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SBI Credit Card offers reliable customer support for users in Tamil Nadu. Residents can access helplines, email, and online tools for queries. Explore details of contact options, grievance processes, and common resolutions. Support ensures quick resolution of card-related issues. Tamil Nadu users benefit from 24/7 access.
Last updated on: January 29, 2026
SBI Card provides multiple channels for its customers in Tamil Nadu. Use toll-free numbers for general queries. Local landline options serve Chennai and other cities.
By phone helpline:
By Email:
WhatsApp support works at 90040 22022. Chat agents assist with activations and disputes.
Steps to contact:
This multi-channel approach ensures Tamil Nadu users receive prompt help. Customer care supports English, Hindi, and regional languages where available.
The primary toll-free number is 1800 180 1290. It works across Tamil Nadu without charges. Available 24/7 for card blocking, disputes, and queries.
| Service Type | Toll-Free Number | Details |
|---|---|---|
General Support |
1800 180 1290 |
24/7 for all queries |
IRCTC SBI Card |
1800 180 1295 |
Specific to travel card |
Lost/Stolen Card |
1800 180 1290 |
Immediate blocking |
Chennai Local |
044-2821 4635 |
Landline backup |
Customer care lines typically operate from 8 AM to 8 PM on weekdays and Saturdays, ensuring broad availability across Tamil Nadu.
SBI Credit Card users in Tamil Nadu can follow the following approach for grievance redressal:
| Level | Contact Details | Purpose | Resolution Time |
|---|---|---|---|
Customer Care |
1860 500 1290, 1800 180 1290 (toll-free), Email: customercare@sbicard.com , SMS to 5676791, SBI Card App |
Register complaints, queries, fraud, billing issues |
Immediate acknowledgment, resolution within 7 days |
Nodal Officer |
Email: nodalofficer@sbicard.com , Post: PO Bag 28, GPO, New Delhi 110001, Phone: 1860-180-7777 |
Escalate unresolved issues after customer care |
Within 20 days |
Principal Nodal Officer |
Email: PrincipalNodalOfficer@sbicard.com |
Further escalation if Nodal Officer response unsatisfactory |
Within 30 days |
Customer Service Head |
Email: CustomerServiceHead@sbicard.com |
Final internal escalation before ombudsman |
Within 30 days |
Internal Ombudsman |
Internal referral for rejected complaints |
Review rejected/partially rejected complaints |
As per RBI guidelines |
RBI Ombudsman |
cms.rbi.org.in (RBI Integrated Ombudsman Scheme 2021) |
Final recourse if unresolved in 30 days |
Per RBI timelines |
Through these mechanisms, many routine complaints—from billing errors to service delays—can be formally documented and tracked to resolution.
Even with multiple contact options, there can be rare situations where customer care seems unresponsive. In such cases, follow a systematic escalation:
Customer care handles frequent concerns efficiently.
Fraud Disputes: Report unauthorized transactions; temporary blocks issued.
Late Payment Fees: Waivers for genuine delays after review.
Card Activation: PIN issues resolved via OTP or replacement.
Billing Errors: Adjustments for double charges or wrong amounts.
Reward Points: Redemption queries and reversals.
Chennai users report quick fraud resolutions. Call 1800 180 1290 immediately for blocks.
Reviewer
Yes, SBI credit cardholders in Tamil Nadu can call the helpline or email support for billing or transaction disputes.
Yes, you can use 1800-180-1290 or other helplines like 1860-180-1290 / 1860-500-1290 from anywhere in the state.
Customer care is typically available 8 AM–8 PM (Mon–Sat), with emergency support paths if available outside these hours.
Yes, you can dial 39-02-02-02 prefixed by the city’s STD code (e.g., 044 for Chennai).
SBI Card supports SMS services like BLOCK XXXX to 5676791 for lost cards; WhatsApp support may vary.
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