Kotak Mahindra Bank Credit Card Customer Care Number in Hyderabad

Managing your Kotak Mahindra Bank credit card in Hyderabad becomes seamless with access to the right customer care. Whether you need assistance with billing issues, reporting a lost card, or resolving transaction disputes, Kotak Mahindra Bank provides reliable support. The bank’s customer care team is available through various channels, ensuring that all your queries are addressed efficiently. Whether you're a new or existing customer, knowing how to contact customer care helps in smooth credit card management in the long run.

When you require assistance with your Kotak Mahindra Bank credit card in Hyderabad, the bank provides a range of customer service options. Whether you're reporting a lost card, disputing a transaction, or need information about your rewards points, these methods ensure your issues are resolved efficiently. 

Kotak Mahindra Bank’s customer care channels are accessible via phone banking, email, and other online methods. Having your card number and registered mobile number ready will help expedite the process and ensure swift resolution. 

Key Points to Remember

• Contact the customer care helpline for credit card-related queries and phone banking services 

• Use the Kotak Mahindra Bank mobile app for quick access to services like card blocking and rewards tracking 

• Ensure you have your card number, registered mobile number, and ID ready for quicker verification 

• Note down your complaint reference number and the call time for follow-up or escalation

If you have a complaint about your Kotak Mahindra Bank credit card, the bank has a structured three-level grievance redressal system to ensure quick resolution. Begin by submitting your concern online or contacting the customer service team. If the response does not meet your expectations, escalate it to the designated officers for further assistance. To ensure a smooth follow-up, always keep your service reference number and supporting documents ready.

Level 1: Online Customer Service 

Start with Level 1 to quickly resolve common issues related to your credit card.

• Step 1: Visit Kotak Mahindra Bank’s official website at www.kotak.bank.in. 
• Step 2: Hover over the 'Help' menu and click on 'Complaints'. 
• Step 3: Select 'Personal Banking' as your category to proceed to the complaint submission window. 
• Step 4: Choose 'Credit Card' and fill out the form in the pop-up. 
• Step 5: Provide your name, mobile number, email, and Customer Relationship Number, and mention if you are an existing customer. 
• Step 6: Describe the issue in detail, upload any supporting documents (like screenshots or statements), and have your card number or last four digits ready. 

After submission, you'll receive a Service Reference Number, which is essential for follow-up and escalation. 

Alternative Submission Channels

You can also submit a grievance via: 

• Your Net Banking inbox.
• Customer Contact Centre details on the official website.
• A nearby Kotak Mahindra Bank branch.
• By writing to Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013.

Expected Response Time

Kotak Mahindra Bank aims to resolve Level 1 complaints within two business days. If the issue isn't resolved within this time, note the Service Reference Number and escalate the complaint to Level 2. 

Level 2: Escalation to the Nodal Officer 

If your complaint remains unresolved at Level 1 or if the resolution is unsatisfactory, you have the option to escalate the issue to Kotak Mahindra Bank's Nodal Officer. To do this, you need to email the Nodal Officer, providing your Service Reference Number and a summary of the unresolved issue. Make sure to attach the original complaint and any relevant supporting documents to ensure a smooth escalation process.

Nodal Officer Contact Details

• Name: Ms. A Shukla 
• Contact No.: 022 6204 2110 (Available Mon to Fri, 10:00 am to 6:00 pm, excluding bank holidays) 
• Email: nodalofficer@kotak.com 
• Address: ABR Emerald Building, Floor 8, Plot D8, Street 16, MIDC Central Road, Andheri East, Mumbai, Maharashtra – 400093 

The Nodal Officer will carefully review your complaint and collaborate with relevant teams to provide you with a detailed response or a proposed solution.

Expected Timeline

The bank aims to address complaints escalated to Level 2 within 2 business days. If the response from the Nodal Officer does not resolve your issue, you can escalate the matter further to the Principal Nodal Officer (Level 3). 

Level 3: Escalation to the Principal Nodal Officer 

If you do not receive a satisfactory resolution from the Nodal Officer within the expected timeline, the next step is to escalate the complaint to the Principal Nodal Officer. You will need to send an email to the Principal Nodal Officer with your Service Reference Number, a detailed account of events, and copies of all previous communications and documents. 

Principal Nodal Officer Contact Details

• Name: Mr. A. Shah 
• Contact No.: 022 6204 2120 (Available Mon to Fri, 10:00 am to 6:00 pm, excluding bank holidays) 
• Email: pno@kotak.com 
• Address: ABR Emerald Building, Floor 8, Plot D8, Street 16, MIDC Central Road, Andheri East, Mumbai, Maharashtra – 400093 

The Principal Nodal Officer will perform a final review and work with senior teams to ensure a resolution. Level 3 should be your last escalation within Kotak Mahindra Bank before exploring external remedies. It’s crucial to maintain all documentation and reference numbers in case you need to involve the Ombudsman. 

Additional Step: Banking Ombudsman Level 

If your issue is still unresolved after a month, you can escalate the matter to the Banking Ombudsman for an independent review. Ensure you have kept all communication records and bank responses, as they will be necessary for the Ombudsman process. 

Central Banking Ombudsman Contact Details

• Official Portal: https://cms.rbi.org.in/cms/indexpage.html#eng 
• Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017 
• Toll-Free Number: 14448

If Kotak Mahindra Bank’s customer care does not respond to your query within the expected time, it's important to follow up efficiently. Taking prompt action can help ensure that your complaint is addressed without unnecessary delays. 

• Wait for 48 hours: Give customer care at least 48 hours to address the issue, as some complaints may require time for resolution. 
• Record your complaint reference number: Keep the reference number of your complaint for easy tracking and follow-up. 
• Follow up via customer care: Call the main customer service number again and mention your reference number to expedite your case. 
• Email your grievance: If necessary, escalate the issue via email and provide all previous correspondence and documents for a faster resolution. 
• Escalate to the Nodal Officer: If you receive no resolution, contact the Nodal Officer and provide the necessary details for escalation. 
• Visit a local branch: If online or phone follow-ups don’t work, visit a nearby Kotak Mahindra Bank branch for in-person assistance. 
   

If these steps still do not resolve the issue, consider escalating it to the Principal Nodal Officer or the Banking Ombudsman for further support. 

Kotak Mahindra Bank’s credit card customer care in Hyderabad helps resolve a wide range of issues efficiently. The support team is available to assist with billing queries, lost cards, fraud, and more. 

• Billing Errors and Discrepancies: Customer care helps resolve any discrepancies in your billing statement and clarifies unclear charges for a smooth experience. 
• Fraudulent Transactions: If you detect any unauthorised transactions, the support team works quickly to block your card and initiate dispute resolution. 
• Lost or Stolen Card: Kotak Mahindra Bank provides immediate support to block your lost or stolen card and ensures you receive a replacement. 
• Reward Points Issues: For queries regarding missing or incorrect reward points, customer care provides clarification and guides you through the redemption process. 
• EMI Conversion Requests: Customer service assists with converting large credit card purchases into manageable EMIs, making payments easier. 
• Credit Limit Adjustments: Customer care helps with credit limit increase or decrease requests, advising you on eligibility and timelines. 
   

No matter the issue, Kotak Mahindra Bank ensures that all concerns are resolved in a timely and efficient manner, providing a hassle-free credit card experience.