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Axis Bank Credit Card Helpline Number

The Axis Bank toll-free numbers are 1860 419 5555 or 1860 500 5555. If you have queries, need help with managing your Axis Bank credit card, are looking to find and apply for the right credit card, want to block your credit card, etc., you can call the helpline and get the assistance you need. There are several other methods too that the bank offers to contact credit card customer care. Read on to know more.

How to Contact Axis Bank Credit Card Customer Care Online

If you need to contact Axis Bank customer care, then there are different ways to do so. To contact them online, you can choose any of the following methods.

Netbanking for Axis Bank Mobile App:

The Axis Bank net banking portal can be accessed from any web-enabled device with an internet connection. It allows you to contact the customer care team instantly to get your queries resolved or requests actioned upon. You can also choose to use the Axis Bank mobile app, which allows you to lodge complaints or check on transactions on the go. 

Email:

You can get in touch with Axis Bank credit card customer care via email at creditcards@axisbank.com.  You can use this mode to resolve your Axis credit card complaints, address additional concerns and even share screenshots if you encounter any error messages.

Axis AHA:

You can access Axis AHA, the bank’s instant digital banking assistant available on the official website and mobile app. The chatbot is powered by Machine Learning and Artificial Intelligence to find quick solutions to your everyday banking queries and needs. All you need to do is start the chat by typing in your Axis Bank credit card complaint, and the chatbot will direct you to the page or tell you the steps you need to follow.

You can also request to speak to a customer care executive via the chatbot. For example, to block your card using Axis AHA, you would need to follow the below-mentioned steps to resolve your query:

  • Step 1: Type the keyword ‘Block Credit Card’.

  • Step 2: Once directed, log in to your net banking account.

  • Step 3: If you have multiple credit cards, select the credit card that you wish to block.

  • Step 4: Click on ‘Confirm’.

  • Step 5: Validate the request with the OTP sent to you and your Axis credit card will be blocked.

Some of the common tasks you can do using Axis AHA include fund transfers, bill payments, credit card PIN change, balance checks, etc.

Social Media:

Furthermore, to raise credit card-related concerns, you can contact Axis Bank customer care support or tag the bank on social media. Use the following Axis Bank social media pages to get an update on your concerns.

Facebook: http://www.facebook.com/axisbank 

Twitter: http://twitter.com/axisbank 

Instagram: https://instagram.com/axis_bank 

How to Contact Axis Bank Credit Card Customer Care Offline

You can also reach the Axis Bank credit card helpline through the traditional offline methods., like:

Phone:

For queries or assistance related to your Axis Bank credit card customer care, you can call on 022 6798 7700, or the Axis Bank toll-free numbers: 1860 419 5555 / 1860 500 5555.

Note: The Axis Bank credit card customer care representatives are available only between 8:00 AM and 8:00 PM. However, the IVR service of Axis Bank is available 24x7.

SMS:

To raise a request via SMS, type a message in the format mentioned below and send it to 5616 1600 from your registered mobile number. NRI customers would need to send their queries to +91 86910 00002. 

Note: To send an SMS to get your queries resolved, you need to follow the right syntax. Here is the SMS format for some of the common request types.

Request Type

Axis Bank SMS Format

Customer ID

CUSTIDCC <last 4 digits of your Axis Bank credit card>

Credit Card activation

ACA <last 4 digits of your Axis Bank credit card>

Locate the nearest ATM

ATM <Pincode>

Update registered email ID

UPDATEM <valid Email ID>

Download Mobile App

MBANK

 

Regular Post / Mail:

You can also write down your credit card queries or state your concerns in a letter and send it to the Axis Bank headquarters. Make sure to explain your concern in detail and attach proof of identification before sending the letter to: 

Axis House,

C-2, Wadia International Centre,

Pandurang Budhkar Marg,

Worli, Mumbai,

Maharashtra 400 025

City-wise Axis Bank Nodal Officer Details

Centre

Area(s) of Operation

Name, Contact Details and Nodal Officer Address

Bengaluru

Karnataka

Mr. T V R Prasad

080 6804 7212

circlenodalofficer.bangalore@axisbank.com

Axis Bank Ltd., No. 8, Nitesh Times Square, 2nd Floor, MG Road, Opp. Adiga's Hotel, Bangalore,

Karnataka 560 001

Chennai

Tamil Nadu, Union Territories of Puducherry (except Mahe region) and Andaman and Nicobar Islands

Mr. P. Devarajan

044 6137 2067

circlenodalofficer.chennai@axisbank.com

Axis Bank Ltd., Chennai Circle Office, 2nd Floor, No. 3, Club House Road, Chennai, Tamil Nadu 600 002

Delhi

North, North-West, West, South-West, New Delhi, and Southern districts of Delhi

Mr. Sandeep Dam

0120 6210005

circlenodalofficer.delhi1@axisbank.com

Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, Uttar Pradesh 201 304

Kolkata

West Bengal and Sikkim

Mr. Ajit Kumar Tripathy

033 2282 0210

circlenodalofficer.kolkata@axisbank.com

Axis Bank Ltd., 5, Shakespeare Sarani, Kolkata Circle Office, Kolkata, West Bengal 700 071

Mumbai

Districts of Mumbai, Mumbai Suburban, and Thane

Mr. A V S Sarma

022 4505 1296

circlenodalofficer.mumbai@axisbank.com

Axis Bank Ltd, 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion-Trombay Road, Chembur (East), Mumbai, Maharashtra 400 071

Ahmedabad

Gujarat, Union

Territories of Dadra

and Nagar Haveli,

Daman and Diu

Mr. Ankur Agarwal

079 40225106

Circlenodalofficer.Gujaratwest@axisbank.com

Axis Bank Ltd. 3rd floor, Shivalik - Ishaan Nr. C N Vidyalaya,

Ambawadi, Ahmedabad 380006.

Chandigarh

Himachal Pradesh,

Punjab,Union Territory

of Chandigarh and

3 - Districts of Haryana

- Panchkula, Ambala

and Yamuna Nagar

Mr. Gurmeet Singh Bhatia

0172 4963038

Circlenodalofficer.Punjab@axisbank.com

Axis Bank Ltd. Plot 149,

1st Floor, Industrial Area Phase-1,

Chandigarh, 160002

 

Principal Nodal Officer Contact Details

Mrs. Neeta Bhatt

Senior Vice President,

Axis Bank Ltd. 4th Floor, Axis House,

Wadia International Centre,

P.B. Marg, Worli, Mumbai,

Maharashtra 400 025

Phone No.: 080618 65098

How can International Customers Contact the Customer Care

Axis Bank’s international or NRI customers can get their banking or queries regarding credit card resolved by contacting the Axis Bank credit customer care numbers mentioned below:

Country

Axis Credit Card Customer Care Number

Country

Axis Credit Card Customer Care Number

USA

1855 205 5577

Singapore

800 1206 355

Saudi Arabia

800 850 0000

Qatar

00 800 100 348

United Kingdom

0808 178 5040

Canada

1855 436 0726

UAE

8000 3570 3218

Australia

1800 153 861

 

Axis Bank Credit Card Grievance Redressal System

Axis Bank has a robust grievance redressal system to address your credit card concerns, which further has three levels of escalation.

Level 1: Queries, Request, or Complaint Redressal

If you are reaching out to customer care for the very first time, you can raise a request in one of the following ways:

  1. Use the live chat option on the Axis Bank support page through the official website.

  2. Contact Axis Bank credit card customer care on 1860 419 5555 or 1860 500 5555 or 022 6798 7700.

  3. Axis Support: www.axisbank.com/support/ 

  4. Visit the nearest Axis Bank branch in person.

You can call on 1800 4190 068 between 8:00 AM and 8:00 PM to know the status of your existing complaint.

Level 2: Contact the Nodal Officer

In case you do not receive any response from the Axis Bank credit card helpline number stated above, you can write to the nodal officer using the following ways:

  1. Send an email to nodal.officer@axisbank.com 

  2. Call on +91-080-61865200, 9.30 AM to 5.30 PM on Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

  3. Download and fill the ‘Grievance Form’ available on the Axis Bank official website and send it to the following address:

Nodal Officer, Grievance Redressal, Axis Bank Ltd.

NPC 1, 5th Floor, Gigaplex, Plot No. 1 I.T. 5, MIDC,

Airoli Knowledge Park,

Airoli, Navi Mumbai,

Maharashtra 400 708

Level 3: Contact the Principal Nodal Officer

You can even escalate your query to the Principal Nodal Officer using the following ways:

  1. Send an email to pno@axisbank.com 

  2. Call on +91-080-61865098, 9.30 AM to 5.30 PM on Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

  3. Fill in the ‘Grievance Redressal’ form available on the Axis Bank support webpage with your service request number, account details, product type, registered email ID, and mobile number, and submit it.

  4. Send a letter to the Principal Nodal Officer at:

Principal Nodal Officer, Axis Bank Ltd.

4th Floor, Axis House, Wadia International Centre,

P.B. Marg, Worli, Mumbai – 400 025 

If you still do not receive a response or are not satisfied with the response received, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the Axis Bank official website or on the RBI website.

About Axis Bank Credit Cards

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FAQs on Axis Bank Credit Card Customer Care

✔️How can I be connected to the Axis Bank customer care executive?

You can connect to the Axis Bank customer care executive via call, SMS, email, post, or social media channels. The bank also offers the chatbot service Axis AHA to resolve your credit card related issues quickly. You can use the service to connect with a customer executive too.

✔️What is the Axis Bank credit card helpline number?

To resolve queries regarding your card, you can call the Axis Bank credit card customer service number on 022 6798 7700 or the Axis Credit Card customer care toll-free numbers on 1860 419 5555 or 1860 500 5555.