IndusInd Bank Credit Card Customer Care

On facing any issues in service with an IndusInd Bank Credit Card, customers can quickly reach out to the customer care team. The bank offers different modes through which a cardholder can connect with a representative to resolve a range of issues. 

 

The bank has dedicated contact numbers for customers abroad. Depending on the severity of the problem, customers must follow a set protocol to raise matters to the concerned authorities.

Here is an overview of the IndusInd Bank credit card customer care numbers you could call to avail of different services: 

• To Block Credit Cards 

To block your credit card via a phone call, you can call the IndusInd Bank Credit Card customer care toll-free number (18602677777). You can also opt for an SMS, mobile banking, net banking, and IVR to block your credit card. 

• For International Customers

If you need to contact the IndusInd Bank credit card customer care team as an international customer, you can call on any of the following numbers:

• 18001023333

• 022-42207777

• 022-44066666

Here are some other ways in which you contact the IndusInd Bank credit card customer care team:

• Through SMS 

IndusInd Bank offers alert facilities through which you can access information like balance updates, minimum amount due, credit card statements, etc. Simply send the SMS code to the IndusInd Bank Credit Card customer care number – 5676757.

Here are the codes for different facilities:

 

Note that ‘XXXX’ represents the last four digits of your current credit card number. Also, remember to send the SMS through your registered mobile number.

• Through Email

There is a separate IndusInd Bank Credit Card complaint mail ID for each card category. You must send an email from your registered email address explaining the query, complaint, or grievance in detail.

 

Check out the table to find IndusInd Bank credit card email IDs -

• Through Social Media 

To offer convenience and build connectivity in a friendly manner, the IndusInd Bank credit card customer care services are also available through social media platforms. Here’s how: 

• Through Post 

You can also write a letter to the IndusInd Bank credit card customer care department with details of your query, issues, or grievances. Remember to attach identity proof along with the letter for authenticity of the letter before couriering it to the following address: 

 

IndusInd Bank Ltd.,

Credit Cards Division,

PO Box 9421, Chakala, MIDC,

Andheri East, Mumbai,

Maharashtra - 400093

• Through Chatbot

IndusInd Bank launched its chatbot – IndusAssist, through which you can get quick answers to your queries. To use this option, visit the bank’s official website and click on the chatbot on the bottom right corner of the screen. 

 

Accept the terms and conditions and click ‘Check it out’ to get started.

**Note - IndusInd Bank credit cardholders are advised to use their registered contact details to raise complaints, grievances, etc. It helps the banking officer to quickly track details and eliminate the chances of communication errors.