Kotak Mahindra Bank Credit Card Customer Care Number in Delhi

If you need support related to your Kotak Mahindra Bank credit card in Delhi, you can access the bank’s centralised customer service routes for fast help. You can reach the bank by phone, use the mobile app chat or submit a service request online to report misuse, request statements or manage EMI options. For immediate protection, consider blocking your card via the app or helpline and record the complaint reference number. Below you can find reliable contact methods and details to prepare before contacting Kotak Mahindra Bank for smooth resolution.

You can use the Kotak Mahindra Bank credit card customer care number in Delhi for quick support and assistance related to your credit card. The phone banking helpline, the mobile app and the online credit card help centres are there to provide assistance. 

Their services include blocking cards, disputing transactions, checking rewards, and other routine services. Before you call, have your card number, registered mobile, and ID to provide, so that the support team can verify you quickly. 

Key Points to Remember

• Use the national helpline for credit card complaints, cancellations and account queries

• Block lost or stolen cards immediately via app, WhatsApp or the helpline

• Keep a record of the complaint reference and the time of the call

• For suspected fraud, call the dedicated fraud helpline without delay

When you face an issue with your Kotak Mahindra Bank credit card, you can follow the bank’s three-tier grievance redressal to get it resolved efficiently. Start with the online complaint form or the customer contact centre, then escalate to the relevant Nodal Officers, as needed. 

Remember to save the complaint reference and any documents for quick reference. These make follow-ups faster and ensure your case moves up the chain smoothly. 

Level 1: Online Customer Service

For first-time contact with the bank, begin at Level 1 to obtain the fastest assistance for routine credit card–related concerns. 

• Step 1: Visit the bank’s official website at https://www.kotak.bank.in/en/home.html. 
• Step 2: From the top navigation bar, place the cursor over ‘Help’ and select the ‘Complaints’ option. 
• Step 3: Select ‘Personal Banking’ as the relevant category to access the Level 1 complaint interface. 
• Step 4: Choose ‘Credit Card’ as the applicable product and complete the displayed online form. 
• Step 5: Indicate whether you are an existing customer and enter your name, registered mobile number, email ID, and Customer Relationship Number. 
• Step 6: Clearly explain the issue, upload any relevant supporting documents (such as statements or screenshots), and keep your card number or last four digits available. 

Upon successful submission, a Service Reference Number will be generated. Retain this number for tracking, follow-ups, or escalation.

Alternative Channels

In addition to the above method, you may raise your grievance through the following options:

• Submit a request via the inbox available in your Net Banking account
• Refer to the Customer Contact Centre information provided on the official website
• Visit a nearby Kotak Mahindra Bank branch in person
• Send written correspondence to Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013

Expected Timeline 

Kotak Mahindra Bank endeavours to respond to Level 1 complaints within 2 working days. 

If the matter remains unresolved within this period, retain the Service Reference Number and proceed to escalate the complaint to Level 2 using the same details. 

Level 2: Escalation to the Nodal Officer

If the issue is not resolved at Level 1 or if the response received is unsatisfactory, you may escalate the complaint to the bank’s Nodal Officer. 

Send an email to the Nodal Officer referencing the Service Reference Number and briefly outline the outstanding issues. Attach copies of the original complaint along with any supporting documentation. 

Nodal Officer Contact Details

• Name: Ms. A Shukla
• Contact No: 022 6204 2110 (Monday to Friday, 10.00 am to 6.00 pm, excluding bank holidays)
• Email: nodalofficer@kotak.com
• Address: ABR Emerald Building, Floor no - 8, Plot no D8, Street 16, MIDC Central Rd, Andheri East, Mumbai, Maharashtra – 400093 

The Nodal Officer will assess the matter, liaise with the concerned departments, and issue a detailed response or proposed resolution. 

Expected Timeline 

Level 2 escalations are generally addressed within 2 days. 

If the resolution provided by the Nodal Officer does not satisfactorily close the complaint, preserve all correspondence and escalate the matter to the Principal Nodal Officer at Level 3.

Level 3: Escalation to Principal Nodal Officer

Level 3 escalation may be initiated if a satisfactory resolution is not received from the Nodal Officer within the bank’s prescribed timelines. Write to the Principal Nodal Officer, quoting the Service Reference Number, providing a brief timeline of events, and enclosing copies of all previous communications and documents. 

Principal Nodal Officer Contact Details

• Name: Mr. A. Shah
• Contact No: 022 6204 2120 (Monday to Friday, 10.00 am to 6.00 pm, excluding bank holidays)
• Email: pno@kotak.com
• Address: ABR Emerald Building, Floor no - 8, Plot no D8, Street 16, MIDC Central Rd, Andheri East, Mumbai, Maharashtra – 400093

The Principal Nodal Officer will conduct a final review of the case and facilitate resolution at a senior management level. 

Level 3 should be treated as the bank’s final internal escalation stage before pursuing external remedies. Ensure all documentation and reference numbers are maintained for any subsequent Ombudsman proceedings.

Additional Step: Banking Ombudsman Level

If the grievance remains unresolved for a period exceeding one month, you may approach the Banking Ombudsman for independent resolution. Ensure that all records, acknowledgements, and responses received from the bank are retained to support your Ombudsman complaint.

Contact Details of the Central BO Office

You may file a complaint with the Central Banking Ombudsman using the following details:

• Official Portal: https://cms.rbi.org.in/cms/indexpage.html#eng
• Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017
• Toll-free number: 14448

If Kotak Mahindra Bank customer care does not answer your calls or messages, take calm, structured steps to protect your account. Clear documentation helps when you escalate.

• Retry using an alternative route such as WhatsApp, the Kotak app, or phone-banking. Immediate re-registration often prompts a faster acknowledgement. 

• If your card is at risk, block it immediately through the app or helpline and note the block reference for future follow up. 

• Track your case on the bank’s grievance portal using your Service Reference Number before moving to higher escalation levels. 

• Email the Nodal Officer with your Service Reference Number and relevant files. If unresolved, copy the Principal Nodal Officer in your escalation. 

• After roughly 30 days without satisfactory closure, submit a complaint on the RBI’s CMS portal and attach all bank correspondence as proof. 

• Keep a neat file of all emails, call logs, screenshots and dates. These records support your Ombudsman or legal submissions if needed. 
   

If there is still no resolution, visit your branch to meet a manager or contact the Banking Ombudsman with complete records.