ICICI Home Loan Customer Care

Buying a home is a cherished dream of every individual and includes a lot of financial planning to help you realise this dream. ICICI Bank home loans are always there at your rescue. You might often have some queries or clarifications related to your home loans. There is no need to worry in all these cases as you can get hassle-free assistance for all your home loan and other banking services-related queries from the ICICI home loan customer care.

People looking for a home loan have queries related to the interest rates; they might need some insights into the approval processes or clarifications regarding loan balances etc. You can contact the ICICI home loan customer care at 1800-267-4455 (Home finance customer care) or at 1860 120 7777 (Personal banking) to get all your queries resolved. 

There are multiple methods through which you can reach out to the ICICI home loan customer care; you can also log in to the official website of ICICI Bank and choose the “Request a call back” option if you would like for the bank executives to call back and assist you. The official website also has the option for an online robotic assistant, which is named as iPal. Through the iPal assistant, you can get an answer to almost all the routine queries/questions that people generally have related to home loans which eventually saves time and effort for both the customers and the bank.

You can also use the ICICI Bank iMobile Pay app, one of the most comprehensive mobile banking apps offered by ICICI Bank. iMobile Pay app comes loaded with over 250 banking services that you can access seamlessly through your mobile phone 24*7 and get all your queries resolved.

If you find yourself more comfortable with written communication, you may write to the ICICI Bank home loan customer care email id; care@icicibank.com or customer.care@icicihfc.com. There are multiple ICICI home loan customer care numbers which you can choose to contact based on your location:

• Chennai: 044 33667777

• Kolkata: 033 33667777

• Mumbai: 022 33667777

• Delhi: 011 33667777

• Domestic customers who are travelling overseas: +91-22-33667777

To know about your home loan balance and other related details, you can refer to your ICICI Bank home loan online statement. The process is easy and hassle-free; you just need to log in to the given official link and follow the next suggested steps:

• Step 1: First, log in to the official ICICI net banking website and input your login credentials.

• Step 2: Choose the ‘E-statement’ option.

• Step 3: Next, you must choose the respective account number and the duration for which you wish to check your loan statement.

• Step 4: Choose the ‘PDF’ option to download your online home loan statement

You can seamlessly access all your account information 24X7 using the alerts and requests services of the ICICI home loan customer care. The wide range of services includes viewing the latest transactions, balance inquiries, viewing any due payments, and many more support services. To check your account balance, you need to give a missed call on 9594 612 612 or send an SMS quoting ‘IBAL’ to 9215676766 / 5676 766 through your registered mobile number.

For the redressal of complaints, the ICICI home loan customers can follow the procedure explained below: 

• Level 1: The aggrieved customer can send an email stating their concern or the issues faced; by choosing the ‘Email’ button, which is available on the complaint section of the official website of ICICI Bank (customer.care@icicihfc.com). Further, you need to fill out a form that asks for the details related to the product or services availed, complaint classification and basic information like the email ID registered with the bank, etc.

• Level 2: In this level, the customers are given an option to download their ‘Complaint Form’ if they are unsatisfied with the solutions or the support extended by the ICICI Bank customer services at level 1. The said form is readily available in the complaint section of the website and needs to be sent to the Nodal officer of ICICI Bank at nodal.office@icicihfc.com.

• Level 3: If the customer still feels dissatisfied or is not happy with the responses and resolutions provided at the above-stated levels, he/she can further write his concerns to the Head of Service Quality of ICICI Bank at his email id: servicehead@icicihfc.com

If the customers are still not satisfied with the resolution provided even though they have contacted various complaint resolution authorities, the complaint may be further escalated to the level of the Principal Nodal Officer; the details are as follows: 

Address:

The Principal Nodal Officer

ICICI Bank Ltd,

Bandra Kurla Complex

Mumbai 400051

You can also send an email stating your grievances at headservicequality@icicibank.com. A detailed escalation matrix is available on the ICICI house loan customer care webpage.

You can seamlessly access all your account information 24X7 using the alerts and requests services of the ICICI home loan customer care. The wide range of services includes viewing the latest transactions, balance inquiries, viewing any due payments, and many more support services. To check your account balance, you need to give a missed call on 9594 612 612 or send an SMS quoting ‘IBAL’ to 9215676766 / 5676 766 through your registered mobile number.

Like the conventional offices, ICICI Bank also has a robust and remarkable online presence on all the social media platforms like Facebook, Instagram, and Twitter. It doesn’t matter whether you have availed products or services of ICICI Bank or not; everyone is welcome to follow the social media handles of ICICI and put forward any questions or queries they might have on the different platforms. ICICI Bank always looks forward to reviews and feedback; it is open to raising complaints and sharing grievances through a continuous engagement on all these platforms. All the social media handles of ICICI Bank are given as follows:

• Facebook: https://www.facebook.com/icicibank/

• Instagram: https://www.instagram.com/icicibank/

• Twitter: https://twitter.com/icicibank

You need to keep the following key points in mind whenever you contact the ICICI housing finance customer service centre so that you can get a hassle-free redressal of your issues:

1. Try to use your registered mobile number and email ids for communication with the ICICI Bank home loan customer care as it helps them better serve you.

2. You can share your basic details like name, registered email id or mobile number, complaint number, etc., but you should avoid sharing any confidential information, and ICICI Bank never asks for your passwords, ATM PIN, or any other details which might pose a threat to your banking transactions. 

3. Suppose you are in the process of finalising your home loan option. In that case, you should do your basic research beforehand, like the amount of loan you would require for your dream home, the tenure of loan repayment which suits you best, and the interest rate/charges you are comfortable with to avail the loan. 

4. You should choose affordable EMIs and a stress-free repayment schedule based on your income level so that you need not stress a lot to repay the loan.

5. You should check all the home loan eligibility beforehand so that all your documentation and financial parameters align with the requirements of ICICI Bank home loan services.