Discover how to spot and address any fraudulent transactions using your ICICI Bank credit card and act quickly to safeguard your finances.
ICICI Bank prioritises your privacy and implements stringent security measures to protect your credit card account. Bank employees will never ask for your credit card number, OTP, or CVV. Sharing your OTP or personal details with unauthorised individuals can lead to fraudulent transactions on your credit card.
There are various other ways in which your card may be used to commit fraud. Unauthorised transactions using your ICICI Bank credit card include charges you did not approve of or transactions originating from unfamiliar locations.
Report such incidents to ICICI Bank immediately and, if necessary, block your card to minimise financial loss. You may also file a dispute for the transaction in question.
ICICI Bank’s customer care team acts quickly when notified of suspicious activity on your credit card. Report it to its executives immediately to get guidance on the next steps. Prompt reporting ensures you are not liable for unauthorised charges, as per the guidelines set by the Reserve Bank of India. The bank may block your card and issue you a new one.
Noticing unauthorised transactions allows you to block the card yourself, speeding up the process. The bank provides the following channels to report unauthorised transactions on your credit card or block your card:
Use Net Banking
You can report unauthorised transactions or block your credit card through ICICI Bank's official Net Banking portal under ‘Customer Services’.
Call the Customer Support Team
ICICI Bank offers different contact numbers for quick assistance. There is also a separate number for domestic customers travelling overseas. Use the contact details below:
Customer Care Number: 1800 1080
Backup Customer Care Number: 1860 120 7777
Customer Care Number for Domestic Customers Travelling Overseas: +91 22 33667777
Send an Email to the Customer Support Team
You can reach the bank’s customer care team via email. Use this option for any queries or complaints related to your credit card, including fraudulent transactions. The email address is customer.care@icicibank.com.
You can also report any suspicious emails to antiphishing@icicibank.com.
Access the iMobile App
ICICI Bank’s iMobile Pay app allows you to manage all your banking tasks on the go. You can use the app to block your card directly.
Use WhatsApp Banking
You can block your card using ICICI Bank’s WhatsApp service. To activate it, follow these steps:
Add ICICI Bank’s official WhatsApp number, +91 86400 86400, to your contacts
Open WhatsApp on your registered mobile number
Send the message ‘Hi’ to this number
Visit a Branch
If you prefer in-person assistance, you can visit an ICICI Bank branch. The help desk executives will assist you with raising a dispute or blocking your card.
You can report any ICICI Bank credit card fraud online via the bank’s official website and block your card. Follow these steps and act promptly if you detect unauthorised transactions:
Go to the official ICICI Bank website
On the home page, navigate to the 'Customer Service' tab
Click on 'Service Request'
Select ‘Credit Card’ from the left side option and click on ‘Block Credit Card’
Login to your net banking account with the required credentials like user ID and password
Submit the information
The bank will review your request and block the card quickly. It will also send updates to your registered email ID and/or through an SMS to your registered mobile number.
ICICI Bank’s toll-free service is available to you for reporting unauthorised transactions. Follow these steps if a fraudulent transaction appears in your statement:
Dial ICICI Bank's helpline numbers 1800 1080 or 1860 120 7777 (backup).
Tell the representative about the suspicious transaction and request them to block your card.
The bank will investigate the matter upon your report.
After verification, the bank will block your card. If the unauthorised transaction is verified as a bank error, you will be compensated for the loss, if any.
To streamline the reporting process, keep the following details ready:
Type of unauthorised transaction
Credit card number
Transaction amount
Date of transaction
Always check messages or emails on your registered mobile number for notifications about suspicious charges. You can use them to check and verify transaction details in real time.
You can block your credit card via net banking, phone banking, call, email, WhatsApp banking or through the iMobile Pay App. If you are unsure about digital methods, you can visit the nearest ICICI Bank branch and report the issue to a bank representative.
If your credit card is lost or damaged, or you have not received your replacement card, you can request a reissue through net banking. Follow these simple steps to get your new card issued:
Log in to the bank’s official net banking portal
Click on the ‘Customer Services’ tab
Go to the ‘Service Requests’ tab
Then go to the ‘Credit Card’ tab on the left
Click on the ‘Replacement / Renewal card not received’
Login to your net banking account with the required credentials like user ID and password
Submit the application
If your card is lost or damaged, promptly report the issue to the bank using your preferred method. The bank will block your card to prevent any fraudulent transactions and will initiate the process of issuing a replacement.
If you receive a suspicious email, immediately report it to antiphishing@icicibank.com. Avoid clicking on any links or downloading attachments from unknown sources to protect your information.