SBI Credit Card Customer Care Number - Noida

SBI branches in Sector 62 and Sector 18, Noida, offer in‑person banking support for various queries. Most branches operate roughly 10:00 AM to 4:00 PM on weekdays and Saturday (excluding 2nd/4th Saturdays and Sundays), so plan your visit accordingly to avoid peak crowds.

Local support focuses on card activation and limits. Noida users praise efficient service at these spots. Parking is ample near branches. Carry your card and ID always. Digital-savvy residents prefer apps, but branches offer personal touch.

Dial 1800 180 1290 for instant SBI credit card help. This toll-free line works nationwide, including Noida. It operates 24/7 for urgent matters. Expect wait times under five minutes peak hours.

Another key number is 39 02 02 from SBI cards. Use it for general queries. Both lines connect to trained executives. Noida callers get Hindi or English options. Save the SBI credit card customer care number for Noida in your phone now.

IVR menu guides you quickly. Press 1 for balance checks. Opt for 2 on disputes. Human agents resolve most issues fast.

If you have a complaint or concern related to your SBI credit card that isn’t resolved through normal customer care channels, SBI Cards & Payment Services Ltd. provides a structured grievance redressal process to ensure your issues are addressed within stipulated timelines. All complaints are reviewed promptly, and if more time is required for resolution, you will be kept informed of developments. To help you raise and resolve concerns effectively, SBI Card provides multiple grievance registration options and escalation channels, ensuring your complaint is addressed within the stipulated timelines and you are kept informed of progress. These are as follows:

Write to Us (Postal Complaint)

You can register your grievance in writing by sending a detailed letter to the Customer Care Services Manager at the corporate office:

Manager (Customer Care Services)

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3
DLF Cyber City, Gurgaon – 122002 (Haryana), India.

Call Customer Care Desk

If your concern is not resolved through regular contact, you can also raise it via phone. Contact the SBI credit card customer care numbers:

• 1860 500 1290

• 1860 180 1290

• 39 02 02 02 (prefix local STD code)

• 1800 180 1290 (toll‑free)

Customer care executives are typically available from 8 AM to 8 PM, Monday to Saturday.

Email 

You may send your complaint or grievance via email at: customercare@sbicard.com

Query Escalation

If you are not satisfied with the response to your initial complaint, you can escalate your query.

• Use the query escalation feature on the SBI Card portal or app

• Alternatively, call the escalation helpline: 1860‑180‑7777

For specific incidents such as mis‑selling or harassment, SBI Card also provides a dedicated helpline: 080‑39356050.

Escalation Matrix

SBI Card maintains an escalation matrix that outlines levels of escalation and timelines. You can view additional escalation options via the official escalation matrix link on the SBI Card website.

Grievance Redressal Officers

If your issue still requires higher‑level attention, you can escalate to the designated officers:

• Principal Nodal Officer: Mrs. Rupali Bhardwaj (1860‑180‑7777)

• Nodal Officer: Mr. Prosenjit Dhar (1860‑180‑777)

Address (of both officers)

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3
DLF Cyber City, Gurgaon – 122002 (Haryana), India.

Resolution Timelines and Follow‑up

SBI Card endeavours to resolve all grievances within defined timelines. If more time is needed to investigate and provide a fair resolution, you will be updated on progress. Keep records of all interactions, reference numbers, and dates to support follow‑ups.

First, retry the toll-free number after 30 minutes. Check network issues in Noida areas. Use SBI’s YONO app for chat support next. Email grievances with full details. Include card number and issue date. Visit nearest Noida branch if urgent. Demand a reference number always.

Escalate to Principal Nodal Officer at pn_nodalcreditcard@sbi.co.in. Wait no more than seven days. Then approach RBI Ombudsman via cms.rbi.org.in. Provide proof of prior attempts. Most cases resolve here quickly. Remember to document everything digitally. Noida users report success with persistent follow-ups.

The SBI credit card customer care in Noida efficiently handles a variety of concerns, ensuring prompt resolutions for issues related to billing, payments, and card services. Below are the common issues addressed:

• Fraud Alerts & Security: If you notice suspicious or unauthorised charges on your SBI credit card, report them immediately to the helpline. SBI executives swiftly block cards and initiate investigations.
  

• Late Payment Fee Clarification: Queries about late payment fees and related charges are common. For genuine delays, customers can call and request waivers, with Noida staff typically approving waivers for first-time occurrences.
  

• Card Activation Support: Customers sometimes face difficulties activating a newly delivered card. SBI’s helpline and app support can help complete activation, including guiding you through any required OTP entry.

• Dispute Resolution: For disputed transactions, customer care helps initiate the dispute process. They can upload relevant bills via the app or email, with refunds processed within 90 days as per RBI guidelines.
  

• EMI Conversion & Rewards Guidance: EMI conversion queries are frequent, with executives offering detailed guidance on eligibility. Noida callers also receive personalised advice on rewards.