The Kotak Credit Card Customer Care is a helpline service to tend to all your queries regarding the Kotak Credit Card. You can reach out to the Kotak CC Customer Care for issues such as credit card security, credit card blocking, bill payment, stolen or lost credit card, reward points, and so on.
You can contact the Kotak Mahindra CC Customer Care at 1860 266 2666 for clarifications on any discrepancies pertaining to your Kotak credit card. This helpline is in operation 24x7 to resolve all your credit card-related questions if you are an Indian customer. In case you own a Kotak 811 #DreamDifferent card, you can contact the customer service at 1860 266 0811. This service is functional from 09:30 AM to 06:30 PM on all days, except weekends and holidays.
Given below are the numbers to contact Kotak CC Customer Care that might come in handy to resolve your credit card issues:
You can make use of the following Kotak CC Customer Care contact numbers to seek help regarding various banking services:
Kotak CC Customer Care Number |
Banking Service |
Operational Window |
1800 266 6666 |
Privy |
24x7, for customers that use Optima and Insignia |
1800 3006 9090 |
NETC FASTag |
24x7 |
1860 266 2666 |
Queries regarding Payday, Personal, and Home Loan |
Monday to Saturday from 09:00 AM to 07:00 PM (except holidays) |
1860 2666 888 (Local call rates will apply) |
NETC FASTag |
24x7 |
1800 209 0000 |
Unauthorsied transaction/ Credit card fraud |
24x7 |
18600 266 2666 |
Queries pertaining to credit card, credit card mis-sell and banking related grievances |
24x7 |
1800 209 5732 |
Car/ Two Wheeler Loan |
Monday to Friday from 09:30 AM to 06:30 PM |
1860 266 0811 |
811 |
Monday to Saturday from 09:30 AM to 06:30 PM (except 2nd and 4th saturdays and bank holidays) |
1860 266 7777 |
Smart EMI Card, Consumer Durable Loan and Debit Card EMI |
Monday to Saturday from 09:30 AM to 07:00 PM (except holidays) |
1800 209 5600 |
Gold Loan/ Commercial Vehicles Finance Loan/ Agricultural Loan |
Monday to Friday from 09:30 AM to 06:30 PM |
You can get instant updates on your credit card by giving a missed call on Kotak CC Customer Care’s toll-free number 1800 274 0330 through your mobile. The mobile number through which you give a missed call has to be registered with the bank.
You can use the Kotak Mahindra CC Customer Care missed call service to receive instant updates on the following queries:
Existing credit limit
The date and amount of the last payment made
Credit card due date
The total amount due as per the last statement
The remaining outstanding amount
The total outstanding amount as on date
The total minimum amount due as per last statement
Here’s what you could do if your credit card is lost or stolen:
You can report the loss or the theft by calling Kotak CC Customer Care at either 1800 209 0000 or 1860-266-2666 at the earliest
You can request the Kotak Mahindra CC Customer Care to block your credit card to prevent any fraudulent activities or unauthorised transactions
You can report such an incident online at Kotak Mahindra Bank official website.
If you report that your card is lost, you will be given a replacement at a fee of ₹100, excluding GST
Additionally, you can send an SMS to 5676788, that reads “KCCLOST <space> your credit card number’s last four digits, to block your stolen/lost credit card indefinitely
You could mail your card blocking request to itsecurity.bank@kotak.com.
Furthermore, if a credit card fraud has been committed, you could fill the Card Holder Dispute Form by downloading it from the official Kotak Mahindra Bank website.
Due to any reason, if you are unable to connect to the Kotak CC Customer Care, you can block your Kotak Credit Card on your own. You can either use mobile banking or net banking to block your credit card.
Here’s how you can block your Kotak Credit Card using mobile banking:
Go to your mobile banking app
Under ‘Service Request’ choose ‘Credit Card Requests’
Select ‘Report Lost or Damaged Card’
Here’s how you can use net banking to block your Kotak Credit Card:
Visit the net banking portal
Under ‘Service Requests’, opt for the ‘Report Lost Card’ option
If you are an NRI, you can use the international Kotak CC customer care number +91 22 6600 6022 for queries related to your Kotak Credit Card. This number is accessible 24x7 by all customers who live outside India. However, local charges will be applicable on this number.
Additionally, Kotak Mahindra Bank has toll-free contact numbers that are specific to each country. Here’s a quick glance at them:
Country |
Kotak CC Customer Care Number |
UK |
0080044990000 |
Hong Kong |
00180044990000 |
USA |
1855 365 6767 |
Singapore |
8001013054 |
Australia |
001180044990000 |
Canada |
18557684020 |
UAE |
800 0183 0148 |
The Kotak CC Customer Care can be contacted through the ways mentioned below:
You can send in your Kotak credit card queries from your mobile number to Kotak Mahindra CC Customer Care at either 9971056767 or 5676788. Standard SMS rates will be applicable.
Type of Query |
Kotak CC Customer Care SMS Codes |
Status of credit card application |
CCAPP <space> your application number (13 digits) |
Current credit balance |
CCAVBL <space> your Kotak Credit Card Number’s last 4 digits |
Current credit card amount due |
CCBAL <space> your Kotak Credit Card Number’s last 4 digits |
Last credit card payment received |
CCPYMT <space> your Kotak Credit Card Number’s last 4 digits |
Last three transactions of your credit card |
CCTXN <space> your Kotak Credit Card Number’s last 4 digits |
To enquire about your reward points |
CCREWSPACE <space> your Kotak Credit Card Number’s last 4 digits |
To generate OTP for Interactive Voice Response (IVR) payments |
KOTP <space> your Kotak Credit Card Number’s last 4 digits to 9212738927 |
Credit card amount due as per the last statement |
CCDUE <space> your Kotak Credit Card Number’s last 4 digits |
Total amount spent this month using credit card |
CCSPND <space> your Kotak Credit Card Number’s last 4 digits |
Although Kotak Mahindra Bank does not possess an official email address for customer services, you can use the email provided below to write to Kotak CC Customer Care services:
For general inquiries regarding your Kotak credit card, visit their official website.
For queries that were unresolved, kindly visit the Kotak Mahindra Bank website.
For queries related to your credit card’s security: itsecurity.bank@kotak.com
Furthermore, you can address your concerns to Kotak Mahindra Bank’s Senior Management by emailing their senior officials at the email addresses given below:
Senior Official |
Email Address |
Mr. Uday Suresh Kotak (Managing Director and Executive Vice Chairman of Kotak) |
ceo@kotak.com |
Ms. S. Ekambaram ( Consumer Banking’s Country Head) |
countryhead.consumer@kotak.com |
Mr. D Kannan (Commercial Banking’s Country Head) |
countryhead.cb@kotak.com |
Mr. D. Gupta (Kotak’s Joint Managing Director) |
jmd.dg@kotak.com |
Mr. K.V.S. Manian (Wholesale & Investment Banking’s Country Head) |
countryhead.wb@kotak.com |
Kotak Mahindra CC Customer Care can also be contacted using the social media handles given below:
Twitter: www.twitter.com/kotakbankltd
Facebook: www.facebook.com/KotakBank
Instagram: www.instagram.com/kotakbankltd
You can reach out to the Kotak Mahindra CC Customer Care through their postal mail address provided below:
Kotak Mahindra Bank Limited,
P.O. Box 16344,
Mumbai,
Maharashtra,
400013.
Kotak Mahindra Bank’s virtual assistant Keya can be reached 24x7 to resolve your credit card concerns. You can access Chatbot Keya on both the official website as well as the app of Kotak Mahindra Bank.
If you are not content with the way the executives responded to your issues or if they fail to rectify your concerns, you can choose to escalate your grievance to the redressal team.
Kotak Mahindra Bank’s grievance redressal has 4 levels of grievance escalation. They are listed below:
You can choose any of the following options to file your complaint with Kotak Mahindra CC Customer Care:
Submitting the Grievance Redressal Form Online: You can submit your complaint online by submitting the form at the Kotak Mahindra Bank official website.
Make sure to highlight the query you have and provide details such as your name, email ID, contact number, customer relationship number, and so on.
Sending an Email: On logging into Kotak Mahindra Bank’s net banking portal, you can use the inbox section to send an email regarding your issues.
Calling Kotak Credit Card’s Helpline Number: You can contact the Kotak CC Customer Care at 1860 266 2666 which is operational 24x7 to resolve any queries.
Visiting the Bank’s Branch: You can visit the Kotak Mahindra Bank branch closest to you and register your grievance in person.
Kotak Mahindra Bank Limited,
P.O. Box 16344,
Mumbai,
Maharashtra,
400013.
Once you file your complaint, you will receive an SMS on your contact number that will provide details of the exact duration required for your query to be resolved. If you receive an unsatisfactory response within 7 days of raising your complaint, you can move on to the next level of grievance redressal.
At the second level, you can do the following:
Provide details such as your email ID, contact number, latest service request number and so on.
Kotak Mahindra Bank Limited,
Service Quality, 4th Floor,
Building No. 21,
Kotak Infiniti, Infinity Park,
Off. Western Express Highway,
General AK Vaidya Marg,
Malad (East),
Mumbai,
Maharashtra,
400 097.
You should receive a response within 5 business days. If the response you receive is unsatisfactory, you can raise the grievance to the next level.
At the third level, here’s what you should do:
You can contact the Nodal Officer at (080) 6942 8500 between 10:00 AM and 06:00 PM from Monday to Friday through your mobile number registered with the bank.
If you wish to write to the Nodal Officer, you can use the postal address mentioned below:
The Nodal Officer,
Kotak Infiniti, 4th floor,
Zone-4, Building No. 21,
Infinity Park,
General AK Vaidya Marg,
Malad (East),
Mumbai,
Maharashtra,
400 097.
You should ideally receive a response to your concern within 5 business days. However, if you fail to receive any satisfactory response, you can escalate your concern to the next level.
The fourth level is grievance redressal’s final stage. You can do the following:
Alternatively, you can reach out to the Principal Nodal Officer by contacting 080 6942 8600 from Monday to Friday between 10:00 AM and 06:00 PM.
Furthermore, you can write to the Principal Nodal Officer by using the postal address given below:
Principal Nodal Officer,
Kotak Infiniti, 4th floor,
Zone-I, Building No. 21,
Infinity Park,
General AK Vaidya Marg,
Malad (East),
Mumbai,
Maharashtra,
400 097.
If you still receive an unsatisfactory response, you can directly reach out to the Banking Ombudsman. Since you approached the bank about your complaint first, the Banking Ombudsman will only respond after 30 days.
If you lose your Kotak credit card or if it is stolen:
You can report the loss or the theft at 1800 209 0000 or 1860-266-2666 as soon as possible
You can put in a request with the Kotak Mahindra CC Customer Care to block your credit card to avoid any unauthorised transactions or fraudulent activities
You can report the incident online visiting the Kotak Mahindra Bank website link.
If you wish to unlock you Kotak Credit card online, follow the steps listed below:
Go to Kotak Mahindra Bank’s official website or the mobile app
Apply for the card’s reissue under the ‘Requests’ option
Verify using your password or OTP
On submitting the request, you will receive a new credit once the request has been processed
Moreover, you can visit the bank’s branch and fill out a form regarding the same. Once the request is processed, you shall have your credit card unblocked in no time.
If you exceed the credit card limit on your Kotak credit card, you will be charged a fee of ₹500.
Yow can check the balance of your Kotak credit card through the following ways:
SMS CCAVBL <space> your Kotak Credit Card Number’s last 4 digits to either 9971056767 or 5676788
You can contact the Kotak CC Customer Care at 1860 266 2666
If you happen to be a 811 credit card customer, you can contact Kotak Mahindra CC Customer Care at 1860 266 0811 between 09:30 AM and 06:30 PM from Monday to Saturday to check your credit card’s balance
You can submit your Kotak credit card queries and requests that need authentication through the mailbox within the bank’s net banking portal. If you want to access this feature, you need to enter the credentials of your net banking and select ‘Take me Directly to- MAIL’ while you log into the portal.
Here’s how you can reach out to Kotak Mahindra CC Customer Care:
If you are an Indian resident, you can contact 1860 266 2666 regarding your queries
If you hold a 811 credit card, you can contact 1860 266 0811
If you are an international customer, you can contact the Kotak CC Customer Care at +9122 6204 2001
SMS alerts are a quick way to get instant updates on your Kotak credit card. There are a number of SMS codes provided on the official Kotak Mahindra Bank website link that you can use to get answers to your queries.
Furthermore, you can either visit the bank in person or write to the bank for any help.
A customer relationship number or CRN is a number that is unique to a customer of Kotak Mahindra Bank. This number can be found at your credit card’s bottom-left corner. You can access this number even when the card is not in your possession. You would be required to SMS ‘CRN’ from your mobile number to Kotak Mahindra CC Customer Care at 99710 56767 to obtain the CRN.
Yes, Chatbot Keya is a virtual assistant that is programmed to help you with your credit card queries. You can either select a query from the options that are available on the chat or directly type your query.
In order to cancel your Kotak credit card, you can use numbers 1860 266 2666 for all Kotak credit cards and 1860 266 0811 for Kotak 811 cards to contact the Kotak Mahindra CC Customer Care. Your details will be verified before initiating your card’s cancellation request. Make sure that all your credit card dues are cleared in advance to avoid any issues.