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The HDFC Bank customer care team strives to address any concerns or questions related to your loan. These may include but are not restricted to:

  • Payment of home loan EMIs 

  • Home loan balance transfer facility 

  • Home loan interest rate 

HDFC Bank is not only known for efficient and attentive customer service, but also offers multiple ways of reaching assistance. No matter whether your HDFC Home Loan enquiry is related to the home loan outstanding amount or home loan balance transfer facility, you can contact the customer care team by email, phone and more. 

Ways to Reach the HDFC Bank Customer Care for Home Loan Enquiries

The HDFC Bank customer care team for home loans aims to provide solutions to your home loan queries and complaints. In case you find discrepancies related to the home loan interest rate, you can always contact the team.

You can choose the communication channel that is suitable for you. Here are the different ways to reach HDFC Bank call centre for home loan enquiries:

1. Call

The HDFC customer care 24X7 toll-free number is 1800 202 6161. There is another number to contact the HDFC customer care team which is 1860 267 6161.  

These numbers can be accessed across the country, no matter where you are. You can call any of these numbers between 8 a.m. and 8 p.m. to get solutions to loan-related issues. 

If you are an Imperia Banking account customer and have an HDFC Home Loan enquiry, you can call at +9122 61717606. This number is also valid if you have HDFC Bank’s Diners Black or Infinia credit card. 

If you want to register a complaint without validating yourself, you can call 1800 258 3838.

2. Email

You can also get in touch with the HDFC customer care team via email. The HDFC customer care email ID for home loan queries is loansupport@hdfcbank.com.

Keep in mind that the HDFC customer care email address for home loans is the same as for all loans. 

3. Post/Mail

You have the option to pen down your HDFC home loan complaints or queries in a written letter that you directly mail to the bank. Make sure that you provide a comprehensive explanation of your concerns and include appropriate proof of identification. 

You can send the letter to the following address:

HDFC Bank Ltd.,

Empire Plaza I, 1st Floor, 

LBS Marg, Chandan Nagar, 

Vikhroli West, Mumbai - 400 083

4. Chat

  • Virtual Assistant: You can chat with a virtual assistant. Named ‘Ask Eva’, this chatbot is available on the HDFC Bank website. 

Chatting with this virtual assistant can help you find the right link to the information you are looking for. 

  • WhatsApp: To connect with the HDFC customer care team for home loan related issues, you can also use WhatsApp. However, you can send a message to this general number: 70-700-222-22.

5. Online Query Form

You can also raise your home loan queries and concerns using the online query form available on the website. Follow this process:

  • Visit the HDFC customer care ‘Contact Us’ page 

  • Click on ‘Email us’ 

  • Choose ‘Loan’ under the ‘Product or Service’ box

  • Choose ‘Home Loan’ under the ‘Queries/Feedback/Complaints related to’ box

  • Then choose from a list of questions from the drop-down menu 

  • Once you see a pop-up and read the answer, you can choose ‘No’ if you need more assistance

  • Fill out the form you see next with your personal information and other details 

A representative from the HDFC Bank customer care team will send you an SMS or call you directly. 

Read More

Balance Enquiry for the HDFC Bank Home Loan

You may want to check crucial information regarding your HDFC Bank Home Loan, including:

  • The balance due on your home loan repayment

  • Your EMI schedule

  • The status of your last EMI

  • Your last 9 transactions

  • Your EMI due dates 

  • Your loan’s remaining tenure 

  • Overdue charges, if any 

  • Interest rate changes, if any 

You can access all this through net banking if you have an HDFC Bank account. However, if you do not have an account but have a home loan with HDFC Bank, you can do the following:

  • Go to the Loan Account registration page online 

  • Enter your loan details and personal information 

  • Share the OTP you receive on your mobile to complete the registration

This way, you can access all relevant loan-related information without needing to contact any HDFC helpline for home loans.

Redressal of Complaints and Grievance System

In case your complaints are not heard using the various means above, you can get further support. The HDFC customer care number for the grievance redressal cell is 1800-22-4060. 

It is important to note that this facility is available from 9:30 a.m. to 5:30 p.m., Monday to Saturday. Also, this facility is not available on the 2nd & 4th Saturdays, all Sundays and bank holidays.

You can also fill out an online form with all the relevant details on the HDFC Bank website. On the HDFC Bank customer care page, scroll down until you see the section titled ‘Grievance Redressal Officer’. Click on ‘Email us’ to access the form. 

Another way to get a resolution is writing a letter to HDFC Bank’s loan-related grievance redressal officer:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikhroli West,
Mumbai - 400083

Digital Channels to Access HDFC Bank Home Loan Details

HDFC Bank's mobile banking and digital banking services strive to enhance your convenience. With all the features and facilities available to you via these channels, you can get the information you are looking for in no time. 

The two main digital access points to get your HDFC Bank Home loan details are:

1. Net Banking

HDFC net banking enables you to check and make transactions related to your home loan easily and quickly. You can use net banking even on bank holidays or outside regular working hours. 

Furthermore, nearly all the online services you avail of are provided free of cost. You can view your transactions, track and monitor your home loan and more through HDFC Bank’s net banking facility. 

2. HDFC Mobile App

HDFC’s mobile banking app allows you to conveniently perform various tasks on your smartphone. With just a few taps on your screen, you can check your home loan EMIs, make payments and more. 

Apart from these, the other digital means of reaching HDFC Bank’s customer care support is via WhatsApp and Eva, the virtual assistant. You can even enquire about your EMI and outstanding balance through Eva. Another option to calculate your EMIs is to use an home loan EMI calculator .

Points to Remember

Here is a short summary regarding the HDFC Bank Home Loan customer care information to make your experience easier. 

The HDFC customer care 24X7 toll-free numbers are 1800 202 6161 and 1860 267 6161. 

The HDFC customer care email ID for home loan queries is loansupport@hdfcbank.com. 

You can write a letter to the following address:

HDFC Bank Ltd.,

Empire Plaza I, 1st Floor, 

LBS Marg, Chandan Nagar, 

Vikhroli West, Mumbai - 400 083

Send a WhatsApp message on this number: 70-700-222-22.

FAQs on HDFC Bank Home Loan Customer Care

The HDFC customer care 24X7 toll-free numbers for home loan queries are 1800 202 6161 and 1860 267 6161.

The HDFC Bank missed call service relates to bank accounts and not to home loans. Apart from calling the toll-free customer care number, you can send an email to loansupport@hdfcbank.com.

You can get in touch with the HDFC Bank customer care team for home loan enquiries on 

1800 202 6161 or 1860 267 6161.

Yes, you can chat with the customer care team on WhatsApp at 70-700-222-22.

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