✓ Fast Processing ✓ Exciting Rewards ✓ Easy EMI Facility | Apply for an SBI Card now! Apply Now

SBI credit cards bring you premium rewards that make every spend rewarding. The bank also strives to offer easy customer service solutions to make banking simple and convenient. 

 

Whether you have issues redeeming your SBI credit card reward points or have queries about your SBI credit card limit, you can reach out to the bank’s customer care. You can get in touch with the SBI credit card customer care unit via call, SMS, email, or writing. 

 

Apart from assistance and processing service requests, SBI’s customer care unit also handles complaints and grievances. SBI has a multi-level CMS-enabled grievance redressal system in place to promptly handle complaints and offer quick resolutions.

Customer Care Numbers

SBI has various customer care numbers dedicated to promptly processing customer service requests. Here’s a list of important SBI credit card customer care numbers you should note:

1) For Missed Call Service 

With the SBI credit card missed call service, you can get information about your credit card account sent to your registered phone number via SMS. Here’s the list of numbers you can dial to avail of various services:

Service

Number

SBI credit card balance enquiry

84228 45512

SBI card available credit limit and cash limit

84228 45513

Summary of reward points on SBI credit card

84228 45514

Status of last SBI credit card payment

84228 45515

2) To Block Credit Cards 

To block your stolen or lost credit card, you can dial one of the following toll-free SBI credit card customer care numbers:

  • 1860-180-1920

  • 1860-500-1290

  • (prefix STD code) 39020202

 

You can use the same numbers to unblock and reactivate your card. 

3) For International Customers 

State Bank of India has dedicated helpline numbers for SBI credit card customers at international locations. Here is a list of SBI credit card helpline numbers based on location:

Country

SBI Card Customer Care International Number

Country

SBI Card Customer Care International Number

Country

SBI Card Customer Care International Number

Australia

1800-012-473

Japan

006-633-812-439

South Africa

800-982-360

Belgium

80-076-562

New Zealand

800-449-909

USA

1866-328-4209

Bahrain

80-801-724

Netherlands

800-022-3031

UAE

800-091-190-05

Canada

1866-3284-209

Oman

800-757-92

UK

808-101-7633

France

800-740-849

Qatar

00800-100-157

 

 

Hong Kong

800-932-045

Russia

810-800-293-010-12

 

 

Italy

800-789-407

Saudi Arabia

800-814-4209

 

 

Note: Nominal SMS carrier charges apply on each SMS you send to the bank. The charge is collected by your network provider and not the bank. 

2) Through Email 

You can also send an email to the SBI credit card customer care, outlining the details of your query. To contact the bank via email, you can visit www.sbicard.com/en/contact-us/personal.page#title and navigate to the bottom of the page. Here, you will find the ‘Email Us’ option. Click on this option, log in to your account, fill in the requisite details of your query, and then click send. Alternatively, you can email the official SBI customer care card customer care ID - customercard@sbicard.com. 

3) Through Social Media 

As a leading public sector bank in India, SBI has a robust social media presence. You can leverage the social media handles of the bank to get in touch and seek assistance. Here’s a list of the bank’s social media handles:

 

  • Twitter: SBICard_Connect

  • Facebook: www.facebook.com/sbicard/

  • Instagram: @sbicard_connect 

However, you should refrain from sharing confidential information like OTP or CVV when contacting the bank using these social media channels. 

4) Through Post 

You can also register a complaint by sending the bank a written letter addressing the Manager of Customer Care Services. You have to post this letter to the following address: 

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.

 

In the letter, you must cover the query in detail and provide all necessary card-related information. This includes your full name, card number, contact details, etc. 

5) Chatbot

To offer immediate assistance and quick query resolution, SBI has introduced an Interactive Live Assistance Chatbot (ILA) on its website. You can visit the bank’s website and chat with SBI’s ILA to get information on various credit card-related topics. The Chatbot covers everything from how to apply for credit card and balance transfer process to Flexipay norms and statement reviews.

How Can You Contact the SBI Credit Card Customer Care?

1) Through SMS 

SBI’s Simply SMS service allows you to seek assistance and get queries resolved via SMS. You simply have to SMS a pre-given service code to 5676791 from your registered phone number to access this benefit. 

Service Name

SBI Credit Card Customer Care SMS Format

SBI credit card balance enquiry

BAL <last 4 digits of your SBI credit card number>

Request SBI credit card e-statement subscription

ESTMT <last 4 digits of your SBI credit card number>

Block SBI credit card

BLOCK <last 4 digits of your SBI credit card number>

Last SBI credit card payment status

PAYMENT <last 4 digits of your SBI credit card number>

Duplicate SBI credit card statement request

DSTMT <last 4 digits of your SBI credit card number><MM> (MM is the statement month)

SBI credit card reward points summary

REWARDS <last 4 digits of your SBI credit card number>

SBI credit card cash/credit limit check 

AVAIL <last 4 digits of your SBI credit card number>

Frequently Asked Questions

How can I lodge my SBI credit card complaint?

SBI offers various channels to help you lodge complaints. Depending on your preference, you can reach out to the SBI credit card customer care via SMS, call, or post. You can also visit the bank’s website and email your complaint or drop a direct message on one of the bank’s social media handles.

Can I connect to SBI Card customer service via Twitter?

Yes, you can connect to SBI Card customer service via Twitter. Its official Twitter handle, "@SBICard_Connect" can be used to get in touch with the bank's customer service team. You can tweet your query or complaint to the handle, and the customer service team will respond to you. However, it is important to note that SBI Card shall bear no responsibility for confidentiality of information shared with SBI Card through Twitter.

Is 18601801290 a toll-free number?

Yes, 1860 180 1290 is a toll-free number for SBI Cards. You can reach out to its team regarding your queries related to SBI Credit Card on the following numbers: 1860 180 1290, 1800 180 1290, 1860 500 1290. These numbers are operable from 8 AM to 8 PM from Monday to Saturday. You can also contact SBI Card customer service via Twitter and email.

What is the toll-free number of the SBI Card balance check?

The toll-free number for SBI credit card balance check is 84228 45512.

What is the 24x7 helpline number for SBI credit cards?

The SBI credit card customer care number operable 24x7 is 1860-180-1920. This number can be accessed for emergency services like card blocking.

How do I file a complaint regarding SBI credit card charges?

If you have any complaints regarding SBI credit card charges, you can file the same by contacting the SBI customer care division. You can call the toll-free number 1860 180 1290 or 1800 180 1290, or the chargeable number 1860 500 1290.

Is there a phone number I may contact if I need to make any IRCTC SBI Credit Card-related transactions?

Yes, there is an IRCTC customer care number in India that is available 24x7. You can contact the IRCTC customer care number at 1860 180 1290 for any queries related to IRCTC SBI Credit Card transactions. These numbers are toll-free and accessible from all mobile phones and landline numbers in the country. 

Is SBI credit card customer care available 24/7?

The SBI credit card customer care number is 1860-180-1920. This number is operational 24x7 for emergency services like card blocking. However, customer care executives are only available from Monday to Saturday between 8:00 AM to 8:00 PM.

How do I contact the SBI credit card customer care if my credit card gets stolen?

If your credit card is stolen, you should immediately contact the SBI credit card customer care helpline by dialling 1860-180-1920/1860-500-1920. 

How can I unblock my SBI credit card?

To unblock and reactivate your SBI credit card, simply call any one of the 24x7 helpline customer care numbers. Alternatively, you can visit a bank branch and put in an unblock request. Apart from these offline avenues, you can also unblock your card by logging into your netbanking account or via the ‘Write to Us’ option on the bank’s website.

What should I do if there are billing errors in my SBI credit card statement?

If you come across inconsistencies or faulty charges in your SBI credit card statement, you can lodge a complaint for the same via the toll-free customer care numbers. 

 

Alternatively, you can email the bank via the ‘Write to Us’ option on its website. Here, you will need to enter your full name, card number, email ID, mobile number, and OTP verification code. Once that’s done, you can fill-out the online compliant/query form with specific details and click ‘Submit’. 

What happens if I over-utilise my SBI credit card limit?

If you over utilise your SBI credit card limit, you will have to pay a penal charge. The charge payable is 2.5% of the first transaction over the credit limit or ₹600 (whichever is higher).

Home
active_tab
Loan Offer
active_tab
Download App
active_tab
Credit Score
active_tab