SBI Credit Card Customer Care Pune - Check 24*7 Toll Free Numbers

SBI Credit Card Customer Care in Pune

SBI Card’s customer care team in Pune is dedicated to addressing all your credit card-related needs. Whether you need to report a lost or stolen card, resolve billing issues, or seek assistance with card services, you can get quick help.

Operating from Monday to Saturday, the customer care centre ensures timely support for concerns like blocking a card or resolving transaction queries. SBI Card offers multiple channels of support, including phone calls, SMS, email, and the mobile app, making it easy and efficient to get the assistance you need.

SBI Credit Card Customer Care Toll-free Number

You can reach SBI Card’s customer care using the following numbers for immediate assistance:

Details	Contact Numbers
Customer Care Numbers	39 02 02 02 (Prefix local STD code, which is 020 in Pune) 1860 500 1290 1860 180 1290 1800 180 1290 (Toll-free)

SBI Card’s customer care team is available from 8 AM to 8 PM, Monday to Saturday.

SBI Credit Card Grievance Redressal in Pune

If you have a grievance, you can raise it through customer care, branch visits, email, or written correspondence. Refer to the following table walk-in desk address of SBI Card in Pune:

Contact Method	Details
Office Address	SBI Card office, 6th Floor Suyog Platinum (Adjacent to Conard Hotel) Mangaldas Road Pune – 411001

To escalate your issue further, you can follow the given matrix:

Escalation Process

Level I

Submit your grievance through SBI Card’s customer service channels.

Level II

If the response is unsatisfactory, escalate the issue to the Nodal Officer

Contact Method	Details
Phone	1860 180 7777
Email	Nodalofficer@sbicard.com
Postal Address	Nodal Officer, PO Bag 28 - GPO, New Delhi - 110001
Office Address	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Level III

If unresolved, escalate to the Principal Nodal Officer

Contact Method	Details
Phone	1860 180 7777
Email	PrincipalNodalOfficer@sbicard.com
Office Address	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Level IV

For further unresolved issues, contact the Customer Service Head:

Contact Method	Details
Email	CustomerServiceHead@sbicard.com

Level V

If you are still dissatisfied, approach the RBI Ombudsman for assistance.

About Credit Cards Services

Credit Cards by Bajaj Markets’ Partners

Credit Cards by Non-partnered Providers

How do I close my SBI credit card?

You can request account closure by sending an email to closurerequest@sbicard.com or contact SBI Card’s customer care team through other ways. The credit card executive will help you to close the credit card account

How can I report a transaction dispute for RuPay UPI transactions?

You can report a dispute for RuPay UPI transactions through the following channels:

Call the SBI Card's helpline at 39 02 02 02 (prefix with local STD code) or 1860 180 1290 (toll-free)
Send an email to chargeback@sbicard.com

Where can I report a lost or stolen SBI credit card?

If your card is lost or stolen, you can take one of the following actions immediately:

Call the SBI Card's customer care at 1860 500 1290, 1860 180 1290, 39 02 02 02 (add your local STD code), or 1800 180 1290 (Toll-Free) and request the representative to block your card
Visit the official SBI Card website and block your card by selecting the ‘Block Lost/Stolen Card’ option
Send an SMS with the text BLOCK XXXX to 5676791 from your registered mobile number (XXXX represents the last 4 digits of your card)

What are the customer care working hours?

SBI Card’s credit card customer care is available from 8 AM to 8 PM, Monday to Saturday. However, emergency services are available 24/7.

How can I register a grievance regarding my SBI credit card?

You can register a grievance through the following avenues:

Call the SBI credit card helpline at 1860 500 1290, 1860 180 1290, 39 02 02 02 (prefix with your local STD code, such as 020 in Pune), or 1800 180 1290 (Toll-free)
Send an SMS to 5676791 from your registered mobile number with the relevant code via the Simply SMS service
Save the number 9004022022 for WhatsApp Connect and send 'OPTIN' as a message
Email the customer care team at customercare@sbicard.com
Use the SBI Card Mobile App to access your account and send queries via the 'Mailbox' feature
Use the missed call service for specific queries or concerns