CRIF High Mark Customer Care Details (2026)

Reaching out to CRIF High Mark customer care is easy and convenient, with several channels available for individuals and institutions. Whether you're addressing a query, disputing an error, or requesting an update, CRIF High Mark provides direct access to their support team. Their customer care team is available during business hours to ensure that your concerns are resolved quickly and efficiently. Below are the contact details for both individual consumers and credit institutions.

CRIF High Mark Customer Care
Customer Care Number	020-40562001
Support Hours	Monday to Friday, 9:00 AM to 7:00 PM
For Individual Consumers
Email	crifcare@crifhighmark.com
Contact Numbers	020-67157709 / 020-67157742
For Credit Institutions
Email	customerservice@crifhighmark.com
Contact Number	020-67157888

For prompt and effective support, simply use the appropriate contact details based on your specific needs. CRIF High Mark ensures that all inquiries are handled professionally, helping you maintain accurate credit records with ease.

Filing a complaint online with CRIF High Mark lets you resolve issues or update your credit report efficiently, without the need to visit their office. By following a few simple steps, you can easily track and manage your complaint from home:

1. Start by logging into the official CRIF High Mark portal with your credentials

2. Once logged in, go to the 'My Report' section and click on the ‘Raise a Query’ tab

3. Choose the credit report you wish to dispute and click ‘Proceed’

4. Select the specific account or information that requires correction

5. After confirming your dispute, click ‘Submit’ to raise your complaint

Once your complaint is submitted, you will receive a unique service request number sent to your registered CRIF High Mark email ID. This number allows you to easily track the status of your complaint online. The CRIF High Mark customer care team will then review your concern and work towards resolving it within 30 days. After the issue is resolved, you will receive a confirmation email, marking the official closure of your grievance.

For those seeking digital assistance, CRIF High Mark offers a secure online portal where individuals can easily raise disputes or check the status of ongoing ones. By logging in with their registered details, users can access their credit report, track queries, and manage any issues directly.

Alternatively, users can visit the ‘Contact Us’ page on the official CRIF High Mark website, where they can fill out an online query form to receive prompt support from the customer care team. All interactions are handled securely, ensuring the protection of your personal and financial information at every stage of the process.

CRIF High Mark provides a comprehensive range of help sections designed to assist users in understanding and resolving credit-related issues efficiently. These sections offer valuable resources, allowing individuals to manage their concerns with ease, without needing to wait for direct support:

Frequently Asked Questions (FAQs)

The FAQ section addresses common queries regarding credit reports, scores, and dispute resolution procedures. It helps users quickly resolve issues such as data errors or incorrect personal information without the need for further assistance.

Credit Report Understanding Guides

This section provides detailed explanations on how to read and interpret various components of a CRIF credit report, such as account details and overdue amounts. These guides empower users to understand the factors impacting their credit score and manage their reports more effectively.

Step-by-Step Dispute Guidance

The dispute guidance section outlines a clear process for raising and tracking disputes through the online portal. It ensures users can confidently correct errors while monitoring the status of their complaint with transparency.

Contact and Escalation Procedures

This section details the escalation process, providing a clear path for users to follow if their concerns are not resolved through initial contact. It ensures that every complaint is addressed promptly, with clear instructions on how to reach higher authorities, such as the Principal Nodal Officer, if needed.

Regulatory and Consumer Support

If an issue remains unresolved after 30 days, this section informs users on how to approach the Reserve Bank of India's Integrated Ombudsman Scheme for further support. It also includes official helplines and email details for users seeking regulatory assistance.

When visiting the CRIF High Mark office, it's important to be prepared to ensure a smooth and efficient experience. Here are the key guidelines to follow:

• Carry a valid government-issued photo ID, such as an Aadhaar card, PAN card, or passport, for identity verification

• Bring a printed copy of your credit report or Report Control Number (RCN) to help locate your records quickly

• Carry any relevant supporting documents related to your query or dispute to facilitate a faster resolution

• Maintain proper decorum during your visit, as the office serves multiple consumers each day

• Ensure you have all necessary information to clearly explain your issue for more efficient assistance

• Be prepared to wait, as the office may have other consumers seeking help at the same time

If you prefer different methods of support or need to escalate your concerns, CRIF High Mark offers various alternative channels for quick assistance:

• Call the CRIF High Mark customer care team at 020-40562001 between 9:00 AM and 7:00 PM, Monday to Friday

• Reach the Pune office directly at 020-67157700 for location-specific support

• For local assistance, contact the Mumbai office at +91-22-7171-2900

• For general queries, email crifcare@crifhighmark.com for personalised support and updates

• Escalation concerns can be addressed to the Nodal Officer via nodalofficer@crifhighmark.com or by calling 020-67157777

• For unresolved or critical issues, contact the Principal Nodal Officer at principalnodalofficer@crifhighmark.com or 020-67157742

• You may also visit or send correspondence to the CRIF High Mark office in Mumbai or Pune for in-person service

• If a complaint remains unresolved beyond 30 days, escalate it to the Reserve Bank of India under the Integrated Ombudsman Scheme

• CRIF India’s LinkedIn page shares updates, service information, and allows professional communication

• Follow the official Instagram account for educational posts, credit insights, and financial updates

• CRIF India’s Facebook page provides community engagement and updates, with information verified through the official website

• On X (formerly Twitter), users can receive service alerts, financial tips, and send direct messages for assistance

CRIF High Mark categorises grievances to ensure they are resolved effectively and efficiently. Understanding these classifications helps you address your concerns with the appropriate approach:

Data Discrepancy

This category includes issues such as incorrect personal details or outdated account information on your credit report.

Disputed Credit Report

Grievances under this classification arise when a consumer believes certain entries in their credit report are inaccurate or misleading.

Delayed Updates

This involves concerns about the failure to update account statuses, cleared debts, or the removal of outdated information.

Non-response to Queries

Consumers who have not received a timely response or resolution to their queries or complaints fall under this category.

Technical Issues

These are related to difficulties in accessing your reports or encountering errors on CRIF High Mark’s online platforms.

Dispute on Credit Score

This concerns situations where consumers feel that their credit score inaccurately reflects their financial activity or report status.

CRIF High Mark follows a transparent and structured process to resolve grievances, ensuring every consumer's concern is addressed fairly and efficiently. Their approach aligns with CICRA guidelines and offers clear escalation steps for unresolved issues, providing peace of mind for all users.

Procedure for Grievance Redressal

CRIF High Mark ensures each grievance is handled systematically and effectively, following these key steps:

• Every customer request is acknowledged with an official email confirming receipt

• If any information is missing, CRIF High Mark contacts the customer to gather the necessary details before reopening the case

• All updates, resolutions, and clarifications are communicated to the customer via email

• In case of incorrect data, CRIF High Mark raises a correction request with the relevant credit institution

• Data is updated only after receiving a valid correction request in the approved Online Modification (OLM) format

• Once the data or report is corrected, CRIF High Mark shares the updated version with the customer before closing the request

Escalation Process

If a complaint is not resolved within the specified timeframe, CRIF High Mark follows a structured escalation process to ensure timely attention:

• Level 1: The grievance is initially registered with the Level 1 authority

• Level 2: If the issue remains unresolved, it is escalated to the Level 2 authority for further review

• Level 3: If the matter persists, it is escalated to the Level 3 authority for final resolution

Note: Escalation within CRIF High Mark occurs only after an initial resolution attempt has been made, ensuring that each authority reviews the issue before it moves to the next level.