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Frequently Asked Questions

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Disclaimer

Bajaj Finance Ltd. (BFL) is merely a distributor of the Asst Secure product , Owned by CPP Assistance Services Pvt Ltd. (CPP). Issuance of the product is at the sole discretion of CCP. Asst Secured Product Shall be goverened by CPP Product's terms & Conditions, and BFL does NOT hold any responcibilty for the issunce, quality, serviceability,maintenance and claims post sale. The approval/ rejection of a request for loan, shall be at the sole discretion & subject to the fulfilment of criteria prescribed by BFL Note:Products older than 6 month can not be covered under this plan.

About CPP FoneSafe

Bajaj MARKETS eCarT is different from other online electronics stores as you get exciting offers and rewards by shopping on the platform. You can take advantage of the No Cost EMI offer, and pay for your purchase in interest-free monthly instalments. Additionally, the zero down payment provision that is applicable on select models allows you to bring home the item without making an upfront payment! In addition to these offers, you can also get limited-time offers and rewards during festivals and other special occasions. Certain brands will also have special sales throughout the year, which will allow you to save substantially! Thus, shopping on Bajaj MARKETS eCarT is not only convenient, but it can also be lucrative. Buy your favourite laptop or smartphone, air conditioner or LED TV without any hassles. The online platform is user-friendly and intuitive, and you can find a wide range of products on Bajaj MARKETS eCarT.

Frequently Asked Questions

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Q1. What is Walnut 369?

A1.

Walnut 369 is a hassle-free payment solution that facilitates fair, transparent credit and gives you the flexibility to pay for your purchase over time. You can repay the sum in affordable EMIs spread over a tenure of your choice—usually 3, 6, 9, or 12 months or pay later after 30 days, giving you convenience and control like never before. You will know exactly how much you are paying from day one and won’t be in for rude surprises in the form of hidden fees. Walnut 369 is offered to you by Capital Float in association with Karur Vysya Bank as its financial partner.

Q2. How does Walnut 369 work?

A2.

At partner merchants’ stores and platforms, you can choose Walnut 369 as a payment method during checkout and seamlessly apply for a loan to pay for your purchase. You can choose to spread your payments out, typically over 3, 6, 9, or 12 months (or more), to pay for your purchase with manageable EMIs that work within your budget. You can also decide to pay the purchase amount after 30 days on selecting Walnut 369 under the Pay Later option at checkout.

Q3. What are the key benefits of using Walnut 369?

A3.

Some of the key benefits of using Walnut 369 are – -Registration is quick and easy – No long forms You’re in control – Pick an EMI plan that fits your budget No extra charges – no sneaky hidden charges, no additional fees if you repay on time Auto repayment – Set up UPI Auto Pay or an e-mandate on your preferred mode of payment and automate your monthly EMI repayments. Enjoy having one less thing on your to-do list every month and experience no adverse impact on your credit score!

Q4. What is FoneSafe classic?

A4.

It is a unique protection service that ensures complete security of yours smart device beyond the manufacturer's warranty.

Q5. Where should I call to raise a query?

A5.

Yes, You can contact 1860-258-3030, 7 days a week for all your queries related to your FoneSafe classic membership.

Q6. What all features are provided in Fonesafe classic membership?

A6.

It has features like protection against physical damage & liquid damage, antivirus for your device, 1 year ZEE5 subscription, 1 year subscription of EROS NOW.

Q7. I Bought my Smartphones 10 days back, can I still avail FoneSafe?

A7.

Yes, You can buy fonesafe classic membership for upto 15 days from day of purchase of your smart device.

Q8. How long is membership valid?

A8.

Your Fonesafe Classic membership is valid for 12 months from the date of purchase.

Q9. What is F-Secure Safe device security?

A9.

It is a robust, convenient protection for your smartphones with a 12 month subscription.

Q10. What are the features of F-secure Safe device security?

A10.

It Protects your smartphones with features like remote data lock & wipe,GPS tracking, scream alarm, control and banking protection etc.

Q11. Can I Track my missing phone from Fonesafe classic?

A11.

Yes, you can track your missing phone via Fonesafe classic. It locate the exact location of your device on a map

Q12. My Smartphone fell down and its screen is damaged, what I should I do?

A12.

Call on 1860-258-3030 within 24 hours of the incident. CPP Fonesafe callcentre will guide you to the nearest authorised service.

Q13. How long will it take for my claim to get processed?

A13.

It will take 28 working days to process your claim after you submite the documents.

Q14. Can I check the status of my claim?

A14.

Yes, you can call on 1860-258-3030 to check the status of your claim.

Q15. Can I raise multiple claims?

A15.

Yes, you can raise multiple claims upto the invoice amount of your smartphones/ tablets.

Q16. Do I have to submit any document to claim the warranty?

A16.

Yes, you will have to submit documents to claim the warranty

Q17. Why do I have to submit documents?

A17.

The documents are sent to the insurer's office for claim processing. in case any further documents are required for claim processing, you will be asked to provide the same.

Disclaimer

Bajaj Finance Ltd. (BFL) is merely a distributor of the Asst Secure product , Owned by CPP Assistance Services Pvt Ltd. (CPP). Issuance of the product is at the sole discretion of CCP. Asst Secured Product Shall be goverened by CPP Product's terms & Conditions, and BFL does NOT hold any responcibilty for the issunce, quality, serviceability,maintenance and claims post sale. The approval/ rejection of a request for loan, shall be at the sole discretion & subject to the fulfilment of criteria prescribed by BFL Note:Products older than 6 month can not be covered under this plan.

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