Citi Mobile Banking

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What is Citibank Mobile Banking?

Citibank phone banking or the Citibank mobile banking is free of cost service provided by the bank; it includes SMS banking services and mobile applications compatible with iPhone and Android smartphones. Citibank customers can easily carry out a wide range of banking functions using this service. Using this extremely secure platform, they can check their account balance, pay for the bills, transfer funds, and manage their mutual fund transaction.

How to Register for Citi Mobile Banking?

To register for Citibank mobile banking services, you need to follow the given steps:-

  • Step 1: Start by installing the 'Citi Mobile Banking' app through the Apple Store or Google Play Store. You can also send an SMS stating 'MBANK' to 52484 to get the download URL for the Citi Mobile banking application.
  • Step 2: Once installed, open the mobile app and select the 'New User' option which is placed below the 'Sign On' tab.
  • Step 3: Next, you would be asked to select your account type (General banking account or Credit card account) from the given options. You need to provide your credit card number, date of birth, CVV, and expiry date for the credit card account. Similarly, you need to provide similar details of your debit card for the general banking account.
  • Step 4: Once you input the details, the OTP will be sent to your registered mobile number. You need to enter the received OTP in the given field and choose the 'Continue & Choose User ID' option.
  • Step 5: Now, you can set the user ID of your choice and double type it for verification, and select the 'Proceed To Choose IPIN' option.
  • Step 6: Next, you need to make a password of 6-digits for your User ID. Further, you need to choose the option to set your 4-digit card PIN.
  • Step 7: Once you submit the 4-digit card PIN, you can choose the 'Continue' option.
  • Step 8: This completes your Citibank mobile banking, which can be confirmed by a success message displayed on the screen.

Citi Mobile Banking Features

The best-in-class features of Citibank mobile banking services are as follows:-

  • Citibank SMS banking service: This enables you to check your account balance, last salary details, request a new chequebook, locate your nearest ATM, and create OTP by sending an SMS to 1234.

  • CitiAlert: This feature helps you track the Citibank savings account, transactions of credit cards, and other investments. Once the CitiAlert service is activated, you get regular Emails and SMS alerts related to your account. CitiAlert helps you detect any account-related frauds as you can activate alerts to confirm that all your transactions have been successfully completed. You can also set a reminder that prompts you about your credit card bill payments.

  • Citibank credit card updates: You can easily access your Citibank credit card details using SMS banking services. You need to send an SMS stating 'STMT' to 1234 to verify your latest billed amount and check your minimum due amount and date.

  • Manage account and related transactions: Citi mobile banking helps customers manage their accounts. You can also raise a request for bank statements through this service.

  • WeChat: This feature helps customers know about the latest products and new features. You can download this app to get updates about all of Citibank's latest products. You can also benefit from the latest dining and shopping offers provided on the app.

  • Book deposits: Citibank mobile banking service can be availed to deposit funds in your fixed deposits, multi deposits, recurring deposits, and other tax-saving deposits.

Steps for Citibank Mobile Banking Login

Once you have completed the registration for your Citi Mobile banking app, you can log in to the Citi Mobile banking app anytime using the following steps:

  • Step 1: First, open your Citi Mobile Banking App through your phone or any browser.
  • Step 2: Next, input your Customer ID and the login password
  • Step 3: Choose the 'Sign On' option to complete the login.

How to Reset Citi Mobile Banking Password?

There is no need to worry if you have forgotten your mobile banking app password; you can easily reset the password using the given steps:

  • Step 1: First, open the Citibank mobile app.
  • Step 2: Next, choose the 'Forgot User ID and Password' option.
  • Step 3: Choose the 'Password' option from the pop-up window if you have just forgotten your password.
  • Step 4: You need to enter your registered mobile number to get an OTP. Next, enter the received OTP.
  • Step 5: Next, you need to generate a new password; therefore, make the password of your choice and confirm it by re-entering.

Finally, select the 'Submit' option.

You can now easily log in to the app using the User ID and new password you have created.

Why Choose Citibank Mobile Banking?

The given services can be easily availed by using Citibank Mobile banking:

  • You can get the maximum benefit from your money as the daily transaction limit is Rs. 10 lakhs.

  • Citibank Mobile banking enables free, seamless, and secure access to most of your banking functions anytime and from anywhere.

  • This is the quickest & and the most convenient method to access your card and account details.

  • If you enable the 'Snapshot' feature on the app, you can get your account summary without logging in.

  • You stay updated with all the latest offers and deals through regular notifications of the Citi Mobile App.

  • Using the Mobile banking app, you can purchase, sell, and regulate your mutual fund investments from anywhere.

How to transfer funds using Citi Mobile Banking

If you wish to transfer funds using the mobile banking app, follow these simple steps:

  • Step 1: Open the app and log in to your mobile banking app using the User ID and the password.
  • Step 2: In the top-left corner of the home screen, click the three dashes; it is the symbol for the menu view.
  • Step 3: If the transaction needs to be done to a new payee, you must select the 'Add a New Payee' option. Otherwise, you can choose from the available transfer options like my linked Citi account, another Citi account, or other bank accounts.
  • Step 4: If you plan to add a new payee, you need to follow the instructions on the pop-up window. Provide the required details like account number and IFSC code in the new window based on the payee account type. Next, choose the 'Continue' option.
  • Step 5: Next, you can review the input payee details, agree to the terms and choose the 'Continue' option.
  • Step 6: To confirm the addition of a new payee, an OTP is sent to your mobile number. You need to enter this OTP to validate the details.
  • Step 7: Once the payee is added, the details will be displayed along with the success message. You can now choose this payee and select the 'Pay Now' option.
  • Step 8: Next, you need to enter the amount to be transferred and the remarks. Proceed by choosing the account you wish to transfer the funds from and click the 'Submit' button.
  • Step 9: Now, you can review the details and click on 'Confirm'.
  • Step 10: You need to validate the transfer with the help of an OTP, next click on the 'Continue' option.
  • Step 11: A success message is displayed once the transfer is completed.

Benefits of Citibank Mobile Banking

  • The citibank phone banking/ mobile banking app is your one-stop app for carrying out all bank-related activities

  • Citi mobile banking login can be easily done from the comforts of your home/workplace, thus significantly eliminating the need to physically visit the bank each time you wish to avail any banking service.

  • Instant notifications/alerts help inform you about any activity within your account

  • Citibank Mobile banking app makes its extremely convenient to invest in mutual funds, transfer instant funds and manage your account with a click on your mobile phone.

  • The citibank mobile banking app is extremely secure. It offers 128-bit SSL protection to secure your account information

Do’s and Don’ts of Citibank Mobile Banking



  • Ensure you have a strong password that is known only to you

  • Ensure you change your password on a regular basis

  • Report any unauthorised transaction immediately

  • Check SMS alerts regularly to know your account health

  • Download antivirus/antimalware on your phone to keep your Citibank mobile banking app safe

  • Do not reveal your Citibank mobile banking password and Customer ID to anyone

  • Do not use the same password after regular intervals. Make sure the updated password is unique every time

  • Make sure you log out after every mobile banking session

  • Report loss/theft of your mobile phone to relevant authorities and get your Citibank mobile banking app temporarily disabled in the light of such events

FAQs about Citibank Mobile Banking

  • ✔️Is Citi mobile banking safe?

    Any login to the Citi Mobile banking app is protected using IPIN. Also, the mobile phone used to log in never stores any of your login information. 128-bit SSL further protects all account-related information. Therefore you need not worry about any data breaches as your mobile banking app is safe and secure.

  • ✔️What if I change my mobile phone device?

    In case you upgrade to a new mobile, there is no need to worry. You can easily download the app on the new phone and log in using the required details. For enhanced security, you just need to authenticate your new device using OTP to log in to the new phone for the first time.

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