Kotak Mahindra Bank Credit Card Lost: What to Do

Losing your Kotak Mahindra Bank credit card can be stressful, especially if you suspect it may be misused. Quick action is crucial to protect your finances and credit history. Whether your card is misplaced or stolen, blocking it immediately and reporting the loss to Kotak Mahindra Bank ensures you stay safe from fraudulent charges.

If your Kotak Mahindra Bank credit card is lost, the first and most important step is to block it immediately. Blocking prevents any unauthorised transactions and limits potential financial risk. Once you realise the card is missing, do not wait to confirm whether it is lost or stolen, act first and investigate later.

You can block the card instantly using the Kotak Mobile Banking app, Net Banking, customer care helpline, or SMS banking. Inform the bank about the loss and request a replacement. Reporting promptly ensures that you are not liable for any fraudulent use after the card is blocked.

Quick reporting is not just a precaution, it’s a mandatory step to safeguard your bank account from unauthorised use. Kotak Mahindra Bank also offers zero liability protection once the loss has been reported.

When your Kotak credit card is lost, following the correct steps can save you from future inconvenience. Here’s what you should do:

1. Block the card immediately to prevent misuse.
   

2. Report the loss to Kotak Mahindra Bank through customer care or mobile banking.
   

3. Request for a replacement card through authorised channels.
   

4. Monitor your account statements for any unauthorised activity.
   

5. Update your card details in auto-payment or subscription services once the replacement card arrives.
   

Acting within minutes minimises risk. Avoid sharing your lost card details with anyone, and ensure that your registered mobile number and email ID are active for communication and updates from the bank.

Kotak Mahindra Bank provides multiple secure channels to block a lost or stolen credit card instantly:

Kotak Mobile Banking App

Open the app, navigate to the ‘Credit Cards’ section and select your card. Then tap on the ‘Service Requests’ option and choose the ‘Report Lost or Stolen Card’ option and confirm.

Kotak Net Banking

Log in to Net Banking, select the ‘Credit Card’ option under the ‘Accounts’ tab and click on ‘Hotlist/Block Card’. You can then confirm with your registered mobile number.

Customer Care Helpline

Call Kotak 24x7 Customer Care at 1800 266 6666. Follow the IVR steps or speak to a representative to block the card.

SMS Banking

Send an SMS in the format “HOTLIST <last 4 digits of your card>” to 5676788 from your registered mobile number.

Official Block Number

You can also dial the bank’s dedicated block number if available via the Kotak Customer Care website.

Once blocked, transactions from the lost Kotak Mahindra Bank credit card will be declined immediately. The bank confirms the blocking via SMS or email to reassure you that your finances are secure.

After blocking your card, the next step is to officially report the loss to Kotak Mahindra Bank. Informing the bank ensures you are covered under the bank’s fraud protection policies.

You can report the incident through:

• Customer Care Helpline: Call and inform the agent about your lost or stolen card. Provide verification details as requested.
  

• Kotak App or Net Banking: Submit a digital report through the same platform used for blocking.
  

• Email Communication: If required, you may follow up via your registered email ID for written documentation.
  

Upon verification, the bank will record your report officially, ensuring full account security and beginning the replacement process.

Once your lost Kotak Mahindra Bank credit card has been blocked and reported, you can apply for a replacement easily. The replacement process is straightforward and completed through secure channels.

You can request a new card via:

• Kotak Mobile App: Select ‘Service Requests’ and choose ‘Reissue Credit Card’.
  

• Net Banking: Log in to your account and choose the ‘Reissue Card’ option under credit card services.
  

• Customer Care: Call the helpline and request a replacement.

The replacement card is usually dispatched within 7–10 working days, depending on your location. In most cases, the replacement fee is around ₹100–₹250 plus GST, though it may vary based on card type. The new card will have a new number for security purposes, but your limit and rewards points will remain intact.

Kotak Mahindra Bank’s zero-liability policy safeguards customers from unauthorised charges once a lost or stolen card is reported. This means you are not held responsible for fraudulent transactions made after reporting the loss.

However, if fraudulent activity occurs before you report the loss, you may be liable, depending on verification of negligence. It’s crucial to act quickly and notify the bank as soon as you detect the loss or unusual activity.

For disputes, you can raise a complaint via the Kotak app, Net Banking, or customer service. The bank investigates and provides resolution within a standard timeline, ensuring transparency throughout the process.

If you find your card after reporting it lost, you cannot use it again since the card becomes permanently blocked. The blocked card cannot be reactivated for security reasons. The best approach is to safely dispose of it by cutting through the magnetic strip and chip.

Wait for your replacement card instead and update its details in your merchant payments or linked services as soon as you receive it.