How can I register a complaint with YES Bank?

Register a complaint by getting in touch with YES Bank’s credit card customer care.

Yes Bank Credit Card Customer Care Number

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YES Bank is one of India’s leading credit card issuers. They have earned the trust of their customers by providing diligent service. This is partly driven by their dedicated customer service team.

You can connect with YES Bank’s credit card customer care team by calling their customer care helpline. Here are the contact numbers: 1800-103-1212 and 1800-103-6000.

How to Contact YES Bank Credit Card Customer Care

There are a few different ways to get in touch with YES Bank’s customer care team. Here are a few of them:

1. Call YES Bank’s Credit Card Customer Care Helpline

You can call YES Bank’s credit card customer care helpline:

Credit Card Variant	Customer Care Number
YES First/Premia	1800 103 6000
YES Prosperity	1800 103 1212

YES Bank credit cardholders from outside of India can call on 02250795101.

2. Send an Email to YES Bank’s Credit Card Customer Care

You can also connect with YES Bank’s customer care team by emailing them on yestouchcc@yesbank.in.

3. YES Bank Credit Card Customer Service through SMS

While the SMS option for credit card services is not functional currently, you can always use the option applicable for general banking-related queries.

All you need to do is simply SMS ‘HELP’ space <CUST ID> to this number +91 9552220020. The concerned representative may transfer your query to the credit card customer care team. Here, CUST ID refers to your YES Bank customer ID.

4. YES Bank Credit Card Customer Care via Net Banking

You can quickly contact the customer care team by raising a complaint via the net banking portal of YES Bank. Visit the official website of YES Bank at https://www.yesbank.in/ and fill in a complaint form stating your credit card concern.

Once you complete the form and send it across, the team will contact you at the earliest.

5. YES Bank Credit Card Customer Care via Social Media

To raise credit card-related concerns, you can use the following social media platforms:

Facebook: https://www.facebook.com/YESBANK/
Twitter: https://twitter.com/yesbank
Instagram: https://www.instagram.com/yes_bank

Remember not to share any confidential financial information while filing your complaint.

6. YES Bank Credit Card Customer Care Postal Address

You can send a letter to the corporate office of YES Bank to address your query. Just ensure you explain your concern in detail and attach the necessary proof of identification before sending the letter to:

Corporate Headquarters:

YES Bank House

Off Western Express Highway,

Santacruz (East), Mumbai

Maharashtra 400 055

Northern Regional Corporate Office:

YES Bank Limited,

Max Towers, Level 4,5 & 14A

Sector 16B, Noida

Uttar Pradesh 201301

7. YES Bank Credit Card Enquiries

Now that you know YES Bank credit card customer care numbers and other ways to contact the customer care team, here are a few common enquiries and ways to resolve them.

When you lose your credit card or the card is stolen, contact the team at YES Bank credit card customer care number 1800-103-1212 if you reside in India. If you are an NRI customer, you can contact the team at 91-22-50795101.

Alternatively, you may block the card by logging into your net banking portal or using your mobile app. In case your card is blocked for any reason, you can activate the same by contacting the YES Bank credit card customer care number.

Based on the reason for blocking the card, the team may unblock it or replace your existing card with a new one. It may take at least 7 days for you to get a card replacement from YES Bank.

City-Wise Customer Care Details of YES Bank Credit Card

Here is the list of city-wise YES Bank credit card customer care contact numbers:

City	Contact No.	City	Contact No.	City	Contact No.
Lucknow	5223 948 9373	Patna	06123 948 9373	Ahmedabad	079 2658 6718, 079 2658 2357
Chandigarh	1723 948 9373	Diphu	367139489373	Bengaluru	080 2227 5629, 080 2221 0771
Ludhiana	1613 948 9373	Miao	38063 948 9373	Bhopal	0755 2573 776, 0755 2573 772
Delhi NCR	011 3948 9373	Visakhapatnam	8913 948 9373	Hyderabad	040 2324 3970, 040 2321 0013
Mumbai	022 3948 9373	Tirupati	8773 948 9373
Jaipur	0141 5101 331, 0141 5107 973	Chennai	044 2539 5963, 044 2539 9159, 044 2539 9170

YES Bank Credit Card Customer Care Number for International Customers

If you need assistance with your YES Bank credit card while overseas, you can reach out to the region-specific numbers mentioned below:

USA	1833-380-0149
Canada	1833-491-0559
UK	800-048-9153
UAE	800-0357-02510
Other overseas customers	91-22-50795101

YES Bank Credit Card Redressal System

There are three levels of the YES Bank credit card grievance redressal system, which are listed below:

Level 1: Contact Branch Manager

You can go to the bank’s branch and file a complaint in the complaint register. This registration is offered at all YES Bank locations.

Contact the Branch Manager of the closest branch in your city and explain the situation. They will listen to your query and provide a solution accordingly. Alternatively, you may visit the bank portal and file a complaint online.

You may also email the bank stating your concern briefly or call the YES Bank credit card customer care number.

Level 2: Grievance Redressal Officer

If you are not satisfied with the solution provided at Level 1, you may contact the Grievance Redressal Officer. Kindly note the details of the Head of Grievance Redressal:

Sangeeta P

Head – Grievance Redressal,

YES Bank Limited, YES Bank House,

Off Western Express Hwy, Santacruz (E),

Mumbai, Maharashtra 400 055

Phone: 022 3948 9373

Email: head.grievanceredressal@yesbank.in

Level 3: Principal Nodal Officer

If you are still waiting for an adequate response from the Grievance Redressal Officer at level two, you can reach out to the Nodal Officer. The contact information of the Principal Nodal Officer is mentioned below:

Shefali Singh Moza

Principal Nodal Officer,

YES Bank Limited, YES Bank House,

Off Western Express Hwy, Santacruz (E),

Mumbai, Maharashtra 400 055

Phone: 022-39489374

Email: principal.nodalofficer@yesbank.in

In case your YES Bank credit card complaint is not resolved satisfactorily by the Bank’s customer care even after 30 days from the initial complaint, you can contact the Banking Ombudsman.

You can learn more about the Integrated Ombudsman Scheme of the Reserve Bank of India (RBI) and get the necessary details on the YES Bank website, RBI website, or at the nearest bank branch.

YES Bank Nodal Officer’s Contact Details

for some of the important centres are mentioned below:

Centre	Area of Operation	Contact Details of YES Bank Nodal Officers
New Delhi (I)	North, North-West, West, South-West, New Delhi and South districts of Delhi	Sunaina Gupta YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057 Phone: 011 4943 3455 E-mail: sunaina.gupta@yesbank.in
New Delhi (II)	Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	Sunaina Gupta YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057 Phone: 011 4943 3455 E-mail: sunaina.gupta@yesbank.in
New Delhi (III)	North-East, Central, Shahdara, East and South-East districts of Delhi	Sunaina Gupta YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110057 Phone: 011 4943 3455 E-mail: sunaina.gupta@yesbank.in
Bengaluru	Karnataka	Vinodh Sarran YES Bank Ltd, Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bengaluru, Karnataka 560 001 Phone: 080 4917 9910 E-mail: vinodh.sarran@yesbank.in
Mumbai (I)	Districts of Mumbai, Mumbai Suburban and Thane	Taroon Shahani YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055 Phone: 022 6507 7794 Email: taroon.shahani@yesbank.in
Mumbai (II)	Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)	Taroon Shahani YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055 Phone: 022 6507 7794 Email: taroon.shahani@yesbank.in
Kolkata	West Bengal and Sikkim	Sabyasachi Mohanty YES Bank Ltd, Ground Floor, 45, Jhowtala Road, Kolkata, West Bengal 700 019 Tel No: 033 4058 1300 Contact Centre : 1800 1200 Email: sabyasachi.mohanty1@yesbank.in
Ahmedabad	Union Territories of Dadra and Nagar Haveli, Gujarat, and Union Territories of Daman and Diu	Mr. Sharad Saraiya YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad Pin code: 380009 Phone: 079 30459101 Contact centre: 1800 1200 sharad.saraiya@yesbank.in
Bhopal	Madhya Pradesh	Mr. Sharad Saraiya Back up: Mr Kapil Arora YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh Pin code: 462011 Phone: 0755 6612002 Contact centre: 1800 1200 ankur.bansal2@yesbank.in
Bhubaneshwar	Odisha	Mr. Tushar Kanti Roy Back up: Mr. Saswat Jena YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa Pin code:751009 Phone: 0674 2598012 Contact centre: 1800 1200 tusharkanti.roy@yesbank.in
Chandigarh	Punjab, Himachal Pradesh, Yamuna Nagar, Union Territory of Chandigarh and Panchkula, and Ambala Districts of Haryana.	Mr Bhupinder Pal Singh YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin code: 160017 Phone: 0172 5037064 Contact centre: 1800 1200 bhupinder.singh7@yesbank.in
Chennai	Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands	Mr. Vinodh Sarran Back up: Shylaja Srinivas YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 Phone: 044 66765000 Contact centre: 1800 1200 vinodh.sarran@yesbank.in
Guwahati	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura	Mr. Tushar Kanti Back up: Mr. Ashim Kumar Das YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati Pin code: 781 005 Phone: 0361 7187552 Contact centre: 1800 1200 tusharkanti.roy@yesbank.in
Hyderabad	Telangana and Andhra Pradesh	Mr Somesh Varman Back up: Mr C S J R Murthy YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad Pin code: 500 003 Phone: 040 42426900 Contact centre: 1800 1200 ravindrakumar.maley@yesbank.in
Jaipur	Rajasthan	Mr Sharad Saraiya Back up: Mr Vipin Vyas YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan Pin code: 302 001 Phone: 0141 3329136 Contact centre: 18001200 sharad.saraiya@yesbank.in
Kanpur	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Mr. Pawan Kumar Tejpaul Back up: Mr. Atin Khare YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 Phone: 0512 6710139 Contact centre: 1800 1200 pawan.tejpaul@yesbank.in
Patna	Bihar	Mr. Tushar Kanti Roy Back up: Mr. Anand Kumar YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 Phone: 0612 3009003/ 02 Contact centre: 1800 1200 tusharkanti.roy@yesbank.in
Thiruvananthapuram	Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region)	Mr. Vinodh Sarran Back up: Mr. Binoj Davies YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M.G. Road Thiruvananthapuram Pin code: 695001 Phone: 0484 2809828 Contact centre: 1800 1200 vinodh.sarran@yesbank.in
Ranchi	Jharkhand	Mr. Tushar Kanti Roy Back up: Mr. Himanshu Kumar YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 Phone: 0651 2212711 / 713 Contact centre: 1800 2000 tusharkanti.roy@yesbank.in
Dehradun	State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Mr. Tejpreet Singh Back up: Mr Vikas Sinha YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 Phone: 0135 3061056 Contact centre: 1800 2000 tejpreet.singh@yesbank.in
Raipur	Chhattisgarh	Mr. Tushar Kanti Back up: Mr. Priyadutta Panigrahi YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 Phone: 0771 4210202 Contact centre: 1800 2000 tusharkanti.roy@yesbank.in
Jammu	State of Jammu and Kashmir	Mr Bhupinder Pal Singh Back up: Mr. Kapil Gupta YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 Phone: 0191 2439871 Contact centre: 1800 2000 bhupinder.singh7@yesbank.in

Banking Ombudsman

It is crucial to highlight that YES Bank has a transparent and accommodating grievance procedure. The RBI's 2006 Banking Ombudsman Scheme applies to the bank. If your issue is not resolved within 30 days, you can get in touch with your city's Banking Ombudsman.

Additionally, you can get details related to various credit card types from different lenders on Bajaj Markets.

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The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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FAQs on YES Bank Credit Card Customer Care

You can call the YES Bank credit card customer helpline number or contact the bank via email, net banking, branch visit, SMS, social media, or post.

Talk to a YES Bank customer care executive about your credit card by calling them on 1800-103-1212.

You can call YES Bank’s customer care no. to help you block your credit card, understand offers, and much more.

The bank has a 24/7 toll-free number, 1800-103-1212, which can be used by anyone in India to call YES Bank customer care.

You can call YES Bank customer care to ask about your reward points.

You can close your credit card by contacting the Yes Bank credit card customer care executives via phone banking or email. Closing or cancelling a YES Bank credit card is simple and hassle-free.

The bank usually tries to respond within 7 working days. However, make sure you provide clear details and state the complaint reference number.

Yes, you can redeem your credit card reward points by contacting the YES Bank customer care team.

The YES Bank credit card customer care number for NRIs is 91-22-50795101.

The 24/7 toll-free customer care number for the YES Bank credit card is 1800-103-1212.