SBI Credit Card Customer Care

SBI Credit Card Customer Care

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Know About SBI Credit Card Customer Care

As we all know, applying for a credit card in India is a simple process. Unlike previous times, you no longer have to visit the bank branch in-person to fill out the application form and submit the documents. It can be done online quickly and securely.

Besides this, with more and more financial institutions shifting their operations online has undoubtedly helped them drive business. The State Bank of India (SBI) has made its services and facilities available online. Moreover, it has given the customers quick access to various banking operations, whether they are at home or on the go.

Thanks to digital advancements in the industry, customers can also get their bank-related queries resolved with the help of the customer care service. Particularly in the case of credit card issues, the bank has a dedicated team working at the SBI credit card customer care to help the people.

So, if you want to raise any complaints or gain insights on your SBI credit card deals, keep reading. You can get in touch with a representative by contacting on the following numbers:

  • SBI credit card customer care toll free number – 1800 180 1290
  • SBI credit card customer care city wise number – <STD code> 39020202

The SBI card customer care is quite prompt to resolve any credit-card related queries. Further, in this section, we will be discussing the different modes of contact that you can use to get in touch with the SBI credit card customer support.

SBI Bank Customer Care - Modes of Contact

You can use the following methods of contact to get in touch with an executive at the SBI card customer support.

  1. SMS service

  2. Call service

  3. Email service

  4. Postal service

  5. Contact via Social Media accounts

We have explained each mode of contact in detail below so that you can raise your SBI credit card complaint at any time, anywhere.

SBI Credit Card SMS Service

The SBI credit cardholders can get their queries resolved and gain insights on their credit card details by using the SMS service. Based on what credit card information you need from the SBI credit card helpline, use the format provided below and send the SMS on 5676791 from your registered mobile number.

Service

SMS Format To Use

Balance Enquiry

BAL <last four digits of your credit card>

Subscribe To The E-Statement

ESTMT <last four digits of your credit card>

Block Credit Card

BLOCK <last four digits of your credit card>

Status Of The Last Payment Made

PAYMENT <last four digits of your credit card>

Request For Duplicate Statement

DSTMT <last four digits of your credit card>

Summary Of The Reward Points

REWARDS <last four digits of your credit card>

Check The Available Cash/Credit Limit

AVAIL <last four digits of your credit card>

Note that you will be charged a nominal premium for each SMS you send to the SBI card helpline. The amount charged depends on your network operator.

SBI Credit Card Call Service

As mentioned earlier, the SBI card complaints can be raised using the call service as well. The following pointers give an overview of the SBI credit card customer care number and the services you can avail by calling on it.

  • To raise any queries related to your SBI credit card, you can contact the SBI credit card toll free number 1800 180 1290.
  • You can also use the SBI credit card helpline number (tolled) 1860 180 1290.
  • Alternatively, you can also contact the SBI card customer care number <STD code> 39020202.

In case your SBI credit card is stolen or lost, you can use the SBI credit card helpline no. 1860 180 1290 or the city wise SBI Bank credit card customer care number <STD code> 39020202. Note that some charges may be applicable when you call on these numbers. However, the SBI credit card toll free no. To raise the same request is 1800 180 1290.

If your credit card has been permanently blocked, you can call on the SBI credit card customer care contact number or the SBI card toll free number (both same as above) and request them to reactivate it. Note that the reactivation process needs to be done within three months of your card being blocked. Post this period; you will have to apply for a new SBI credit card.

Besides this, SBI also offers hassle-free missed call service. The following table gives an overview of the services and the SBI card helpline number(s) you need to give a missed call on from your registered mobile number.

Service

Contact Number

Balance Enquiry

8422845512

Summary Of Reward Points

8422845514

Status Of Last Payment

8422845515

Available Credit Limit And Cash Limit

8422845513

SBI Credit Card Email Service

In case you prefer contacting the SBI credit card customer care using an email, you can certainly do so. You can either –

  1. Visit the SBI website or go to the ‘Contact Us’ section. At the end of the page, you will see the ‘Email Us’ option. Select it, fill out the necessary details, and send it across.

  2. On the other hand, you can send your credit card query on customercare@sbicard.com

SBI Credit Card Postal Service

For people who are more comfortable writing a letter and sending it across to the bank can raise their SBI credit card queries by doing so. Note that the query needs to be explained in detail in the letter, and the concerned person should include some identification proof such as Customer ID or Card Number. The letter should be sent to the following address:

  • Correspondence:

SBI Card,

P.O. Bag 28,

GPO,

New Delhi – 110001

  • Head Office:

SBI Card,

Correspondence Department,

DLF Infinity Towers,

Tower C, 10-12 Floor, Block 2, Bldg 3,

DLF Cyber City,

Gurgaon – 122002,

Haryana, India

SBI Credit Card Customer Care Contact via Social Media

The SBI customer care service is very active on social media as well. You can raise your credit card-related queries on their social media handles as given below –

  • Twitter: @SBICard_Connect

Submit your query in the form of a tweet and a representative from the SBI credit card customer care will get in touch with you to resolve the said issue. Besides this, SBI also offers to resolve queries of their international customers. Keep reading to know more about the SBI international helpline numbers.

SBI Credit Card International Helpline Numbers

The international customers or NRIs can get their queries resolved by contacting the SBI card customer service number. The SBI credit card customer service number for international customers or NRIs is given in the table below –

Country

SBI Card Customer Care Toll Free Number

Australia

1800 012 473

Belgium

80 076 562

Bahrain

80 801 724

Canada

1866 3284 209

France

800 740 849

Germany

800 183 0736

Hong Kong

800 932 045

Italy

800 789 407

Japan

006 633 812 439

New Zealand

800 449 909

Netherlands

800 022 3031

Oman

800 757 92

Qatar

00800 100 157

Russia

810 800 293 010 12

South Africa

800 982 360

Saudi Arabia

800 814 4209

Singapore

800 101 2333

USA

1866 328 4209

UAE

800 091 190 05

UK

808 101 7633

Furthermore, if your issue is not resolved even after contacting the SBI card toll free no. or the SBI credit card customer care phone number (tolled), you can follow the escalation matrix and get them sorted as soon as possible. For this, you need to be aware of the SBI credit card redressal system.

SBI Credit Card Redressal System

The redressal system or the SBI escalation matrix is as follows –

1. Query Resolution

First, you need to follow the basic ways to raise your SBI credit card-related queries. You can use any one of the different modes of contacts explained above for this purpose. Moreover, you can also visit the nearest bank branch and have your queries addressed in-person.

2. Complaint Management Team

In case you do not receive any revert after contacting the SBI credit card customer care phone number or via any other method, you can escalate the issue to the team of experienced managers. You can send a letter to them describing your complaint and providing an identity proof (Customer ID or Card Number) to the following address:

Manager- Customer Services

SBI Cards & Payment Services Pvt. Ltd.

DLF Infinity Towers, Tower C

12th Floor, Block 2, Building 3

DLF Cyber City,

Gurgaon 122002 (Haryana) India

3. Nodal Officer

If you do not receive any response on your query, even after writing to the complaint management team, you can proceed to contact the Nodal Officer. You can get in touch with the said authority by –

  • Email: nodalofficer@sbicard.com
  • Postal:

Nodal Officer, SBI Card

PO bag 28 – GPO

New Delhi 110001

Alternatively, you can contact the principal nodal officer, Ms Rupali Bhardwaj, via email on PrincipalNodalOfficer@sbicard.com

In case you still don’t receive any feedback from the nodal officer, you can contact the customer service head via email on CustomerServiceHead@sbicard.com

Frequently Asked Questions

  • ✔️What is the SBI Credit Card Customer Care Number?

    The SBI card customer care contact number (tolled) is 1860 180 1290, and the SBI bank credit card toll free number is 1800 180 1290. Alternatively, you can also use the city wise SBI card customer care phone number <STD code> 39020202.

  • ✔️How can I get in touch with the SBI Credit Card Customer Care Executive?

    To get in touch with an executive at SBI credit card customer care, you need the SBI credit card customer care contact no. 1860 180 1290. You can also use the SBI bank credit card customer care toll free number 1800 180 1290.

  • ✔️What is the email ID of SBI SBI Credit Card Customer Care?

    The email ID for SBI credit card customer care is customercare@sbicard.com

  • ✔️How can I lodge my SBI Credit Card Complaint?

    You can lodge the SBI credit card complaint with the SBI credit card customer care in one of the following ways –

    1. SMS service

    2. Call service

    3. Email service

    4. Postal service

    5. Contact via Social Media accounts