SBI Credit Card Customer Care Number in Chandigarh

Managing your SBI credit card in Chandigarh becomes much easier with quick access to the SBI credit card customer care number in Chandigarh. Whether you're dealing with billing issues, reporting a lost card, or seeking assistance with rewards, knowing the correct number ensures prompt resolution.

Directly contacting customer care saves you time, avoids frustration, and helps you make the most of your credit card. With the right support at hand, you can address any concerns and fully enjoy the benefits of your SBI credit card.

SBI credit card customer care in Chandigarh offers reliable assistance for cardholders facing issues with billing, transactions, or fraud concerns. Whether you need help with understanding your statements, resolving disputes, or managing your rewards, the dedicated customer support team is ready to assist. 

By using the SBI credit card customer care number for Chandigarh, you can easily reach the support team through phone, email, or even by visiting a local SBI branch. This ensures prompt and professional help, allowing you to efficiently manage your credit card and address any issues that may arise.

When you need immediate assistance with your SBI credit card, the toll-free customer care number is the most efficient and accessible way to get help. Call the official SBI credit card toll-free number, 1800-180-1290, to speak with a trained customer care executive who will assist you with your queries, regardless of banking knowledge. This service is available without any call charges from anywhere in India, ensuring you can get support at no additional cost.

Customer care is available from 8:00 am to 8:00 pm, Monday to Saturday, making it easy to reach out for help during working hours. For specific concerns like transaction disputes or if you suspect fraudulent activity via calls, emails, or SMS, you can also contact SBI Card at 39-02-02-02 (with your local STD code) or 1860-180-1290.

Using the toll-free number not only saves you time and the hassle of visiting a branch but also provides you with clear, simple guidance when you need it most, ensuring quick resolution of your issues.

SBI has a well-structured grievance redressal process to ensure that your complaints are resolved efficiently. If an issue remains unresolved at one level, it can be escalated to the next, ensuring prompt action. It is important to follow the correct steps for a faster resolution rather than contacting multiple levels at once.

Level 1: Customer Care Desk

For any billing, transaction, or card-related concerns, the first point of contact should always be the SBI Credit Card customer care team. Most complaints are resolved at this stage within the designated timelines. You can reach customer care through:

• Call 1800-180-1290 (toll-free)
• Call 1860-500-1290 or 1860 180 1290
• Call 39-02-02-02 with your local STD code
• Email: customercare@sbicard.com

Level 2: Nodal Officer Escalation

If your issue isn't resolved at the customer care level, you can escalate it to the Nodal Officer. This step is for complaints that remain unresolved or for solutions that do not fully address your concerns.

• Name: Mr Prosenjit Dhar
• Designation: Nodal Officer
• Contact Number: 1860-180-7777
• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Level 3: Principal Nodal Officer

If your complaint is still unresolved after escalating it to the Nodal Officer, the next step is to contact the Principal Nodal Officer. This is the highest internal escalation level at SBI Card.

• Name: Mrs Rupali Bhardwaj
• Designation: Principal Nodal Officer
• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Special Helpline for Mis-selling or Harassment

For complaints regarding mis-selling, aggressive recovery practices, or harassment, SBI provides a dedicated helpline for immediate attention.

• Dedicated Helpline Number: 080-39356050

If you do not receive a timely or helpful response from SBI Credit Card customer care, follow these steps to ensure your issue is addressed:

• Wait at least 48 hours after your initial complaint to allow for basic verification or issue resolution

• Note your complaint or reference number to help track the issue during follow-ups

• Contact customer care again, explaining that your issue remains unresolved, and provide the reference number

• Send a detailed email to customer support, outlining the issue and previous interactions

• Escalate the issue to the Nodal Officer if customer care has not resolved the matter

• For mis-selling or harassment issues, use the dedicated helpline for quicker action

• Visit an SBI Card walk-in office for face-to-face assistance if you prefer immediate clarification

• Keep a record of emails, call logs, and reference numbers for future escalation steps

SBI Credit Card customer care in Chandigarh efficiently handles various concerns to ensure cardholders can manage their cards with ease and confidence:

Billing and Statement Errors

Customer care helps you understand charges, correct any discrepancies, and clarify confusion related to your monthly credit card statement.

Unauthorised or Fraudulent Transactions

If you spot suspicious transactions, the team quickly blocks your card and guides you through the dispute and refund process.

Lost or Stolen Credit Cards

Customer care assists in blocking your card immediately and arranges for a replacement to prevent misuse.

Credit Card Activation Issues

If your new or replacement card doesn’t activate, customer care helps resolve the issue swiftly.

Reward Points and Cashback Queries

Support executives clarify how rewards work, check missing points, and guide you on how to redeem them.

Credit Limit Increase or Decrease Requests

Customer care reviews your request and explains eligibility and the impact of adjusting your credit limit.

EMI Conversion and Payment Issues

The team helps convert large purchases into EMIs and resolves any issues with EMI billing or missed payments.

Late Fees and Interest Clarification

Customer care provides clear explanations about late fees, interest amounts, and tips on avoiding them in the future.

Update of Personal Details

Customer care assists with updating your contact details, ensuring seamless communication.

Card Closure or Deactivation Requests

If you wish to close your card, the team ensures all dues are cleared and guides you through the closure process.