Do Not Call
Explore ways to contact the customer care team of Axis Bank for Chennai, for quick resolution of queries and grievances.
If you are an existing Axis Bank customer and have a credit card, you need to know how to contact its customer care team. You can contact the team in case of any grievances, problems, or inquiries, be it related to usage, reporting fraud or loss, and more.
The Axis Bank credit card customer care numbers for Chennai residents are universal to all residents of India. You can call the toll-free numbers, other numbers where charges are applicable, and use other modes to contact the team, too.
Services are available from 8 AM to 8 PM, Monday to Saturday, excluding national holidays.
Email, chat, SMS Banking, branch visits, 'Axis AHA!' chatbot, or the 'Open Axis Bank' app are some of the options at your disposal.
Details |
Numbers |
|---|---|
Toll-Free Numbers |
1800 209 5577 / 1800 103 5577 |
Backup Numbers (Charges applicable as per the service provider) |
1860 419 5555 / 1860 500 5555 |
Access from Outside India |
+91 22 6798 7700 |
Axis Bank requires you to call the same numbers to report a lost or stolen credit card, so its team can take quick action to block your card. Check the table below:
Details |
Numbers |
|---|---|
Toll-Free Numbers |
1800 209 5577 / 1800 103 5577 |
Backup Numbers (Charges applicable as per the service provider) |
1860 419 5555 / 1860 500 5555 |
Report Lost Card (24x7 emergency helpline) |
+91 22 6798 7700 |
You can find the Axis Bank customer service branches in your region by selecting the state and city on the official Axis Bank website. Refer to the table below to find the addresses of some of the branches located in Chennai:
Branch Address |
No. 549, Thiruvottiyur High Road, Old Washermanpet, Chennai, Tamil Nadu – 600021 |
No. 30, Ratan Bazar, Chennai, Tamil Nadu – 600003 |
242, Choolaimedu High Road, Choolaimedu, Chennai, Tamil Nadu – 600094 |
No. 171, MTH Road, Villivakkam, Chennai, Tamil Nadu – 600049 |
No. 442, P H Road, Maduravoyal, Chennai, Tamil Nadu – 600095 |
No. 2, Medavakkam High Road, Madipakkam, Chennai, Tamil Nadu – 600091 |
149, 1C/1D, Mount Poonamallee Road, Ramapuram, Chennai, Tamil Nadu – 600089 |
No. 72, 4th Avenue, Ashok Nagar, Chennai, Tamil Nadu – 600083 |
No. 13/1, 4th Main Road, Nanganallur, Chennai, Tamil Nadu – 600061 |
No. 351, Avvai Shanmugam Road, Gopalapuram, Chennai, Tamil Nadu – 600086 |
57, Purasawalkam High Road, Purasawalkam, North Chennai, Tamil Nadu – 600007 |
225, Opposite Spencer’s Plaza, Anna Salai, Chennai, Tamil Nadu – 600002 |
Door No. 16, EVK Sampath Road, Vepery, Chennai, Tamil Nadu – 600007 |
If you find an unauthorised transaction on your credit card, block your card immediately by sending an SMS with the code ‘BLOCKCARD’ to 56161600 or +918691000002. After blocking the card, ensure you repaort the transaction to the bank.
You can use the following channels to report it:
Call the toll-free numbers 1800 209 5577/1800 103 5577
Log in to net banking or the mobile app to raise a complaint
Send the bank an email
Visit the nearest Axis Bank branch
You can block your card through the following ways:
Send an SMS with the code ‘BLOCKCARD’ to 56161600 or +918691000002
Call the toll-free numbers 1800 209 5577 / 1800 103 5577
Log in to net banking or the mobile app to raise a complaint
Go to the nearest Axis Bank branch
Send an email to the bank
If your prepaid card is lost or stolen, call the special helpline at +91 22 6798 7700. This emergency helpline is operational 24x7. Inform the customer representative about the situation and request them to block the card to prevent financial loss.
To detect credit card fraud, regularly review your statements for any unauthorised transactions. Be cautious of suspicious activity, such as receiving messages via SMS asking you to verify an OTP or provide your CVV for an unauthorised transaction.
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