SBI Credit Card Customer Care

Know About SBI Credit Card Customer Care

As we all know, applying for a credit card in India is a simple process. Unlike previous times, you no longer have to visit the bank branch in-person to fill out the application form and submit the documents. It can be done online quickly and securely.

Besides this, with more and more financial institutions shifting their operations online has undoubtedly helped them drive business. The State Bank of India (SBI) has made its services and facilities available online. Moreover, it has given the customers quick access to various banking operations, whether they are at home or on the go.

Thanks to digital advancements in the industry, customers can also get their bank-related queries resolved with the help of the customer care service. Particularly in the case of credit card issues, the bank has a dedicated team working at the SBI credit card customer care to help the people.

So, if you want to raise any complaints or gain insights on your SBI credit card deals, keep reading. You can get in touch with a representative by contacting on the following numbers:

• SBI credit card customer care toll free number – 1800 180 1290
• SBI credit card customer care city wise number – <STD code> 39020202

The SBI card customer care is quite prompt to resolve any credit-card related queries. Further, in this section, we will be discussing the different modes of contact that you can use to get in touch with the SBI credit card customer support.

SBI Bank Customer Care - Modes of Contact

You can use the following methods of contact to get in touch with an executive at the SBI card customer support.

1. SMS service

2. Call service

3. Email service

4. Postal service

5. Contact via Social Media accounts

We have explained each mode of contact in detail below so that you can raise your SBI credit card complaint at any time, anywhere.

SBI Credit Card SMS Service

The SBI credit cardholders can get their queries resolved and gain insights on their credit card details by using the SMS service. Based on what credit card information you need from the SBI credit card helpline, use the format provided below and send the SMS on 5676791 from your registered mobile number.

Note that you will be charged a nominal premium for each SMS you send to the SBI card helpline. The amount charged depends on your network operator.

SBI Credit Card Call Service

As mentioned earlier, the SBI card complaints can be raised using the call service as well. The following pointers give an overview of the SBI credit card customer care number and the services you can avail by calling on it.

• To raise any queries related to your SBI credit card, you can contact the SBI credit card toll free number 1800 180 1290.
• You can also use the SBI credit card helpline number (tolled) 1860 180 1290.
• Alternatively, you can also contact the SBI card customer care number <STD code> 39020202.

In case your SBI credit card is stolen or lost, you can use the SBI credit card helpline no. 1860 180 1290 or the city wise SBI Bank credit card customer care number <STD code> 39020202. Note that some charges may be applicable when you call on these numbers. However, the SBI credit card toll free no. To raise the same request is 1800 180 1290.

If your credit card has been permanently blocked, you can call on the SBI credit card customer care contact number or the SBI card toll free number (both same as above) and request them to reactivate it. Note that the reactivation process needs to be done within three months of your card being blocked. Post this period; you will have to apply for a new SBI credit card.

Besides this, SBI also offers hassle-free missed call service. The following table gives an overview of the services and the SBI card helpline number(s) you need to give a missed call on from your registered mobile number.

SBI Credit Card Email Service

In case you prefer contacting the SBI credit card customer care using an email, you can certainly do so. You can either –

1. Visit the SBI website or go to the ‘Contact Us’ section. At the end of the page, you will see the ‘Email Us’ option. Select it, fill out the necessary details, and send it across.

2. On the other hand, you can send your credit card query on customercare@sbicard.com

SBI Credit Card Postal Service

For people who are more comfortable writing a letter and sending it across to the bank can raise their SBI credit card queries by doing so. Note that the query needs to be explained in detail in the letter, and the concerned person should include some identification proof such as Customer ID or Card Number. The letter should be sent to the following address:

• Correspondence:

SBI Card,

P.O. Bag 28,

GPO,

New Delhi – 110001

• Head Office:

SBI Card,

Correspondence Department,

DLF Infinity Towers,

Tower C, 10-12 Floor, Block 2, Bldg 3,

DLF Cyber City,

Gurgaon – 122002,

Haryana, India

SBI Credit Card Customer Care Contact via Social Media

The SBI customer care service is very active on social media as well. You can raise your credit card-related queries on their social media handles as given below –

• Twitter: @SBICard_Connect

Submit your query in the form of a tweet and a representative from the SBI credit card customer care will get in touch with you to resolve the said issue. Besides this, SBI also offers to resolve queries of their international customers. Keep reading to know more about the SBI international helpline numbers.

SBI Credit Card International Helpline Numbers

The international customers or NRIs can get their queries resolved by contacting the SBI card customer service number. The SBI credit card customer service number for international customers or NRIs is given in the table below –

Furthermore, if your issue is not resolved even after contacting the SBI card toll free no. or the SBI credit card customer care phone number (tolled), you can follow the escalation matrix and get them sorted as soon as possible. For this, you need to be aware of the SBI credit card redressal system.

SBI Credit Card Redressal System

The redressal system or the SBI escalation matrix is as follows –

1. Query Resolution

First, you need to follow the basic ways to raise your SBI credit card-related queries. You can use any one of the different modes of contacts explained above for this purpose. Moreover, you can also visit the nearest bank branch and have your queries addressed in-person.

2. Complaint Management Team

In case you do not receive any revert after contacting the SBI credit card customer care phone number or via any other method, you can escalate the issue to the team of experienced managers. You can send a letter to them describing your complaint and providing an identity proof (Customer ID or Card Number) to the following address:

Manager- Customer Services

SBI Cards & Payment Services Pvt. Ltd.

DLF Infinity Towers, Tower C

12th Floor, Block 2, Building 3

DLF Cyber City,

Gurgaon 122002 (Haryana) India

3. Nodal Officer

If you do not receive any response on your query, even after writing to the complaint management team, you can proceed to contact the Nodal Officer. You can get in touch with the said authority by –

• Email: nodalofficer@sbicard.com
• Postal:

Nodal Officer, SBI Card

PO bag 28 – GPO

New Delhi 110001

Alternatively, you can contact the principal nodal officer, Ms Rupali Bhardwaj, via email on PrincipalNodalOfficer@sbicard.com

In case you still don’t receive any feedback from the nodal officer, you can contact the customer service head via email on CustomerServiceHead@sbicard.com