Piramal Finance Personal Loan Customer Care

Piramal Finance is a leading financial institution in India offering personal loans with convenient terms and a customer-friendly approach. For borrowers, easy access to customer support is crucial. This article provides a detailed guide on Piramal Finance personal loan customer care, including contact details, services offered, grievance redressal methods, and common FAQs. It is tailored for Indian borrowers seeking clarity and assistance related to their personal loans.

Piramal Finance offers a toll-free personal loan customer care number for borrowers to get support and resolve queries. The customer care number is 1800 266 6444. This helpline operates from 9:30 AM to 6:00 PM on all days except Sundays. 

Borrowers can call this number to inquire about loan applications, EMI payments, interest rates, documentation, and any loan-related issues. It is a primary channel for prompt assistance from trained representatives at Piramal Finance.

Borrowers can also reach out to Piramal Finance personal loan customer support through email. The official customer care email ID is customercare@piramal.com. 

This email service is suitable for detailed queries, documentation submissions, complaints, or requests for information that require written communication. The email channel complements the helpline number and is monitored regularly by the customer service team to provide timely responses.

For added convenience, Piramal Finance provides customer care services via WhatsApp. Borrowers can interact with support representatives in real-time by sending a message to 7799000390 on WhatsApp. To start, save the number and send ‘Hi’ to initiate communication. The WhatsApp service offers 24/7 support with instant responses, allowing borrowers to inquire about loan status, EMI details, repayment schedules, and more. This digital channel supports multiple Indian languages to ensure a personalised experience.

Through the customer care number, email, and WhatsApp, borrowers can access multiple services:

Information on personal loan products, interest rates, and eligibility: Piramal Finance provides detailed information on their personal loan offerings, including loan amounts ranging up to ₹6 Lakhs and tenures up to 60 months. Interest rates start at competitive rates, and eligibility criteria are clearly outlined to help potential borrowers assess their suitability.

Assistance with loan application status tracking: Borrowers can track the status of their personal loan applications through various channels. Customer care representatives are available to provide updates, and the Piramal Finance mobile app offers real-time tracking features. This ensures that applicants are kept informed throughout the processing stages.

Help with EMI payment schedules and part-prepayments: Piramal Finance assists customers in understanding their EMI schedules and provides guidance on making part-prepayments. This flexibility allows borrowers to manage their repayment plans effectively, potentially reducing the overall interest burden. Customer care can provide detailed information on how to proceed with part-prepayments.

Guidance on loan renewal and tenure extension options: For customers seeking to renew their loans or extend the tenure, Piramal Finance offers personalised guidance. Customer care representatives assess individual circumstances and provide information on available options, ensuring that borrowers can make informed decisions based on their financial needs.

Support for submitting and tracking complaints or grievances: Piramal Finance has a structured grievance redressal mechanism to address customer concerns. Customers can submit complaints via email or by contacting the customer care toll-free number. If issues remain unresolved, they can escalate to higher levels within the organisation, ensuring that all grievances are addressed promptly.

Clarifications on documents required and loan terms: Customer care provides clear information on the documentation required for loan applications, including identity proof, address proof, income statements, and more. They also offer detailed explanations of loan terms, helping borrowers understand their commitments and make well-informed decisions.

Resolution of queries related to loan disbursal and account updates: For any inquiries regarding loan disbursal timelines or updates to loan accounts, Piramal Finance's customer care team is readily available. They provide timely updates and assist in resolving any issues, ensuring that borrowers are always informed about the status of their loans.

The customer care team aims to provide accurate and timely solutions to streamline the borrower experience.

If a borrower’s complaint remains unresolved, they can escalate it to the grievance redressal cell. The designated nodal officer can be contacted at the following address and numbers:

Piramal Finance Ltd. (Formerly Piramal Capital & Housing Finance Ltd.)
6th Floor, Amiti Building, Agastya Corporate Park, Kamani Junction,
Opposite Fire Station, LBS Marg, Kurla (W), Mumbai MH 400070
Phone: 022-69181439 or 022-71740555
Email: nodal.officer@piramal.com

This escalation ensures higher-level intervention for grievance resolution within defined timelines. Additionally, unresolved complaints can be lodged with the National Housing Bank’s Complaint Redressal Cell online or at their Delhi office.