Kotak Credit Card Customer Care

The Kotak Credit Card Customer Care is a helpline service to tend to all your queries regarding the Kotak Credit Card. You can reach out to the Kotak CC Customer Care for issues such as credit card security, credit card blocking, bill payment, stolen or lost credit card, reward points, and so on. 

You can contact the Kotak Mahindra CC Customer Care at 1860 266 2666 for clarifications on any discrepancies pertaining to your Kotak credit card. This helpline is in operation 24x7 to resolve all your credit card-related questions if you are an Indian customer. In case you own a Kotak 811 #DreamDifferent card, you can contact the customer service at 1860 266 0811. This service is functional from 09:30 AM to 06:30 PM on all days, except weekends and holidays. 

Kotak Credit Card Customer Care Numbers

Given below are the numbers to contact Kotak CC Customer Care that might come in handy to resolve your credit card issues:

1) For Banking Services

You can make use of the following Kotak CC Customer Care contact numbers to seek help regarding various banking services:

2) For Missed Call Services

You can get instant updates on your credit card by giving a missed call on Kotak CC Customer Care’s toll-free number 1800 274 0330 through your mobile. The mobile number through which you give a missed call has to be registered with the bank. 

You can use the Kotak Mahindra CC Customer Care missed call service to receive instant updates on the following queries:

• Existing credit limit

• The date and amount of the last payment made

• Credit card due date

• The total amount due as per the last statement

• The remaining outstanding amount 

• The total outstanding amount as on date

• The total minimum amount due as per last statement

3) To Block Credit Cards

Here’s what you could do if your credit card is lost or stolen:

• You can report the loss or the theft by calling Kotak CC Customer Care at either 1800 209 0000 or 1860-266-2666 at the earliest

• You can request the Kotak Mahindra CC Customer Care to block your credit card to prevent any fraudulent activities or unauthorised transactions

• You can report such an incident online at Kotak Mahindra Bank official website.

• If you report that your card is lost, you will be given a replacement at a fee of ₹100, excluding GST

• Additionally, you can send an SMS to 5676788, that reads “KCCLOST <space> your credit card number’s last four digits, to block your stolen/lost credit card indefinitely

• You could mail your card blocking request to itsecurity.bank@kotak.com. 

• Furthermore, if a credit card fraud has been committed, you could fill the Card Holder Dispute Form by downloading it from the official Kotak Mahindra Bank website.

Due to any reason, if you are unable to connect to the Kotak CC Customer Care, you can block your Kotak Credit Card on your own. You can either use mobile banking or net banking to block your credit card. 

Here’s how you can block your Kotak Credit Card using mobile banking:

• Go to your mobile banking app

• Under ‘Service Request’ choose ‘Credit Card Requests’

• Select ‘Report Lost or Damaged Card’

Here’s how you can use net banking to block your Kotak Credit Card:

• Visit the net banking portal

• Under ‘Service Requests’, opt for the ‘Report Lost Card’ option

4) For International Customers

If you are an NRI, you can use the international Kotak CC customer care number +91 22 6600 6022 for queries related to your Kotak Credit Card. This number is accessible 24x7 by all customers who live outside India. However, local charges will be applicable on this number. 

Additionally, Kotak Mahindra Bank has toll-free contact numbers that are specific to each country. Here’s a quick glance at them:

How Can You Contact the Customer Care Centre?

The Kotak CC Customer Care can be contacted through the ways mentioned below:

1) Through SMS

You can send in your Kotak credit card queries from your mobile number to Kotak Mahindra CC Customer Care at either 9971056767 or 5676788. Standard SMS rates will be applicable. 

2) Through Email

Although Kotak Mahindra Bank does not possess an official email address for customer services, you can use the email provided below to write to Kotak CC Customer Care services:

• For general inquiries regarding your Kotak credit card, visit their official website.

• For queries that were unresolved, kindly visit the Kotak Mahindra Bank website.

• For queries related to your credit card’s security: itsecurity.bank@kotak.com

Furthermore, you can address your concerns to Kotak Mahindra Bank’s Senior Management by emailing their senior officials at the email addresses given below: 

3) Through Social Media

Kotak Mahindra CC Customer Care can also be contacted using the social media handles given below:

• Twitter: www.twitter.com/kotakbankltd

• Facebook: www.facebook.com/KotakBank

• Instagram: www.instagram.com/kotakbankltd

4) Through Post

You can reach out to the Kotak Mahindra CC Customer Care through their postal mail address provided below: 

Kotak Mahindra Bank Limited,

P.O. Box 16344,

Mumbai, 

Maharashtra,

400013.

5) Through Chatbot Keya

Kotak Mahindra Bank’s virtual assistant Keya can be reached 24x7 to resolve your credit card concerns. You can access Chatbot Keya on both the official website as well as the app of Kotak Mahindra Bank.  

Grievance Redressal System 

If you are not content with the way the executives responded to your issues or if they fail to rectify your concerns, you can choose to escalate your grievance to the redressal team. 

Kotak Mahindra Bank’s grievance redressal has 4 levels of grievance escalation. They are listed below:

Level 1:

You can choose any of the following options to file your complaint with Kotak Mahindra CC Customer Care:

• Submitting the Grievance Redressal Form Online: You can submit your complaint online by submitting the form at the Kotak Mahindra Bank official website.

  Make sure to highlight the query you have and provide details such as your name, email ID, contact number, customer relationship number, and so on. 

• Sending an Email: On logging into Kotak Mahindra Bank’s net banking portal, you can use the inbox section to send an email regarding your issues. 

• Calling Kotak Credit Card’s Helpline Number: You can contact the Kotak CC Customer Care at 1860 266 2666 which is operational 24x7 to resolve any queries. 

• Visiting the Bank’s Branch: You can visit the Kotak Mahindra Bank branch closest to you and register your grievance in person. 

• Write to Kotak Bank: You can use Kotak Mahindra Bank’s postal address provided below to write to them about your concerns:

Kotak Mahindra Bank Limited,

P.O. Box 16344,

Mumbai, 

Maharashtra,

400013.

Once you file your complaint, you will receive an SMS on your contact number that will provide details of the exact duration required for your query to be resolved. If you receive an unsatisfactory response within 7 days of raising your complaint, you can move on to the next level of grievance redressal. 

Level 2:

At the second level, you can do the following: 

• Send an Email: You can send an email to the Service Assurance Centre regarding your issue by filling out the form mentioned at the Kotak Mahindra Bank website.

Provide details such as your email ID, contact number, latest service request number and so on. 

• Send the Grievance Redressal Form by Post: You can download the grievance redressal form and fill it out in the language you prefer. Enter details like date, branch, name, account type, contact details, CRN number and so on. Sign the grievance form and post it to the postal address given below:

Kotak Mahindra Bank Limited,

Service Quality, 4th Floor, 

Building No. 21,

Kotak Infiniti, Infinity Park,

Off. Western Express Highway,

General AK Vaidya Marg,

Malad (East), 

Mumbai,

Maharashtra, 

400 097.

You should receive a response within 5 business days. If the response you receive is unsatisfactory, you can raise the grievance to the next level. 

Level 3:

At the third level, here’s what you should do: 

• Send an Email: You can email your grievance to Kotak Mahindra Bank’s Nodal Officer by filling out the form provided at the official Kotak Bank website.

You can contact the Nodal Officer at (080) 6942 8500 between 10:00 AM and 06:00 PM from Monday to Friday through your mobile number registered with the bank. 

If you wish to write to the Nodal Officer, you can use the postal address mentioned below:

The Nodal Officer,

Kotak Infiniti, 4th floor, 

Zone-4, Building No. 21,

Infinity Park, 

General AK Vaidya Marg,

Malad (East), 

Mumbai,

Maharashtra,

400 097.

You should ideally receive a response to your concern within 5 business days. However, if you fail to receive any satisfactory response, you can escalate your concern to the next level. 

Level 4:

The fourth level is grievance redressal’s final stage. You can do the following:

• Send an Email: You can send an email to Kotak Mahindra Bank’s Principal Nodal Officer regarding your credit card issues by filling out the form at the Kotak Bank official website.

Alternatively, you can reach out to the Principal Nodal Officer by contacting 080 6942 8600 from Monday to Friday between 10:00 AM and 06:00 PM. 

Furthermore, you can write to the Principal Nodal Officer by using the postal address given below:

Principal Nodal Officer,

Kotak Infiniti, 4th floor, 

Zone-I, Building No. 21,

Infinity Park,

General AK Vaidya Marg,

Malad (East),

Mumbai,

Maharashtra,

400 097.

If you still receive an unsatisfactory response, you can directly reach out to the Banking Ombudsman. Since you approached the bank about your complaint first, the Banking Ombudsman will only respond after 30 days. 

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