SBI Credit Card Customer Care Number in Lucknow

If you're an SBI credit cardholder in Lucknow, having the right SBI credit card customer care number in Lucknow can save you time and frustration when dealing with card-related issues. Whether it’s a billing dispute, lost card, or reward-related query, reaching the correct support number ensures quick and efficient resolution. Knowing how to get in touch with the right team for your concerns can help you manage your account seamlessly and avoid unnecessary complications.

SBI credit cardholders in Lucknow can rely on efficient customer care services for assistance with billing issues, fraud concerns, or any transaction-related queries. By using the dedicated SBI credit card customer care number in Lucknow, you can quickly connect with the support team for help over the phone, via email, or by visiting a local SBI branch. This ensures you receive professional guidance and resolution, saving you time and reducing any potential hassle. Whether it's a question about rewards, a dispute, or lost card assistance, the customer care team is there to provide timely support.

If you need immediate assistance with your SBI credit card, the toll-free customer care number is your quickest and most reliable option. By dialling the official SBI credit card toll-free number, 1800-180-1290, you can connect with a trained executive who will guide you through your issue, even if you are unfamiliar with banking terms. 

This number is accessible from anywhere in India, allowing you to raise queries without any charges. Customer care support is available from 8:00 am to 8:00 pm, Monday to Saturday, ensuring you can reach out during the day when it's most convenient for you.

For concerns such as transaction disputes or suspicious activity like unexpected calls, emails, or SMS messages, you can also contact SBI Card through 39-02-02-02 by adding your local STD code, or 1860-180-1290. These numbers connect you to the same reliable support team, helping you act swiftly to safeguard your card.

Using the toll-free number ensures you can resolve issues promptly, avoid unnecessary trips to the branch, and receive clear guidance in simple, easy-to-understand language.

SBI has a structured grievance redressal mechanism in place to ensure that any issues or complaints are addressed in a systematic manner. If your concern is not resolved at the first level, there are clear steps to escalate the matter and seek further assistance. It is important to follow the escalation process step by step to ensure a quicker resolution of your issue.

Level 1: Customer Care Desk

Your first point of contact for any billing issues, transaction disputes, card usage concerns, or service delays should be the SBI Credit Card customer care team. In most cases, complaints are resolved at this stage within the standard timelines.

You can reach customer care through the following channels:

• Call 1800-180-1290 (toll-free)
• Call 1860-500-1290 or 1860-180-1290
• Call 39-02-02-02 (add your local STD code)
• Email: customercare@sbicard.com

Customer care executives are available from 8:00 am to 8:00 pm, Monday to Saturday.

Level 2: Nodal Officer Escalation

If your issue is not resolved to your satisfaction at the customer care stage, you can escalate it to the Nodal Officer. This is the next level of escalation if you feel the solution provided was inadequate or your complaint remains unresolved.

• Name: Mr Prosenjit Dhar
• Designation: Nodal Officer
• Contact Number: 1860-180-7777
• Escalation Mode: Escalate via official SBI Card channels
• Address: SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Level 3: Principal Nodal Officer

If your complaint remains unresolved after reaching the Nodal Officer, you can take it to the Principal Nodal Officer. This is the highest internal escalation level within SBI Card, and it ensures that more serious concerns receive immediate attention.

• Name: Mrs Rupali Bhardwaj
• Designation: Principal Nodal Officer
• Escalation Mode: Escalate via official SBI Card escalation channels
• Address: SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Special Helpline for Mis-selling or Harassment

If your complaint involves mis-selling, aggressive recovery practices, or harassment, SBI provides a dedicated helpline to address these concerns more swiftly.

• Helpline Number: 080-39356050

If you do not receive a timely or helpful response from SBI Credit Card customer care, follow these steps to ensure your complaint is addressed:

• Wait at least 48 hours after your initial complaint, as some issues may require time for basic verification

• Note down your complaint or interaction reference number to help track your issue during follow-ups

• Call customer care again and explain that your complaint remains unresolved, mentioning the reference number

• Send a detailed email to SBI Card customer support, including the issue, previous complaint details, and the delay you faced

• If customer care does not resolve the issue, escalate it to the Nodal Officer for further attention

• For concerns involving mis-selling or harassment, use the dedicated escalation helpline for faster resolution

• Consider visiting the SBI Card walk-in office in Lucknow if you prefer face-to-face assistance for quicker clarification

• Keep copies of emails, call logs, and reference numbers as evidence to support your case during escalation

SBI Credit Card customer care in Lucknow addresses a variety of common issues to ensure that cardholders can manage their accounts effortlessly:

Billing and Statement Errors

Customer care helps identify and correct errors on your credit card statement, ensuring that all charges are accurate and transparent.

Unauthorised or Fraudulent Transactions

If you notice suspicious activity, the team assists in blocking your card and guides you through the dispute and refund process.

Lost or Stolen Credit Cards

In case your card is lost or stolen, customer care ensures immediate blocking of the card and arranges for a replacement to prevent misuse.

Credit Card Activation Issues

If you're unable to activate your new or replacement card, the support team will guide you through the proper activation steps.

Reward Points and Cashback Queries

Customer care explains how rewards and cashback work, checks for missing points, and assists in redeeming your rewards.

Credit Limit Increase or Decrease Requests

The team reviews your request for a credit limit change, clarifying eligibility, timelines, and the potential impact of the change.

EMI Conversion and Payment Issues

If you need help converting purchases into EMIs or resolving payment-related issues, customer care provides assistance with the process.

Late Fees and Interest Clarification

Customer care explains any late fees or interest charges and offers guidance on how to avoid them in the future.

Update of Personal Details

If you need to update your contact details, such as your mobile number or address, customer care ensures your information is updated accurately.

Card Closure or Deactivation Requests

Customer care assists with closing or deactivating your card, making sure all dues are cleared before the card is closed.