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A Permanent Account Number (PAN) is a core financial identifier used across taxation, banking, and investment activities in India. When users face issues such as application delays, correction requests, or reprint problems, the customer care no. of PAN Card becomes the most direct way to seek support.
The customer care no. of PAN Card for PAN services is handled by two authorised entities—Protean e‑Gov Technologies Limited (earlier NSDL) and UTI Infrastructure Technology and Services Limited (UTIITSL), under the supervision of the Income Tax Department. Using the correct PAN Card contact no. or online channels helps resolve issues such as address changes, name mismatches, or non‑receipt of PAN Cards efficiently.
The customer care no. of PAN Card is the fastest support option for urgent queries related to PAN issuance or corrections. The official PAN Card helpline no. details are provided below.
| Authority | Helpline Number | Working Hours |
|---|---|---|
Protean e‑Gov (NSDL) |
1800‑180‑1961 (Toll‑Free) |
Mon–Fri, 9:30 AM – 6:00 PM |
UTIITSL |
1800‑103‑0190 (Toll‑Free) |
Mon–Fri, 9:30 AM – 6:00 PM |
Protean PAN Call Centre |
020‑27218080 |
Mon–Sat, Working Hours |
You can call the customer care no. of PAN Card with your 15‑digit acknowledgement number handy for quicker assistance. This PAN Card contact no. is suitable for application status checks and correction‑related help.
Email support is useful when documents or screenshots are required. PAN Card customer service teams recommend email for non‑urgent or document‑heavy queries.
Protean e‑Gov (NSDL): tininfo@protean.co.in
UTIITSL: utiitsl.gsd@utiitsl.com or pan@utiitsl.com
Income Tax Department (ASK): ask@incometaxindia.gov.in
When emailing PAN Card customer care, include your PAN, acknowledgement number, contact details, and a clear description of the issue for faster resolution.
PAN support is divided by service type, ensuring faster routing of requests. Calling the PAN Card call centre is recommended for time‑sensitive issues.
Track status online using your acknowledgement number
Call the PAN Card call centre if the status remains unchanged beyond the standard timeline
Submit corrections online with supporting documents
Use the PAN Card helpline for guidance if facing upload or verification issues
Request a reprint if your card is lost or damaged
If delivery is delayed beyond 15 working days, PAN customer care can help track dispatch
If your issue remains unresolved, lodging a formal grievance is advised.
Visit the Protean or UTIITSL grievance portal
Log in using your PAN or acknowledgment number
Navigate to the grievance section
Submit details with supporting documents
Note the grievance reference number
If online resolution fails, contact PAN Card problem customer care at the NSDL helpline for escalation. Complaints are typically addressed within 10–15 working days.
The PAN Card help desk is equipped to resolve a wide range of problems that applicants and cardholders commonly face during the PAN lifecycle. These issues usually relate to application processing, data accuracy, or document delivery and can generally be resolved with valid records and verification.
PAN not received after dispatch: In some cases, the PAN Card may not reach the applicant due to address errors, courier issues, or incomplete delivery details. Customer care can help track the dispatch status and advise on re‑delivery or reprint options if required.
Name or date‑of‑birth mismatch: Errors in personal details such as spelling differences, incorrect initials, or mismatched dates can cause problems during KYC, banking, or tax filing. The help desk guides applicants through the correction process and required documentation.
Address update errors: When address updates fail or do not reflect correctly, customer care assists in identifying documentation gaps, format mismatches, or verification delays that may have caused the issue.
Duplicate PAN detection: If the system flags more than one PAN against the same individual, customer care supports the process of surrendering the duplicate PAN and retaining the valid one, as required by regulations.
e‑PAN download failures: Applicants may face OTP issues, incorrect mobile or email linkage, or portal errors while downloading an electronic PAN. The help desk helps reset access or re‑enable download options.
Unexplained application rejection: Applications may be rejected due to incomplete forms, invalid proofs, or technical validation errors. Customer care clarifies the rejection reason and advises on the correct steps for re‑submission.
These issues fall under PAN Card customer care service and are usually resolved after verification of identity and submission of appropriate supporting documents.
Understanding support availability helps avoid delays. You can call the PAN Card contact no. during these hours for immediate assistance.
Protean & UTIITSL: Monday to Friday, 9:30 AM–6:00 PM
IVR Support: Available outside working hours for basic status queries
Calling during mid‑morning hours generally results in shorter wait times.
You can report grievances through Protean or UTIITSL portals, or use the Income Tax Department e‑filing site. PAN customer care also guides users to the correct escalation channel.
Visit the service provider’s portal and enter your reference number. Alternatively, PAN Card customer service can check the status over the phone.
Email tininfo@protean.co.in (Protean) or pan@utiitsl.com (UTIITSL). Include your PAN details. This is a recognised PAN Card contact channel.
You can contact the PAN Card help desk via helpline numbers, email, online portals, or PAN facilitation centres.
Complaints can be raised online or via PAN Card problem customer care if the issue is urgent.
Status tracking, corrections, reprints, undelivered cards, and technical errors are all covered under PAN Card customer care service.
The customer care no. of PAN Card is 1800‑180‑1961 (NSDL) and 1800‑103‑0190 (UTIITSL). These are the official PAN Card helpline no. options.
For PAN status tracking, call 1800‑180‑1961. Keep your acknowledgement number ready when calling the PAN Card helpline.
Address updates must be made online, but you can call the PAN Card contact no. for guidance during the update process.
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