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What is the PNB Credit Card Customer Care?

Knowing the PNB credit card customer care number can help you in case you have any query about your credit card. All you need to do is call the PNB Credit Card customer care number at 1800 180 2345. In addition to this toll-free option, the bank also has a 24-hour customer helpline number: 0120 – 4616200. Global users can obtain assistance related to credit card queries and other grievances by calling +91 120 4616200. Aside from the PNB Credit Card customer care numbers, the bank also offers other channels for customer care. You can email the bank at or write to the bank’s team at the following address: 


PNB, Credit Card Processing Centre, 


3rd Floor, Rajendra Bhawan, 


Rajendra Place 


New Delhi - 110008

How to Contact PNB Credit Card Customer Care?

To address your questions, you can contact the PNB credit card customer care via phone, email, post, social media, or by visiting your nearest bank branch.

1) Call the PNB Credit Card Customer Care Number

You can call the PNB credit card customer care number from your registered mobile number and have your doubts and issues resolved. The numbers are as follows:

PNB Credit Card Toll Free Number

1800 180 2345

PNB Credit Card Helpline Number (Tolled)

0120 – 4616200

PNB Customer Care Contact Number

1800 180 2222/ 1800 1032 2222/ 0120 2490000 (international customers)

2) Send a Mail on the PNB Credit Card Email ID

You can write your credit card related issue in detail along with your name and phone number, and send it to the PNB credit card customer care email ID- This is the dedicated email iD for credit card related issues. For general concerns the email ID to reach out to is

3) Send PNB Credit Card Complaint via Post

For this, you would need to write your credit card related issue along with your name, registered phone number and customer ID, and send it to the below-mentioned address:

Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008

4) Contact Punjab National Bank Credit Card Customer Care via Social Media

The bank is active on social media too. So if you have any queries with regards to your PNB credit card, you can reach out to the social media handles mentioned below. However, do keep in mind not to post your credit card details on social media channels.

  • Facebook:

  • Twitter:

  • Instagram:

5) Visit the Nearest Punjab National Bank Branch

If the Punjab National Bank credit card toll free number is unreachable you can visit your nearest PNB branch and register your complaint. Do note that you would need to verify your identity for the same, hence carrying a valid ID proof will be useful.

What Issues can be Resolved via PNB Customer Care?

The customer care number of PNB can be used to resolve a host of credit card related concerns. Some of the common ones are listed below:

1. PNB Credit Card Lost

For a stolen or lost credit card, you would need to contact PNB customer care immediately. You can either call the PNB credit card contact number for hot listing on 1800 180 2345 or 0120 4616200 or send a detailed email to Once the bank receives your request your card will be blocked.

2. PNB Credit Card Blocked by Mistake

If you have blocked your credit card by mistake and want to access it again, you can call PNB customer care and request the bank to unblock your card.

What is the PNB Credit Card Redressal System?

Punjab National Bank has a four-level grievance redressal system to escalate your complaints with regard to your credit card.

Level 1: Raise a Complaint via Regular Channels

1. Phone: Call the PNB credit card toll free no 1800 180 2345 or the toll free PNB credit card customer care no 0120 4616200 and connect with a representative to resolve your complaint.


2. Post: Write your complaint and send it via post to the bank at the below-mentioned address:


Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008


3. Email: You can also send in your written complaint via email to the PNB credit card mail ID- For general concerns the email ID is


4. Branch visit: Visit your nearest Punjab National Bank branch and request a bank representative to assist you with the specific credit card related issue(s).

Level 2: Contact the Zonal Manager

Punjab National Bank has zonal managers you can reach out to in case your grievance is not addressed adequately at the first level. The zone-specific details are mentioned below:





Email ID


Shri Ganpat Lal


1-2 Raghunath Nagar Mg Road, Agra,

Uttar Pradesh-282002


Shri Binay Kumar Gupta


4th Floor, Chanakya Building, Near Dinesh Hall, Off Ashram Road, Ahmedabad, Gujarat-380009


Shri Parveen Goyal

0183-2565281, 0183-5017111

SCO 10, Distt. Shopping Complex, Near Passport Office, Ranjit Avenue, Amritsar, Punjab-143001


Shri Praveen Kumar Jain


Vishnu Kumar Gupta

0755-2550476 0755-2550663

Punjab National Zonal Office - 2nd Floor - PNB House 1, Arera Hills, Bhopal,

Madhya Pradesh- 462011


Shri Sanjeev Bhardwaj


J/3, Revenue Plot no.-1561(P), at-Jagamara, PO-Khandagiri, Bhubaneswar, Odisha-751030


Shri. Sandip Kumar Panigrahi


1st Floor, PNB House, Bank Square, Sector- 17 B, Chandigarh


Shri P Mahender


PNB Towers, No.46-49, 4th & 5th Floor, RH Road, Royapettah, Chennai- 600014



Shri Binod Kumar



2nd Floor,7th, Bhikaji Cama Place, New Delhi- 110022

Shri Kolandaivel Meenakshisundaram



Shri Prabir Kumar Tah


City Centre. Red Cross Road, Durgapur,

West Bengal- 713216


Shri Sanjeev Kumar Dhupar


Plot no 5, Institutional Area, Sector-32, Gurugram, Haryana-122001


Shri Shio Shankar Singh


UBI Building, 2nd floor, H.B. Road, Panbazar, Guwahati, Assam- 781001


Shri Sanjeevan Nikhar


(Camp Office) 6-1-73,2nd Floor, Saeed Plaza, Lakdi-Ka-Pul, Hyderabad, Telangana-500 004


Shri Bibhu Prasad Mahapatra


2. Nehru Place, tonk road, Jaipur-302015, Rajasthan


Shri Amit Srivastava


Plot No.43, 1st Floor, 10th E Road, Sardarpura, Jodhpur-342001 Rajasthan


Shri Nabin Kumar Dash


United Tower, 11, Hemanta Basu Sarani, Dalhousie, Kolkata- 700001

Shri Sunil Kumar Goyal


Shri Sunil Agrawal


Shri Sanjay Gupta


Vibhuti Khand Gomti Nagar Lucknow


Shri Sumanta Mohanty


Site no. 5, Ferozepur Road, Ludhiana, 141012 [at]pnb[dot]co[dot]in


Shri Surindar Pal Singh


PNB Zonal Office Lic Building Prabhat Nagar Meerut -250002


Shri Ashwani Kumar


11th Floor, Dalamal House, Jamnalal Bajaj Marg, Nariman Point, Mumbai, Maharashtra- 400021

Shri Ramdas K Hegde



Shri Sanjay Kandpal


2nd Floor Chanakya Towers, R Block Patna, Bihar- 800001


Shri Vadisetti Srinivas


Zonal Office, First floor, Plot No. 46, Sector 24, Opposite Block `A Office Campus, Atal Nagar, Naya Raipurx, Chhattisgarhraipur-492018


Shri Pramod Kumar Dubey


3rd Floor MC Parking Cart Road, Shimla Himachal Pradesh- 171001


Shri Rajendra Kumar Vashishtha


102, 1st Floor, Varanasi Trade Centre, Maqbool Alam Road, Varanasi, Uttar Pradesh- 221 002

Level 3: Contact the Principal Nodal Officer

If your issue is still not resolved, you can contact the principal nodal officer on the below mentioned address and resolve your complaint.


Principal Nodal Officer

Sh. Satyawan Ohlan

General Manager

Customer Care Centre

Plot No. 4, Sector-10, Dwarka

New Delhi-110075




If you still do not receive a response or are not satisfied with the response provided by the Principal Zonal Officer within one month of registering the complaint, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the Punjab National Bank official website or on the RBI website.

PNB Credit Card Customer Care E-mail Address

You can reach out to the PNB Credit Card Customer Care via email by writing to the official customer care Email ID. Writing an email would imply that you can maintain a record of your conversation with the banking executive and, if the need arises, use it for future reference.

To contact Punjab National Bank credit card customer care, the Punjab national bank email address is   


The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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FAQs on PNB Credit Card Customer Care

What issues can PNB credit card customer care resolve?

 The PNB cust care can help you get quick resolution to a host of issues. Some of the common issues that you can resolve include credit card block, theft reporting, incorrect billing, contact details modification, etc.

What is the PNB credit card toll free number?

 The PNB customer care 24x7 toll-free helpline for credit cards is 1800 180 2345.

How can I connect with PNB cust care?

 To address your questions, you can contact the PNB card customer care via phone, email, post, social media, or by visiting your nearest bank branch.

How do I block my PNB Bank credit card?

You can block your Punjab National bank credit card by calling the customer care helpline numbers. You can also visit the nearest bank branch and get help from a banking executive in blocking your PNB bank credit card.

How can I post a letter to PNB Bank?

If you have any complaints or queries, you can send a letter to the Punjab National bank at the following address:

Punjab National Bank

Customer Service Department

Sector 10, Dwarka

New Delhi 110 075

Whom should I contact in case my PNB credit card is not working?

There are several ways you can get in touch with the customer care team in case your PNB credit card stops working. You can call the PNB credit card customer care number from your registered number, send an email or write a letter and post it to the official address. You can also contact the customer care team via social media platforms like Facebook, Twitter, and Instagram. Lastly, you can visit your nearest PNB branch and register the complaint of your credit card not working.

What other services can I get by calling the customer care number?

There are a host of services that can be resolved by calling the customer care division. Some of the services that you can avail of are blocking your credit card, reporting theft or misplacement of the credit card, changes in the contact details like address or phone number, any discrepancies in the billing details, and more.

What should I do if I find a wrong or unauthorized transaction on my PNB card?

It is advisable to take immediate action if you find any wrong or unauthorized transactions on your PNB card. One way is to call the customer care number and report any unapproved transactions to the customer care executive immediately. The other way is to instantly block your PNB credit card using the net banking portal or through customer care service.

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