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Know how to contact IDFC FIRST Bank credit card customer care in Chennai and resolve your queries effectively.
Last updated on: January 08, 2026
When you need assistance with your IDFC FIRST Bank credit card, it is important to know the different ways to reach customer care. From billing queries and payment status updates to card usage issues, you can connect through various convenient channels for quick support.
If you want to track your credit card application or block or unblock your card, having the right customer care contact details ensures that your request is handled promptly and securely.
For customers in Chennai, the IDFC FIRST Bank customer care team is ready to assist with any credit card-related concerns. The bank ensures that there are various ways to contact support, giving you the flexibility to reach out through your preferred method.
To resolve any credit card-related queries or issues, you can easily contact IDFC FIRST Bank’s customer care toll-free number in Chennai at 1800 10 888. This helpline operates 24/7, offering support for balance inquiries, payment issues, transaction concerns, and more. For NRI customers, there is a dedicated email address at nriservices@idfcfirstbank.com.
The toll-free number ensures that you receive assistance without worrying about call charges, regardless of the time. Whether you're in Chennai or another city, this number provides round-the-clock support to ensure a seamless banking experience.
IDFC FIRST Bank offers a robust grievance redressal system designed to address any issues or complaints efficiently. If you're dissatisfied with the solution provided by customer care, you can escalate your concern to higher authorities for more effective resolution.
Here are the different levels through which you can lodge a complaint:
The first step is to contact customer care for assistance. You can reach them via:
Helpline Number: 1800 10 888
Email: banker@idfcfirstbank.com
This is the initial point of contact for resolving most issues.
If you do not receive a satisfactory response within 7 days from the customer care, you can escalate the issue to the Regional Nodal Officer.
You can contact them via:
Email: rno@idfcfirstbank.com
Phone: 022-41652700 (Monday to Saturday, 9:30 AM to 6:00 PM)
Address:
IDFC FIRST Bank, Plot No.7B, Gandhi
Mandapam Road, 1st Floor, Kotturpuram,
Chennai - 600085.
If the issue is still unresolved, it can be further escalated to the Principal Nodal Officer. This level ensures that critical concerns are addressed by the highest authority in the bank.
Contact details are:
Email: pno@idfcfirstbank.com
Helpline: 1800 209 9771 (24/7)
If you do not receive a timely response from the IDFC FIRST Bank credit card customer care team, here are a few steps you can take to ensure that your issue is resolved:
Make sure to keep a record of all your interactions with customer care, such as emails, call logs, and complaint details.
If you haven’t received a response within the expected timeframe, continue to follow up through the same channels. Consistent follow-ups can help escalate the matter.
If you are unsatisfied with the resolution, escalate your concern to the next level (Regional Nodal Officer or Principal Nodal Officer) for more attention.
If the issue remains unresolved even after escalation, you can approach the Banking Ombudsman for further assistance in resolving the dispute.
IDFC FIRST Bank’s credit card customer care in Chennai is equipped to handle a variety of concerns related to credit cards, ensuring that all customer issues are addressed quickly and effectively. Some of the most common issues resolved by the customer care team include:
Customers can check the status of their credit card application and receive updates on whether it has been approved or rejected.
In case your card is lost, stolen, or suspected of fraudulent activity, customer care can block it to prevent unauthorised transactions. If necessary, they can also assist with unblocking your card.
For any discrepancies in your transactions or if you need clarification on a particular charge, customer care can provide detailed information and help resolve the issue.
You can inquire about your credit card bill, request duplicate statements, and address any concerns regarding payment cycles or outstanding amounts.
Customer care resolves issues related to earning or redeeming rewards points, ensuring that your points are correctly applied and can be used as intended.
Yes, IDFC FIRST Bank provides a toll-free helpline for credit card customers in Chennai. You can contact them at 1800 10 888, which is available 24/7 for assistance with any credit card-related queries.
The customer care team for IDFC FIRST Bank credit card services in Chennai is available 24/7 via the toll-free helpline. For in-person assistance at the branch, the working hours are typically from 9:30 AM to 5:30 PM, Monday to Saturday.
To check the status of your credit card complaint, you can contact the customer care team at 1800 10 888 or email them at banker@idfcfirstbank.com. They will provide updates on the resolution process.
If you need to dispute a charge, contact IDFC FIRST Bank credit card customer care immediately through their toll-free helpline at 1800 10 888 or via email at banker@idfcfirstbank.com. They will assist you in investigating and resolving the dispute.
Yes, you can request a replacement for your IDFC FIRST Bank credit card by contacting the customer care team in Chennai. Reach out via the toll-free number 1800 10 888 or email banker@idfcfirstbank.com for assistance with your request.
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