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HDFC Bank is known for its efficient and diligent customer service. It offers multiple mediums through which you can get the required assistance. Your home loan and balance transfer issues can be easily solved by the customer care team. Simply, contact the customer care team through email, call, or other options.

The HDFC Bank customer care team strives to address any concerns related to your loan. These may include but are not restricted to:

  • Payment of home loan EMIs 

  • Home loan balance transfer facility 

  • Home loan interest rate 

Ways to Reach HDFC Bank Home Loan Customer Care

You can contact the HDFC Bank customer care team through a medium that suits your preference. Here are the different ways to reach the HDFC Bank call centre for home loan enquiries:

1. Call

You can reach out to HDFC Bank’s customer care team through the following phone numbers:

  • 1800 1600/1800 2600 - Across India

  • +9122 61606160 - For customers travelling abroad


For any loan-related query, you can contact the above numbers anytime between 8 am and 8 pm.

2. Email

You can also get in touch with the HDFC customer care team via email. The HDFC customer care email ID for home loan queries is loansupport@hdfcbank.com

3. Post/Mail

You can raise your home loan-related complaints or queries through a letter. Provide a comprehensive explanation of your concerns and include appropriate proof of identification. You can send the letter to the following address:

HDFC Bank Ltd.

Ramon House,

H T Parekh Marg,

169, Backbay Reclamation,

Churchgate, Mumbai 400 020


You can also find a branch office near you via - https://near-me.hdfcbank.com/branch-atm-locator/

4. Chat

  • Virtual Assistant: amed ‘Ask Eva’, this chatbot is available on the HDFC Bank website. This virtual assistant can help you find the information you are looking for.

  • WhatsApp: Contact the HDFC customer care team for home loan-related issues on WhatsApp. Use the chat service by messaging on the number: 70-700-222-22. This service is available 24*7. It can help you get the required help anytime, anywhere.

5. Online Query Form

You can also raise your home loan queries and concerns using the online query form available on the website. Follow this process:

  • Visit HDFC Bank’s ‘Service Requests/Queries’ page 

  • Choose either query or request, as per your requirement

  • Select the ‘Type of Inquiry’ from the drop-down menu

  • Choose the ‘Sub Category’ from the drop-down menu

  • Enter the File No. or Serial No.

  • Next, type in your query

  • Tick the checkbox to agree to the mentioned terms and conditions

  • Click on ‘Submit’


A representative from HDFC Bank will reach out to you for further proceedings.

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Balance Enquiry for the HDFC Bank Home Loan

You may want to check the current balance of your HDFC Bank Home Loan account. You can access these by following these simple steps:

  • Visit and log on to the internet banking portal of HDFC Bank

  • Enter the account number of your HDFC Bank Home Loan

  • Apply for an e-loan statement 

Following this, you will receive an e-mail with details of your loan statement on your registered email address. 

Grievance Redressal System

In case your queries/inquiries are not heard using the various means above, you can get further support. The HDFC Bank customer care number for the grievance redressal cell is 1800-266-4060.

It is important to note that this facility is available from Monday to Saturday, between 9:30 a.m. and 5:30 p.m. 

The address is as follows:

Mr. Kannan Ramaseshan (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikhroli West,
Mumbai - 400083

Digital Channels to Access HDFC Bank Home Loan Details

The two main digital access points to get your HDFC Bank Home loan details are:

1. Net Banking

HDFC net banking facility enables you to check and make transactions related to your home loan easily. You can use net banking even on bank holidays or outside regular working hours.

Furthermore, nearly all the online services are provided free of cost. You can view your transactions, track and monitor your home loan and more through HDFC Bank’s net banking facility. 

2. Mobile App

HDFC’s MobileBanking App allows you to perform various tasks on your smartphone. With just a few taps on your screen, you can check your home loan EMIs, make payments and more. 


The information and suggestions provided by BFDL hereinabove is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees, loan amount and other charges with regard to any product, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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Frequently Asked Questions

What are the HDFC Bank Home Loan’s customer care contact details?

The HDFC customer care 24X7 toll-free numbers for home loan queries are 1800 1600 and 1800 2600. You can also send an email to loansupport@hdfcbank.com.

How can I connect with HDFC Bank’s phone banking officer?

Contact the HDFC Bank customer care team for home loan related enquiries on 1800 202 6161 or 1860 267 6161.

Can I chat with an HDFC customer care executive?

Yes, you can chat with the customer care team on WhatsApp at 70700 22222.

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