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Fraudulent Transactions Using an SBI Credit Card

Reviewing your credit card statement or the notifications you receive of a purchase as an SMS or email is important. It not only helps you use your card more responsibly but also helps you spot fraudulent transactions. 

 

Key signs of unauthorised transactions using an SBI credit card are charges you did not authorise or charges from unknown locations. Immediately report these issues to SBI Card and block your credit card, if needed. You can also raise a dispute for the relevant transaction. 

 

Act quickly, ideally within 3 working days, so that SBI Card can stop the transaction. This also ensures you have zero liability as per the guidelines of the Reserve Bank of India (RBI). 

 

Keep in mind that the action taken by credit card companies depends on whether the fraud was caused by negligent usage. If so, they may not be liable to reimburse you for these transactions. Take care not to share your PIN, OTPs, or other credit card information without verification. 

How to Report Unauthorised Transactions On Your SBI Credit Card

You can block or report fraudulent transactions carried out using your credit card by contacting SBI Card in various ways. Some of these are accessible 24/7 and offer you instant assistance, whether you want to report the transaction or block your card. Take a look at the details below:

 

1.Visit the Website

Visit the SBI Card official website and click on ‘Get In Touch’. Scroll until you come to the section ‘To Raise Dispute’ and tap on ‘Click Here’. Add your credit card number, date of birth, OTP, and other details to login and fill the online form to complete the process. 

 

2.Send an SMS

Send an SMS with the code BLOCK XXXX (XXXX = your card’s last 4 digits) to the dedicated number, 5676791. 

 

3.Send an Email

Send an email to customercare@sbicard.com to report unauthorised transactions. Make sure you add all relevant details, such as your credit card number, the date of the fraudulent transaction, proof of the transaction, and more. 

 

4.Call SBI Card’s Customer Support Team

Contact these numbers for immediate action:

  • 1800 180 1290 (Toll-Free)
  • 1860 500 1290
  • 1860 180 1290
  • 39 02 02 02 (Prefix local STD code)

 

5.Visit a Branch 

You may also get help in person by visiting a branch of SBI Card or SBI. The executives at the help desk will be able to help you with raising a dispute and blocking your card. 

Blocking Your SBI Credit Card Through Net Banking

On noticing fraudulent transactions on your SBI credit card statement or suspicious notifications, you can block your card to safeguard your finances. Follow these steps to do so via net banking:

  1. Visit the official SBI Card website.

  2. Click on ‘Login’ on the homepage and enter the required credentials.

  3. Go to the 'Requests' tab and click on 'Report Lost/Stolen Card'. 

  4. If you have multiple credit cards from SBI Card, you will see them here.

  5. Select the one that you want to report/block after checking the details. 

  6. Click ‘Submit’ to complete the process.

Steps to Block Your SBI Credit Card Through Mobile Banking

The YONO SBI app makes blocking your card easy and quick. If you have not registered on the mobile app, you can do it by following these steps:

  1. Send an SMS with the code ‘MBSREG’ to 567676.

  2. You will receive a temporary User ID and MPIN through an SMS.

  3. Download the YONO SBI app from the Google Play Store or the App Store.

  4. Open the app and log in using the user ID and MPIN you received. 

  5. Complete the process by changing the MPIN to secure the account.

 

If your mobile number is already registered, you can use it to block your credit card. Here is how:

  1. Log in to the YONO SBI app.

  2. Go to the 'Menu' and click on the 'Service Request' tab.

  3. Click on 'Report Lost/Stolen' and choose the credit card you want to report. 

  4. Submit your request by adding all the required details.

Frequently Asked Questions

How can I get my credit card blocked or report an unauthorised transaction to SBI Card?

You can report or block any suspicious or unauthorised transactions to SBI Card via various channels. You can call its customer care team on the toll-free number 1800 11 11 09. You can send an SMS to 567676 using your registered phone number. You can also use the YONO SBI app to file a report and raise a dispute. Lastly, you can visit your nearest SBI branch and get help from the executives in person. 

How to block your SBI credit card through phone banking?

SBI Card provides two methods to help you block your credit card through phone banking. Here is how: 

Via SMS:

  1. Open the message box from your registered mobile number. 

  2. Type ‘BLOCK XXXX’ where the last ‘XXXX’ is the last 4 digits of your credit card number.

  3. Send the SMS to 5676791

Via call:

  1. Dial 1860 500 1290, 1860 180 1290, 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (toll-free).

  2. A customer care representative will help you navigate through the process.

How to report/block credit cards through IVR?

Use the following steps to report your card through IVR:

  1. Call the SBI Card helpline at 1860 180 1290.

  2. You can also call on the prefix local STD code 39 02 02 02.

  3. Select your preferred language.

  4. Press 2 to report or block your credit card.

Is the SBI credit card number and account number the same?

No, the SBI credit card number and account number are different. Your card number is printed on the front of your card, while the account number is found on the first page of your cheque book or passbook. 

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