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YES Bank is one of India’s leading credit card issuers. They have earned the trust of their customers by providing diligent service. This is partly driven by their dedicated customer service team.

 

You can connect with YES Bank’s credit card customer care team by calling their customer care helpline. Here are the contact numbers: 1800-103-1212 and 1800-103-6000.

How to Contact YES Bank Credit Card Customer Care

There are a few different ways to get in touch with YES Bank’s customer care team. Here are a few of them: 

1. Call YES Bank’s Credit Card Customer Care Helpline 

You can call YES Bank’s credit card customer care helpline: 

Credit Card Variant 

Customer Care Number 

YES First/Premia

1800 103 6000

YES Prosperity

1800 103 1212

YES Bank credit cardholders from outside of India can call on 02250795101. 

2. Send an Email to YES Bank’s Credit Card Customer Care 

You can also connect with YES Bank’s customer care team by emailing them on yestouchcc@yesbank.in.

3. YES Bank Credit Card Customer Service through SMS

While the SMS option for credit card services is not functional currently, you can always use the option applicable for general banking-related queries.

 

All you need to do is simply SMS ‘HELP’ space <CUST ID> to this number +91 9552220020. The concerned representative may transfer your query to the credit card customer care team. Here, CUST ID refers to your YES Bank customer ID.

4. YES Bank Credit Card Customer Care via Net Banking

You can quickly contact the customer care team by raising a complaint via the net banking portal of YES Bank. Visit the official website of YES Bank at https://www.yesbank.in/ and fill in a complaint form stating your credit card concern. 

 

Once you complete the form and send it across, the team will contact you at the earliest.

5. YES Bank Credit Card Customer Care via Social Media

To raise credit card-related concerns, you can use the following social media platforms: 

 

Remember not to share any confidential financial information while filing your complaint.

6. YES Bank Credit Card Customer Care Postal Address

You can send a letter to the corporate office of YES Bank to address your query. Just ensure you explain your concern in detail and attach the necessary proof of identification before sending the letter to:

  • Corporate Headquarters:

YES Bank House

 

Off Western Express Highway,

 

Santacruz (East), Mumbai

 

Maharashtra 400 055

  • Northern Regional Corporate Office:

YES Bank Limited,

 

Max Towers, Level 4,5 & 14A


Sector 16B, Noida


Uttar Pradesh 201301

7. YES Bank Credit Card Enquiries

Now that you know YES Bank credit card customer care numbers and other ways to contact the customer care team, here are a few common enquiries and ways to resolve them.

 

When you lose your credit card or the card is stolen, contact the team at YES Bank credit card customer care number 1800-103-1212 if you reside in India. If you are an NRI customer, you can contact the team at 91-22-50795101.

 

Alternatively, you may block the card by logging into your net banking portal or using your mobile app. In case your card is blocked for any reason, you can activate the same by contacting the YES Bank credit card customer care number.

 

Based on the reason for blocking the card, the team may unblock it or replace your existing card with a new one. It may take at least 7 days for you to get a card replacement from YES Bank.

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City-Wise Customer Care Details of YES Bank Credit Card

Here is the list of city-wise YES Bank credit card customer care contact numbers:

City

Contact No.

City

Contact No.

City

Contact No.

Lucknow

5223 948 9373

Patna

06123 948 9373

Ahmedabad

079 2658 6718,
079 2658 2357

Chandigarh

1723 948 9373

Diphu

367139489373

Bengaluru

080 2227 5629,
080 2221 0771

Ludhiana

1613 948 9373

Miao

38063 948 9373

Bhopal

0755 2573 776, 0755 2573 772

Delhi NCR

011 3948 9373

Visakhapatnam

8913 948 9373

Hyderabad

040 2324 3970,
040 2321 0013

Mumbai

022 3948 9373

Tirupati

8773 948 9373

 

 

Jaipur

0141 5101 331, 0141 5107 973

Chennai

044 2539 5963, 044 2539 9159, 044 2539 9170

 

 

YES Bank Credit Card Customer Care Number for International Customers

If you need assistance with your YES Bank credit card while overseas, you can reach out to the region-specific numbers mentioned below:

USA

1833-380-0149

Canada

1833-491-0559

UK

800-048-9153

UAE

800-0357-02510

Other overseas customers

91-22-50795101

YES Bank Credit Card Redressal System

There are three levels of the YES Bank credit card grievance redressal system, which are listed below:

Level 1: Contact Branch Manager

You can go to the bank’s branch and file a complaint in the complaint register. This registration is offered at all YES Bank locations. 

Contact the Branch Manager of the closest branch in your city and explain the situation. They will listen to your query and provide a solution accordingly. Alternatively, you may visit the bank portal and file a complaint online. 

 

You may also email the bank stating your concern briefly or call the YES Bank credit card customer care number.

Level 2: Grievance Redressal Officer

If you are not satisfied with the solution provided at Level 1,  you may contact the Grievance Redressal Officer. Kindly note the details of the Head of Grievance Redressal:

 

Sangeeta P

Head – Grievance Redressal,

YES Bank Limited, YES Bank House,

Off Western Express Hwy, Santacruz (E), 

Mumbai, Maharashtra 400 055

Phone: 022 3948 9373

Email: head.grievanceredressal@yesbank.in

Level 3: Principal Nodal Officer

If you are still waiting for an adequate response from the Grievance Redressal Officer at level two, you can reach out to the Nodal Officer. The contact information of the Principal Nodal Officer is mentioned below:

 

Shefali Singh Moza

Principal Nodal Officer,

YES Bank Limited, YES Bank House,

Off Western Express Hwy, Santacruz (E), 

Mumbai, Maharashtra 400 055

Phone: 022-39489374

Email: principal.nodalofficer@yesbank.in

 

In case your YES Bank credit card complaint is not resolved satisfactorily by the Bank’s customer care even after 30 days from the initial complaint, you can contact the Banking Ombudsman. 

 

You can learn more about the Integrated Ombudsman Scheme of the Reserve Bank of India (RBI) and get the necessary details on the YES Bank website, RBI website, or at the nearest bank branch.

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YES Bank Nodal Officer’s Contact Details

for some of the important centres are mentioned below:

Centre

Area of Operation

Contact Details of YES Bank Nodal Officers

New Delhi (I)

North, North-West, West, South-West, New Delhi and South districts of Delhi 

Sunaina Gupta

YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057

  • Phone: 011 4943 3455

  • E-mail: sunaina.gupta@yesbank.in

New Delhi (II)

Haryana (except

Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh

Sunaina Gupta

YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057

  • Phone: 011 4943 3455

  • E-mail: sunaina.gupta@yesbank.in

New Delhi (III)

North-East, Central, Shahdara, East and South-East districts of Delhi 

Sunaina Gupta

YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110057

  • Phone: 011 4943 3455

  • E-mail: sunaina.gupta@yesbank.in

 

Bengaluru

Karnataka

Vinodh Sarran

YES Bank Ltd, Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bengaluru, Karnataka 560 001

  • Phone: 080 4917 9910

  • E-mail: vinodh.sarran@yesbank.in

Mumbai (I)

Districts of Mumbai, Mumbai Suburban and Thane

Taroon Shahani

YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055

  • Phone: 022 6507 7794

  • Email: taroon.shahani@yesbank.in

Mumbai (II)

Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)

Taroon Shahani

YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055

  • Phone: 022 6507 7794

  • Email: taroon.shahani@yesbank.in

Kolkata

West Bengal and Sikkim

Sabyasachi Mohanty

YES Bank Ltd, Ground Floor, 45, Jhowtala Road, Kolkata, West Bengal 700 019

  • Tel No: 033 4058 1300

  • Contact Centre : 1800 1200

  • Email: sabyasachi.mohanty1@yesbank.in

Ahmedabad

Union Territories of Dadra and Nagar Haveli, Gujarat, and Union Territories of Daman and Diu 

Mr. Sharad Saraiya

YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad

  • Pin code: 380009

  • Phone: 079 30459101

  • Contact centre: 1800 1200

sharad.saraiya@yesbank.in

Bhopal

Madhya Pradesh

Mr. Sharad Saraiya

  • Back up: Mr Kapil Arora

YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh

  • Pin code: 462011

  • Phone: 0755 6612002

  • Contact centre: 1800 1200

ankur.bansal2@yesbank.in

Bhubaneshwar

Odisha

Mr. Tushar Kanti Roy

  • Back up: Mr. Saswat Jena

YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa

  • Pin code:751009

  • Phone: 0674 2598012

  • Contact centre: 1800 1200

tusharkanti.roy@yesbank.in

Chandigarh

Punjab, Himachal Pradesh, Yamuna Nagar, Union Territory of Chandigarh and Panchkula, and Ambala Districts of Haryana.

Mr Bhupinder Pal Singh

YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh

  • Pin code: 160017

  • Phone: 0172 5037064

  • Contact centre: 1800 1200

bhupinder.singh7@yesbank.in

Chennai

Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands

Mr. Vinodh Sarran

  • Back up: Shylaja Srinivas

YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai

  • Pin code: 600 034

  • Phone: 044 66765000

  • Contact centre: 1800 1200

vinodh.sarran@yesbank.in

Guwahati

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura

Mr. Tushar Kanti

  • Back up: Mr. Ashim Kumar Das

YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati

  • Pin code: 781 005

  • Phone: 0361 7187552

  • Contact centre: 1800 1200

tusharkanti.roy@yesbank.in

Hyderabad

Telangana and Andhra Pradesh

Mr Somesh Varman

  • Back up: Mr C S J R Murthy

YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad

  • Pin code: 500 003

  • Phone: 040 42426900

  • Contact centre: 1800 1200

ravindrakumar.maley@yesbank.in

Jaipur

Rajasthan

Mr Sharad Saraiya

  • Back up: Mr Vipin Vyas

YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan

  • Pin code: 302 001

  • Phone: 0141 3329136

  • Contact centre: 18001200

sharad.saraiya@yesbank.in

Kanpur

Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)

Mr. Pawan Kumar Tejpaul

  • Back up: Mr. Atin Khare

YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur

  • Pin code: 208 001

  • Phone: 0512 6710139

  • Contact centre: 1800 1200

pawan.tejpaul@yesbank.in

Patna

Bihar

Mr. Tushar Kanti Roy

  • Back up: Mr. Anand Kumar

YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna

  • Pin code: 800 001

  • Phone: 0612 3009003/ 02

  • Contact centre: 1800 1200

tusharkanti.roy@yesbank.in

Thiruvananthapuram

Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region)

Mr. Vinodh Sarran

  • Back up: Mr. Binoj Davies

YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M.G. Road Thiruvananthapuram

  • Pin code: 695001

  • Phone: 0484 2809828

  • Contact centre: 1800 1200

vinodh.sarran@yesbank.in

Ranchi

Jharkhand

Mr. Tushar Kanti Roy

  • Back up: Mr. Himanshu Kumar

YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand

  • Pin code: 834001

  • Phone: 0651 2212711 / 713

  • Contact centre: 1800 2000

tusharkanti.roy@yesbank.in

Dehradun

State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)

Mr. Tejpreet Singh

  • Back up: Mr Vikas Sinha

YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand

  • Pin code: 249201

  • Phone: 0135 3061056

  • Contact centre: 1800 2000

tejpreet.singh@yesbank.in

Raipur

Chhattisgarh

Mr. Tushar Kanti

  • Back up: Mr. Priyadutta Panigrahi

YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh

  • Pin code: 492001

  • Phone: 0771 4210202

  • Contact centre: 1800 2000

tusharkanti.roy@yesbank.in

Jammu

State of Jammu and Kashmir

Mr Bhupinder Pal Singh

  • Back up: Mr. Kapil Gupta

YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu

  • Pin code: 180004

  • Phone: 0191 2439871

  • Contact centre: 1800 2000

bhupinder.singh7@yesbank.in

Banking Ombudsman

It is crucial to highlight that YES Bank has a transparent and accommodating grievance procedure. The RBI's 2006 Banking Ombudsman Scheme applies to the bank. If your issue is not resolved within 30 days, you can get in touch with your city's Banking Ombudsman.

 

Additionally, you can get details related to various credit card types from different lenders on Bajaj Markets. 

DISCLAIMER

The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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FAQs on YES Bank Credit Card Customer Care

You can call the YES Bank credit card customer helpline number or contact the bank via email, net banking, branch visit, SMS, social media, or post.

Talk to a YES Bank customer care executive about your credit card by calling them on  1800-103-1212.

Register a complaint by getting in touch with YES Bank’s credit card customer care.

You can call YES Bank’s customer care no. to help you block your credit card, understand offers, and much more.

The bank has a 24/7 toll-free number, 1800-103-1212, which can be used by anyone in India to call YES Bank customer care.

You can call YES Bank customer care to ask about your reward points.

You can close your credit card by contacting the Yes Bank credit card customer care executives via phone banking or email. Closing or cancelling a YES Bank credit card is simple and hassle-free.

The bank usually tries to respond within 7 working days. However, make sure you provide clear details and state the complaint reference number.

Yes, you can redeem your credit card reward points by contacting the YES Bank customer care team.

 

The YES Bank credit card customer care number for NRIs is 91-22-50795101.

The 24/7 toll-free customer care number for the YES Bank credit card is 1800-103-1212.

 

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