IDFC Credit Card Customer Care

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How to Contact IDFC FIRST Bank Credit Card Customer Care?

**Disclaimer: IDFC First Bank is not a Bajaj Markets partner. Offers would be from partner Banks/NBFCs only.

 

IDFC FIRST bank offers financial services such as Consumer Banking, Rural Banking, Corporate Banking, etc and caters to a large pool of customers. The IDFC FIRST credit card is one of the most preferred credit cards by consumers. One can use the IDFC FIRST Credit card for shopping, travel and other lifestyle luxuries while also redeeming the credit card reward points for handsome cashbacks and other discounts. However, in case you have any concern or query while availing any of the credit card features and benefits, you can always rely on the IDFC FIRST credit card customer care to resolve your credit card related doubts.

 

You can reach to the IDFC FIRST Bank Customer Care by the following ways:

 

  • Via calling on the IDFC FIRST bank credit card toll free number

  • Via IDFC credit card customer care email id

  • A written query to the registered IDFC FIRST bank address

  • Via social Media

What Is the IDFC Credit Card Customer Care Number?

The IDFC credit card customer care number is as follows:  

Credit Card

1860 500 1111

 The IDFC credit card toll free number is available 24x7

IDFC First credit card customer care numbers differ for different financial product types. Below listed are the different IDFC bank customer care numbers you can call on for your particular concern:

  

IDFC FIRST Bank Product Type

Customer Care Number

Availability

Credit Card

1860 500 1111

24x7

Loans

1860 500 9900

9.00 am -6.00 pm, except 2nd and 4th Saturday and Bank Holidays

Rural Banking

1800 419 8332

9.00 am-6.00 pm, all days

CASA, Deposits and other accounts

1800 419 4332

24x7

CASA, Deposits and other accounts (NRI)

022 6248 5152

24X7

 NRI customers can use the following toll-free customer care numbers to reach the IDFC FIRST Bank:  

Germany

8001815050

Bahrain

80006082

Qatar

00 800 100 089

Oman

80074528

Saudi Arabia

8008500980

UAE

8000 187 922

Australia

1800314585

Singapore

800 101 4006

UK

0 8000 478 414

Canada

18337039811

USA

18337039805

What Is the IDFC Credit Card Customer Care Email ID?

The IDFC FIRST bank credit card customer care email id is Creditcard@IDFCFIRSTbank.com

The IDFC credit card email id for other financial products are as follows:  

LOB

Email ID

Credit Card

Creditcard@IDFCFIRSTbank.com

NRI

nriservices@IDFCFIRSTbank.com

CASA, Deposits and other accounts

banker@IDFCFIRSTbank.com

Rural Banking

sampark@IDFCFIRSTbank.com

 In case the issue persists despite reaching out to the above mentioned IDFC FIRST credit card customer care ID, you can escalate the matter to Level 2 Escalation Email IDs. These IDs belong to the customer service head and are available for both resident citizens as well as NRIs. The level 2 IDFC bank credit card customer care email IDs are:

  

Customer Service Head -NRI

head.nri@IDFCFIRSTbank.com

Customer Service Head- Resident

head.customerservice@IDFCFIRSTbank.com

 In case the issue still isn't sorted, one can contact their respective Nodal Head officers as appointed by the bank for a particular region at the particular time.  

What Is the Registered Address for IDFC FIRST Bank?

The registered address for IDFC FIRST Bank is:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,

Harrington Road, Chetpet,

Chennai - 600031, Tamil Nadu,

India

You can also reach the IDFC FIRST Bank Corporate office at:

IDFC FIRST Bank Ltd

Naman Chambers,

C-32, G-Block,

Bandra- Kurla Complex,

Bandra East, Mumbai - 400051,

India

How to Reach IDFC FIRST Bank Credit Card Customer Care via Social Media?

The IDFC FIRST Bank has active social media profiles for customer interaction. The official URLs for these profiles are as follows: 

IDFC FIRST Bank on Facebook

https://www.facebook.com/IDFCFIRSTbank

IDFC FIRST Bank on Twitter

https://twitter.com/IDFCFIRSTBank

IDFC FIRST Bank on Youtube

https://www.youtube.com/channel/UC3fyk0wieN6OdUIO-FARXDA

IDFC FIRST Bank on LinkedIN

https://www.linkedin.com/company/IDFCFIRSTbank

 For more details about credit card options, visit Bajaj Markets today. The platform offers a plethora of credit card options to choose from our partner banks along with ample assistance on how to apply for a credit card, how to redeem your credit card bills, how to reach the customer care services for any grievance redressal and much more! Enjoy lavish lifestyle benefits by applying for a credit card with Bajaj Markets!

IDFC First Bank Customer Care Grievance Customer Care

To ensure that you are happy and satisfied with the banking services and all your queries are addressed on time, the bank has a grievance redressal policy for all its loyal customers. The first step is to contact the customer care officer of the bank via phone banking, email, post, or by heading to the nearest bank branch. But if you still aren’t satisfied with the service provided, here are the steps you can follow to ensure that your queries are resolved in a timely manner:

 

  • Step 1: The first step would be to access the website and download the complaint form, fill in the details, and send it to the Grievance Redressal Officer.

  • Step 2: Once the concerned person receives the query or complaint, the bank shall respond within 4 working days.

  • Step 3: If you  still aren’t satisfied with the solution provided by the Grievance Redressal Officer or other channels, you can escalate the matter and get in touch with the Principal Nodal Officer at the following address:

IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India.

 

Landmark: Raheja Universal or Honda Service Center.

 

  • Step 4: There is another level of escalation which is the highest level that you can reach out to in case you are still dissatisfied with the services or solution provided by the bank or Principal Nodal Officer. The last level of escalation is the senior management of IDFC Bank. You have a choice to directly email a member of the senior management and share your concerns or queries and ask for a resolution.

  • Step 5: In rare cases when you are still awaiting a resolution or have not received a satisfactory response from IDFC Bank, you can reach out to the banking ombudsman. You can check the IDFC Bank website or visit the nearest bank branch to get the contact details of the banking ombudsman

  • Step 6: A complaint shall be resolved within 30 days of its registration, according to the bank's grievance redressal procedure.

IDFC First Bank Customer Grievance Redressal Objective 

For a bank, a customer always comes first and IDFC bank has a similar policy when it comes to its customer grievance redressal objective. As part of the bank's commitment to transparency and fairness, IDFC Bank will address concerns as soon as possible. The bank believes that the customer has a right to raise a query and to know the decision taken by the bank in a timely manner. In the absence of such transparency and fairness, the customer can follow the escalation process to get their queries or concerns resolved at the earliest.

FAQs About IDFC FIRST Bank Credit Card Customer Care

  • ✔️How can I talk to IDFC FIRST bank credit card customer care?

     You can talk to the IDFC credit card customer care by calling on the IDFC FIRST bank credit card toll free number, which is 1860 500 1111. The IDFC FIRST bank credit card helpline number is available 24x7. Alternatively, you can also contact the IDFC credit card customer care email id which is Creditcard@IDFCFIRSTbank.com.

  • ✔️How can I know my IDFC credit card toll free number?

     The IDFC credit card customer care number toll free is listed on the official website of the bank. Just visit www.IDFCFIRSTbank.com/customer-care and you will find all the toll-free numbers for various IDFC FIRST financial products such as credit cards, loans, rural banking etc. The IDFC bank customer care 24x7 helpline for credit cards is 1860 500 1111.

  • ✔️How do I raise a complaint to IDFC Bank?

     The easiest way to raise a complaint with IDFC FIRST Bank is by contacting the IDFC bank credit card customer care number or sending a mail to the IDFC bank credit card customer care email id. To know the IDFC FIRST credit card customer care number, you can visit www.IDFCFIRSTbank.com/customer-care. The page lists down various toll-free numbers for different IDFC FIRST financial products such as credit cards, loans, CASA, Deposits and other accounts. You can call on the respective IDFC FIRST bank toll free number to raise your complaint. In case the customer prefers grievance redressal via mail, he/she can raise a detailed complaint and mail it IDFC bank credit card customer care email id listed on the above-mentioned webpage.  

  • ✔️How do I update my email id?

    You can easily update your email id by logging in to your IDFC Bank net banking portal. Next, select the ‘update contact details’ from the menu and click on ‘update Email id’. You will then receive an OTP on the registered mobile number. Finally, enter the OTP and your Email ID will be updated in the bank records.

  • ✔️Can I contact the customer care to get my credit card statements?

    Yes, you can reach out to customer care to get your credit card statements. The other ways to procure your statements would be to download them from your net banking portal or access them via mobile banking.

  • ✔️What is the procedure to report a stolen credit card or to block a credit card?

    In an unfortunate case where your card may be stolen or misplaced, you need to immediately report the same to the customer care team of IDFC Bank to block the credit card. The bank will then send a replacement card within five business days to your registered address.

  • ✔️How do I change my credit card PIN?

    The quickest way to change your PIN is to swipe your card at the nearest IDFC ATM, enter your existing PIN, and choose the option to ‘change your PIN’. You can now enter a PIN of your choice, which will be effective for all future transactions. You can also change your PIN via the net banking portal.