SBI Credit Card Customer Care Number

SBI credit cards bring you premium rewards that make every spend rewarding. The bank also strives to offer easy customer service solutions to make banking simple and convenient. 

 

Whether you have issues redeeming your SBI credit card reward points or have queries about your SBI credit card limit, you can reach out to the bank’s customer care. You can get in touch with the SBI credit card customer care unit via call, SMS, email, or writing. 

 

Apart from assistance and processing service requests, SBI’s customer care unit also handles complaints and grievances. SBI has a multi-level CMS-enabled grievance redressal system in place to promptly handle complaints and offer quick resolutions.

SBI has various customer care numbers dedicated to promptly processing customer service requests. Here’s a list of important SBI credit card customer care numbers you should note:

1) For Missed Call Service 

With the SBI credit card missed call service, you can get information about your credit card account sent to your registered phone number via SMS. Here’s the list of numbers you can dial to avail of various services:

2) To Block Credit Cards 

To block your stolen or lost credit card, you can dial one of the following toll-free SBI credit card customer care numbers:

• 1860-180-1920

• 1860-500-1290

• (prefix STD code) 39020202

 

You can use the same numbers to unblock and reactivate your card. 

3) For International Customers 

State Bank of India has dedicated helpline numbers for SBI credit card customers at international locations. Here is a list of SBI credit card helpline numbers based on location:

Note: Nominal SMS carrier charges apply on each SMS you send to the bank. The charge is collected by your network provider and not the bank. 

2) Through Email 

You can also send an email to the SBI credit card customer care, outlining the details of your query. To contact the bank via email, you can visit www.sbicard.com/en/contact-us/personal.page#title and navigate to the bottom of the page. Here, you will find the ‘Email Us’ option. Click on this option, log in to your account, fill in the requisite details of your query, and then click send. Alternatively, you can email the official SBI customer care card customer care ID - customercard@sbicard.com. 

3) Through Social Media 

As a leading public sector bank in India, SBI has a robust social media presence. You can leverage the social media handles of the bank to get in touch and seek assistance. Here’s a list of the bank’s social media handles:

 

• Twitter: SBICard_Connect

• Facebook: www.facebook.com/sbicard/

• Instagram: @sbicard_connect 

However, you should refrain from sharing confidential information like OTP or CVV when contacting the bank using these social media channels. 

4) Through Post 

You can also register a complaint by sending the bank a written letter addressing the Manager of Customer Care Services. You have to post this letter to the following address: 

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.

 

In the letter, you must cover the query in detail and provide all necessary card-related information. This includes your full name, card number, contact details, etc. 

5) Chatbot

To offer immediate assistance and quick query resolution, SBI has introduced an Interactive Live Assistance Chatbot (ILA) on its website. You can visit the bank’s website and chat with SBI’s ILA to get information on various credit card-related topics. The Chatbot covers everything from how to apply for credit card and balance transfer process to Flexipay norms and statement reviews.

1) Through SMS 

SBI’s Simply SMS service allows you to seek assistance and get queries resolved via SMS. You simply have to SMS a pre-given service code to 5676791 from your registered phone number to access this benefit.