SBI Credit Card Customer Care Number - Hyderabad

For SBI credit cardholders in Hyderabad, knowing the correct SBI credit card customer care number for Hyderabad is essential for resolving billing issues, disputes, or managing rewards. Having quick access to customer support ensures a smooth and hassle-free experience, helping you navigate challenges with confidence.

The SBI credit card customer care number for Hyderabad offers reliable support for billing issues, fraud concerns, and queries about rewards and card benefits. Whether you’re facing an urgent problem or simply need guidance, you can quickly get in touch with their support team through multiple channels. These include a toll-free helpline, email support, or by visiting your nearest SBI branch. With professional and timely assistance, SBI ensures that your queries are addressed efficiently, allowing you to manage your credit card with ease.

For quick and reliable assistance with your SBI credit card, the toll-free customer care number, 1800-180-1290, connects you directly to a trained executive who can help resolve issues like billing disputes or card queries. Available nationwide, this service is free of charge when calling from anywhere in India.

Customer care is available Monday to Saturday, from 8:00 am to 8:00 pm, ensuring you can get help during convenient hours. For more urgent concerns, such as reporting fraudulent activity, you can also contact 39-02-02-02 (with your local STD code) or 1860-180-1290.

Using the SBI credit card customer care toll-free number for Hyderabad allows for faster issue resolution, eliminating the need to visit a branch. The customer care team provides clear, simple guidance, even for those unfamiliar with financial terms, making it an excellent option for efficiently managing your SBI credit card.

SBI credit card has a well-structured grievance redressal mechanism designed to ensure that any issues you face are addressed efficiently. The process follows a step-by-step escalation procedure, allowing your complaint to be moved to higher levels only if it remains unresolved. To ensure a faster resolution, it’s essential to follow the sequence of escalation rather than approaching multiple levels at once.

Level 1: Customer Care Desk

The first point of contact for any issues regarding billing, transactions, card usage, or service delays should be SBI credit card’s customer care. Most issues are resolved at this stage within the standard timelines. You can reach customer care through the following channels:

• Toll-free number: 1800-180-1290
• Alternative numbers: 1860-500-1290 or 1860-180-1290
• Local STD code: Call 39-02-02-02
• Email: customercare@sbicard.com

Level 2: Nodal Officer Escalation

If your complaint is not resolved to your satisfaction after contacting customer care, you can escalate the issue to the nodal officer. This level applies when the response from customer care is unsatisfactory or when the solution provided doesn’t address your concern. 

Here are the details of the nodal officer:

• Name: Mr. Prosenjit Dhar
• Contact Number: 1860-180-7777
• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, DLF Cyber City, Gurgaon – 122002, Haryana

Level 3: Principal Nodal Officer

If the issue persists after reaching the nodal officer, you can escalate it to the principal nodal officer, the highest authority for escalation within SBI Card. The principal nodal officer’s contact details are:

• Name: Mrs. Rupali Bhardwaj
• Contact Number: 1860-180-7777
• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, DLF Cyber City, Gurgaon – 122002, Haryana

Special Helpline for Mis-selling or Harassment

For complaints related to mis-selling or aggressive recovery practices, SBI Card offers a dedicated helpline to ensure quicker resolution:

• Helpline number: 080-39356050

Walk-in Grievance Support in Hyderabad

If you prefer in-person assistance, you can visit the SBI Card’s grievance facility in Hyderabad:

• Address: SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, S.P. Road, Secunderabad, Telangana-500003

If SBI Credit Card customer care does not respond to your query, following these steps can help you resolve the issue efficiently and without unnecessary delays:

• Wait at least 48 hours after your initial complaint to allow time for basic verification or investigation

• Keep a record of your complaint reference number for easy tracking and follow-ups

• Call customer care again, mentioning your previous complaint and the reference number for quicker resolution

• Send a detailed email to SBI Card customer support team, including your complaint details and the delay you’ve experienced

• If unresolved, escalate the matter to the Nodal Officer for further action

• Contact the dedicated helpline if your complaint involves mis-selling, harassment, or severe service issues

• Visit the SBI Card walk-in office in Hyderabad for in-person support if you prefer face-to-face interaction

• Retain copies of all emails, call logs, and reference numbers for documentation during escalation

SBI credit card customer care in Hyderabad is equipped to resolve a variety of issues that cardholders face, helping to ensure smooth card management:

• Billing and Statement Errors

Customer care assists in clarifying any confusion regarding charges and correcting errors on your monthly credit card statement.

• Unauthorised or Fraudulent Transactions

If you notice unfamiliar transactions, the support team will help block your card and guide you through the dispute process.

• Lost or Stolen Credit Cards

Customer care immediately blocks your card and arranges for a replacement to prevent misuse and financial loss.

• Credit Card Activation Issues

If your new or replacement card isn't activating, customer care will assist you in completing the activation process.

• Reward Points and Cashback Queries

The support team helps explain how rewards work, checks for missing points, and guides you on redeeming your rewards.

• Credit Limit Increase or Decrease Requests

Customer care reviews your request for credit limit adjustments and explains eligibility and potential impacts.

• EMI Conversion and Payment Issues

If you need assistance with converting purchases into EMIs or resolving payment issues, customer care will provide the necessary support.

• Late Fees and Interest Clarification

Customer care clarifies any late payment charges, interest rates, and offers advice on avoiding these charges in the future.

• Update of Personal Details

Customer care helps you update personal information such as your mobile number, email, or address for continued communication.

• Card Closure or Deactivation Requests

If you wish to close your account, the customer care team explains the procedure and ensures all dues are cleared before deactivation.