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Get assistance for queries, repayment support, and services related to your UGRO Capital Business Loan.
UGRO Capital is a DataTech-driven NBFC focused on MSME and small business financing. It provides a range of business loans — secured and unsecured — and supports borrowers through a clearly defined customer-care and grievance-redressal framework. The UGRO Capital Business Loan Customer Service channels help business-loan customers with queries, disputes, repayment issues, and other services.
UGRO aims to make support accessible and transparent. Their contact methods, response timeframes, and escalation mechanism reflect this commitment.
If you hold a UGRO business loan and need assistance — whether for application questions, EMI schedule, or any loan-related concern — here are the primary contact options:
| Department | Contact Details |
|---|---|
General Customer Care/ Business Loan Help |
Toll-free: 1800-202-8476 Alternate Line: +91-22-4182 1600 |
The customer-care helpline typically operates on from Monday to Saturday- 9:30 AM to 6:00 PM.
For non-urgent matters or when written communication is required, UGRO Capital provides dedicated email support for business loan customers. Email queries are suitable for documentation requests, complaint registration, and detailed explanations.
| Purpose | Email ID |
|---|---|
General Customer Support |
customercare@ugrocapital.com |
Business Loan Information |
info@ugrocapital.com |
Currently, UGRO does not list any official WhatsApp number for business-loan customer care. Their official contact channels remain phone and email.
If your initial query or complaint does not resolve your issue, you can escalate through the following structured grievance process:
| Level / Contact Point | When to Use | Contact Details & Notes |
|---|---|---|
Level 1 – Customer Service Team |
First mode of raising an issue. |
Phone: 1800-202-8476 / 022-4182 1600 Email: customercare@ugrocapital.com Expected resolution within 7 working days |
Level 2 – Grievance Redressal Officer (GRO) |
If Level 1 doesn’t resolve the issue. |
Phone: 022-6826 9135 (Mon–Fri, 9:30 AM–6:00 PM) Email: grievance@ugrocapital.com Expected resolution within 7 working days |
Level 3 – Customer Grievance Committee |
For serious or unresolved complaints after GRO escalation |
Write to UGRO Capital, Equinox Business Park, Tower 3, 4th Floor, LBS Road, Kurla, Mumbai – 400070 Expected resolution within 30 working days. |
Level 4 – External/Regulatory Escalation |
If complaint remains unresolved after 30 working days |
File with RBI’s NBFC Ombudsman via RBI’s complaints portal or regional RBI office as per instructions available online Telephone: 022 – 22150573 |
The main helpline numbers are 1800-202-8476 (toll-free) and +91-22-4182 1600. These are the official numbers for general queries, loan support, and repayment-related requests.
You can raise a complaint by calling the customer helpline or emailing customercare@ugrocapital.com. If the issue remains unresolved, escalate to their Grievance Redressal Officer using the number or email provided under Level 2.
No — UGRO does not provide any official WhatsApp helpline for business-loan related queries, and all official support is through phone lines or email.
Yes, UGRO offers a toll-free helpline: 1800-202-8476, for support related to applications, repayments, and general queries.
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