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What to do if Your HDFC Credit Card is Lost or Stolen?

To enjoy the privilege of using your HDFC Bank credit card at all times, you must keep it safe. However, if your HDFC credit card is lost or stolen, you need to report and block it immediately. This is an extremely critical task, which is why you have several ways to block the HDFC Bank credit card in a quick and efficient manner.

 

How to Block Your HDFC Credit Card?

If you have lost your HDFC credit card or it has been stolen, you must report the same to the bank and have it permanently blocked or hotlisted. There are several ways to do so online as well as offline. Let’s find out:

Block HDFC Credit Card Online via Netbanking

You can block your HDFC credit card online through the netbanking portal by following the steps mentioned below:

  •  Go to the official HDFC Bank netbanking website.

  •  Login to your HDFC credit card netbanking account.

  •  Click on the ‘Credit Cards’ tab.

  •  Select the ‘Credit Card Hotlisting’ option.

  •  From the available cards, select the HDFC Bank credit card you need to block.

  •  Select the most suitable reason for blocking the HDFC credit card.

  •  Submit the request.

Block HDFC Credit Card by Calling Customer Helpline

You can call the HDFC credit card customer care numbers that are active around the clock and request the answering executive to block your card. The contact numbers vary based on location, and are as follows:

61606161 (with your local STD as prefix)

Ahmedabad, Bangalore, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, and Pune

6160616 (with your local STD as prefix)

Chandigarh, Cochin, Indore, Jaipur, and Lucknow

 

It is important to keep your credit card number, customer ID/ PIN, and your TIN (Telephone Identification Number) handy for validation when calling the customer helpline to block your HDFC credit card.

Block HDFC Credit Card by Visiting the Branch

To block your card through a branch, you need to fill the ‘block HDFC credit card’ application form. The same form is also available online. Fill in all card-related details, the reason for blocking, and sign the form. You can then hand it over to a bank executive to process your request.

How to Unblock Your HDFC Credit Card?

Unblocking your HDFC credit card is as simple as blocking it. You can call HDFC credit card customer care and ask the executive to unblock your card. The executive would ask you a few questions for identity verification, post which your request would be processed.

It is important to remember that you should only opt to unblock your credit card if it has been blocked by the bank on account of late payments or for spending over the set limit. In case your HDFC credit card was blocked due to being lost or stolen, it is advisable not to unblock it. If you don’t own an HDFC credit yet, apply for a credit card now!

Frequently Asked Questions on What to do if Your HDFC Credit Card is Lost?

  • ✔️How can I block my HDFC credit card by phone?

    If your HDFC credit card is lost, you can block your card through the phone banking service. For this, you would need to call HDFC Bank’s credit card customer care on 61606161 or 6160616, depending on your location, along with your local STD code as the prefix.

  • ✔️How can I cancel my HDFC credit card immediately?

    To stop all new transactions on your lost card immediately, you should promptly block your HDFC credit card online or offline. You can use the net banking service to lodge a lost/stolen complaint as well as to place the request for a new HDFC credit card. Alternatively, you can call the HDFC credit card customer care on 61606161 or 6160616, depending on your location, along with your local STD code as the prefix and ask the executive to cancel the card. 

  • ✔️Can my HDFC credit card be blocked temporarily?

    Yes, every HDFC credit card has a temporary block facility which is often used by the bank to pause new transactions when you overspend on the card or fail to pay your bills on time.

  • ✔️How to cancel HDFC credit card permanently?

    If your HDFC Bank credit card is lost, you can cancel it permanently by calling the credit card customer care number, visiting the bank branch, or by logging into your netbanking account and placing a request with HDFC Bank for the same.

  • ✔️ How to block HDFC credit card by SMS?

    You cannot block HDFC credit cards by SMS as the bank does not offer this facility at present.