

In case you wish to highlight any unresolved queries to the bank, you can fill in the online form and email it at the Kotak credit card customer care email id via https://www.kotak.com/en/forms/unresolved-queries.html. Along with your query/feedback you must mention your name, mobile number, e-mail ID, and customer relationship number.

4) Chat With Kotak Chatbot Keya to Resolve Credit Card Issues

You can also use Kotak Mahindra Bank’s chatbot ‘Keya’ for quick and accurate responses. The virtual assistant is available 24x7 to guide and answer all your doubts. For instance, you can ask “What is the annual fee for the Royal Signature credit card?” and you will get the answer after following the instructions. You can locate the chatbot on the official bank website and app. It would be useful to keep your banking details handy for authentication when using the chatbot service.

5) Contact the Kotak Credit Card Customer Care via Social Media

In case you have any doubts or grievances related to your Kotak credit card, you can contact Kotak Mahindra Bank’s customer care team through the social media handles listed below:

 

  • Facebook: www.facebook.com/KotakBank

  • Twitter: www.twitter.com/kotakbankltd

  • Instagram: www.instagram.com/kotakbankltd

Kotak Mahindra Bank Credit Card Redressal System

If the customer care executives fail to resolve your issue or you are dissatisfied with the response, you can escalate the matter to the redressal team. There are 4 levels of grievance redressal at Kotak Mahindra Bank. These are as follows:

Level 1:

To register your complaint with the bank, you can use any of these channels:

1) Submit Grievance Redressal Form Online

Submit your request online using the form via this link. Along with highlighting your query/feedback, you would need to mention your name, mobile number, email ID, and customer relationship number.

2) Send an Email

Send an email to the bank using the inbox section which you can find post logging into Kotak credit card netbanking.

3) Call the Kotak Credit Card Helpline Number

Reach out to an executive by calling the 24x7 Kotak Mahindra Bank credit card customer care number at 1860 266 2666.

4) Visit the Bank Branch

Visit the nearest Kotak Mahindra Bank branch to register your complaint. You can locate the bank branch using the location and pin code details on the ‘Locate us’ page on the bank’s website.

5) Write to Kotak Bank

You can write to the bank and post the letter to the below-mentioned address:

Kotak Mahindra Bank Ltd.,
P.O. Box. 16344, Mumbai,
Maharashtra, 400 013

After registering a complaint, you will get a SMS and an exact turnaround time needed for the resolution on your registered mobile number. If you fail to receive a satisfactory answer within 7 days, you can escalate the matter to the next level.

Level 2:

At this level, you can do either of these two things:

1) Send an Email

Email the credit card related issue to the Service Assurance Centre by filling out this form. You must mention your email ID, mobile number, and the most recent service request number provided to you by the bank.

2) Post the Grievance Redressal Form

Download the Kotak Mahindra Bank Grievance Redressal Form in your preferred language: Fill in the requested details such as branch, date, customer name, type of account, CRN number, contact details, and details of the previous complaint. Sign the form and send it to the address mentioned below:

Kotak Mahindra Bank Ltd.,
Service Quality, 4th Floor, Bldg No. 21,
Kotak Infiniti, Infinity Park,
Off. Western Express Hwy,
General AK Vaidya Marg,
Malad (E), Mumbai,
Maharashtra, 400 097

You can expect to get a response to your query within 5 working days. If you fail to receive a satisfactory answer, you can escalate the matter to the next level.

Level 3:

At this stage, you must follow the method mentioned below:

1) Send an Email

You can send an email stating your complaint to the Nodal Officer of Kotak Bank by filling out this form. You must mention your email ID, mobile number, and the most recent service request number provided to you by the bank.

Post sending the email, you can also choose to call the Nodal officer of the bank at (080) 6942 8500 anytime between 10 AM to 6 PM (Monday to Friday) using your registered mobile number.

Here’s the address of the Nodal Officer in case you want to write them a letter:

The Nodal Officer,
Kotak Infiniti, 4th floor, Zone-4, Bldg No. 21,
Infinity Park, General AK Vaidya Marg,
Malad (E), Mumbai,
Maharashtra 400 097

You can expect to get a response to your query within 5 working days. If you fail to receive a satisfactory answer, you can escalate the matter to the next level.

Level 4:

At the final stage of Grievance Redressal, you can do either of these two things:

1) Send an Email

You can send an email stating your complaint to the Principal Nodal Officer of the bank by filling out this form. You must mention your email ID, mobile number, and the most recent service request number provided to you by the bank.

Post sending the email, you can also choose to call the Principal Nodal Officer of the bank at 080 6942 8600 anytime between 10 AM to 6 PM (Monday to Friday). While calling, remember to use your registered mobile number.

Here’s the address of the Principal Nodal Officer in case you want to write them a letter:

Principal Nodal Officer,
Kotak Infiniti, 4th floor, Zone-I, Bldg No. 21,
Infinity Park, General AK Vaidya Marg,
Malad (E), Mumbai,

Maharashtra 400 097

If you fail to receive a satisfactory answer even at this stage, you can directly escalate the matter to the Banking Ombudsman. Do note that the Banking Ombudsman can act only after 30 days since you first approached the bank with the complaint.

FAQs on Kotak Mahindra Bank Credit Card Customer Care

  • ✔️How can I complain to the Kotak credit card customer care?

     You can complain to Kotak Mahindra Bank customer care regarding your credit card at 4 levels. At Level 1, you can either submit a request online, reach the customer care team on the netbanking portal, call them at 1860 266 2666, visit Kotak Mahindra Bank branch, or write to them. At Level 2, you can contact the Service Assurance Centre in case you fail to receive a satisfactory answer at Level 1. Furthermore, you can escalate the matter to Level 3 and Level 4 (if your grievances remain unresolved at Level 3) by sending e-mail to the Nodal Officer and Principal Nodal Officer, respectively. If all these avenues fail you, you can connect with the Banking Ombudsman after 30 days of raising your first complaint.      

  • ✔️What is the Kotak Bank customer relationship number?

     Kotak Bank customer relationship number (CRN) is a unique identifier of all Kotak Mahindra Bank customers. You can find the customer relationship number at the bottom-left corner of your Kotak credit card. You can obtain this number even when the Kotak credit card is not with you. All you need to do is to send a SMS stating 'CRN' to 99710 56767 from your registered mobile number.

  • ✔️How can I talk to Kotak credit card customer care?

     If you are a Kotak credit cardholder, you can address your queries by calling the Kotak customer care number on 1860 266 2666 (operational 24x7). If you are an 811 cardholder, you can call on 1860 266 0811 (Monday to Saturday, excluding Bank holidays, between 9.30 AM and 6.30 PM). International customers can resolve their doubts by calling on customer care at +9122 6204 2001 or the country-specific helpline numbers.

  • ✔️How can I know my Kotak credit card balance?

     To check your Kotak credit card balance, you can call on 1860 266 2666 (operational 24x7). If you are an 811 cardholder, you can call on 1860 266 0811 (Monday to Saturday, excluding holidays, between 9.30 AM to 6.30 PM) and request an update about your credit card balance.

  • ✔️How can I close my Kotak credit card?

     To close your existing Kotak credit card, you can call the customer care number on 1860 266 2666 (all Kotak credit cards)/1860 266 0811 (Kotak 811 card). The executive would verify your identity and initiate the credit card cancellation request. It is important to ensure that all your dues are cleared before placing a card cancellation request. You can find the outstanding balance details on your credit card statement.

  • ✔️How can I seek help from Chatbot ‘Keya’ regarding my credit card queries?

     You can find the chatbot of Kotak Bank named ‘Keya’ on the official website and app. All you need to do is state your query or service request in clear terms. You can select from the options listed or type in your query. As the chatbot might ask for verification, it is useful to keep your credit card details readily available.