HDFC Bank Home Loan Customer Care

HDFC Bank is known for its efficient and diligent customer service, offering several channels through which you can receive assistance. Whether it is a home loan query or a balance transfer request, the customer care team is equipped to resolve issues effectively. You may reach them via email, phone, or other available options.

The HDFC Bank customer care team strives to address a wide range of loan-related concerns, which may include, but are not limited to:

• Payment of home loan EMIs 

• Home loan balance transfer facility 

• Home loan interest rates

Listed below are the numbers you can call to get in touch with the customer support team:

• Toll-Free Numbers for Nationwide Support

Call 1800 210 0018 for general inquiries and 1800 266 4060 for banking and digital lending products. For new home loans, contact +91 92892 00017.

• WhatsApp Support

You can also reach the customer care team via WhatsApp at 9867000000 for quick assistance and updates.

• Local Customer Care Centres

For local support, you can connect with the customer care centre in your city using the contact numbers listed below:

If you prefer writing to the customer care instead of calling, the lender offers dedicated email support for different types of loan queries. You can reach the home loan support team at loansupport@hdfcbank.com for assistance.

You can also reach the bank at its corporate office for any matters related to home loans. The office is located at the following address:

Corporate Office Address

HDFC Bank Ltd.

Ramon House,

H T Parekh Marg,

169, Backbay Reclamation,

Churchgate, Mumbai 400 020

When planning to apply for a new home loan, HDFC Bank offers multiple channels to make the process smooth and convenient. From exploring loan options to submitting your application, you can choose the method that best suits your needs.

• Apply Online

You can apply for a new home loan directly through HDFC Bank’s online application portal. This option is secure, fast, and allows you to check the latest interest rates before submitting your details.

• Request a Call Back

Provide your mobile number, email ID, and PIN code to request a callback. A loan expert will contact you to offer guidance and assistance with your application.

• Visit a Branch

For in-person support, visit your nearest HDFC Bank branch. A representative will assist you with interest rates, eligibility criteria, and the necessary documents. 

The bank provides multiple online and digital channels to assist customers efficiently. Whether you have queries, need updates on your loan, or wish to lodge a complaint, these platforms offer convenient access from anywhere.

• Chatbot Support

Connect with EVA, HDFC Bank’s virtual assistant, for instant solutions to common queries. Type your question to receive immediate guidance on banking services.

• Email and Online Forms

For urgent concerns, you can email HDFC Bank or submit requests, complaints, or feedback via the online form. You will need to specify the product or service and the type of query or complaint.

• Net Banking Portal

You can securely access your account, check balances, view statements, and manage your loans through the net banking portal from any device.

• Customer Portal

Home loan servicing is available through HDFC Bank’s customer portal. Access these services using your loan account number or user ID and password, or register as a new user. This portal allows convenient management of your home loan.

You may want to check the current balance of your HDFC Bank Home Loan account when planning your finances. Follow these simple steps to do so:

1. Visit and log on to the net banking portal of HDFC Bank

2. Log in using your home loan account credentials

3. Apply for an e-loan statement 

Following this, you will receive an email containing your loan statement details at your registered email address.

The bank’s customer care team assists customers with a wide range of banking queries and services. These include:

• Account Management

Customer care can help you operate your bank accounts, check balances, and request cheque books, ensuring smooth day-to-day banking.

• Transaction Assistance

Get support for a variety of banking transactions over the phone, including both IVR and agent-assisted options.

• Lost or Stolen Cards

Report lost or stolen cards 24x7 and receive guidance on immediate steps to secure your account.

• General Queries and Complaints

Customer care can address your questions, concerns, or complaints about loans, such as home loans, as well as other banking services. 

When reaching out to HDFC Bank for home loan queries or support, it is important to be aware of and follow the best practices. Knowing these points ensures a smoother experience and protects your personal and financial information.

• Know Your Banking Rights

As a customer, you are protected under the Reserve Bank of India’s (RBI) Charter of Customer Rights. You have the right to fair treatment, transparency, suitable products, privacy, and grievance redressal. If you believe any of these rights have been violated, you can raise your concerns with the bank or approach the RBI.

• Ensure Mobile Banking Security

Use official HDFC Bank apps obtained from trusted sources only. Keep your device secure with updated software, PINs, and antivirus programs. Avoid connecting to unfamiliar Wi-Fi or Bluetooth networks, and change your mobile banking PIN regularly to prevent unauthorised access.

• Follow Internet Banking Safety Guidelines

Access HDFC Bank’s internet banking services only from personal devices. Use the bank’s official website only and, when entering sensitive information, consider using a virtual keyboard. Always check for the secure padlock icon in your browser before logging in.

• Keep Personal Information Private

Do not share sensitive details, such as Aadhaar, PAN, salary slips, or account credentials, over unsecured channels. HDFC Bank is obligated to keep your information confidential and will only use or disclose it with your consent or as required by law.

• Understand Grievance Redressal and Compensation

If something goes wrong, you have the right to grievance redressal and, where applicable, compensation. HDFC Bank must clearly communicate its policies and ensure that complaints are addressed promptly.

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Union Bank Home Loan Customer Care Number