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With the help of ICICI Bank home loan customer care,  you can get the required assistance for all your home loan queries. The wide range of services includes viewing the latest transactions, balance inquiries, viewing any due payments, and many more support services.  You can seamlessly access all your account information 24x7 using the alerts and request services.

How to Contact the Customer Care Team

Here are the ways to reach out to the customer care of ICICI Bank.

  • Dial the Toll-free Number

You can contact the ICICI Bank home loan customer care at 1800-267-4455 for one-on-one interaction with the executive. You can use this service for queries on home loan details, approval processes, loan balance enquiries and more.

  • Access the ICICI Bank Website

In addition, there are multiple methods to reach the customer care team, such as by visiting their website. You can log into the official ICICI Bank website and choose the ‘Request a call back’ option to schedule a call with bank executives. 

  • Chat with iPal 

Alternatively, you can chat with an online robotic assistant named iPal for routine queries related to home loans. 

  • Use the Mobile Banking App

The ICICI Bank iMobile Pay app is another quick and easy option, which lets you access over 250 services seamlessly through your mobile phone.

  • Opt for Missed Call Services

To check your account balance, you need to give a missed call on 9594 612 612 or send an SMS quoting ‘IBAL’ to 9215676766 / 5676 766 from your registered mobile number.

  • Mail the Customer Care Team

If you find yourself more comfortable with written communication, you may write to the ICICI Bank housing loan customer care email ID: customer.care@icicihfc.com.

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Steps to Check ICICI Home Loan Balance

You can check your latest home loan balance anytime on the ICICI Bank website or the app. 

Here are the steps to follow:

  • Step 1: Log in to your ICICI net banking account using your login credentials

  • Step 2: Choose the ‘E-statement’ option

  • Step 3: Next, you must choose the respective account number and the duration for which you wish to check your loan statement

  • Step 4: Choose the ‘PDF’ option to download your online home loan statement

For offline balance enquiries, you can also call the 24X7 ICICI home loan customer care number and enjoy a wide range of support services.

Grievance Redressal

For home loan-related redressal of complaints, ICICI customers must follow the procedure explained below: 

  • Level 1: Customer Care Team

You can send an email stating your concerns at customer.care@icicihfc.com. You may also reach out through the customer care number and talk to the concerned executive.

  • Level 2: Grievance Redressal Officer

If you are unsatisfied with the support extended at level 1, you can file the ‘Complaint Form’. The form is readily available on the website and includes the courier address. You can also communicate with the Nodal officer at nodal.office@icicihfc.com at the 2nd level. 

  • Level 3: Head Of Service Quality

 If you still feel dissatisfied with the responses and resolutions provided at the above-stated levels, you can further write your concerns to the Head of Service Quality of ICICI Bank at his email ID: servicehead@icicihfc.com

  • Level 4: National Housing Bank

If none of the above levels leads to a satisfactory resolution, the complaint may be further escalated to the level of the Principal Nodal Officer. If you do not get a resolution within 30 days, you have the option to approach the National Housing Bank: 


National Housing Bank,
Complaint Redressal Cell 4th Floor,
Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

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Digital Channel of ICICI

ICICI Bank also has a robust and remarkable online presence on social media platforms like Facebook, Instagram, and Twitter. Here are the social media handles of ICICI Bank:

  • Facebook: https://www.facebook.com/icicibank/

  • Instagram: https://www.instagram.com/icicibank/

  • Twitter: https://twitter.com/icicibank

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FAQs on ICICI Home Loan Customer Care

What are the ICICI home loan repayment contact details?

You can contact the ICICI Bank housing loan customer care team at the toll-free number 1800-267-4455 for queries related to your home loan.

Are there SMS and missed call services available to get details of the ICICI home loan?

ICICI Bank housing loan allows you to check your balance via net banking or mobile banking app. However, there are no SMS and missed call services available. 

How to get the home loan interest certificate through SMS banking?

All you have to do is type <IINT (space) 16 Digits of Loan Account Number> and send it to 5676766 or 9215676766. 

Can I get my loan amortisation schedule via SMS services?

Yes. You can type <IAMT (space) 16 Digits of Loan Account Number> and send it to 5676766 or 9215676766.

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