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Contact support quickly to resolve billing, transaction, or card security issues without delays.
Last updated on: January 28, 2026
Knowing how to reach the SBI Credit Card customer care number Bihar helps you reduce follow-ups, avoid misrouting, and resolve document issues quickly. You save time by choosing the right channel for urgent blocks, disputes, or service requests, instead of relying on trial and error.
You can choose a communication channel based on urgency, documentation needs, and response expectations. Using the correct channel reduces resolution time and improves escalation outcomes.
| Communication Channel | Contact Details | When to Use |
|---|---|---|
Toll-free phone support |
1860 180 1290 1860 500 1290 |
Use the primary SBI Credit Card customer care number for urgent matters such as card blocking, suspicious transactions, or service request tracking. These numbers also function as the SBI Credit Card customer care number near Patna Bihar. |
Email support |
customercare@sbicard.com |
Use this channel for billing disputes, document submission, or written clarification. Email communication creates a verifiable record for follow-ups and escalation. |
Steps to follow for faster resolution:
Identify your issue clearly, such as transactions, card blocking, or billing queries, before contacting customer care
Use only the official customer care number for SBI Credit Card in Bihar from authorised sources
Follow IVR instructions carefully and select the closest matching option
Request and record the complaint or service request reference number
Note the response timeline shared during acknowledgement for valid escalation
For users near the capital, SBI Credit Card customer care 24x7 near Patna Bihar, routes through the same central system. Geographic location does not change service scope, but it helps identify applicable regional grievance desks.
The SBI Credit Card toll free number Bihar connects you to round-the-clock customer assistance for both urgent and routine service needs. These numbers work across Bihar, regardless of city or district.
Official customer care numbers:
These numbers function as the primary SBI Credit Card customer care number Bihar for cardholders seeking immediate or informational support.
What the toll-free channel typically supports:
Disclaimer: Customer care numbers and IVR structures may change periodically. Always verify the SBI Credit Card customer care number Bihar through official sources before calling.
If you are not satisfied with the resolution provided by customer care, you can escalate the matter through a structured grievance redressal system.
Internal Complaint Registration Channels
You can register complaints through the following official channels and SBI Credit Card customer care number Bihar before escalation:
| Registration Method | Contact Details |
|---|---|
24x7 call centre |
Toll-free customer care numbers - 1860 180 1290 /1800 180 1290 |
feedback@sbicard.com |
|
Post or courier |
SBI Cards & Payment Services Pvt. Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana, India |
SMS |
Send “Problem” to 9212500888 |
Grievance Redressal Cell and Nodal Officer
The grievance redressal cell reviews unresolved complaints on priority and coordinates internally to ensure appropriate resolution.
| Role | Responsibility |
|---|---|
Grievance redressal cell |
Reviews escalated grievances and logs them in the complaint management system |
Nodal officer |
Represents customer interests and coordinates with internal departments for resolution |
Escalation monitoring |
Turnaround times and auto-escalations tracked through CRM for service level adherence |
How to contact the nodal officer:
Further Escalation Levels
If the grievance remains unresolved after nodal officer intervention, you can escalate the matter following the matrix as outlined below.
| Escalation Level | Contact | When to approach |
|---|---|---|
Customer Service Head |
customerservicehead@SBIcard.com |
If the nodal officer’s resolution is unsatisfactory |
CEO |
ceo@sbicard.com |
If concerns remain unresolved after customer service head review |
Ombudsman/Regulator |
|
Final escalation |
If responses stall, follow a structured escalation path to protect timelines and ensure accountability. Repeated calls without documentation rarely improve outcomes.
Actionable escalation steps:
These steps apply whether you contacted SBI Credit Card customer care Bihar from Patna or any other district.
Credit card concerns usually follow standard service workflows. Knowing how each issue is handled helps you share the right information upfront and avoid unnecessary delays.
| Common Issue | How Customer Care Resolves It |
|---|---|
Unauthorised or suspicious transactions |
Customer care blocks the card if required, registers a dispute, and initiates an investigation as per timelines governed by Reserve Bank of India credit card regulations to limit customer liability. |
Late payment fees or interest charges |
Support explains billing calculations, due dates, and interest logic, and checks whether reversal eligibility applies based on account history. |
Late payment fees or interest charges |
Support explains billing calculations, due dates, and interest logic, and checks whether reversal eligibility applies based on account history. |
Card activation or first-time usage issues |
Customer care completes identity verification and guides you through activation steps or system revalidation where required. |
Card replacement or reissuance requests |
Support processes reissuance after verification in cases of loss, damage, or expiry, and confirm dispatch details. |
Card upgrade-related queries |
Customer care checks eligibility criteria and explains upgrade options, benefits, and applicable conditions. |
Statement access or non-receipt issues |
Support restores statement access, confirms billing cycles, and updates delivery settings to ensure timely communication. |
Registered mobile number or email updates |
Customer care updates contact details after authentication to ensure OTP delivery, alerts, and statement notifications remain uninterrupted. |
Using the SBI Credit Card customer care number Bihar with accurate details and supporting information generally results in resolution within the service timelines communicated in the service request acknowledgement.
Reviewer
You should use the official customer care number listed on the issuer’s website or card documentation. Avoid third-party sources, as numbers may change periodically.
Yes, you can report loss or theft immediately through the toll-free support channel, which blocks the card and limits unauthorised usage.
Customer care assists with statement explanations, fee breakdowns, and payment status queries, including guidance on dispute eligibility.
Follow IVR prompts carefully and choose the option that routes to an executive. Having your registered mobile number ready speeds verification.
Yes, service requests such as address updates or limit reviews can be logged after successful authentication and documentation.
Phone-based SBI Credit Card customer care number Bihar operates round the clock, including on holidays, though some back-office processes may follow business-day timelines.
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