Kotak Mahindra Bank Credit Card Customer Care Number in Pune

Kotak Mahindra Bank offers accessible support for its credit cardholders in Pune. Whether you're facing issues related to billing, card activation, or any other query, the bank provides multiple channels for assistance. You can contact customer care via toll-free number or email for prompt support, available during business hours from Monday to Friday.

The simplest and quickest way to reach Kotak Mahindra Bank customer care in Pune is by calling their toll-free number on 1800 2095 732. Available from 9:30 AM to 6:30 PM on weekdays, this number connects you directly with a trained customer care representative who can assist with billing queries, card issues, or any general concerns.

If you're dealing with urgent issues, such as reporting fraud or a stolen card, Kotak Mahindra Bank provides dedicated 24/7 helplines for these specific emergencies, ensuring you can take immediate action and protect your account.

You can email at Kprime.service@kotak.com

You can also write to the below address: 

418-424, 4th floor,Sohrab Hall,

21 Sasoon Road, 

Behind Pune Railway Station,

Pune 411001

You can contact them through phone banking and dedicated helplines as well. Here are the key numbers for different services:

• General Phone Banking:
  

  • 1860 266 0811 (Available 08:00 AM to 08:00 PM, Monday to Sunday, excluding Bank Holidays)
    

• Credit Card Services, Card Cancellation, Mis-sell, and Harassment Complaints:
  

  • 1860 266 2666 (Available 24/7)
    

• Fraud or Unauthorised Transactions:
  

  • 1800 209 0000 (Available 24/7 for reporting fraud or unauthorised transactions)
     

Note: For easy access to Kotak Mahindra Bank's phone banking services, ensure you have your CRN and MPIN or Debit/Credit Card PIN handy. 

If you are facing issues with your Kotak Mahindra Bank credit card, the bank has a structured grievance redressal mechanism to ensure your concerns are addressed. 

Follow the steps below to escalate your grievance effectively:

Step 1: Contact Customer Care

If you have a query or issue, the first step is to contact the customer care team:

• Phone: 1800 2095 732
  

• Email: Kprime.service@kotak.com
  

• Available: Monday to Friday, 9:30 AM to 6:30 PM

Step 2: Escalate to Nodal Officer

If you're not satisfied with the customer care resolution, you can escalate the issue to the Nodal Officer:

• Name: Ms. Vijayashree Easwaraka
  

• Phone: (022) 69781705
  

• Email: kprime.nodal@kotak.com
  

• Available: Monday to Friday, 10:00 AM to 6:00 PM

Step 3: Further Escalation to Principal Nodal Officer

If the Nodal Officer doesn’t resolve the issue or if you’re dissatisfied with their response, you can escalate it to the Principal Nodal Officer:

• Name: Ms. Delnaz Balsara Sharma
  

• Phone: (022) 69781706
  

• Email: Pno.Kprime@kotak.com
  

• Available: Monday to Friday, 10:00 AM to 6:00 PM

Step 4: Approach the RBI for Further Action

If your grievance remains unresolved after following the above steps, you can contact the Reserve Bank of India’s Department of Non-Banking Supervision:

• Email: crpc@rbi.org.in
  

• Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
   

These steps ensure that your grievance is addressed systematically and that you have clear escalation points if the issue persists.

If your issue remains unresolved after contacting Kotak Bank credit card customer care, you can take several steps to ensure your concern is addressed promptly:

• Give it time

Allow at least 2-3 days for a response depending on the gravity of your concern. Customer care may need additional time to verify details before getting back to you. For urgent cases, like fraud or critical issues, escalate it right away. 

• Track your complaint

Make a note of your complaint reference number or any interaction IDs. This will help you track the status and follow up without confusion.

• Follow up

Reach out to customer care again, referencing your previous complaint. Be clear that your issue is still unresolved and ask for an update.

• Escalate to the Nodal Officer

If customer care does not resolve the issue within the expected timeline, escalate your complaint to the Nodal Officer. This step often leads to faster attention and a more thorough review of your case.

• Escalate to the Principal Nodal Officer

If the matter is still unresolved after being escalated to the Nodal Officer, you can take it further to the Principal Nodal Officer. This is the next level of escalation for unresolved issues.

• Escalate through email

If a phone follow-up doesn’t help, send a detailed email explaining your concern, including the previous complaint reference number and the delay you're experiencing. This ensures your issue is formally documented.

• Consider alternative support

If your issue involves serious concerns such as fraud, mis-selling, or harassment, using Kotak's escalation helplines or visiting a local branch may provide more immediate support.

Kotak Mahindra Bank’s customer care team in Pune handles a variety of issues related to credit card services. Here are some common concerns that are resolved regularly:

Billing Discrepancies

If there are any inconsistencies with your credit card bill, such as incorrect charges or missed payments, customer care helps clarify the charges and make necessary corrections.

Card Activation Issues

Customers sometimes face difficulties when trying to activate their new or replacement cards. Kotak customer care provides step-by-step assistance to activate your card and ensure it’s ready for use.

Fraud and Unauthorised Transactions

If you notice any suspicious activity or unauthorised transactions on your account, Kotak Bank’s customer care team can assist in blocking your card, investigating the fraud, and resolving the issue.

EMI Conversion and Payment Issues

For customers wishing to convert their purchases into EMI or seeking assistance with EMI-related queries, Kotak customer care guides you through the process, helping you manage your payments efficiently.

Credit Limit Increases

If you need to increase the credit limit on your card, Kotak customer care helps assess your eligibility and processes your request, ensuring you understand the terms and conditions.