CRIF High Mark Customer Care - Number, Email ID, and Office Address

CRIF High Mark customer care can assist with credit-report access, dispute resolution, account-related queries and technical support. You can contact the support team or use the online grievance portal for the following services:

• Accessing or downloading your credit report and score.

• Raising a dispute about inaccurate or incomplete information in your report.

• Requesting corrections to personal details, such as your name, address, date of birth or contact information.

• Finding your Report Control Number (RCN) and other report-related references.

• Checking the status of an existing dispute, complaint or service request.

• Resolving login issues and requesting password assistance.

• Understanding entries in your credit report and information submitted by lenders.

• Seeking clarification about your credit history or score.
   

To dispute an error, log in to the CRIF High Mark portal, open the My Report section, select Raise a Query, enter the relevant details and submit the request.

Keeping the necessary information handy can help CRIF High Mark locate your records faster and process your request more efficiently. This is particularly useful when raising disputes, requesting corrections, or following up on an existing complaint.

Before contacting customer care, keep the following details ready:

• HM Reference Number (HM Ref. No.) from your Credit Information Report (CIR)

• PAN linked to your credit records

• Registered mobile number

• Email ID used for the credit report request or grievance submission

• Ticket number or complaint reference number, if you have already raised a query

• Report Control Number (RCN), where applicable

• Disputed account serial number or loan/credit card account details mentioned in the credit report

• Supporting documents, if you are requesting a correction or dispute resolution
   

Having these details available can help reduce back-and-forth communication and speed up the resolution process.

Filing a complaint online with CRIF High Mark customer care lets you resolve issues or update your credit report efficiently, without the need to visit their office. By following a few simple steps, you can easily track and manage your complaint from home:

1. Start by logging into the official CRIF High Mark portal on with your credentials

2. Once logged in, go to the 'My Report' section and click on the ‘Raise a Query’ tab

3. Choose the credit report you wish to dispute and click ‘Proceed’

4. Select the specific account or information that requires correction

5. After confirming your dispute, click ‘Submit’ to raise your complaint

Once your complaint is submitted, you will receive a unique service request number sent to your registered CRIF High Mark email ID. This number allows you to easily track the status of your complaint online. The CRIF High Mark customer care team will then review your concern and work towards resolving it within 30 days. After the issue is resolved, you will receive a confirmation email, marking the official closure of your grievance.

If you have raised a dispute regarding your credit report, CRIF High Mark allows you to track its status online. You can also receive updates through the registered email ID used while submitting the dispute.

Follow these steps to check your dispute status:

1. Visit the official CRIF High Mark website and log in to your account using the registered credentials.

2. Navigate to the My Report or dispute-related section of the portal.

3. Locate the dispute request that you previously submitted.

4. Enter or refer to your ticket number, complaint reference number, or other relevant dispute reference details.

5. Review the current status, remarks, and any updates available for your dispute request.

CRIF High Mark also shares dispute-related updates through email during the resolution process. As a result, you do not need to log in every day to check for updates, although you may track the request online whenever required.

CRIF High Mark offers online facilities that allow consumers to access their credit information, raise disputes and track previously submitted requests. Through its official consumer portal, you can obtain your credit report, submit correction requests and follow up on disputes without visiting a physical office.

To raise a dispute, log in to the CRIF High Mark portal and open the My Report section. Select Raise a Dispute, choose the relevant report and account, specify the issue and submit the request with any supporting documents. Once submitted, you will receive a service request number or ticket ID by email.

Use this reference number to track the status of your request through the portal’s dispute-history section. CRIF High Mark also provides a consumer grievance portal, along with email, phone and online support for general enquiries and account-related assistance.

Updates may be sent to your registered email address, allowing you to monitor the dispute without repeatedly contacting customer care. Disputes are generally resolved within 30 days, subject to verification and responses from the concerned credit institution

When visiting the CRIF High Mark office, it's important to be prepared to ensure a smooth and efficient experience. 

Here are the key guidelines to follow:

• Carry a valid government-issued photo ID, such as an Aadhaar card, PAN card, or passport, for identity verification

• Bring a printed copy of your credit report or Report Control Number (RCN) to help locate your records quickly

• Carry any relevant supporting documents related to your query or dispute to facilitate a faster resolution

• Maintain proper decorum during your visit, as the office serves multiple consumers each day

• Ensure you have all necessary information to clearly explain your issue for more efficient assistance

• Be prepared to wait, as the office may have other consumers seeking help at the same time

If you prefer different methods of support or need to escalate your concerns, CRIF High Mark offers various alternative channels for quick assistance:

• Call the CRIF High Mark customer care team at 020-40562001 / 02 / 03 / 04 / 05 / 06 / 07 / 08 between 9:00 AM and 07:00 PM, Monday to Friday

• Reach the Pune office directly at 020-67157700 for location-specific support

• For local assistance, contact the Mumbai office at +91-22-7171-2900

• For general queries, email crifcare@crifhighmark.com for personalised support and updates

• Raise disputes online through the official CRIF High Mark portal by logging in and using the ‘Raise a Query’ option under the ‘My Report’ section

• Escalation concerns can be addressed to the Nodal Officer via nodalofficer@crifhighmark.com or by calling 020-67157777

• For unresolved or critical issues, contact the Principal Nodal Officer at principalnodalofficer@crifhighmark.com or 020-67157742

• You may also visit or send correspondence to the CRIF High Mark office in Mumbai or Pune for in-person service

• If a complaint remains unresolved beyond 30 days, escalate it via the RBI Integrated Ombudsman CMS portal at https://cms.rbi.org.in

• CRIF India’s LinkedIn page shares updates, service information, and allows professional communication

If your grievance with CRIF High Mark remains unresolved or you do not receive a satisfactory response within 30 days, you can escalate the matter under the RBI's Ombudsman framework. Credit Information Companies such as CRIF High Mark are covered under the RBI's grievance redress mechanism.

You can take the following steps:

• Submit a complaint online through the RBI Complaint Management System (CMS) at cms.rbi.org.in

• Call the RBI Contact Centre on 14448 for guidance on filing a complaint, tracking complaint status, or understanding the Ombudsman process. The IVRS facility is available 24x7, while customer support executives are available Monday to Friday (excluding national holidays), from 8:00 AM to 10:00 PM.

• Keep copies of your complaint, dispute reference number, email communications, and supporting documents ready before filing.

• If filing a physical complaint, use the prescribed complaint format (Annexure A) and include all relevant details and evidence.

• You can seek assistance through the RBI's toll-free helpline 14448. Customer support executives are available during designated support hours, while the IVRS facility operates 24x7.

• Physical complaints may be sent to the Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017.

• Track the status of your complaint through the CMS portal using the reference number generated at the time of submission.