How to Close or Cancel your SBI Credit Card

Your credit card needs may evolve with changing circumstances and financial requirements. Knowing how to close an SBI Bank credit card can help you take quick action when the need arises.

 

If you decide to cancel your SBI Bank credit card, you can proceed both online and offline.

 

You can call customer care, send an email, or log in online to initiate cancellation. Ensure that you do not have outstanding dues before initiating cancellation. Make sure you have the credit card number handy, no matter which mode you choose.

Step 1:  Call SBI Credit CardCustomer Care

•  Call SBI Credit Card Customer Care at 1860-180-1290 
• Or prefix your local STD code and call 39-02-02-02.
• Follow the IVR instructions to connect with a customer care representative.

 

Step 2: Request Credit Card Cancellation

• Inform the representative that you want to cancel your SBI credit card.
• Provide necessary details like your credit card number and personal verification information.

 

Step 3: Receive Confirmation

• The customer service representative will place your cancellation request.
• You will receive a confirmation via SMS or email within a few working days.

 

Step 4:  Clear Outstanding Dues

• Ensure all dues, EMIs, fees, or charges are fully paid.
• SBI Bank will not process the cancellation until dues are cleared.

 

Step 5:  Card Cancellation & Confirmation

• Once all dues are settled, SBI Bank will process the cancellation.
• You will receive a final confirmation via SMS or email stating that your credit card has been successfully canceled.

Step 1:  Write a Request Letter

• Draft a written request for credit card cancellation.
• Include essential details such as your name, card number (last 4 digits), and contact information.

 

Step 2: Send the Request

• Mail the letter to the following address:
• SBI Cards & Payment Services Ltd.
•  DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3,
•  DLF Cyber City, Gurgaon -122002, Haryana, India.

 

Step 3: Clear Outstanding Dues

• Ensure that all pending payments, EMIs, or charges are cleared.

 

Step 4: Await Confirmation

• SBI Bank will process your request and send confirmation via SMS or email.

Step 1:  Compose an Email

• Use your registered email ID to send a cancellation request.

• Address the email to customercare@sbicard.com

 

Step 2:  Mention the Cancellation Request

• Use "Request for Credit Card Cancellation" as the subject.
• Clearly mention your request in the email body.

 

Step 3:  Provide Required Details

• Include the following details:
• Last 4 digits of your credit card (for security reasons, do not mention the full number).
• Your full name (as per bank records).
• Registered mobile number.
• Reason for cancellation (optional).

 

Step 4: Send the Email

• Double-check the details and click Send

   

Step 5: Await Confirmation

• SBI Bank will review your request and respond within a few working days.

   

Step 6: Clear Outstanding Dues

• Ensure all balances, EMIs, or charges are fully cleared before cancellation

   

Step 7: Receive Final Confirmation

• After verifying that all dues are cleared, SBI Bank will process your request.

• You will receive a confirmation email stating that your credit card has been successfully canceled.

Step 1:  Log in to Your SBI Card Account

• Visit the SBI Card website or open the SBI Card mobile app.
• Click on ‘Login’ and enter your User ID and Password.

 

Step 2:  Navigate to the Cancellation Section

• Once logged in, go to the ‘Requests’ or ‘Services’ section.
• Look for the ‘Credit Card Cancellation’ or ‘Close Card’ option.

 

Step 3:  Select the Credit Card to Be Cancelled

• IIf you have multiple SBI credit cards, select the one you want to cancel.
• Verify that there are no outstanding dues, EMIs, or reward points left to redeem.

 

Step 4: Submit the Cancellation Request

• Click on the ‘Submit’ button to place your cancellation request.
• You may need to provide a reason for cancellation.

 

Step 5: Receive Confirmation

• SBI Card will send you a confirmation email and SMS once the request is processed.
• The cancellation process usually takes 7-10 working days.

 

Knowing how to cancel your SBI credit card can be useful in urgent situations. However, here are a few important points to keep in mind before deactivating your card:

• The cancellation of your card will only be complete once all dues are cleared; otherwise, the card will remain active and may attract penalties.

• Ensure you cancel any automatic payments set up for your credit card to avoid unnecessary charges after cancellation.

• Review your most recent credit card statement to ensure no fraudulent transactions have been made on your card.

• Do not make any new purchases on the card you intend to cancel, as this will create an outstanding balance that must be settled.

• Be sure to redeem any accumulated reward points to take advantage of any remaining benefits.

• Cancelling your credit card may reduce your overall credit limit, which could increase your credit utilisation ratio and negatively affect your credit score.

• If there are active EMIs or loans tied to your card, ensure these are cleared before requesting cancellation.

• Retain the physical card until you receive cancellation confirmation, then destroy it by cutting it diagonally to prevent misuse.

• Any add-on cards linked to your primary card will also be cancelled once your primary card is deactivated.

• Once your cancellation request has been successfully processed, request and save the confirmation as proof of cancellation for future reference.

Before cancelling your credit card, it's important to understand the potential impact on your financial well-being. Being aware of the consequences is crucial. Here are some key effects of cancelling your credit card:

Impact on your Credit Score 

Closing one of your credit card accounts can reduce your overall credit limit. If your daily expenses remain the same, you may need to rely more on the available credit from your other cards. This uneven balance in your credit utilisation ratio can negatively affect your credit score.

Impact on your Credit History 

Cancelling your credit card may also erase the credit history associated with it. A shortened credit history can negatively affect your credit score and reduce your chances of securing future credit options.

Reduced Total Credit

Cancelling your SBI credit card can remove an instant line of credit. Without this immediate financing option, you will also lose access to buy-now-pay-later benefits and EMI perks.

Termination of Add-on Cards and Other Benefits

Most SBI credit cards offer free add-on cards. However, if you cancel your primary card, all add-on cards will also be cancelled. Additionally, you will miss out on attractive merchant discounts, offers, rewards, fuel surcharge waivers, and other perks associated with your credit card.

You can request the reactivation of your cancelled SBI credit card using the following methods:

• Call the toll-free SBI credit card customer care helpline at 1860-180-7777, or 1860-500-1290, or use your STD code and call 39020202.

• Alternatively, you can use the ‘Write to Us’ portal and submit an online query form, detailing your request for credit card reactivation.

 

Note: Your credit card will only be reactivated once all documentation and other formalities required by the bank's policies have been verified and completed.

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Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.