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IndusInd Bank Credit Card Customer Care

Fast Processing ✓ Great Discounts & Offers ✓ Easy EMI Facility | Apply for Credit Card now!

Ways to Contact IndusInd Bank Credit Card Customer Care

IndusInd credit card customer care is a separate department of the IndusInd bank  that deals with  your queries, feedback and complaints regarding your credit card and resolves them instantly. There are multiple online and offline ways to connect with customer care. You can contact the 24x7 IndusInd credit card customer care toll-free number 1860-267-7777, for any urgent matters.

 

Apart from the IndusInd bank credit card helpline number, you can contact IndusInd bank CC customer care via various online and offline modes.

Contact IndusInd Bank Credit Card Customer Care

You can select the mode of contacting the  IndusInd bank CC customer care as per your preference and comfort. 

 

1. Online Mediums

 

  • Net Banking 

  1. Visit the official website of IndusInd bank

  2. Log into your Indusind Bank credit card net banking account using your credentials

  3. Go to the ‘Write to us’ option to register your concern with the IndusInd bank card customer care

  4. Explain the concern in detail and click on ‘submit’

  5. The IndusInd bank credit card customer care executive will contact you on the registered contact details to resolve the matter.

 

  • Email

IndusInd bank offers a wide range of credit cards to cater to your different needs and goals, and therefore has a separate IndusInd credit card complaint mail ID for each credit card category. You should draft a mail from your registered email address explaining the query, complaint, or grievance in detail. The IndusInd credit card customer care  team will revert to you to resolve the matter.

 

Check out the table to find IndusInd bank credit card complaint email IDs -

Credit Card Category

Email Address

Gold / Classic / Business Gold credit cards

cards.care@indusind.com 

Indulge credit card

indulge.care@indusind.com 

Pinnacle / Legend / Signature / Worldmiles Signature / JetAirways Odyssey credit cards

priority.care@indusind.com 

Pioneer credit card

pioneer@indusind.com 

Platinum Select / Iconia / JetAirways Voyage / Worldmiles Platinum / Platinum Aura credit cards

premium.care@indusind.com 

New cardholders (All Credit Cards)

premium.care@indusind.com 

Non-Resident Indians (All Credit Cards)

nri@indusind.com 

  • Video Call

You can address your IndusInd credit card complaint, query, or grievance via video call as well. To contact IndusInd credit card customer care service via video call -

 

  1. Open https://videobranchnp.indusind.com/IndusindWeb/ on your device

  2. Choose whether you are an existing customer or new customer

  3. The portal will ask you whether you want to initiate the video call with the representative or schedule the video call

  4. Enter the registered mobile number

  5. An OTP will be sent on the registered mobile number. Enter the OTP

  6. Click on ‘submit’

Once the request is submitted, either you can connect with the representative or the video call will be arranged by the portal as per your preference.

 

  • WhatsApp

To build connectivity with you in a friendly manner, IndusInd has launched IndusInd credit card customer care service via WhatsApp as well. You have to simply send ‘Hi’ on the IndusInd bank credit card WhatsApp number 022-4406-6666 and explain the issue or query in a detailed manner to the customer care executive. However, you will have to ‘Subscribe’ for this service.

 

  • Social Media Platforms

You can also connect with the IndusInd bank credit card customer care via social media platforms. You can chat and explain your issues to the customer care team executives to find resolutions for your concerns -

Twitter 

https://twitter.com/MyIndusIndBank 

Instagram

https://www.instagram.com/indusind_bank 

2. Offline Mediums

  • Customer Care Number

You can connect with the credit card customer care team of IndusInd bank to explain the grievance, complaint, or query in detail and understand the best possible solution to your concern. In case you are internationally located, you can still connect with customer care executives on call.

IndusInd Bank Credit Card Customer Care No. (India)

1860-267-7777

IndusInd Bank Credit Card Customer Care No. (Abroad)

022-4406-6666 / 022-4220-7777

  • SMS

Send an SMS code to get IndusInd bank credit card customer care services like balance update, minimum amount duecredit card statement, etc. You have to just draft an SMS with a specific code and send it to 5676757 from your registered mobile number.

Service Category

SMS Code

CC Bill Payment Due Date / Minimum Due Amount / Total Due Amount

STMT (space) XXXX

Available Credit Limit

BALE (space) XXXX

Current Reward Points

RBALE (space) XXXX

Generate  Credit Card Statement on Email

ESMT (space) XXXX

Block IndusInd Credit Card

BLOCK (space) XXXX

IVR OTP (Primary Credit Card)

OTPC (space) XXXX

  • Letter

You can write a letter to the IndusInd bank credit card customer care department explaining all the details of the query, issues, or grievances and courier to the address mentioned below. You should also attach identity proof along with the letter for the authenticity of the letter.

 

IndusInd Bank Ltd.,

Credit Cards Division,

PO Box 9421, Chakala, MIDC,

Andheri East, Mumbai,

Maharashtra 400 093

 

  • Branch Visit

If you wish to personally meet customer care executives to address your issues, you can go to the nearest IndusInd branch office and discuss your queries, feedback, or grievances. You must ensure that you carry a valid ID proof along, in case there is a need for verification.

 

**Note - IndusInd credit cardholders are advised to use their registered contact details to raise complaints, grievances, etc. It helps the banking officer to track details quickly and eliminate the chances of communication errors.

IndusInd Bank Credit Card Grievance Redressal System

IndusInd bank credit card customer care is a part of the grievance redressal system. The grievance redressal system has three levels, for the evaluation and resolution of the complicated and unresolved issues -

1. Level 1 - Regular Communication Mediums

The regular communication mediums under the grievance redressal system cover contacting  IndusInd bank CC customer care via various online and offline mediums like -

  • Net banking

  • Email

  • Video Call

  • WhatsApp

  • Social Media Platforms

  • IndusInd bank credit card call centre

  • Letter

  • Branch Visit

 

2. Level 2 - Head of Card Services

In situations, where you are not satisfied with the solution suggested by the care team executives, you can contact the IndusInd Head officer of Card Services and address your concerns. You can connect with the Head officer via -

  • Email 

The Head officer of the Card Services’ email address is head.cardservices@indusind.com. Draft an email to this address explaining the concern in detail. The mail should carry details regarding the Indusind Bank credit card, transaction IDs, etc. along with the customer reference number generated at Level 1.

 

  • Letter 

Write a letter to the Head officer of Card Services with detailed information about the grievance or complaint along with necessary details like credit card number, transaction IDs, etc. You will also have to mention the customer reference number generated at Level 1 and attach identity proof for the authenticity of the letter. Courier the letter to this address -

 

Head – Cards Services

IndusInd Bank Ltd.,

701/801, Solitaire Corporate Park,

167, Guru Hargovindji Marg,

Andheri-Ghatkopar Link Road,

Chakala, Andheri East,

Mumbai, Maharashtra 400 093

 

The Head officer will revert with the best possible solution within 7 business days, after receiving the complaint ticket.

3. Level 3 - Principal Nodal Officer 

This is the supreme level of the grievance redressal system. You can contact the Principal Nodal Officer and explain your problems to find a satisfactory solution. You can contact Principal Nodal Officer via -

 

  • Call 

You can speak with the Principal Nodal Officer and explain the issue to them on call at  022 -6641-2200 or 022-6641-2319. It is advisable to keep all the details handy like credit card number, customer reference number generated at Level 1, etc. 

 

  • Email  

IndusInd bank credit card email address of Principal Nodal Officer is nodal.officer@indusind.com. Write an email addressing the concern in detail. The mail should carry details regarding the credit card, transaction IDs, etc. along with the customer reference number generated at Level 1.

 

  • Letter 

Draft a letter to the Principal Nodal officer and address the grievance or complaint  in detail and mention necessary information like credit card number, transaction IDs, etc. You will also have to write the customer reference number generated at Level 1 and attach identity proof for the authenticity of the letter. Courier the letter to this address -

 

Principal Nodal Officer

IndusInd Bank Ltd.,

701/801, Solitaire Corporate Park,

167, Guru Hargovindji Marg,

Andheri-Ghatkopar Link Road,

Chakala, Andheri East,

Mumbai, Maharashtra 400 093

 

In extreme situations, where you do not find a satisfactory solution to your complaints, queries, etc. from IndusInd bank credit card customer care within a month, you can contact RBI (Reserve Bank of India) appointed Banking Ombudsman via the official website of RBI or IndusInd bank.

Services Offered by Indusind Bank Credit Card Customer Care

The services offered by the IndusInd credit card customer care are-

 

  • Net Banking

  • Phone Banking

  • Address

  • Email

  • Video Branch

  • Login

  • Subscribe

  • Balance Enquiry

  • Mini Statement

  • Book Fixed Deposits

  • Transaction Enquiry

  • Bill Payment Due Dates

  • Block and Unblock Credit Card 

  • Credit Limit Update

  • Reward Update

FAQs on Indusind Bank Credit Card Customer Care

  • ✔️How can I complain at IndusInd Bank?

    To register a complaint at IndusInd bank, you can connect with IndusInd card customer care services via email, toll-free numbers, WhatsApp, or any other registered online or offline method. You can choose from various online and offline mediums as per their comfort and convenience.

  • ✔️What is the email ID of the IndusInd Bank credit card?

    Drop an email at premium.care@indusind.com or reachus@indusind.com to connect with IndusInd credit card customer care services via email.

  • ✔️What is the WhatsApp number of IndusInd credit card customer care?

    You can send ‘Hi’ on the IndusInd bank credit card WhatsApp number 022-4406-6666 and register your complaints, grievances, etc.

  • ✔️What is the IndusInd credit card customer care contact number for NRIs?

    NRIs can call on the IndusInd credit card customer care contact number - 022-4406-6666 or 022-4220-7777

  • ✔️Can I directly register my complaint to the Principal Nodal Officer of IndusInd bank?

    You cannot directly reach out to the Principal Nodal Officer with your complaints, grievances, etc. You will have to follow the protocol and connect with the customer care team executives at the initial stage to resolve your concerns.