ICICI Bank Home Loan Customer Care

• Access the ICICI Bank Website

In addition, there are multiple methods to reach the customer care team, such as by visiting their website. You can log into the official ICICI Bank website and choose the ‘Request a call back’ option to schedule a call with bank executives. 

• Chat with iPal 

Alternatively, you can chat with an online robotic assistant named iPal for routine queries related to home loans. 

• Use the Mobile Banking App

The ICICI Bank iMobile Pay app is another quick and easy option, which lets you access over 250 services seamlessly through your mobile phone.

• Opt for Missed Call Services

To check your account balance, you need to give a missed call on 9594 612 612 or send an SMS quoting ‘IBAL’ to 9215676766 / 5676 766 from your registered mobile number.

• Mail the Customer Care Team

If you find yourself more comfortable with written communication, you may write to the ICICI Bank housing loan customer care email ID: customer.care@icicihfc.com.

• Level 2: Grievance Redressal Officer

If you are unsatisfied with the support extended at level 1, you can file the ‘Complaint Form’. The form is readily available on the website and includes the courier address. You can also communicate with the Nodal officer at nodal.office@icicihfc.com at the 2nd level. 

• Level 3: Head Of Service Quality

 If you still feel dissatisfied with the responses and resolutions provided at the above-stated levels, you can further write your concerns to the Head of Service Quality of ICICI Bank at his email ID: servicehead@icicihfc.com

• Level 4: National Housing Bank

If none of the above levels leads to a satisfactory resolution, the complaint may be further escalated to the level of the Principal Nodal Officer. If you do not get a resolution within 30 days, you have the option to approach the National Housing Bank: 

Address:

National Housing Bank,
Complaint Redressal Cell 4th Floor,
Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003