SBI Credit Card Customer Care Number

SBI Credit Card Customer Care Number

A Fortune 500 company, SBI, provides easy yet innovative banking and financial solutions to its consumers. It has grown to become the leading Indian Multinational statutory body with over 200 years of rich heritage and legacy.  It is a people’s first bank so you can easily connect with their customer care executive. 

Have a complaint about your SBI Credit Card? Raise your query or file a complaint by contacting the SBI Credit Card Customer Care by following these steps -

1. Call on SBI toll-free number - 1800 180 1290

2. Call on SBI tolled-number - 1860 180 1290/ 1860 500 1290

3. SBI Credit Card Customer Care city-wise number-  <STD Code> 3902 0202

4. Call on IRCTC SBI Card helpline number - 1860 500 1295/ 1800 180 1295/ <STD Code> 3902 1212

SBI Credit Card Customer Care Number for Missed Call Service

SBI also offers a hassle-free missed call service that you can use to reach SBI credit card customer care from your registered mobile number and avail the below-mentioned services.

SBI Credit Card Customer Care Number for Blocking Credit Cards

In case your SBI credit card is lost or stolen, you can block it by calling the SBI Card helpline no. at 1860 180 1290 or 1860 500 1290 or the city-wise SBI credit card customer care number <STD code> 3902 0202. You can also call on the SBI credit card toll-free no. 1800 180 1290 and block your lost or stolen card. The same numbers can be used to reactivate your permanently blocked card. Note that the reactivation process needs to be done within three months of your card being blocked. Post this period, you will have to re-apply for a credit card.

SBI Card Customer Care Number for International Customers

State Bank of India has dedicated helpline numbers for SBI credit card customers at international locations. Here is a list of SBI credit card helpline numbers based on location:

How to Contact the SBI Card Customer Care via SMS?

You can resolve your queries as well as get the necessary assistance with regards to your SBI credit card by reaching out to the SBI Card customer care via SMS. Based on the type of information you need from the SBI credit card helpline, you can type in your query in the associated format and send the SMS to 5676791 from your registered mobile number.

Note that you will be charged a nominal amount for each SMS you send to the SBI credit card helpline. The amount charged depends on the tariff set by your network operator.

How to Contact the SBI Card Customer Care via Email?

In case you want to contact the SBI Card customer care via email, you can do so in two ways:

1) Email SBI Card Customer Care from the Contact Us Page

1. Go to the ‘Contact Us’ section on the SBI website.

2. Click on the ‘Email Us’ option.

3. Fill in the necessary details and mention your query in detail.

4. Click on ‘Send’.

2) Send an Email on the Official SBI Credit Card Customer Care Email ID

The SBI credit card customer care helpline can also be reached via email. The official SBI credit card customer ID is customercare@sbicard.com.

How to Contact the SBI Card Customer Care via Social Media?

Most noted banks, including SBI, offer the opportunity to contact customer care via social media handles. However, do note that you should not reveal sensitive information such as your credit card number, CVV, OTP, etc., in your message/post.

Facebook: www.facebook.com/sbicard

Twitter: @SBICard_Connect

Instagram: @sbicard_connect

How to Contact the SBI Credit Card Customer Care via Post?

SBI offers you the opportunity to raise your SBI credit card queries via post too. Explain your query in detail in the letter as well as include proof of identification, such as your customer ID or your SBI credit card number. The letter should be sent to the following address:

SBI Card Correspondence Address:

SBI Card,

P.O. Bag 28, GPO,

New Delhi 110 001

SBI Card Head Office Address:

SBI Card, Correspondence Department,

DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3,

DLF Cyber City, Gurugram,

Haryana 122 002

SBI Credit Card Queries

Some of the common SBI credit card queries for which you can contact the SBI credit card customer care are listed below:

1) Stolen SBI Credit Card

In case of credit card theft, you can reach out to the customer care on 1860 180 1290 or 1860 500 1290, 1800 180 1290 or <STD code> 3902 0202. Once directed to the IVR menu, you would need to dial ‘2’ to report your stolen or lost credit card. Alternatively, you can use the SMS service and type ‘BLOCK’ followed by space and the last 4 digits of your credit card number.

2) Unblocking SBI Credit Card

If your SBI credit card has been clocked by mistake, you can unblock it within three months by calling the SBI credit card customer care numbers 1860 180 1290 or 1860 500 1290, 1800 180 1290 or <STD code> 3902 0202. However, after three months, you would need to apply for a new credit card.

3) Credit Card Billing Errors

If there are any errors in your SBI credit card statement, you must immediately notify the bank and have the same resolved. This can be done via phone, email, or by visiting the bank.

4) Over Utilisation of SBICredit Card Limit

In case you have exhausted the SBI credit card limit, your card can be blocked by the bank. In such a case you can clear your pending dues and reactivate the card by calling customer care.

City-Wise SBI Credit Card Office Address List

Location-specific SBI credit card office addresses are mentioned below:

SBI Credit Card Grievance Redressal System

The SBI credit card grievance redressal system or the escalation matrix is as follows:

• Step 1: Contact the SBI Credit Card Customer Care

You would need to first raise the query with the SBI credit card customer care. You can call on 1860 500 1290, 1860 180 1290, (STD Code) 3902 0202 or 1800 180 1290 (toll-free) and reach the customer care. You can also opt to send an SMS, missed call, email, letter, or contact customer service via social media.

Once you raise a complaint/query, you will receive a unique Interaction ID on your registered mobile number that you can use to escalate the issue in case it isn’t resolved.

• Step 2: Contact the Customer Service Manager

In case you do not receive a revert after contacting SBI’s credit card customer care, you can escalate the issue to the Customer Service Manager. You would need to send a letter describing your complaint along with an identity proof (customer ID or card number) to the following address:

Manager (Customer Services)

SBI Cards & Payment Services Ltd.,

DLF Infinity Towers, Tower C,

12th Floor, Block 2, Building 3,

DLF Cyber City, Gurugram,

Haryana 122 002

• Step 3: Escalate Online or Call

If the response you receive for your query is not adequate, you can raise it further by visiting the online escalation page for previous queries. You would need to fill in a web form with your Unique Interaction ID number, mobile number, and six-digit OTP.

Alternatively, you can call on 1860 180 7777 to escalate your query.

• Step 4: Reach out to the Grievance Redressal Officer

You can escalate the matter further and contact the Grievance Redressal Officer appointed by SBI to get a response to your query. The address for the same is

Nodal Officer,

DLF Infinity Towers, Tower C,

10th–12th Floor, Block 2, Building 3,

DLF Cyber City, Gurugram,

Haryana 122 002

SBI Ombudsman Scheme

Despite following the grievance redressal system thoroughly, if the bank does not address and resolve your concerns completely within 30 days of first placing the complaint, you can contact the Banking Ombudsman appointed by the Reserve Bank of India. This can be done by writing a letter and sending it to the official appointed under the Ombudsman scheme. The scheme details and the contact information of the nearest Banking Ombudsman are available on SBI’s official website.